Lacey Plumbing & Heating Ltd

Had our boiler serviced for the 4th time today and once again it was faultless. We called the office on Friday and the engineer arrived today. We had a list of things we needed help with and they were all completed professionally and politely. I would not use another company as the honesty and integrity that is shown from all employees is worth more than its weight in gold.

I have used Lacey for the past two years to carry out the annual service on my boiler. During this time they have also fitted new radiators and replaced a kitchen sink tap. The latest job has involved replacing the boiler with a new Worcester Bosch combi boiler. The work was carried out in a very professional but friendly manner by Mike Lacey on the site visit, Rebecca and Romain in the office keeping me informed and not least by Baz the engineer who fitted the boiler.

I can’t praise this company highly enough and was so pleased to find them through the Which? Trusted Traders scheme. 1. Ours was a difficult job. We had a 50-year old outside boiler housed in a brick structure, our radiators were all ancient and we wanted them replacing, and the floors in our house were Kardean-covered, making it difficult to access the pipework. When Mike came to do the assessment I was very impressed by his ‘can do’ attitude. Whereas other companies had been hesitant about the difficulties faced, he pointed out the ways that these problems could be overcome and immediately inspired our confidence. 2. The office staff were extremely helpful. Romaine dealt efficiently with all our calls and queries, responding quickly, and managing to arrange for the job to be done before we went on holiday. 3. The engineers Jamie and Danny did a superb job. They always arrived early and stayed focussed on the job throughout the day. They were friendly, professional, and managed to keep the disruption to a minimum. Everything was kept clean and tidy, and they explained the various processes that they had to complete so that we were kept in the picture. 4. We now have an efficiently functioning central heating system with thermostatically controlled radiators and a Worcester combi boiler conveniently housed in our garage. All the materials from the old boiler have been disposed of and the brickwork repaired. I would definitely recommend this company to anybody.

Would highly recommend Lacey Plumbing & heating, I was very impressed with the initial advise I was given to fit an unvented hot water cylinder which is superb. The company treat your home with respect and are very courteous. Any queries I had were dealt with quickly by the office staff. The installation was completed to a very high standard and I’m delighted with the service I got. Thanks to everyone at Lacey’s will be using again.