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Endorsed by Which?
Lock Assist Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.
Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.
But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.
What we do
Locksmiths
- Emergency locksmith service
Double glazing
- Double glazing repairs
- Double glazing suppliers
Conservatories
- Conservatory repairs
- Conservatory maintenance
Security equipment suppliers and manufacturers
Carpenters
Doors
More Services
- safe opening
- supply
- installation
- master systems
- key cutting
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
173 reviews
Recommended
Recommended
by 100% of customers
Sort by
Front Door chaos
Customer Service
Quality
Value
Our front door mortice lock jammed, called Lock Assist, they arrived in 45 mins, started immediately and managed to open the door and access the lock. They got it working within minutes and refitted the lock. Excellent service, then we asked them to look at the patio door lock and they happily moved on to dismantle and totally repair the rusted door lock mechanism. Brilliant workmanship.
Customer in West Sussex
, work completed
Recommended
Friendly, fast and amazing!
Customer Service
Quality
Value
I sent an online enquiry early hours in the morning, they rang me as soon as they opened and my lock was changed and door adjusted all before midday! I really appreciate you both for coming out and getting this sorted for me AND cutting me another key. Thank you so much!
Customer in West Sussex
, work completed
Recommended
We were locked out, with keys left in the lock inside our house.
Customer Service
Quality
Value
Today we closed our front door, leaving the keys in the lock on the inside of the door. Our daughter called Lock Assist, within 30 minutes Paul arrived and promptly managed to get us into our home. He advised to think about changing the lock mechanism to prevent this happening again. We asked him to go ahead with the suggested new system, whilst fitting this he noticed a problem with triple the lock alignment brackets, he rectified the problem at no extra charge. I would highly recommend Lock Assist, excellent service at a very competitive price.
Customer in West Sussex
, work completed
Recommended
Great and fast service
Customer Service
Quality
Value
Me and my daughter(rush hour school run) were locked out leaving the door keys in the keyhole on the inner side. I called Lock Assist and the gentleman arrived in 10mins and opened the door using his 007 contraption. We were very relieved and would highly recommend Lock Assist.
Customer in West Sussex
, work completed
Recommended
Fixed my front door handle free of charge
Customer Service
Quality
Value
I called last thing on a Thursday evening - didn't need urgent help, just our front door handle was behaving strangely - but still working and locking OK. They asked me to email over my details and pictures of the door handle, which I did. They called me Friday morning and arranged to attend at a time convenient to me. Turned up, unscrewed the door handle, gave the springs in it a quick cleaning spray, put it back on, and everything is back to normal. They were only here a couple of minutes, so didn't charge me. Hence leaving them a lovely review. They were helpful on the phone, got back to me quickly, and both the guys who arrived were friendly. They even showed me exactly what to do if it happens again. I'll definitely be keeping their number in my phone and using them when we have a genuine lock problem.
Customer in West Sussex
, work completed
Recommended
Second time of using
Customer Service
Quality
Value
I have used Lock Assist previously to realign my patio doors which were not closing properly. Paul did a fantastic job on those so I called them back - this time to look at some windows which either wouldn't shut easily or the handles had become very stiff. This time both Paul and Carl turned up and between them did another great job. No hesitation in recommending this company.
Customer in West Sussex
, work completed
Recommended
Urgent assistance needed
Customer Service
Quality
Value
I needed locks to be changed in an unexpected and stressful situation. I was recommended Lock Assist for which I am so grateful. Paul was helpful and prompt to respond and I cannot fault his work and professionalism. I can certainly recommend Lock Assist.
Customer in West Sussex
, work completed
Recommended
A dedicated and professional service
Customer Service
Quality
Value
Just a few hours after contacting Lock Assist Carl arrived to fit a new lock to our patio doors. Unfortunately, this proved to be a complex issue which could not be immediately resolved. Undeterred, Carl returned the next day to fit further new parts but was still not satisfied with the result. Further visits, this time accompanied by Paul, were made until things were working properly. In the meantime the guys undertook the replacement of handles on our front door, which again proved challenging, but in the end was resolved perfectly. Their commitment to achieving a solution they were satisfied with, let alone the customer, was remarkable. Despite the difficulties, and the need for return visits, they remained friendly and approachable. Nothing was too much trouble. This level of service is, unfortunately, rare these days and Lock Assist is to be highly commended. I will use them again without hesitation.
Customer in West Sussex
, work completed
Recommended
Fabulous service
Customer Service
Quality
Value
I called Lock Assist Ltd at 16.45 on a weekday afternoon as I was suddenly unable to lock my front door. The phone was answered by Karl who immediately reassured me that they’d be able to help. I emailed some photos across of my door and by 17.00 Karl had arrived at my home. He was quickly able to identify and rectify the problem. I cannot recommend Lock Assist more highly. Friendly, knowledgable and professional and deserve this recognition of their excellent service. Thank you Karl.
Customer in
, work completed
Recommended
Friendly Efficient Service
Customer Service
Quality
Value
Appointment easily sorted by email. Good at letting me know when they were coming. Very friendly and competent service. Fitted new lock in no time and sorted out a wall safe. I can highly recommend this company.
Customer in West Sussex
, work completed
Recommended