L & L Installations Ltd

This is our third use of L&L. We have previously had bifold doors, a glass roof and a new front door. This time we had new front windows in wood effect, a new side door, and back window in grey to match our bifold doors. They are always our first choice for the products they supply. We do not even get comparison quotes anymore. They are slightly more expensive than some other companies but it is worth the extra money. You get a couple of visits before the installation to clarify your exact needs, check measuremeets and access. The products are guaranteed for 10 years and they visit every year in this time to check there are no problems and to check the locks are clean and working correctly. They are incredibly tidy and professional. I came home to find rooms vacuumed better than before they installed the windows. The windows and door look great. We are once again very happy with the products and the service.

We have used L&L twice in the last two years and on both occasions we have been more than satisfied with the outstanding service and high quality of product. The first time we had two new windows installed, we were very pleased with the design and the finished product. L&L's installers also took care to ensure the job was properly finished inside and out. More recently we had to have one of the new windows repaired following an attempted break-in - the window proved to be too much for the would-be intruder. We were very satisfied with the quality of the repairs. At the same time L&L installed a new back door for us, which has been a big improvement over the previous door. Again we had plenty of choice in terms of design and are very pleased with the finished product. As with any door there sometimes need to be adjustments after it has been installed for a while and when after a few months of use I called about the mechanism being stiff and the bottom trim needing realignment they came out the same afternoon and resolved both items free of charge. L&L's staff have also been extremely friendly and knowledgeable to deal with, not pushy sales at all and we have on both occasions felt we agreed a fair price for what has turned out to be a good product. We would be happy to use them again.

James Attwood was our first contact with L&L. We were looking for bi-fold doors. He was really personable and a brilliant representative for the company, fully explaining the details of the doors they could supply, eventually confirming our thoughts about Sunflex Bi-folds. The doors arrived from their place of manufacture in Germany, a bit quicker than we expected and could have been fitted before Christmas, but we had to get some plumbing work done which was booked in for 2nd Jan. David Lannen was our contact at this time and was more than happy to fit them after the new year at a time suitable to us. Fitting started on 8th Jan and took 2.5 days to complete the work. I was amazed by how accurately they had cut the hole in our back wall to accept the doors, less than a 5mm gap around the doors once fitted, amazing. The fitters were lovely guys, very polite and considerate, cleaned up after themselves to a brilliant standard and were a good laugh too. The doors themselves are superb, they look amazing, operate seamlessly and with the blinds build into the tinted glass panels offer very flexible shading from the sunlight (not that we've seen that much since fitting, but even L&L can't fix the weather). We are south facing so this is very important to us. We would highly recommend L&L, for their products and workmanship. All team members we have met or had dealings with are very pleasant & professional. We thank them all very much for the wonderful job they have done for us.

We were extremely satisfied with both the product (Sunflex) and the whole process from L&L. James was extremely helpful from the outset without being at all pushy into taking their service. The installation was excellent and the doors look amazing. The follow-up checks are a very attractive feature when you have invested a lot. I would recommend L&L highly.

I have received the best of service from LL. Having just purchased the house, they have given lots of advice and duly replaced front and back door which are much admired. Every member of staff is skilled and professional in their job, and as their are future projects required they hopefully will be done by LL.

I would highly recommend L&L for their windows, bi-folds, stable doors and front doors all of which they have replaced for us. They were excellent from initial call to salesman coming and discussing our options, with absolutely no pressure to commit to an order. Their workforce were also wonderful and cheery and very hard workers, they got on with the job and didn’t even stop for breaks (apart from lunch obviously). The follow up by the boss after installation to check we were indeed happy was an added nice touch of customer service. The bi-folds in the current weather have been marvellous for us to be able to fully open and see our garden. Their customer service to us as been brilliant and they even came back and fitted additional child locks for my over anxious daughter. The outside noise has been substantially reduced and the overall appearance of our house is a joy to come home too.

We have used L & L twice and on both occasions we have been extremely pleased with our purchases and have received fantastic Customer Service from the whole team. The whole process ran smoothly, starting from the selection through to the fitting. Great Job. Many Thanks, Christine

We first used L@L in 1990 when we discovered their quality, attention to detail and outstanding customer service. Since then we had a new front door in 1999 we’ve just replaced it with a new contemporary door and didn’t even look anywhere else. Our new door was designed, ordered and fitted within six weeks. Every stage we experienced high quality professionals who not only know their job but exicute it to the highest standard. The best bit is their ten year guarantee with a service every year so you have complete peace of mind. I can’t recommend this company highly enough.

We chose this company to replace two doors, at the recommendation of a neighbour. Everything the neighbour told us about L&L turned out to be spot on. This is a company that really knows and understands customer care. From the moment we visited the showroom and the team guided us through the myriad of options, to the site visit, the fitting of the doors and the after sales service we were bowled over by the standards of service they delivered. This review isn't just about customer service, its also about the excellent products they offer. When one of the doors didn't quite fit (a millimeter out), the manager from the factory came immediately to our house and helped the installation team to make the fine adjustment required. The installation team were friendly and efficient and were fastidious about keeping our house clean even whilst removing the old doors and fitting the new ones. This is a company that should be held up as an exemplar to others. and we have no hesitation in recommending them.

L&L have completed a number of jobs for us: fitted windows, changed glass, replaced fascia and guttering and, most recently, the largest project which was the building and glazing of a living room. They have the most polite and professional tradesmen who work to an extremely high standard at all times. I have never experienced tradesmen who not only do an excellent job but who maintain a tidy environment throughout. I would whole heartedly recommend L&L Installations as trustworthy, professional and skilled.

We have just had four new windows fitted ( one was a bay window) also a new front door with separate glass side panel, this is the second time we have used L&L Installations I would highly recommend them and would definitely use them again

Very professional, did everything as promised, great communications, and no hesitation to recommend them. Anyone is welcome to call us, or come round and have a look at our great new garden room. Maralyn and Irvine, Tirley, Glos. June 2017

We recently had L&L replace 22 windows. Following an excellent experience with another property a few years ago we had no hesitation in going back to this company. From the initial visit through all the stages of the work we felt we had 5* treatment. The work itself was done to the highest standard and we could not believe afterwards that there was no damage to existing decoration. All the staff were very professional and friendly and a joy to have around the house. On one day we had 5 staff who replaced 8 windows and by the evening the house was left exactly as they found it in the morning as indeed it was on every day. The standard of work backed up by a yearly service for 10 years make L&L the number one choice

Showroom staff excellent. Job was done efficiently and promptly. Would definitely recommend.