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Kudos Stairlifts

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4.9

239 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

At Kudos we specialise in in providing solutions that suit our customer’s requirements for their home and making this a reality for them.
Our distinctive approach to offering the best solution for your home has led us to offer a truly versatile stairlift range. Available in a range of technologies, each widely used around the world, we are confident that we can offer you a configuration that will not only fit but is right for you.
Our speciality range and design service also provides solutions for narrow and spiral staircases where others cannot fit.
Security, reliability, and ease of use are the pillars of our design, which are delivered from the components we use and our attention to every single detail. Individual tailor-made projects, that comply with the highest quality and safety standards, allow each lift to feel unique and fit perfectly.
You can rest assured that with Kudos Stairlifts you will benefit from years of experience and dedication providing our customers with a first-class service.

What we do

  • Disability and mobility

  • More Services

    • narrow spiral multi turn stairlifts

Customer reviews

4.9
239 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very pleased
Customer Service
Quality
Value
Very punctual, polite and courteous. They did a wonderful job, I am very pleased
Irene, Herts Posted on 16/07/2020 , work completed 13/07/2020
Stairlift
Customer Service
Quality
Value
We are very pleased that Kudos supplied and fitted our stairlift. From the quotation to the completion of the work we have had exceptional service. Their expertise, efficiency and communication have been excellent. The whole team worked in the best professional manner and we really appreciate how well this installation was handled.
Customer in Greater London Posted on 16/07/2020 , work completed 20/07/2010
Stair lift installation
Customer Service
Quality
Value
Excellent service from friendly and helpful engineer Troy. Demonstrated and explained operation clearly. He even helped move some furniture upstairs before installing the lift. Would recommend to others
Customer in Greater London Posted on 26/06/2020 , work completed 25/06/2020
Fast efficient service
Customer Service
Quality
Value
From start to finish, excellent service. Salesman was very caring and helpful, explained all options. He didn’t criticise other companies, he just sold his product. The engineer who fitted the stairlift was courteous and explained how to use the lift. He also used social distancing in these difficult times. I must say the other company that visited spent time criticising other companies, when I said we were not going with them they tried to buy us out, stating reasons why we should not go with our choice. That left a bad taste.
Customer in Surrey Posted on 22/05/2020 , work completed 22/05/2020
Installation of Platinum Stairlift.
Customer Service
Quality
Value
From the quotation through to the installation of our chosen stairlift we felt confident we would receive excellent service. We have been proved correct in every way. Thank you Kudos and your staff member, Peter.
Customer in Buckinghamshire Posted on 18/05/2020 , work completed 18/05/2020
Stairlift installation
Customer Service
Quality
Value
Needing recently to get a stairlift installed for a relative injured in a fall, I carried out thorough research which led me to Kudos. Their response to my enquiries – professional and devoid of pushy salesmanship – convinced me to order their Flow 2 stairlift as a precision engineered product and the best design for the purpose. The whole process from order and preliminary assessment through to survey and installation was conducted with efficiency and courtesy by all concerned. As the target was to finish the job before the patient’s discharge from hospital, Kudos pulled out all the stops and delivered and installed the lift on time as promised. Their whole team deserves top marks for both product quality and exemplary service.
Customer in Oxfordshire Posted on 01/05/2020 , work completed 29/04/2020
Professional, accurate and top class performance.
Customer Service
Quality
Value
I am delighted to recommend Kudos Stairlifts and their team. I switched to Kudos following an unsatisfactory experience with renting a [faulty] Acorn stairlift from another company. So i was looking for a totally reliable solution for my 92 family member who lives alone. Kudos installed a crackajack Thyssen Flow 2 on time and on budget - exactly as requested, and they have been attentive and professional throughout the planning and installation process. Even when my elderly family member recently turned off the stairlift by mistake, they quickly identified the problem, reassured her and of course restarted the lift. And James kept me informed throughout the planning process, installation as well as the time when the lift was switched off. Excellent service and I could not recommend Kudos more highly.
Customer in Greater London Posted on 29/04/2020 , work completed 20/04/2020
Heavy duty stairlift
Customer Service
Quality
Value
When you think of stairlifts, there are two names that come to mind, and Kudos isn't one of them. Shame, because they are absolutely brilliant. I was getting nowhere with the national brand companies, and found Kudos through a Google search. I contacted them and a sales person visited, did a quick survey of the sites and the potential users, and recommended a particular (UK-made) model. We agreed a price. Shortly afterwards, a surveyor came and made really detailed and accurate measurements of the site, and users (weight and leg length come into it). This survey highlighted a problem with my leg length, and the firm suggested a modification to the spec, which we accepted. Kudos placed the order with Platinum Stairlifts, and 3 weeks later a fitter came from the factory and fitted the stairlift single handedly in 5 hours. The whole process took about 5 weeks, and has been smooth and trouble free. Everyone at Kudos and Platinum Stairlifts has been friendly, polite, helpful and very professional. I give them the highest possible ratings. But most importantly, the stairlift has revolutionised my wife's life. She no longer has to crawl up stairs on hands and knees, pausing for breath on the way. And she can take the laundry upstairs, too.
Customer in Greater London Posted on 29/04/2020 , work completed 27/04/2020
Fitting of Flow 2 Stairlift.
Customer Service
Quality
Value
Kudos Mobility Group. The whole process from Sales demonstration,survey and fitting was conducted in friendly and efficient manner. Despite the cost being more than rival companies the product quality and features made it more acceptable and as it has so far proved worthwhile.
Customer in Milton Keynes Posted on 28/04/2020 , work completed 08/04/2020
Stairlift
Customer Service
Quality
Value
From the start of our decision excellent customer service by different members of staff. From the surveyor to the fitter could not have asked for better service. Would recommend kudos 100% and very pleased with chair lift.
Customer in Greater London Posted on 17/04/2020 , work completed 23/03/2020
A great big thank you
Customer Service
Quality
Value
I wanted to thank you as a company but especially James Hill who went over and above to support my father with his questions and worries. He always kept my father and myself fully up to date with developments. His manner and professionalism were second to none. Thank you very much.
Customer in Oxfordshire Posted on 14/04/2020 , work completed 20/03/2020
Installation of Chair lift
From the initial visit, followed by the measurement taking, the planning and installation of the chair lift, everyone in the company has been helpful, efficient and totally professional. The schedule of work was met as was the budget. The lift is easy to use and meets all my expectations. I have every confidence about the availability of the after care service because of high quality of the service I have received. I would give Kudos the highest recommendation.
Customer in Greater London Posted on 20/03/2020 (Reviewer did not use service)
Stairlift installation in Pensioners' home
Customer Service
Quality
Value
Excellent - from start to finish! Everything done on time The friendly, courteous manner began at the presentation stage and proved efficient all the way to the final installation, impeccably carried out by the engineer Troy Thorp.
Customer in East Sussex Posted on 15/03/2020 , work completed 11/03/2020
Install a new stair lifts
Customer Service
Quality
Value
Very good service. Most impressed!
Mr Monroe, Ickenham Posted on 13/03/2020 , work completed 13/03/2020
Put a flow2 stairlift in
Customer Service
Quality
Value
It was a very good experiance. got in done within 1 day, Try came and fit the lfit, showed me how to work it. its been marvolus since that day
Joan, Sutton Posted on 27/02/2020 , work completed 27/02/2020
Great to deal with
Customer Service
Quality
Value
From initial survey and quotation to installation first class service. The stair-lift meets our needs and was installed in one day. Installer was a good technician, neat , tidy and informative.
Customer in Buckinghamshire Posted on 16/02/2020 , work completed 13/02/2020
My review
Customer Service
Quality
Value
Excellent service, really helpful. Put it in with no problems, went above and beyond. The engineer was brilliant.
Margret, Hertfordshire Posted on 23/01/2020 , work completed 23/01/2020
Providing and installing a stairlift
Customer Service
Quality
Value
Having reviewed the suppliers of stairlifts I narrowed the list down and chose Kudos. From the visit of the Sales Engineer on a Sunday Morning, through the the measuring and specification process to the actual supplying and installation of the Stairlift I cannot fault any stage. The engineers were on time for the visits to my property, very personable and were able to fully explain the product I purchased in detail. Their workmanship was excellent and very tidy. I was kept fully informed at every stage of the acquisition process and the company and staff acted in a professional manner. I have no hesitation in recommending Kudos for the supply of stairlifts.
Customer in Staffordshire Posted on 30/12/2019 , work completed 20/12/2019
Prompt professional & efficient.
Customer Service
Quality
Value
I can only say Kudos Stairlifts Ltd are super excellent 200 plus. The sales team were non-pushy they gave all the details and left for you to decide another day. The young fitter was very efficient and charming. He worked nonstop for 7 hours fitting the stairlift. He didn't make any mess, in fact he was super clean & no damage at all.
Christine, Hertfordshire Posted on 12/12/2019 , work completed 12/12/2019
Very good job done.
Customer Service
Quality
Value
I'm quite happy with the performance and shall talk about you to my friends & families. Thanks to the people who did the job for me. Worth splendid money.
Oscar, Berkshire Posted on 02/12/2019 , work completed 02/12/2019
Excellent service
Customer Service
Quality
Value
Kudos were amazing from start to finish. Everything was explained thoroughly by knowledgeable friendly staff and there were always opportunities to ask questions. They kept in touch during every step of the process from the initial meeting, measuring up, fitting and customer satisfaction and usability. I would highly recommend Kudos to anyone looking for a stairlift.
Customer in Greater London Posted on 27/11/2019 , work completed 25/10/2019
Efficient service
Customer Service
Quality
Value
From the initial contact by telephone through to removal of a previous owned stair lift and installation of a new stairlift, their service has been excellent. Efficient, thoughtful and sympathetic to my needs throughout the whole process, I can thoroughly recommend this company.
Customer in Hertfordshire Posted on 27/11/2019 , work completed 21/11/2019
Fast Service, Efficient operation and workmanship
Customer Service
Quality
Value
Enquired, surveyed, and fitted with one week. Work carried out by a single well mannered operative who completed the work cleaned up after himself and explained the operating and safety features fully. 5* service will recommend to anyone. Thanks for your service.
Customer in Greater London Posted on 21/11/2019 , work completed 08/11/2019
A great stairlift company
Customer Service
Quality
Value
Kudos stairlift showed professionalism from my initial telephone call. They organised a sales call within a week and a follow up technical survey within 2. Both were extremely polite, and explained everything very clearly. The installation went very smoothly and the training was detailed and easy to understand. Troy was a really nice man. I would definitely recommend this company and their people.
Mrs Potter Posted on 15/11/2019 , work completed 15/11/2019
Efficient
Customer Service
Quality
Value
Our stairlift was installed with a minimum of fuss by a pleasant and efficient engineer. I would have no hesitation in recommending Kudos to any of my friends.
Renata, West Sussex Posted on 08/11/2019 , work completed 08/11/2019
Proficient and courteous.
Customer Service
Quality
Value
We purchased a Flow 2 Stairlift from Kudos to overcome a risk of a stairway fall to my husband, who has suffered from Parkinson's Disease tremor for several years. From initial contact with Kudos, through to the installation of the chairlift, our experience has been thoroughly satisfactory. We were particularly grateful to the installation engineer, Troy, who gave us all the benefit of his speciality experience. The lift is a delight to operate and is a pleasure to use.
Malcolm, Buckinghamshire Posted on 30/10/2019 , work completed 30/10/2019
Excellent and efficient work carried out on the day previously agreed
Customer Service
Quality
Value
This firm has demonstrated a very professional approach with Sales, Survey, Administration and Installation being of a very high standard. Communication has been excellent and the work has been carried out on the pre-agreed date and with the team previously named (Troy and Tom), they also being very polite, and clean working, with every aspect of the work and use of the installation fully explained to our satisfaction, with no final payment until we were completely happy. Can thoroughly recommend Kudos Stairlifts.
Howard Posted on 24/10/2019 , work completed 24/10/2019
Excellent Service
Customer Service
Quality
Value
Stair lift installed as requested, work done well and left tidy.,
Ian, Surrey Posted on 16/10/2019 , work completed 16/10/2019
Brilliant.
Customer Service
Quality
Value
Excellent service from start to finish. Stairlift installed promptly, lovely staff and very helpful.
Jeffrey, Oxfordshire Posted on 05/10/2019 , work completed 05/10/2019
Ingenious engineering, precision installation, first class result.
Customer Service
Quality
Value
I was concerned that our staircase, with it's bottom stair protruding into the hallway, the kitchen doorway immediately to one side and the cloakroom door immediately on the other, was likely to present problems for a stair lift installation. The first two companies I contacted only confirmed my belief. Both of their solutions involved a folding rail at the bottom, with the chair parked part way up the stairs when not in use. In one solution the folding piece obscured the lower part of the banister rail when folded up. In the other, the folded rail had a protruding piece of metal that could injure the leg of an able-bodied person using the stairs. The parked chair also made it difficult for an able-bodied person to get by, especially when carrying anything. The third quote was from Kudos. The sales engineer explained that they could install a running rail that would land vertically beside the bottom stair without protruding into the hallway, whilst leaving enough clearance for the cloakroom door. I was dubious, and said I would only place an order if the surveying engineer confirmed the sales engineer's claims. The meticulous survey did indeed confirm the claims. My only concern then was that it would all fit as per the survey. I needn't have worried. The installation was carried out with millimetre precision, operates exactly as predicted, and with 3 parking places, top, bottom and 4 steps up, is convenient and easy to use. A first class result all round.
David Posted on 26/09/2019 , work completed 03/09/2019
The trader replied (on 30/09/2019)
Dear David, Thank you very much for taking the time to leave us such an in depth review. It's fantastic to hear that we were able to find a solution for you. It was a pleasure to deal with you throughout. Kind Regards, James - Client Focus Manager
Prompt & very professional
Customer Service
Quality
Value
Installation of a stairlift. From initial enquiry through visit & quotation, survey & installation, Kudos were very professional. They kept in touch regarding progress & turned up on the agreed date(s) & time.
Trevor, Hertfordshire Posted on 26/09/2019 , work completed 26/09/2019
Prompt & professional
Customer Service
Quality
Value
We chose Kudos as their sales person arrived promptly and quickly assessed our requirements. They took on board that we had a young person with problems with sound and the special time we needed the stairlift fitted. The fitter also arrived at time provided and we were amazed how little sound he made. Left everything tidy & explained the use of the lift.
Sylvia, Hampshire Posted on 25/09/2019 , work completed 25/09/2019
Great service. Very professional work.
Customer Service
Quality
Value
From the engineer that first came to talk to us about the stairlift options to the actual installation of the Platinum we have nothing but praise for the efficiency and professionalism of those involved. The telephone customer service also excellent. The stairlift was installed very quickly after purchase. Mark- the engineer who installed it was very pleasant and totally professional. He worked quietly and unobtrusively and did a great job. We have had the lift for 4 days and my husband has s very pleased with it. The after installation call from customer service was a good gesture. We trust Kudos to keep their promise. Highly recommend their services.
Customer in Greater London Posted on 19/09/2019 , work completed 19/09/2016
The trader replied (on 30/09/2019)
Thank you for taking the time to leave this kind review, It's great to hear you were pleased with everything. Kind Regards, Neil - Client Focus Team
Excellent.
Customer Service
Quality
Value
All fine.
Nicholas, London Posted on 17/09/2019 , work completed 17/09/2019
Highly efficient.
Customer Service
Quality
Value
From when I called them to the installation they were efficient and friendly. We have a spiral staircase and they are definitely specialists. Cannot recommend them highly enough. Would give them 10 stars if I could!
Karen, Essex Posted on 13/09/2019 , work completed 13/09/2019
The trader replied (on 30/09/2019)
Dear Karen, Thank you very much for your kind words! It's been our pleasure to install this for you. We look forward to seeing you at your service. Kind Regards, James - Client Focus Manager
Great Customer Service
Customer Service
Quality
Value
Kudos installed a stairlift for us a few weeks ago which has worked perfectly but because of my disability there were a few "comfort" issues. From the day that we first contacted them, Kudos have given us the sort of customer service that we thought had disappeared in today's hectic world. All of the staff that we have had contact with have been very knowledgeable about the product, extremely polite and willing to help. Everything is now great and we won't hesitate to recommend Kudos to our friends and neighbours.
Customer in Surrey Posted on 12/09/2019 , work completed 12/09/2019
Good job well done
Customer Service
Quality
Value
Stairlift fitted within 3 days of order being placed. Everyone in team very helpful and efficient. Product delivered to specification and expertly fitted by great engineer. Has made a significant difference to my wife's quality of life.
Customer in Greater London Posted on 05/09/2019 , work completed 04/09/2019
The trader replied (on 30/09/2019)
Thank you for taking the time to let us know the difference the stairlift has made to your wife. Very pleased to read your comments on the installation. Kind Regards, Neil - Client Focus Team
My review
Customer Service
Quality
Value
Stairlift service.
Beryl, West Midlands Posted on 04/09/2019 , work completed 04/09/2019
The trader replied (on 30/09/2019)
Thank you for your Review Beryl, we look forward to your next service. Kind regards, Janay - Client Focus Team
Fitted stairlift.
Customer Service
Quality
Value
Fitted stairlift.
Derek, Bedfordshire Posted on 03/09/2019 , work completed 03/09/2019
The trader replied (on 30/09/2019)
Thank you for your kind review Derek! Kind Regards, James - Client Focus Manager
Stairlift and fitting brilliant. Buy back policy not worth paper it is written on
Customer Service
Quality
Value
The Homeglide Extra Stairlift was fitted expertly by Homeglide apparently and is excellent. Kudos have a 'buy back' policy which according to their salesman is definitely applied when stairlift is less than twelve month old. I checked this with him at least 3 times at the point of sale, as to me it was a condition of the sale as my mother was already 97 years old. When the time came this year and we were still in warranty, we wanted the stairlift removed, they said they didn't want it back as they had enough of them and the written policy does state subject to market forces. So no £232.50 buy back. I offered it them for nothing as it looks brand new. No it is out of their area of service. If I paid them £70 they might consider calling Homeglide to collect it. They recommended ebay. I have contacted a number of stairlift companies since and all buy used stairlifts except the Homeglide Extra as they are difficult to service. So you judge for yourself. Be wary of their salesman's flim flam. All they are interested in is a sale and don't bother if you live north of Northampton. So a Homeglide Extra Stairlift bought for £2320 less than a year ago is gonna have to taken to the tip, just because Kudos won't take back or donate it to a nursing home or whatever. Shame on them and their salesman.
Customer in Derbyshire Posted on 27/08/2019 , work completed 23/08/2018
The trader replied (on 29/08/2019)
Dear Mr Pierrepont, Thank you for your comments. I am of course disappointed that you are not happy to receive the buyback you wanted. I appreciate your comments on the quality of product and installation, and I am also pleased to hear that the stairlift made a difference to your Mother. From our records, I can see that you have owned the stairlift for just under 12 months, and have not experienced any issues with the stairlift during that period. I would like to discuss your comments with you further with a view to reaching an agreeable resolution, however, must respond on here also. Looking through your records and history, I can see that we provided quotations for more than 1 option, we are as you will be aware able to offer up to 5 straight stairlift models, and is noted that a curved option would have been the recommended option for your mother, including new, refurbished or if appropriate rental options. The quotations were left with you for your preferred options as you had some other companies to receive quotations from also and needed to discuss the option with other family members, I am confident you would have had a similar conversation with all. I will state also that your visit was conducted by one of our surveyors, not a salesman as you mention, an employed staff member and not a commission-based salesman as some of the others that visited would have been. Our office spoke with you the next day as arranged and it was indicated by you that your preferred option was the Homeglide stairlift, although another model was also discussed which you said you had already received a quote for and had no interest in as the features of the homeglide would be better for your mother. You mentioned also that if you did decide on a curved lift it would not be with us as you had received lower quotations albeit for other models to what we could offer, but did not disclose prices or models, stating the straight option would be your preferred choice. We organised a call back at 1 pm as you wanted to know what discounts we could offer should you place an order with us, and also allow us to check the survey detail and ensure fit. You also requested specific days for installation. This call was made, a deal was offered, including organising the installation at a suitable date after you had organised a dedicated power point for the lift yourself. You are correct in saying that your lift was installed by the manufacturer installation team, this is normal in certain areas as we work in partnership. Your late mother's stairlift was installed in August 2018, August is a key time for annual leave and we did have 2 installers with school-age children booked on holiday who would cover that area. Also please be advised that we have service engineers based in Leicestershire and Nottinghamshire so do have full coverage for our customers. I note also that from the date of installation you had no need to call us with any questions, or for a breakdown or issue with the lift so would have not experienced our speed of response should the need arise from a locally based service engineer. I would say that this is a testament to the quality of the product you chose and the high standard of installation delivered. Our terms do state clearly what we can offer and under what circumstances. Like you, many people do choose new over reconditioned/ 2nd hand units, and at the time of your request, we had more than the allocated quota in stock, all obtained through our buyback policy. It seems also that you have either misunderstood, or something has been miscommunicated, as some of your comments are incorrect. I will be happy to discuss this with you should you wish too, perhaps we can reach something agreeable to us both. Please feel free to contact me directly. We can fully support relocation, removal, etc in all areas that we provide stairlifts, and for existing customers, this will be without charge. James
Great service.
Customer Service
Quality
Value
Kudos were able to fit a stairlift in a narrow and steep stairwell. It was done on time and within budget. They were helpful and kept me informed as to progress. Excellent product and great service. They assisted with the modifications required which was greatly appreciated. Highly recommended.
Jean, Surrey Posted on 21/08/2019 , work completed 21/08/2019
Great work.
Customer Service
Quality
Value
The man that came to fit our stairlift today was very nice, very helpful and very polite. Great service.
Customer in Essex Posted on 20/08/2019 , work completed 20/08/2019
The trader replied (on 29/08/2019)
Thank you for your review, I'm glad the installation went well and we look forward to seeing you again. Kind Regards - Neil, Client Focus Team
Emergency call out
Customer Service
Quality
Value
Had a problem with our stairlift, call the office at this 9am this morning, and what a very helpful team they are. 3:45 they arrived and within 15 minutes the stairlift was back up and running. Cant thank these guys enough, it you want the best Kudos are the people to go to.
Paul Green, Buckinghamshire Posted on 19/08/2019 , work completed 19/08/2019
The trader replied (on 29/08/2019)
Dear Mr Green, Thank you for taking the time to leave us a review. I'm very pleased to see that we were able to get things sorted for you. Feel free to call us should you require any further assistance. Kind Regards, Janay - Client Focus Team
Excellent at every point of a difficult decision
Customer Service
Quality
Value
The Kudos team, from initial inspection to installation, were professional, personable (with both myself and my mum) and responsive to our situation and needs. They were knowledgeable about the installation options and the products available. No hard sell when we were making a difficult decision which we really didn’t want to have to make - was a stairlift needed? The installation was calm and efficient. It works a treat and does everything we need. I cannot speak highly enough of this team and company and how they interacted with us in an empathetic but practical way. Particular thanks and call out to Ian, James and Mark.
Customer in Greater London Posted on 16/08/2019 , work completed 12/08/2019
The trader replied (on 29/08/2019)
Thank you very much for your review! I'm very pleased that we were able to help your Mother and your kind words are much appreciated. Kind Regards, James - Client Focus Manager
My review.
Customer Service
Quality
Value
I am very pleased with my new stairlift. Could not have asked for more. I am grateful for all the young man did. Thank you.
Mary, Middlesex Posted on 09/08/2019 , work completed 09/08/2019
Informative, helpful and professional
Customer Service
Quality
Value
My mum needed a replacement for our old Stannah stairlift and received excellent advice and information on our first meeting with Kudos. The installation was done quickly ,on time and with minimum fuss,the engineer was friendly and professional and extremely tidy. Have no problem recommending Kudos.
Neil, Sidcup 24/07/19 Posted on 24/07/2019 , work completed 13/06/2019
The trader replied (on 24/07/2019)
Dear Neil, Thank you for taking the time to leave this kind review. We are very pleased to have been able to help. Kind Regards, Janay - Client focus Team
Very efficient
Customer Service
Quality
Value
Installing a stair lift. He came exactly when he said he would. Very efficient. He explained how to use it very well.
Gillian, Surrey Posted on 19/07/2019 , work completed 19/07/2019
Excellent company
Customer Service
Quality
Value
This company was excellent to deal with, in all respects.
John, Buckinghamshire Posted on 16/07/2019 , work completed 16/07/2019
The trader replied (on 29/08/2019)
Thank you for your review John, I'm pleased to hear that everything was handled well for you. Kind Regards, James - Client Focus Manager
Excellent
Customer Service
Quality
Value
Installation of stairlift. Excellent workmanship. Lift superb, polite workman, clean and tidy. Explanation for use very satisfactory. Product well made and aesthetic in looks.
Graham, Cambridgeshire Posted on 11/07/2019 , work completed 11/07/2019
The trader replied (on 19/07/2019)
Dear Graham, Thank you very much for you review. We are glad you were pleased with our service. Kind Regards, Neil - Client Focus Team
Can't recomend them enough
Customer Service
Quality
Value
Had our stair lift installed 1 year ago, and they've just been round to do an annual service, The stair lift itself is first class, many other companies had told me that my stairs were too awkward to fit a lift, but Kudos have made a perfect fit. They are very efficient, very pleasant to deal with and have great aftercare.
Mrs Bently, west midlands Posted on 02/07/2019 , work completed 02/07/2019
The trader replied (on 10/07/2019)
Dear Mrs Bently, Thank you for your kind words! It's lovely to hear that you have found our service well. We look forward to seeing you next year! Kind Regards, Janay - Client Focus Team
100% recommend
Customer Service
Quality
Value
We have been very pleased with the whole process from start to finish. The whole team have been courteous, never pushy, answered very question and genuinely want to leave you with a product that works for you. Our staircase is very narrow. Other bigger companies said they could help and then said they couldn’t or they said they could help with the minimum of measuring. Kudos measured everything including my husband, which they made a special trip out to do. It was very comprehensive, allowing them to computerise it all so that they could guarantee that it would fit. We were told by another company that the lift we chose would be much more expensive than it really was. The fitting was done in about 6 hours by Peter, the same gentleman that had measured the stairs and my husband. He was thorough in getting it just right for us and thought about implications that we hadn’t. Work was completed in the time agreed within the price agreed. Overall, we feel we have an excellent product fitted by a team that cared about their work and their clients. On top of that, my husband is now able to access the upstairs with ease. Would thoroughly recommend Kudos.
Nicola Human Posted on 30/06/2019 , work completed 13/06/2019
The trader replied (on 10/07/2019)
Dear Nicola, Thank you very much for your fantastic and thorough review! I'm very pleased that we were able to find a solution that suited your stairs as well as your husband. We look forward to seeing you both again at your first service. Kind Regards, James - Client Focus Manager
Wonderful help buying a stair lift
Customer Service
Quality
Value
From the first telephone inquiry on 19 may to fitting the stair lift on 12 June, I received advice and help and I appreciated the fast response to my queries from John Parkhill and also Neil. I should perhaps add that apart from the initial visit by john, everything was arranged by phone and email as i was in a care home. The fitting took place the day I returned home. David from brooks lifts was excellent, with his advice and was meticulous with his work. Everyone was helpful and polite. Kudos to john and kudos to kudos stair lifts. I understand that my first telephone inquiry on Sunday, 18 may was answered by the managing director who supplied the answers to my many questions and arranged the visit by the salesman the next day and gave me confidence to use this company!
Customer in Greater London Posted on 19/06/2019 , work completed 19/05/2012
The trader replied (on 20/06/2019)
Thank you very much for such a nice review! We are very pleased to hear you are happy with our service and that the installation was complete to time with your return home. It's been our pleasure assisting you and we look forward to seeing you again at your service! All the best, James - Client Focus Manager
Excellent Service
Customer Service
Quality
Value
Fantastic product, used two separate products both excellent, and both great service and installation as well as good aftercare. The installers John and Troy have offered outstanding service.
Adele, Edware Posted on 05/06/2019 , work completed 05/06/2019
The trader replied (on 18/06/2019)
Dear Adele, Thank you for your kind words, we are very pleased to hear about how great your Kudos experience has been - and will continue to be! All the best, Janay Client Focus Team
Stairlift installation
Customer Service
Quality
Value
Gold star. Efficient, quick, informative from start to finish.
Angie, Oxfordshire Posted on 30/05/2019 , work completed 30/05/2019
The trader replied (on 18/06/2019)
Dear Angie, Thanks for the gold star, really pleased your experience was great throughout! All the best, Janay - Client Focus Team
Expert work
Customer Service
Quality
Value
Kudos stairlifts have installed and serviced our stairlift for five years. The stairs are very steep and narrow with a bend so need a very special stair lift. Kudos are always efficient pleasant and on time.
Customer in Hampshire Posted on 23/05/2019 , work completed 22/05/2019
The trader replied (on 18/06/2019)
Thank you for such a brilliant set of words - this is exactly the level of service we strive to deliver! We look forward to speaking with you again when the next service is due. All the best, Neil - Client Focus Team
On Time and Tidy
Customer Service
Quality
Value
Very happy with my installation - They were on time and cleaned up well. They removed my old chair too. Very happy to recommend.
A, Stevenage Posted on 21/05/2019 , work completed 21/05/2019
The trader replied (on 18/06/2019)
Thanks for the kind words, great to hear how happy you are with your stairlift and the service you received from us! Best wishes, Neil, Client Focus Team
My review
Customer Service
Quality
Value
Good job.
Michael, Surrey Posted on 20/05/2019 , work completed 20/05/2019
The trader replied (on 18/06/2019)
Thank you Michael, it is much appreciated. Best Wishes, Sam, Client Focus Team
Spirel staircase lift
The company from the start were very friendly and helpful, John was the first man we met and liked him and his advice was excellent. Followed up by Troy whose expertise and quietly getting on with the job whilst in conversation with us. The whole of the company had an very professional approach. Even our cat made friends with Troy. And to cap it all my wife broke her ankle the next day...! Whereas the chair was for me !
Customer in Surrey Posted on 15/05/2019 (Reviewer did not use service)
The trader replied (on 18/06/2019)
What a wonderful review to read - and what a wonderful stairlift to design and install! It's great to hear not only how great your experience was but also how important the stairlift has been to both yourself and your wife. We look forward to touching base with you on our follow up calls to see how you are both getting on and seeing you again at the first annual service. All the best, James - Client Focus Manager PS Unsure why it says you did not use the service but it's clear you did :-)
Excellent work
Customer Service
Quality
Value
My wife has a rare form of dementia and several other ailments. Kudos installed two stair lifts for us. They are just what we need. The work was completed on time, to budget, by two first class engineers. We are really impressed and certain we made the right choice in selecting Kudos and the Flow2 stairlift.
Customer in Surrey Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 18/06/2019)
It's great to hear that the stairlifts are making a difference to yourself and your wife, we like being the right choice! Kind regards, Sam, Client Focus Team
Very satisfied.
Customer Service
Quality
Value
Very satisfied with work carried out.
Susan, Berkshire Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 18/06/2019)
Thank you Susan, very pleased to hear it! Best regards, Leah - Client Focus Team
Most impressed
Customer Service
Quality
Value
Extremely happy, works great. I could expect anything more, very professional confident installer.
John Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 18/06/2019)
Thank you John, much appreciated :-) Kind regards, Neil, Client Focus Team
Excellent
Customer Service
Quality
Value
Fantastic service throughout from estimate to fitting - would recommend again.
David, Berkshire Posted on 24/04/2019 , work completed 24/04/2019
The trader replied (on 18/06/2019)
That's great to hear David, thank you! All the best, Janay - Client Focus Team
Exceptional service
Customer Service
Quality
Value
Troy installed my mother's stairlift very efficiently and was polite and professional and entirely tidy. He gave us a helpful demo and answered all our questions and the stairlift looks very satisfactory indeed. Thank you.
Sophie, Middlesex Posted on 29/03/2019 , work completed 29/03/2019
The trader replied (on 18/06/2019)
Hi Sophie, It's lovely to hear how well it went for you and your mother, I hope the stairlift will give her many more happy years at home! Kind regards, James - Client Focus Manager
First class service
Customer Service
Quality
Value
Had a Flow 2 stair lift fitted today for my Mum. Whole process was excellent from beginning to end. Great product and particularly good communication from office staff and field engineers. Absolutely delighted.
Customer in Oxfordshire Posted on 28/03/2019 , work completed 28/03/2019
The trader replied (on 18/06/2019)
Thank you for the great feedback - always good to hear that all involved here at Team Kudos are delivering the same level of service! All the best, Janay - Client Focus Team
Very Satisfied Customer
Customer Service
Quality
Value
Really pleased with the service overall,Kudos installed a new stair lift and completed the job in half a day!. Steve was excellent they did such a good job an cleaned up after themselves. a great experience overall
William Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 18/06/2019)
Dear William, Thanks for the feedback, always lovely to hear! :-) All the best, Sam - Client Focus Team
Very helpful.
Customer Service
Quality
Value
Very helpful. Everything fine.
Rita, Kent Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 18/06/2019)
Hi Rita, Thanks for your reply - it would be great to hear from you to see what we could have done differently to make your experience a 5 star one! All the best, James - Client Focus Manager
Very Pleased
Customer Service
Quality
Value
Everything from start to finsih was explained clearly, Chris was brillaint, and not at all pushy/ When the team came to fit, they were pleasent, clean and helpful - they left no mess behind. No complaints, everyhting went exactly how you would want it to.
Sheila, Birmingham Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 18/06/2019)
Thank you for your kind words Sheila, great to hear! Kind regards, Sam - Client Focus Team
Very professional and clean and tidy work area.
Customer Service
Quality
Value
Very pleased with the complete system from when we made first contact with Kudos till the day the stair lift was fitted. Good job done by all, Thank you.
Customer in West Sussex Posted on 12/03/2019 , work completed 08/03/2019
The trader replied (on 18/06/2019)
Thank you - very happy to read how pleased you are with your Kudos experience! All the best, Janay - Client Focus Team
Excellent.
Customer Service
Quality
Value
Excellent. Well explained from outset. Fitters polite and thoughtful and helpful, as well as tidy and efficient. Only drawback, 4 weeks with, but this was explained from the start and company kept in touch and stuck to schedule.
Lesley, Warwickshire Posted on 12/03/2019 , work completed 12/03/2019
The trader replied (on 18/06/2019)
Hi Lesley, thanks for the review! It would be great to hear from you to see what we could have done differently to make your experience a 5 star one; I know that with the bespoke rail design chosen the lead time was out of our hands but I am pleased you were kept updated throughout. All the best, James - Client Focus Manager
Extremely satisfied
Customer Service
Quality
Value
We are extremely satisfied with our recently installed stairlift. The work was carried out in a most professional manner in everyway. I.e. Value for money. Promptness and commitment. Cleanliness. Communication and updating.
Eric, Middlesex Posted on 07/03/2019 , work completed 07/03/2019
The trader replied (on 18/06/2019)
Thanks Eric, much appreciated! With thanks, Leah - Client Focus Team
My review
Customer Service
Quality
Value
Installed a stairlift. Good.
James, Oxfordshire Posted on 27/02/2019 , work completed 27/02/2019
The trader replied (on 18/06/2019)
Thank you James, much appreciated! Kind regards, Neil, Client Focus Team
Excellent - lovely fella
Customer Service
Quality
Value
Fitted chairlift. Spot on absolutely brilliant in everything.
Jeanette, East Sussex Posted on 18/02/2019 , work completed 18/02/2019
The trader replied (on 18/06/2019)
Thank you Jeanette, wonderful to hear :-) Kind regards, Sam, Client Focus Team
Professional
Customer Service
Quality
Value
My disabled client needed a stair-lift installed on the advice of her Occupational Therapist. I set out to get three quotes and Kudos Stair-lifts was the last company that quoted. I was immediately impressed with their representative who was clearly thinking 'out of the box'. He made the suggestion to me that we place the stair-lift on the inner side of the stairwell rather than the outer side which would give the carers enough room to walk up or down the stairs alongside our client. He also said that he could install one stair-lift over two floors (basement to first floor) with three 'stations' where the chair could stop whereas the other companies had indicated that this would require two separate stair-lifts and two chairs. This would have meant that we would have to get our client to transfer between the two chairs if she needed to go up or down both floors. Not only that, the actual chair is an excellent design as the arms cross slightly in front of the user for added safety. As our client suffers from epilepsy and can have a seizure at any time, this was an added bonus to the safety harness that is supplied by Kudos. I was extremely impressed with Kudos' work ethic from quote to finish. They followed up every step of the way, kept me fully informed of what would happen and when - and the actual installation was amazingly efficient and stress-free. A very professional company that I would not hesitate to recommend to anyone needing a stair-lift.
Customer in Greater London Posted on 15/02/2019 , work completed 08/02/2019
The trader replied (on 18/06/2019)
Wow, what a wonderful review - thank you! We really enjoyed designing this stairlift to make sure it was suitable for the house, the user and the carers, and are very pleased to hear this! Look forward to speaking with you again when the first annual service is due. Kind regards, Neil - Client Focus Team
Professional
Customer Service
Quality
Value
All staff extremely helpful and professional. I was kept aware at all times of expected time of arrival and even when they had staff difficulties (i.e. double booked) they ensured that someone turned up at the right time and at a date to suit me.
Judith, Leicestershire Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 18/06/2019)
Dear Judith, Thanks so much for the kind words and for your understanding when we had to juggle some jobs around due to staff illness! All the best, Neil - Client Focus Team
Pleased with the service.
Customer Service
Quality
Value
I'm very pleased with the service and fitting of the stairlift. Kudos were easy to contact and very helpful. The engineer demonstrated the stairlift and made sure I could use it correctly before leaving.
M E, Northamptonshire Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 18/06/2019)
Thank you for your review, we're pleased to hear this! It would be great to hear what we could have done differently to make your experience a 5 start one, we look forward to speaking with you in the future. All the best, Janay (Client Focus Team)
Prompt and professional
Customer Service
Quality
Value
The stairlift was fitted in 3 hours. He was tidy and worked quickly. He gave instruction on the use of the stairlift. He was tidy in his appearance and answered any question we had.
Sylvia, Hampshire Posted on 30/01/2019 , work completed 30/01/2019
Prompt and professional
Customer Service
Quality
Value
Installation of a stairlift. Arrived on time. Work done in time that they said. Cleaned up afterwards. Polite and courteous. Patient as he explained how to use stairlift. We would have no hesitation in recommending this company to others.
Frank, London Posted on 28/01/2019 , work completed 28/01/2019
Recommended
Customer Service
Quality
Value
Fitted a stairlift - no fuss, no bother, on time, very pleasant, professional. Would recommend. Left all neat, clean and tidy.
John, Surrey Posted on 21/01/2019 , work completed 21/01/2019
Polite efficient Service
Customer Service
Quality
Value
Very happy with our stairlift installation. Installation only tool 5 hours and we are very happy with the product and service provided
Customer in Oxfordshire Posted on 16/01/2019 , work completed 16/01/2019
Very polite
Customer Service
Quality
Value
Very polite service from all members of the company. Carried out all work in the most cost effective way.
Patricia, West Sussex Posted on 15/01/2019 , work completed 15/01/2019
Polite
Customer Service
Quality
Value
Repaired stairlift, replaced roller and completed to agreed schedule. Trader polite, worked quietly and efficiently. Assurance of follow up. Completed under warranty.
Joan, Essex Posted on 14/01/2019 , work completed 14/01/2019
Fantastic!
Customer Service
Quality
Value
I spent two days calling a lot of stairlift companies to get an emergency stairlift in for my sister in law. I cannot express my deep concern that so many of them come across like double glazing salesman with gleams in their eye and on the lookout for an elderly vulnerable person to hand over all their money. Kudos did NOT do this. They were brilliant. They were clear about their pricing, clear about the time for surveying and fitting and although they were not quite ready for the rental market went ahead with this for us. Sadly, the lady who this was for died on the morning that the stairlift was going to be fitted. I rang Kudos and they sorted it all out, removed the old stairlift and refunded me all the monies that I had paid the day before. Blooming Brilliant service. I will certainly recommend them to everyone Unlike the majority of the others who apart from coming across a little sharklike, were not actually that knowledgable. Thankyou Kudos, you are the best.
Customer in Devon Posted on 11/01/2019 , work completed 11/01/2019
Very Good Service
Customer Service
Quality
Value
Very good service all round from sale to installation. Ian the sales rep and Troy the installer were both very helpful and efficient. Highly recommended.
Customer in Greater London Posted on 10/01/2019 , work completed 10/01/2019
Excellent service
Customer Service
Quality
Value
We are extremely satisfied with the stair lift we have installed and have received excellent service from initial phone conversations from office to installation & service from engineers. Would definitely recommend Kudos.
Customer in Greater London Posted on 29/12/2018 , work completed 23/11/2018
So professional
Customer Service
Quality
Value
Mark, who came to measure and fix a stairlift in my cottage, was so professional, courteous and explained the workings of the lift, leaving me extremely happy. A lovely man.
Julie, Essex Posted on 20/12/2018 , work completed 20/12/2018
Stairlift installation.
Customer Service
Quality
Value
Work 1st class, done on schedule. No problems after 5 months use. Both pre-installation & installation. Staff pleasant & helpful. Would recommend.
David, Hampshire Posted on 18/12/2018 , work completed 18/12/2018
First class job
Customer Service
Quality
Value
No fuss. Smooth professional job. Excellent result. Well pleased.
David, Buckinghamshire Posted on 21/11/2018 , work completed 21/11/2018
Very professional
Customer Service
Quality
Value
Great service. Salesman knew exactly how to address the problems I had. There were no annoying phone calls when we were making our decision. Engineers were professional, helpful, respectful and on time - excellent company.
Paula, Hampshire Posted on 08/11/2018 , work completed 08/11/2018
My review
Customer Service
Quality
Value
Patient, courteous & thorough
Which? Trusted Traders Consumer Posted on 25/10/2018 , work completed 25/10/2018
Prompt and professional
Customer Service
Quality
Value
Excellent service. Lee the fitter was very friendly and courteous. Very good job done.
Roger, West Sussex Posted on 09/10/2018 , work completed 09/10/2018
Outstanding from start to finish
Customer Service
Quality
Value
We put trust in the independent company Kudos and they delivered 100%. We found them helpful, considerate, good natured, highly competent and efficient from start to finish. The final result was an excellent stairlift (not from the UK) expertly and sensitively installed that completely meets our needs. Bravo Kudos!
Neil, West Midlands Posted on 05/10/2018 , work completed 05/10/2018
I will recommend kudos to anyone
Customer Service
Quality
Value
They were fast, professional. The fitter they sent was pleasant, helpful, most efficient and made sure I understood how to use the stair lift. He left after making sure he had left my home very clean and tidy. That is where he was working.
Margaret, Oxfordshire Posted on 02/10/2018 , work completed 02/10/2018
Prompt and professional
Customer Service
Quality
Value
Deliver and install Kudos Stairlifts. The work was undertaken by a very competent engineer who was very polite and helpful.
Stuart, Berkshire Posted on 26/09/2018 , work completed 26/09/2018
installation of chair lift
Customer Service
Quality
Value
The installation was carried out on time and budget with no unpleasant surprises. From the initial quotation stage to the final installation, the flow of communications was faultless. The workmanship was of the highest standard.
Julie Brown Posted on 21/09/2018 , work completed 21/09/2018
Excellent installation
Customer Service
Quality
Value
New stairlift for my wife. The only contractor we could get, due to very narrow staircase. The installation was completed, very professionally by an extremely efficient tradesman who was considerate, caring and reliable, a credit to kudos.
Alan, Hampshire Posted on 18/09/2018 , work completed 18/09/2018
Prompt
Customer Service
Quality
Value
Fitted stairlift according to schedule and budget. Pleasant operator who explained future use very explicably. Aftercare prompt when fault noticed.
Roberta, Middlesex Posted on 13/09/2018 , work completed 13/09/2018
Competent, efficient installation
Customer Service
Quality
Value
The engineer who installed the stairlift, (Mark Brockwell) was punctual, polite, competent & efficient. He gave clear instructions on how to operate the stairlift to my 89 year old mother and answered her questions with respect. He worked tidily and left no mess. She is delighted with the stairlift and is full of praises for Mark.
SusanL Posted on 11/09/2018 , work completed 11/09/2018
excellent work
Customer Service
Quality
Value
My wife is over the moon with the installation of her stairlift, and the curtesy shown by the engineers, could not have asked for better.
bobajob Posted on 10/09/2018 , work completed 10/09/2018
Brilliant job
Customer Service
Quality
Value
He arrived spot on time and he worked hard all day. Was always pleasant and polite. He did a brilliant job, I always use Kudos, have done for nearly ten years.
Ruth, Hertfordshire Posted on 06/09/2018 , work completed 06/09/2018
Excellent flow 2 stairlift.
Customer Service
Quality
Value
We would like to thank all the staff at Kudos for the customer care. We would like to thank Troy our professional fitter. He arrived on time and set to work. The lift Troy fitted was perfect for our narrow curved staircase. When he had finished he was thorough explaining the working of the lift. Also the expert way he ran the electrics very neat! Great job thanks Troy. My disabled wife is now making many trips up and down stairs. I recommend Kudos and all the staff. Dave W.
David W Posted on 01/09/2018 , work completed 01/09/2018
Professional and helpful
Customer Service
Quality
Value
Once we had made the decision to have a stairlift and Kudos had made the first contact, it was done really quickly. Chris was very knowledgeable about the products and Pete did the survey and installation. Both were respectful to Mum and it was all completed with the minimum of disruption. I would (and have) recommend them.
Carol, Rutland Posted on 24/08/2018 , work completed 24/08/2018
Prompt response, speedy installation.
Customer Service
Quality
Value
Straight stairlift fitted within two weeks of initial enquiry. Very professional and courteous service.
Richard, Surrey Posted on 16/08/2018 , work completed 16/08/2018
Best company ever dealt with
Customer Service
Quality
Value
I cannot find enough words to praise this company. From beginning to final installation, they cannot be faulted. The quality of the stairlift could not be improved either. All in all, a magnificent job from a first class company.
Delphine, Middlesex Posted on 02/08/2018 , work completed 02/08/2018
Good Enginering
Customer Service
Quality
Value
After much research I am so glad that I chose a Kudos Chairlift. It was expertly fitted and had been designed to met my own personal needs. A survey was done quickly and it was installed 3 weeks later. Everyone was friendly and considerate as well as being highly knowledgeable. Would highly recommend them. Their aftercare is available 24/7 (even Christmas Day) Automatic Service provided annually. One highly satisfied customer.
Purnell Posted on 28/07/2018 , work completed 28/07/2018
Delighted - excellent stair-lift - very simple to use, looks good, good engineer and customer service
Customer Service
Quality
Value
Very happy - we ordered the stair-lift and it was put in 3 weeks after the survey as promised. Very high quality and every possible problem was anticipated and dealt with.
Kate W Posted on 20/07/2018 , work completed 20/07/2018
My review
Customer Service
Quality
Value
Very good.
Margaret, Surrey Posted on 19/07/2018 , work completed 19/07/2018
Excellent work
Customer Service
Quality
Value
Troy, our kudos engineer was excellent at the first service of our stair lift. Stairlift fitted last year, wonderful back up from the admin department. Happy to recommend this company for stairlift services.
Robert, Hampshire Posted on 18/07/2018 , work completed 18/07/2018
Yes
Customer Service
Quality
Value
Fitted new Kudos stair lift, all done as forecast, arranged fitter was very thorough and made sure all was working ok. Cleaned up and left all spotless. Had an excellent attitude, so for all 100% and 1st class. Hope after service etc will be just as good.
Brian, London Posted on 11/07/2018 , work completed 11/07/2018
My review
Customer Service
Quality
Value
Very good. Clear.
Chris, Surrey Posted on 05/07/2018 , work completed 05/07/2018
We are very satisfied.
Customer Service
Quality
Value
The engineer was prompt, very efficient with a minimum of disruption. A great job.
Which? Trusted Traders Consumer Posted on 02/07/2018 , work completed 02/07/2018
Excellent from all aspects.
Customer Service
Quality
Value
This is the third service of my chairlift, all done by the same company and engineer, the service has been outstanding and I shall have no hesitation in returning next year. Strongly recommended.
Kenneth, Buckinghamshire Posted on 26/06/2018 , work completed 26/06/2018
Thorough.
Customer Service
Quality
Value
Very quiet, clean and thorough after months of noise from my stairlift. It was just bliss to have machine so quiet, so I thank him very much.
Shirley, Surrey Posted on 21/06/2018 , work completed 21/06/2018
Excellent service
Customer Service
Quality
Value
Helpful and informative advice given on choice of stairlift at initial consultation. The same person who measured for the job also fitted the stairlift. I feel the work was carried out with competence and care. Unfortunately, due to hospitalisation my mother has not been able to use it, so can't comment further.
Isobel, Surrey Posted on 21/06/2018 , work completed 21/06/2018
Excellent work
Customer Service
Quality
Value
I was delighted, Troy our engineer came to service my chairlift. He was professional, informative and had the extra touch to make the chair lift worked really well. I would highly recommend this company.
Linda, Surrey Posted on 21/06/2018 , work completed 21/06/2018
Impressive commitment
Customer Service
Quality
Value
I have been so impressed by the way Kudos personnel have tackled the very difficult job of installing my stairlift, and what a pleasure it was to work with such a friendly and helpful group of people.
Patricia, Berkshire Posted on 21/06/2018 , work completed 21/06/2018
Prompt and professional.
Customer Service
Quality
Value
Having had difficulty with other stairlift companies who did not seem very helpful. Kudos stood out and did a good job.
Kenneth, Essex Posted on 20/06/2018 , work completed 20/06/2018
Prompt & professional.
Customer Service
Quality
Value
A perfect service call - on time - very polite and efficient engineer - willing to explain any queries I had after owning the chair lift for 1 year. Would recommend Mark, my engineer to anyone.
Which? Trusted Traders Consumer Posted on 20/06/2018 , work completed 20/06/2018
Efficient & friendly
Customer Service
Quality
Value
Troy was on time efficient and friendly.
Timothy, Buckinghamshire Posted on 15/06/2018 , work completed 15/06/2018
Excellent, tidy work, very happy
Customer Service
Quality
Value
Arrived on time, installation went well with no problems. Explained how system worked and altered position of seat to please customer. Will make a great improvement to my life going up and down stairs.
David, Buckinghamshire Posted on 14/06/2018 , work completed 14/06/2018
Very good job
Customer Service
Quality
Value
Prompt, courteous and friendly and professional.
June, Surrey Posted on 08/06/2018 , work completed 08/06/2018
Excellent item and service
Customer Service
Quality
Value
Rep came and explained about the stairlift. We had it fitted soon after as I was in dire need. First used it 18/6/18. When I was discharged from hospital. Delighted with it. So quick and quiet.
Iris, Surrey Posted on 05/06/2018 , work completed 05/06/2018
Brilliant job
Customer Service
Quality
Value
Two prompt and professional gentleman arrived and proceeded to install two stairlifts with the minimum of fuss and intrusion. Pleasant people and a good day's work.
Rosemary, Worcestershire Posted on 04/06/2018 , work completed 04/06/2018
Impressed
Customer Service
Quality
Value
We were very impressed with the service provided. They were very efficient and got it sorted in two hours. They are a good company to have a connection with and I would recommend them to anyone. They specialise in bends in staircases which was perfect for our tiny cottage. I would recommend them if you have an awkward space for a stairlift.
Rosemary, Worcestershire Posted on 01/06/2018 , work completed 01/06/2018
Excellent & Professional Service
Customer Service
Quality
Value
Excellent customer service from first point of contact. Initial survey arranged within a week and it was clearly explained to me that the surveyor who was coming was not a salesman but would be able to explain my options and leave me a quote. Surveyor was very professional and talked to me about my needs and physical limitations before leaving me with a clear quote. A couple of days later I received a courtesy call from Kudos asking if I was happy with the service I had received from the surveyor and whether I would like to proceed. At no point was there any pressure for a sale and when I said that I would like to proceed, the representative was careful to explain that I was welcome to take more time to make a decision. Once I decided to proceed, an appointment for a more detailed 3D survey of my stairs was arranged within a week and Peter who came to do the survey was very polite and professional. A week later I had a phone call from the Kudos office as the stairlift manufacturer had raised a concern with the side of the stairs we had planned to fit the stairlift to. She clearly explained the issue and offered to call back in a few days when she would have drawings for both options from the stairlift company and emailed them to me so we could discuss them. This enable me to make an informed decision and the stairlift was fitted around 6 weeks later. The installation was excellent and Peter ensured I was confident in its operation and left the house clean and tidy.
Emma.. Posted on 30/05/2018 , work completed 30/05/2018
Excellent job done
Customer Service
Quality
Value
Your engineer Troy has done an excellent job by precise measures taken. Bespoke solution suggested and friendly support.
Emil, London Posted on 24/05/2018 , work completed 24/05/2018
Very happy
Customer Service
Quality
Value
Very happy with the service received from the initial visit to installation.
George, Kent Posted on 22/05/2018 , work completed 22/05/2018
Professional and thoughtful
Customer Service
Quality
Value
Arrived promptly and got on with the job professionally without any fuss. Fitted a guard rail for our safety.
Doreen, Kent Posted on 18/05/2018 , work completed 18/05/2018
Very efficient
Customer Service
Quality
Value
Stair lift installed this morning. Pete arrived at arranged time. Went about the job calmly and efficiently. Stair lift use explained carefully. Now works well.
Chris, Leicestershire Posted on 18/05/2018 , work completed 18/05/2018
My review
Customer Service
Quality
Value
Brilliant job.
Amy, London Posted on 11/05/2018 , work completed 11/05/2018
Prompt & Professional
Customer Service
Quality
Value
Informed us of arrival time before hand, arrived dead on time, worked hard, quietly, tidily, very helpful and courteous.
Elsie, Oxfordshire Posted on 02/05/2018 , work completed 02/05/2018
Excellent and ethical
Customer Service
Quality
Value
We placed two stair lift orders with Kudos, but unfortunately had to cancel on both occasions due to my fathers' deteriorating health. The Kudos survey engineer was highly professional, friendly and honest, leaving us to consider the available options without any hard sell. The staff at head office dealt with our difficult situation in a sympathetic and efficient manner. At the point of cancellation, we were refunded all costs very swiftly with no quibble whatsoever. I would highly recommend Kudos over the other "well known" brand names out there.
D Thomas Posted on 27/04/2018 , work completed 27/04/2018
My review
Customer Service
Quality
Value
Mark arrived on time and has worked very efficiently to correct the adjustments needed on my chair lift. Thank you Mark.
Valerie, Surrey Posted on 19/04/2018 , work completed 19/04/2018
Stairlift
Customer Service
Quality
Value
Friendly, hard working and efficient. Knew what he was doing and got on with it. Demonstration was very good.
Ellen, Middlesex Posted on 19/04/2018 , work completed 19/04/2018
Very professional.
Customer Service
Quality
Value
Efficient, clean and tidy. On time, courteous and excellent product.
Michael, Buckinghamshire Posted on 17/04/2018 , work completed 17/04/2018
Prompt and professional
Customer Service
Quality
Value
The Kudos Stairlift engineer Troy Thorp was prompt and very thorough and polite and helpful. Would definitely use again.
Patricia, Hampshire Posted on 16/04/2018 , work completed 16/04/2018
Kudos Stairlifts Ltd
Customer Service
Quality
Value
Straight stairlift fitted on time at agreed price, all done in 4 hrs, no mess, everything explained. Very happy.
Edward, Essex Posted on 16/04/2018 , work completed 16/04/2018
Prompt and Professional
Customer Service
Quality
Value
I had a very good service from beginning to end from Kudos with my stairlift. The office staff were helpful and the installer was brilliant. I was even impressed with the salesman who came to my house who wasn't "pushy" but very informative. I have no hesitation in recommending the company.
John, Kent Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 24/04/2018)
Thank you very much for your feedback sir. We pride ourselves on getting things right, being informative and leaving people to make informed decisions, no high pressure sales. It is lovely to hear that this is being felt and making a difference. Thanks again Laura
Prompt & professional
Customer Service
Quality
Value
Very good service from start to finish. From my first phone enquiry to the fitting & finish of the work.
Lilian, Northamptonshire Posted on 12/04/2018 , work completed 12/04/2018
Excellent!
Customer Service
Quality
Value
From our first contact with Kudos through to the installation of our flow 2 stairlift it has been most satisfactory.
Brenda, Hampshire Posted on 11/04/2018 , work completed 11/04/2018
Efficient clean job
Customer Service
Quality
Value
Excellent service. Job well done and explaining of workings etc. Fitter had good customer skills as well as engineering ones. Well done.
Pauline, Surrey Posted on 10/04/2018 , work completed 10/04/2018
The trader replied (on 24/04/2018)
Thank you so much for your business and your feedback, it is lovely to hear and we are so pleased that you are pleased. We look forward to seeing you and serving you again as and when you may need us. Thanks again Laura
Efficient clean job
Customer Service
Quality
Value
Excellent service. Job well done and explaining of workings etc. Fitter had good customer skills as well as engineering ones. Well done.
Pauline, Surrey Posted on 10/04/2018 , work completed 10/04/2018
Quick response 100% work
Customer Service
Quality
Value
Everything well done!
Margaret, Middlesex Posted on 09/04/2018 , work completed 09/04/2018
Quick response 100% work
Customer Service
Quality
Value
Everything well done!
Margaret, Middlesex Posted on 09/04/2018 , work completed 09/04/2018
Superb service!
Customer Service
Quality
Value
The Kudos engineer (Troy) took meticulous care in re-aligning & re-adjusting my stairlift. It was supplied by another company but was never satisfactory. One visit by Troy & all is perfect - Well done to Kudos!
Anthony, Surrey Posted on 08/04/2018 , work completed 08/04/2018
Fantastic Company
Customer Service
Quality
Value
I would certainly recommend this company to anyone who wants a stairlift that meets all the criteria that you want. Being a curved staircase we were sceptical about whether it would fit, the salesman who came to see us assured us that they could fit any staircase. He gave us a couple of options to choose from and we went for the Flow2 as it was programmable to be able to cope with the tight turns. The price was very reasonable and we paid the 50% deposit, sat back and waited for the phone call to arrange fitting. Well today Troy the fitter arrived to install the stairlift, he could not have been more pleasant. After 4 hours he showed us how to operate it and said that if we had any issues he would come back to sort them out. I can’t praise this company for their exceptional customer service and friendly staff enough. From start to finish they have been a pleasure to deal with.
Paul Green Posted on 05/04/2018 , work completed 05/04/2018
The trader replied (on 09/04/2018)
Thank you for you kind words, we are very pleased that we could be of service to you and please do not hesitate in contacting us should you require anything further or have any questions Kind Regards James
Prompt - professional
Customer Service
Quality
Value
Highly recommended. Fast efficient service.
Sheila, Essex Posted on 29/03/2018 , work completed 29/03/2018
Great job, very professional and tidy
Customer Service
Quality
Value
Mark arrived on time, he was vey pleasant. He fitted the stairlift and had lots of knowledge and was very thorough and made sure it worked correctly before he left. He explained how it worked, all the safety aspects and if it failed power, how to work it to get back to base. All in all he was helpful, knowledgeable and nothing was too much trouble, and they left no mess, 10 out of 10.
Eric, Kent Posted on 28/03/2018 , work completed 28/03/2018
Excellent product and company
Customer Service
Quality
Value
The Salesman arrived on time as arranged. Was polite and knowledgeable and not at all "pushy". The price was acceptable. The fitting of the stair lift was carried out perfectly in the time quoted. The house was left clean and tidy and the lift operates perfectly. I found the office staff extremely helpful, courteous and efficient. I would thoroughly recommend this company.
Stuart Archer Posted on 20/03/2018 , work completed 20/03/2018
The trader replied (on 09/04/2018)
Thank you for your kind words Mr Archer. We are very pleased to hear that you are satisfied with every aspect, and thank you for your feedback and recommendation. Kind Regards James
Excellent stairlift and great service
Customer Service
Quality
Value
Got quotes for two different curved stairlifts that could meet our tight bends, with pros and cons of each clearly outlined. Good, competitive price up front without any high pressure sell or need for special discount to aid our decision to select Kudos. All the staff we dealt with were very professional and courteous and arrived on time. Installation was neat and tidy and included a thorough hands-on demonstration. Kudos proved to be a great company to deal with and this underpinned the decision to select them over the other quotes we got.
Jonathan Markwell Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 09/04/2018)
Thank you for your feedback Mr Markwell. We are very please to hear of your overall experience with us, and for sharing it, it is much appreciated. Kind Regards James
Brilliant job
Customer Service
Quality
Value
Order, purchase & survey handled on time. Installation of Krupp Chairlift expertly installed, tested and demonstrated in 6 hours as per schedule - most impressed by friendly service of all concerned. Very happy with our choice of Kudos.
Alexander, Surrey Posted on 14/03/2018 , work completed 14/03/2018
A Feat of Professional Engineering
Customer Service
Quality
Value
The work was carried out promptly and efficiently. I was kept informed of their arrivals and everything went like clockwork.
Anne, Essex Posted on 12/03/2018 , work completed 12/03/2018
Great tidy job
Customer Service
Quality
Value
Marvellous service - gave info for use gave me time to absorb.
Zelda, West Sussex Posted on 02/03/2018 , work completed 02/03/2018
My review
Customer Service
Quality
Value
Prompt & professional. Very friendly staff. Still a fairly small company.
Joy, London Posted on 28/02/2018 , work completed 28/02/2018
Prompt & professional.
Customer Service
Quality
Value
The fitter came on time, did a really good job. Neat & tidy and clearly explained how everything worked.
John, Surrey Posted on 26/02/2018 , work completed 26/02/2018
Prompt & professional
Customer Service
Quality
Value
I am pleased that Kudos is servicing my 1 year old stairlift. The service engineer was brilliant and pleasant. I look forward to them returning in 2019 for my second service.
Mavis, Surrey Posted on 23/02/2018 , work completed 23/02/2018
Very quick, professional, brilliant job
Customer Service
Quality
Value
I have been very impressed from the first contact with the company and the quick and professional completion.
Barbara, Surrey Posted on 20/02/2018 , work completed 20/02/2018
Brilliant good worker
Customer Service
Quality
Value
Peter Simmonite was prompt very proficient at his job. replied to all the questions I asked of him. Tidy worker
Paul, Hertfordshire Posted on 20/02/2018 , work completed 20/02/2018
Excellent job
Customer Service
Quality
Value
This company installed a stairlift on a difficult staircase, as I wanted it, which competitors said was not possible. The engineer who installed it had done the survey (seems sensible) and the job was done in less time than I expected and with great courtesy and consideration. Very satisfied.
Yvonne, Surrey Posted on 19/02/2018 , work completed 19/02/2018
My review
Customer Service
Quality
Value
Very satisfied with service, quick, clean & efficient, when operator was held up by incident on the motorway the firm rang to inform us but in the end he arrived on time as stated.
Shirley, Leicestershire Posted on 05/02/2018 , work completed 05/02/2018
As near perfect as possible
Customer Service
Quality
Value
The original agent arrived on time as arranged. Was polite and knowledgeable. The price was acceptable. The fitting of the stairlift was carried out perfectly in the time quoted. The house was left clean and tidy and the stairlift operates perfectly.
Geoffrey, Staffordshire Posted on 02/02/2018 , work completed 02/02/2018
Brilliant job
Customer Service
Quality
Value
We chose Kudos because they are local. They have given us excellent service. Young man arrived on time, removed stairlift for carpet fitter and came back and refitted lift. Excellent.
Kathleen, Middlesex Posted on 02/02/2018 , work completed 02/02/2018
Very professional
Customer Service
Quality
Value
Very efficient and professional. Took a lot of trouble making sure that the stairlift would fit, as I have narrow stairs.
Jackie, Middlesex Posted on 31/01/2018 , work completed 31/01/2018
Total satisfaction
Customer Service
Quality
Value
I have no hesitation in recommending Kudos. From the very first visit their representatives have been on time, helpful and thoroughly business-like. The installation was promptly & efficiently done. Now we start using it!
Don, Kent Posted on 25/01/2018 , work completed 25/01/2018
Excellent Work
Customer Service
Quality
Value
Peter was very efficient fitting my stair lift. Left no mess. Explained all the "ins and outs" and took his time with us.
Carolyn, Suffolk Posted on 15/01/2018 , work completed 15/01/2018
Well done
Customer Service
Quality
Value
With only one day's experience of using it, I find it satisfactory apart from reaching the emergency switch as it changes position as it moves and is very low at the back, i.e. behind the occupier.
Roz, Cambridgeshire Posted on 11/01/2018 , work completed 11/01/2018
Excellent job
Customer Service
Quality
Value
Kudos workmen do a job which cannot be faulted. 1st class in every way - best workmen ever to come in this home.
Judy, London Posted on 14/12/2017 , work completed 14/12/2017
Excellent - Strongly recommended
Customer Service
Quality
Value
We had a disaster from another provider who blatantly lied and misled us. By chance we found Kudos and the difference was astonishing - I cannot recommend them highly enough! All the staff were polite, professional and kept in touch during and after installation. They met their promises and from start to finish we had the exact same lift installed in 2.5 weeks - this after my 91 year old father had been waiting for over 10 weeks with the previous supplier. I wish we had found Kudos in the the first instance and happy to commend this company.
John Moore Posted on 26/11/2017 , work completed 26/11/2017
Overall excellence
Customer Service
Quality
Value
From our first contact with Kudos to the installation of our stair lift today our experience has been outstandingly pleasant. The company has gone to great lengths to ensure that the lift continues exactly to my requirements and to those of our tricky staircase.
Sandra, Oxfordshire Posted on 23/11/2017 , work completed 23/11/2017
Excellent Service - A Pleasure
Customer Service
Quality
Value
Peter was courteous and tidy in setting to work on my stair lift which was 'on the brink'. The work was methodically completed and I paid the price I anticipated. I would be happy to recommend this trader to others.
Anne-Marie, Buckinghamshire Posted on 21/11/2017 , work completed 21/11/2017
Very satisfied
Customer Service
Quality
Value
We have only had it finished this last few days, and was really pleased and our house was left clean, with no mess. The fitter was very polite and could not wish for anyone better.
Which? Trusted Traders Consumer Posted on 20/11/2017 , work completed 20/11/2017
Prompt and professional
Customer Service
Quality
Value
Oak Tree mobility transferred their service over to Kudos as they no longer do stair lifts. I was surprised but pleased with their work and will stay with Kudos for future service or work. Very satisfied with Kudos.
Mary, Northamptonshire Posted on 16/11/2017 , work completed 16/11/2017
Unique solution; professional installation.
Customer Service
Quality
Value
My wife and I are both aged 88, and I'm her carer. A stair lift was urgently needed but for our narrow Georgian stairs, only Kudos offered a solution (and quickly). Their communication, measurement and installation procedures were impressive and friendly, and individual requirements always met. Excellent punctuality enhanced an altogether relaxed customer experience and confidence in future service.
Robert, London Posted on 07/11/2017 , work completed 07/11/2017
Very impressed
Customer Service
Quality
Value
Very impressed, clean, tidy, courteous, and polite. Just got on with the job. No stalling or time wasting. No clean up for me afterwards.
Which? Trusted Traders Consumer Posted on 03/11/2017 , work completed 03/11/2017
Service
Customer Service
Quality
Value
Excellent, clean, tidy, 100% satisfaction.
Michael, London Posted on 30/10/2017 , work completed 30/10/2017
Job well done.
Customer Service
Quality
Value
Kudos, were very efficient. The sales/estimate visit was informative and helpful. Accepted estimate over the phone, office staff were very good. On day of installation, Mark, the fitter, was on time. Installation done quickly and operation explained well.
John, Hertfordshire Posted on 17/10/2017 , work completed 17/10/2017
Brilliant
Customer Service
Quality
Value
Excellent service provided with very precise information clean workers, very polite, easy to deal with as a company.
Marie, Buckinghamshire Posted on 17/10/2017 , work completed 17/10/2017
First class
Customer Service
Quality
Value
Throughout the process, from sale to install they were professional, caring, clean and polite. Problems were dealt with and sorted.
Nigel, Berkshire Posted on 13/10/2017 , work completed 13/10/2017
My review
Customer Service
Quality
Value
Very happy. No complaints.
Sheila, Hertfordshire Posted on 06/10/2017 , work completed 06/10/2017
Careful, thorough, skilled
Customer Service
Quality
Value
High quality of workmanship, good attention to detail. Clear desire to fit the installation correctly. Clean and tidy workmanship.
Paul, West Sussex Posted on 06/10/2017 , work completed 06/10/2017
All Boxes Ticked
Customer Service
Quality
Value
A complete trouble free installation of a Stockton sweep stair lift. The professional manner in which it was carried out was much appreciated with minimum disturbance. Would highly recommend.
Gerald, Berkshire Posted on 05/10/2017 , work completed 05/10/2017
Very impressed.
Customer Service
Quality
Value
The engineer arrived at the agreed time. He assembled my stair lift and cleaned up any (slight) mess as he went along. He was very professional, and once the lift was assembled he demonstrated how to use it. I feel very comfortable using it and would have no hesitation in recommending Kudos Stair lifts.
Terry, London Posted on 03/10/2017 , work completed 03/10/2017
Marvellous work - excellent
Customer Service
Quality
Value
Absolutely first class in every way.
David, Buckinghamshire Posted on 02/10/2017 , work completed 02/10/2017
Superb and professional work
Customer Service
Quality
Value
The engineer arrived promptly and worked steadily and thoroughly to install a new stair lift. he was professional and courteous at all times and was most helpful in accommodating my special needs on the new appliance.
Gillian, Kent Posted on 29/09/2017 , work completed 29/09/2017
Brilliant job
Customer Service
Quality
Value
Arrived on time. Worked hard throughout, left no mess. Took time to explain how the chair worked. Very pleasant manner.
Barbara, Surrey Posted on 28/09/2017 , work completed 28/09/2017
Brilliant job
Customer Service
Quality
Value
Phone call to confirm their arrival 30 mins beforehand. Very polite, friendly & incredibly patient explaining & demonstrating. Extremely thorough, paying great attention to detail of the mechanics & most importantly the practicalities for very elderly disabled & partially sighted parents. Fantastic.
Sue, Cambridgeshire Posted on 28/09/2017 , work completed 28/09/2017
My review
Customer Service
Quality
Value
Brilliant job.
Elizabeth, Surrey Posted on 19/09/2017 , work completed 19/09/2017
Brilliant, Fast, Efficient
Customer Service
Quality
Value
Very efficient process from start to finish. Tidy and friendly people with clear, complete instruction on use. No problems with any aspects.
Rosemary, Surrey Posted on 14/09/2017 , work completed 14/09/2017
Pleased with Stair lift
Customer Service
Quality
Value
Very pleased with new stair lift and with it's installation.
Peter, Surrey Posted on 04/09/2017 , work completed 04/09/2017
Excellent work.
Customer Service
Quality
Value
Excellent work by Troy, our service engineer, to replace a stairlift. All done in a day! Very pleased. Would recommend to friends.
Elizabeth, Hampshire Posted on 10/08/2017 , work completed 10/08/2017
Good workmanship/poor quality
Customer Service
Quality
Value
Whilst the equipment supplied appeared of good quality and was installed by a professional workman. There is an outstanding issue on the wording of the quotation and resultant bill.
Peter, Surrey Posted on 01/08/2017 , work completed 01/08/2017
Excellent
Customer Service
Quality
Value
Could not fault in any way. Help and kindness shown from both office staff and engineers, fast and efficient service. Would highly recommend this company.
Nita, Kent Posted on 31/07/2017 , work completed 31/07/2017
Great job well done
Customer Service
Quality
Value
At last a trader we can trust, very pleasant. Told us what he had to do, and talked to us, made us feel relaxed with him.
Dorothy, Cambridgeshire Posted on 26/07/2017 , work completed 26/07/2017
First Class Service
Customer Service
Quality
Value
I was very impressed with Kudos Stairlifts. They were fast in responding to our need. The chap who came was very pleasant and efficient. I would definitely recommend them to other people.
Terry, Hertfordshire Posted on 26/07/2017 , work completed 26/07/2017
Prompt & professional
Customer Service
Quality
Value
Good job-well done.
Ray, Kent Posted on 24/07/2017 , work completed 24/07/2017
Satisfactory work
Customer Service
Quality
Value
I'm partially sighted and find this hard to read. Satisfactory work, time keeping and courteous, helpful with instructions.
Margaret, Middlesex Posted on 11/07/2017 , work completed 11/07/2017
Excellent service
Customer Service
Quality
Value
Polite and efficient workers, took a lot of trouble on the job.
Alan, Surrey Posted on 06/07/2017 , work completed 06/07/2017
Nothing to fault. Brilliant job
Customer Service
Quality
Value
Very professional. Hard working. No mess. Lift is brilliant. I would recommend.
Murielle, Kent Posted on 05/07/2017 , work completed 05/07/2017
Prompt and professional
Customer Service
Quality
Value
Two man team installed stairlift, very informative regarding installation. Hard working very tidy workman, left site spotless.
John, Middlesex Posted on 26/06/2017 , work completed 26/06/2017
Brilliant job.
Customer Service
Quality
Value
Very pleased with work done, carried out well. Fitters excellent, very good service.
Carole, Middlesex Posted on 21/06/2017 , work completed 21/06/2017
Good job
Customer Service
Quality
Value
Called prior to arrival to give ETA. Polite workmen.
Hilary, Kent Posted on 24/05/2017 , work completed 24/05/2017
Prompt and professional.
Customer Service
Quality
Value
Mark was very friendly and did a good service.
I, Essex Posted on 15/05/2017 , work completed 15/05/2017
Fantastic and fast
Customer Service
Quality
Value
From first contact, very helpful and friendly. The engineer that came to look at the stairs and see if a stairlift would work, was thorough, didn't try to influence or put pressure on to get a sale. The office people were helpful when asked questions during the wait for manufacture. The same engineer came to fit the stairlift when it was ready. He fitted it with care and he didn't rush, took 6 hours fitting and programme it! Couldn't be more pleased.
Patricia, London Posted on 11/05/2017 , work completed 11/05/2017
First class
Customer Service
Quality
Value
Installation of stairlift. Excellent workmanship and explanation of all controls. Neat and tidy.
Leonard, Surrey Posted on 05/05/2017 , work completed 05/05/2017
Excellent job
Customer Service
Quality
Value
Excellent job - well done to my complete satisfaction. Would recommend to anyone.
Gloria D, Middlesex Posted on 26/04/2017 , work completed 26/04/2017
Prompt and professional
Customer Service
Quality
Value
Two phone calls made to Kudos, first was not "logged". Then, very helpful lady who arranged for engineer to call same day. Called back with e.t.a. Engineer arrived promptly, was extremely helpful and explained everything. Thank you.
Pat, Hertfordshire Posted on 03/04/2017 , work completed 03/04/2017
Job well done.
Customer Service
Quality
Value
Very satisfied with the Stairlift installed by Steve, the Kudos engineer. I would have no hesitation in recommending this company.
Reginald, Hampshire Posted on 30/03/2017 , work completed 30/03/2017
Very good job
Customer Service
Quality
Value
Very pleased with work done.
Barbara, Kent Posted on 08/03/2017 , work completed 08/03/2017
Professional
Customer Service
Quality
Value
Pleasant and polite. Worked well and ensured staff happy with install and how to use the equipment.
Angela, Bedfordshire Posted on 08/03/2017 , work completed 08/03/2017
Prompt and professional
Customer Service
Quality
Value
The fitter was on time, very tidy and done a very good job.
Raymond, Hampshire Posted on 07/03/2017 , work completed 07/03/2017
Professional service
Customer Service
Quality
Value
Jay came from Kudos Stairlifts and explained very clearly the pros & cons of fitting a stair lift to our staircase. He then did a thorough survey. 3 weeks later, Jay returned and worked without a break, until the lift was installed. A first class job.
Keith, London Posted on 07/02/2017 , work completed 07/02/2017
Prompt, professional, friendly
Customer Service
Quality
Value
Absolutely fantastic advice & service. Couldn't fault it! Well done all concerned. Expensive equipment - but competitive price - wherever you purchase your stair lift, they are never cheap. Would definitely recommend this team.
Berni, Oxfordshire Posted on 27/01/2017 , work completed 27/01/2017
Lift
Customer Service
Quality
Value
Excellent service.
Which? Trusted Traders Consumer Posted on 25/01/2017 , work completed 25/01/2017
Professional and helpful
Customer Service
Quality
Value
Installed a new stairlift for my mother. Answered all my questions and kept me informed. Engineer professional and helpful. i would recommend this company
sparrow Posted on 24/11/2016 , work completed 24/11/2016
My Review
Customer Service
Quality
Value
Excellent job
Brian, Middlesex Posted on 11/11/2016 , work completed 11/11/2016
Prompt & professional
Customer Service
Quality
Value
Very pleasant engineer. Good service.
Kenneth, Hertfordshire Posted on 27/10/2016 , work completed 27/10/2016
Brilliant job. Prompt and professional
Customer Service
Quality
Value
If you need a stair lift, choose "Kudos" most professional with a great back-up service and a smile. Thank you.
Kathleen, Hertfordshire Posted on 24/10/2016 , work completed 24/10/2016
Excellent, professional service
Customer Service
Quality
Value
From first contact through to completion, Jay, Laura, Frankie and Steve were helpful, polite and professional. They kept us informed at all times and Jay was fantastic at offering solutions to tailor the installation to our requirements. Great team, will recommend.
Gavin, Surrey Posted on 25/08/2016 , work completed 25/08/2016
Excellent design & installation
Customer Service
Quality
Value
As an employer of techie for many years, I believe I am in a position to comment on the excellent service - on behalf of your company - by Troy Thorp when he planned and fitted the Thysoon-Flow II stair lift in my home, I am very pleased with the finished job and I was impressed with the skill and experience provided by your engineer & assistant.
Sydney, London Posted on 25/08/2016 , work completed 25/08/2016
Fast & Efficient
Customer Service
Quality
Value
Fast & efficient service. Good communication from office. Installers arrived promptly & gave good service & explanation of stair lift.
Ursula, Middlesex Posted on 17/08/2016 , work completed 17/08/2016
Brilliant job
Customer Service
Quality
Value
Stair lift fitted on time, very professional and absolutely no mess. Follow up calls received to check everything is ok. Highly recommended and very efficient.
Sylvia, Surrey Posted on 28/06/2016 , work completed 28/06/2016
Very Professional and Friendly Service
Customer Service
Quality
Value
Supplied and installed a stair lift at my mother's house. Installation was very thorough; the engineer spent four or five hours at the house making sure it was correctly adjusted for her, and then patiently showed her how to use it several times. The company has since made several courtesy calls to check if she was getting on with it.
Martin, Surrey Posted on 20/05/2016 , work completed 20/05/2016
Brilliant job
Customer Service
Quality
Value
We have a Thyssen Flow 2 Stairlift installed by Kudos today. The engineer arrived on time, was courteous and explained exactly what he was going to do. His work was of an excellent standard and he ensured that we were 100% happy with the installation. We felt in very good, reliable hands and are completed satisfied with the whole job.
Jenny, West Sussex Posted on 20/04/2016 , work completed 20/04/2016
My Review
Customer Service
Quality
Value
We tried Stanna and Age Concern. They came to view the situation and said it was impossible to have a stair lift fitted. We live in a house built c1800 with very narrow stairs. A friend recommended Kudos Mobility Group, a client focus team member came within 2 days and we were fitted with the stair lift about 10 days later, after settling for a reconditioned one. At least this is going to keep us in our home here.
Doreen, Buckinghamshire Posted on 18/03/2016 , work completed 18/03/2016
Excellent job, very pleased.
Customer Service
Quality
Value
Outstanding job. They have been very professional and knowledgeable.
Nicola, Surrey Posted on 03/03/2016 , work completed 03/03/2016
Excellent work totally professional
Customer Service
Quality
Value
From my initial enquiry through the planning stage and the installation every detail was covered. All my questions were answered thoroughly. Communication was excellent. I would without hesitation recommend Kudos Mobility (Stairlifts) Group.
Ron, Surrey Posted on 18/02/2016 , work completed 18/02/2016
Brilliant, job well done
Customer Service
Quality
Value
From the moment my stairs were surveyed to the installation, I received nothing but courtesy and consideration. The stairlift is brilliant and has allowed me to remain in my home. Thank you for your consideration and total understanding. Kudos - your chair is perfect! My friends can't wait to use them.
Molly, London Posted on 12/02/2016 , work completed 12/02/2016
Friendly and efficient with a caring approach
Customer Service
Quality
Value
After dealing with Kudos for a few years on behalf of my mother, who has dementia, I have nothing but praise for this exceptional company. They took over maintaining our Stannah Stairlift when I became disillusioned with Stannah's impersonal and to my mind excessively priced maintenance contract. From reception staff through to installation technicians they have shown a level of professionalism combined with thoughtfulness and personal attention that these days is hard to find. They have now done everything from repairing a broken footrest to installing a completely new stairlift, together with quickly answering calls for advice. I live 200 miles away from my mother, and it is great to know that such caring and reliable help can be with her very quickly, whilst keeping me informed as to what's happening. I wouldn't hesitate to recommend them wholeheartedly.
nicktgreaves Posted on 29/01/2016 , work completed 29/01/2016
Stairlift problem solved
Customer Service
Quality
Value
After unsuccessfully trying three other major stairlift companies Kudos engineers examined our situation, came up with a solution and fitted a first class stairlift to my mother's narrow, tight stairs. Communication from the company was excellent throughout and the engineer was efficient, very understanding and professional. An excellent job all round.
Stuart Posted on 26/01/2016 , work completed 26/01/2016
Very satisfied will recommend
Customer Service
Quality
Value
The response to my enquiry was prompt and professional, friendly. The installation was carried out on agreed date and time. The engineer was competent, helpful, explaining the procedure very well taking time to do so. The stair lift fits into a very small tight turning stairway brilliantly. Great job.
David, West Sussex Posted on 15/01/2016 , work completed 15/01/2016
Supply and installation of new stair lift
Customer Service
Quality
Value
My stair lift broke so I checked the internet and seeing Which Trusted trader, chose Kudos. Within 3 an excellent engineer (Troy) arrived but sadly could not repair. He gave suggestions on new and Reconditioned models and in case I later wanted to proceed took necessary measurements and obtained a quote from his office. I was under no pressure to purchase but decided a couple of days later to go ahead with a new lift. KUDOS immediately went into action and within 3 days it was installed. I am 85 years of age, disabled and deaf. Kudos service was exemplary and I would recommend them 100%.
Heather, London Posted on 14/01/2016 , work completed 14/01/2016
Polite & friendly - thorough & efficient
Customer Service
Quality
Value
In the survey and manufacturing phase they were always on time and kept me advised. On the day of installation everything went smoothly. I was most impressed.
David, East Sussex Posted on 14/01/2016 , work completed 14/01/2016
Installed stairlift
Customer Service
Quality
Value
They were on time and did the work quickly. No complaints at all and i've found the chair great to use
Mrs Simkin, Billingshurst Posted on 07/01/2016 , work completed 07/01/2016
High Quality Job
Customer Service
Quality
Value
A quality job by a extremely sympathetic and patient employee who carefully taught my very elderly mother how to use her stair-lift. Very pleased with every aspect of the job and no mess was left at all.
G, Middlesex Posted on 21/12/2015 , work completed 21/12/2015
Repair mobility equipment
Customer Service
Quality
Value
Excellent, efficient service with very polite mechanics
Jenny, Surrey Posted on 04/12/2015 , work completed 04/12/2015
My Review
Customer Service
Quality
Value
Brilliant Job
Brian, Middlesex Posted on 27/11/2015 , work completed 27/11/2015
Second to none, brilliant, great job
Customer Service
Quality
Value
Very impressed with prompt and first class professional job. Would not hesitate in recommending Kudos Stairlifts. Just great.
John, Essex Posted on 02/11/2015 , work completed 02/11/2015
My Review
Customer Service
Quality
Value
After contracting Kudos, they arrived promptly and surveyed the requirement for the stair lift, which maneuverer seven bends, made accurate measurements and delivered and fitter the lift in one day without any problems by one man. The lift has operated every day since installation without any problems. I have already recommended kudos to a colleague who also is happy with the installation.
Richard, Middlesex Posted on 02/11/2015 , work completed 02/11/2015
Excellent service.
Customer Service
Quality
Value
The only company who could install a lift on the internal side of the stairs. An excellent job carried out by friendly professional people with little disruption. Highly recommended.
Paul, Kent Posted on 20/10/2015 , work completed 20/10/2015
Brill stair lift Company
Customer Service
Quality
Value
Great company to deal with would not go anywhere else! Best service ever met our every need which the old company could not do.
2011-07-20 15:54:27.367 Posted on 19/10/2015 , work completed 19/10/2015
Job well done, pleased.
Customer Service
Quality
Value
From the first visit, through to final installation, engineer was professional in his work and pleasant in his attitude to my wife and I.
George, Middlesex Posted on 19/06/2015 , work completed 19/06/2015
Reliable, Prompt and Professional
Customer Service
Quality
Value
Arrived on time, very tidy and efficient. Would definitely recommend this trader.
Which? Trusted Traders Consumer Posted on 01/05/2014 , work completed 01/05/2014