Kudos Stairlifts

We talked to James initially about installing a chair lift for a difficult space. He couldn’t have been more helpful, there was no hard sell, everything was explained clearly and knowledgeably and he arranged for the surveyor to come out a couple of days later. The surveyor couldn’t have been more considerate and polite. He had the plans drawn up and sent to the design team within hours which he kept us involved with. A really nice lady kept us informed as to how it was all progressing and five weeks later the installer arrived. The work was carried out with no disruption or mess and completed within 4 hours. He then guided my Mother through the operating of the chair lift with incredible patience making sure that we all understood. This is a truly outstanding company with exceptional staff and a state of the art product.

My husband had a fall and is unable to use the stairs so we contacted Kudos about installing a stairlift for him. I spoke to their salesperson through zoom and it struck me straight away that this company is for us as they were not trying to do the hard sell but allowed me to find what we needed through my questions and not the company pushing certain styles or brands. We were able to purchase a stairlift within our budget which we are very satisfied with. The engineer was on time and explained what he was doing and why. I was given instructions how to operate the lift and demonstrations. I contacted Kudos a few days after the installation to request the removal of a radiator and if they could move the stairlift over a few inches as I felt that the gap may be too narrow for my husband's leg after his surgery. The changes that I needed were carried out quickly and efficiently by Kudos. Throughout the process of requesting the stairlift and the installation, the Kudos staff, electrician, plumber and engineers have all been so kind and patient with me. They all have made the experience of having such an adjustment to our lives so much easier by their kindness, politeness and their efforts to help as much as they possibly could. The kindness of strangers goes a long way when you are going through difficult times. I had never encountered a company where everyone you spoke to or dealt with were so genuine, polite, kind and really wanted to ensure that you were completely satisfied.

Following my enquiry, they sent a surveyor to advise us on stairlifts in general. He discussed our requirements at length and we agreed on the make we felt was best for us. There was absolutely no pressure and a quotation was sent. After placing the order we had one or two phone calls and like the surveyor, everyone was helpful and charming. Delivery was quoted as 8/10 weeks but they did got it and fitted in 7 weeks. The same gentleman who came to survey also was responsible for the fitting. The installation was on a staircase with 3 u bends and took about 5 hours. We were then given tuition to make sure we were happy and able to understand the workings and safety procedures. The product Is fine and the service from Kudos in all respects was respectful, friendly and efficient. If you are in the market for this type of equipment don’t look any further!

After phoning to arrange a visit the lovely lady on reception made a suitable time to visit. The survey was made by John, who understood that due to my husband's health we were taking extra care as still shielding. He explained options and suggested a choice of 2 suitable lifts. No pressure to order the same day and no discounted sweeteners to hurry a same day order. When our decision was confirmed a few days later a date was agreed to install the following week. Troy arrived and after very careful and quick fitting and demo I was 'flying upstairs' wondering why I had not had one years before. We had 3 quotes, a well-known company had quoted £500-00 more but offered sweeteners if ordered on the day so did the other company we invited. We preferred the Kudos approach, staff were polite and understanding of our needs, a good choice of lifts and colours. Well done and Thanks.

Excellent customer service from the original survey visit through to the installation. Particularly liked the fact that the install was done by the same person who surveyed & sold the stairlift. Installation lead times to suit your needs wherever possible. Installer fast efficient and very tidy, and trained a rather nervous mother-in-law with great kindness and patience. She is now whizzing up and downstairs with more confidence each time she uses the lift. Thank you

Kudos were a good firm to deal with. 3 visits. I. To explain products and give a ballpark figure for a stairlift to suit us 2. To take our order and do detailed measurements as needed. 3. To install a stairlift. All three were done by the same person who was very considerate and pleasant to deal with. Everything thoroughly e plaited and pressure to buy. Delivery time was the shortest time of estimate. On installation, everything was explained and trial rims were supervised and details covered.

From the initial quotation, through to installation and after service, I have found the service provided by Kudos to be excellent.

A great service from the first phone call to the chair being installed. We had Peter initially who came to do a presentation, explained exactly how their service works. Then 5 weeks later Peter and Aiden arrive to install, they took 5 hours to install, excellent job.

I was really impressed with Kudos Stairlifts who put in a lift for my Grandad. From the helpful and friendly sales lady on the phone (Claire) to the expert fitters (Troy and Aaron) everything was done efficiently, with care and with a great level of customer service.

Having thought about a stairlift for some time I contacted Kudos on the afternoon of Sun.16th May. Within the hour I had a telephone call from a lady who arranged a visit by their local area manager at 10.00 Tues 18th. John Parkhill (the area man) arrived on time and displayed his in depth knowledge of his products and regulations. Prior to his departure I ordered a reconditioned unit at a very favourable price. Arrangements were made to install the unit on Thurs. 20th May. On Thurs. two engineers (Troy and Aaron) arrived on time and had the unit operating approx. 4 hours later. Which displayed their skill and professionalism. This was the first time I had seen the unit and I would defy anyone to know it is a reconditioned unit.

After looking around the market and discussing competitive pricing I placed an order for a stair lift with Kudos - whilst they were not the cheapest I found their approach to be the more professional and Thyssen had given me their name as their direct agents. Their survey, installation and timely delivery were very efficient.

We spoke to James about installing a stair lift for my parents. Within a couple of days they came round to make an assessment and gave a very competitive quote for a Homeglide Extra stairlift made by Thyssenkrupp. We decided to go with this option, but the fitting of this was urgently required as my Mum had just come out of hospital and was really struggling with the stairs. We called James on Good Friday not really expecting anyone to be there, but someone answered and said James would ring us back. Sure enough we got a call that afternoon and arranged an installation for the following Friday. However, my Dad received a call on the Tuesday saying that they could actually fit it next day (Wednesday) which was amazing service - literally two working days after accepting the quote. The installation was smooth and efficient. Would definitely recommend this company to anyone - 100%.

I had a Platignum stairlift that was 10 years old and showing its age. I need a curved stairlift to replace it. Kudos carried out a full survey and offered me 3 solutions. I chose a Thyssenkrupp Flow 2. This was built within several weeks. It was efficiently installed by Troy, who took the time to install the curved stair rail in a tight situation. It was programmed and demonstrated with care. Now I can glide up and down with ease. I strongly recommend this firm.

My elderly mother-in-law's Stannah stairlift needed replacing. Kudos arranged to come over and measure up which they did very thoroughly, including measuring her to make sure she would fit OK. We had planned to have several companies come round, but after getting a good price on a Homeglide stairlift, we decided there and then to go ahead with their offer. The job was done on time and professionally, despite the old Stannah being a bit of a monster to dismantle and take out. Very pleased all round with service, price, product and company

I had an Access BDD Flow X curved stairlift installed by Kudos Stairlifts. The experience with Kudos was brilliant from the initial contact through to installation. Laura at Kudos kept me informed at every step of the way and was friendly, professional and helpful throughout. Every question I had was answered knowledgeably without any sales pressure. The Kudos installers, Troy and Alfie, were friendly and professional and the installation was carried out efficiently on the agreed date. The operation of the stairlift was fully explained to me by the installers before they left. I have now had the Flow X for several weeks and the operation of the stairlift has been flawless, due no doubt to both the quality of the Flow X and the expertise of Kudos during the initial surveying and subsequent installation. I have no hesitation in recommending Kudos Stairlifts.

Highly courteous. The team communicate effectively amongst themselves. I was kept informed of progress during the inspection / product review / delivery / installation stages. Work was completed in a very tidy and efficient manner. Strongly recommended.

They arrived very promptly on time. They started work straight away and did not stop until they had finished. Alfred the engineer was very clear with his instructions to me on how to use the stairlift. He was most careful with keeping me safe while working, with distancing and sanitizing. I am most impressed with how both gentlemen would not leave until they both were satisfied that I understood everything about the lift. They both stressed the safety aspects I must use but did not make me feel in anyway a foolish woman. Thank you to all of your team who have been most courteous.

I had more or less seen enough stairlift companies when I was persuaded by James to let them do a survey. I have not regretted it. The survey, quotation and explanation of the features of the lifts were all explained very clearly. In the end, I opted for a Thyssen for my wife. The whole process was efficient and timely. Troy and Alfie arrived on time and carried out the work in the estimated timeframe. Their work was exemplary and they made sure we understood how it all worked before they left. There was minimal disturbance and they left the area clean and tidy. I have no hesitation in recommending this company. They kept me fully informed and were in contact throughout the period leading up to the installation.

I contacted Kudos Stairlifts for some information about a stairlift for my parents. The service from beginning to end was absolutely outstanding. We were informed and updated every step of the way. If anyone was even going to be 5 minutes late for an appointment we received a call. We were kept in the loop every step of the way. After fitting the lift; they would not leave until they were certain that my mother was 100% happy. The lift itself is of fantastic quality and the price was very competitive and good. It is very rare these days to experience such great customer service.

We had an Access Flow 2 stairlift fitted by Kudos about eight weeks ago - ample time to judge its worth. it has been a real success, my disabled wife is delighted with it, and I am very impressed with its engineering. It has two motors: one to drive the rack and pinion movement, the second to manoeuvre the attitude of the chair to match our stair layout. Three members of Kudos staff were involved in the choice, measuring its positioning, and finally the fitting, and all were very knowledgable about their product and very easy to deal with. It begins in the middle of the hall, rises and turns through 180 degrees to move upstairs on the internal banister side of the stairs, turns through another 180 degrees at the top of the stairs and parks on the landing It is truly made to measure and to neatly suit our requirements. I am sorry to be so enthusiastic and glowing about this stairlift but it smart and looks so good that I have no qualms about recommending it. Excellent service from Kudos, and I have a stairlift clearly way ahead of its rivals and undoubtedly value for money.