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Lock Assist Limited

4.9

181 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service

  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance

  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
181 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Outstanding service.
Customer Service
Quality
Value
It’s rare these days to find a company which offers such great service and quality work. Paul was efficient on the telephone and when he visited my property the next day. He is a master craftsman with a charming manner and a true professional. He recognised the problem immediately and fixed it quickly and perfectly re-aligning 2 locks and then fixing another lock which was not what I initially called him out for with no extra charge. I can recommend this company unreservedly. Congratulations.
Customer in West Sussex Posted on 17/07/2025 , work completed 17/07/2025
Recommended
The trader replied (on 17/07/2025)
Thank you so much for your amazing review! It’s always very much appreciated and not everyone gets around to writing and posting one. Your recommendation means a lot. King Regards.
Fast helpful service
Customer Service
Quality
Value
I had a service that required an honest and helpful locksmith. Paul and Paul came and were super helpful. Sorted the issue without fuss or delay. Incredibly grateful to them both. Thanks
Customer in West Sussex Posted on 17/07/2025 , work completed 16/07/2025
Recommended
The trader replied (on 17/07/2025)
Thank you for your great review and taking the time to share with others. Kind Regards.
Lost my key
Customer Service
Quality
Value
Paul at Lock Assist was simply excellent, quick to answer the phone and quick to get me into my house! I had left my bag on the train with my house keys in and my dog was home alone and I was on my way back from London. Paul even picked me up from the train station, saving me a taxi ride. Paul picked the lock and we got in within 20 minutes, no damage. Can't recommend them enough.
Customer in West Sussex Posted on 21/05/2025 , work completed 21/05/2025
Recommended
The trader replied (on 17/07/2025)
Always happy to help quite literally going the extra mile offering the VIP taxi service! Another lock picked - not drilled. Thank you. Kind Regards.
Couldn’t have been more helpful
Customer Service
Quality
Value
I contacted Lock Assist as we couldn’t use our front door. I messaged early in the morning on social media and had an appointment confirmed the next day. I had to contact to change due to family emergency and Paul was so kind and understanding, flexible and simply changed it despite short notice. The job was more complex than initially thought, but honoured the quote. Highly recommend. Good old fashioned local, personalised service.
Customer in West Sussex Posted on 18/04/2025 , work completed 17/04/2025
Recommended
The trader replied (on 28/04/2025)
Thank you so much for your wonderful review and for taking the time to write and post it. Many thanks. Regards, Paul.
Quick turnaround and added service!
Customer Service
Quality
Value
Thanks to Lock Assist for getting to us within 30 minutes of me calling, to deal with a key snapped in the lock. Additionally offered advice on the setup of our door lock and made a change to the opening process. Great result,
Customer in West Sussex Posted on 28/03/2025 , work completed 27/03/2025
Recommended
The trader replied (on 01/04/2025)
Thank you for writing and posting your review. There are many people who are not making the most out the security they have and we always advise the best way to be as secure a possible by locking everything at 100%. Regards, Paul.
Repair to door lock and replace door handles
Customer Service
Quality
Value
The locking mechanism of our double-glazed front-door had failed. This was replaced using parts ‘on the van’. As we were impressed by the service, we took the opportunity to have the handles and plates replaced on another door. Perfect work, nice people.
Customer in West Sussex Posted on 26/03/2025 , work completed 25/03/2025
Recommended
The trader replied (on 01/04/2025)
Thank you for your great review - much appreciated! We do try to complete the job in one visit if possible so cuts down on cost and waiting time. Regards, Paul.
Quick, friendly and efficient!
Customer Service
Quality
Value
The guys were great! They came out within half an hour and sorted the problem in minutes! They were so friendly and professional and I felt like I was in trustworthy hands! Would definitely recommend them to anyone and I’ve got their number saved now!
Customer in East Sussex Posted on 25/03/2025 , work completed 25/03/2025
Recommended
The trader replied (on 26/03/2025)
Thank you your wonderful review and so pleased you’re happy with what we’ve done. Such a brilliant review - thank you. Regards, Paul.
Great efficient service
Customer Service
Quality
Value
They were able to help very quickly . The diagnosis and repair was completed within a week. Great communication and service all round.
Customer in West Sussex Posted on 17/03/2025 , work completed 17/03/2025
Recommended
The trader replied (on 26/03/2025)
Thank you for taking the time to write and share your great review. They all mean a lot. Regards, Paul.
Front Door chaos
Customer Service
Quality
Value
Our front door mortice lock jammed, called Lock Assist, they arrived in 45 mins, started immediately and managed to open the door and access the lock. They got it working within minutes and refitted the lock. Excellent service, then we asked them to look at the patio door lock and they happily moved on to dismantle and totally repair the rusted door lock mechanism. Brilliant workmanship.
Customer in West Sussex Posted on 27/02/2025 , work completed 24/02/2025
Recommended
The trader replied (on 01/03/2025)
You must have the tightest fitting door in the world but still opens and closes! However, we managed to manipulate the lock to get the door open and check that the lock was ok and made some small adjustments. Thank you for your great review. Regards,
Friendly, fast and amazing!
Customer Service
Quality
Value
I sent an online enquiry early hours in the morning, they rang me as soon as they opened and my lock was changed and door adjusted all before midday! I really appreciate you both for coming out and getting this sorted for me AND cutting me another key. Thank you so much!
Customer in West Sussex Posted on 27/02/2025 , work completed 26/02/2025
Recommended
The trader replied (on 01/03/2025)
We are always happy to help and do as much as we can always ensure that is the case. We’re so pleased that you’re pleased and the extra key was also free of charge. Take care and thank you again. With another day, comes another sunrise with fresh opportunities.
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.