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Endorsed by Which? Trusted Traders

Lock Assist Limited

Profile thumb img 2453
4.9

109 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service
  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
109 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Very Accommodating
Customer Service
Quality
Value
I locked myself out early on a Saturday morning, called Lock Assist and they were here within 30 minutes - no damage, no need for new keys or locks I would highly recommend them and wouldn't hesitate to use them again (though hopefully won't have to) I would have given 5 stars for everything but it was quite expensive and I was completely stuck so had little choice - but what price do you put on someone coming to your rescue so quickly when you've done something so dumb!
Customer in West Sussex Posted on 10/10/2021 , work completed 02/10/2021
The trader replied (on 13/10/2021)
Thank you for you taking the time to write your review. We strive to gain access non destructively by picking open and with bespoke tools and feel we are competitively priced and considerably less than those that advertise £49 and the customer ends up getting their lock destroyed (and sometimes the door) and get a bill for £800 which often includes unnecessary work and highly inflated lock prices. Regards, Paul.
Great work, really nice people
Customer Service
Quality
Value
We had a metal double door that was unusable. Paul and his team at Lockassist went the extra mile to repair the door to fully functional. We have worked with Lockassist for many years and have always found them to be very professional and helpful. Would recommend them to anyone.
Customer in Devon Posted on 14/09/2021 , work completed 27/08/2021
The trader replied (on 13/10/2021)
Thank you very much for your kind review. We thought the job was going to be a challenge when we arrived and it was! However, we were very pleased to have been able to make such a difference - a real before and after scenario! Regards, Paul.
Very Prompt
Customer Service
Quality
Value
We had to change our locks yesterday as keys were stolen and someone from Lock Assist came within 10 minutes of my phone call. The locks were changed for us within a few minutes and the locksmith was very pleasant and polite. We were advised of the costs from the beginning and found it very reasonable. Would definitely use Lock Assist again.
Customer in West Sussex Posted on 01/09/2021 , work completed 31/08/2021
The trader replied (on 05/09/2021)
It is never good finding that your keys have been stolen so it's very important than we call to you straight away to change the locks to give you peace of mind and hopefully feel a little less stressed. Regards, Paul.
Great and trusted service
Customer Service
Quality
Value
Great prompt service and lovely to deal with. Swift response and reliability, I highly recommend them.
Customer in East Sussex Posted on 25/08/2021 , work completed 19/08/2021
The trader replied (on 05/09/2021)
If people need an urgent response and attendance, we will be there! Thank you for your kind review. Regards, Paul.
Great work and service.
Customer Service
Quality
Value
Swift service, excellent work, and took the time to understand and source the product I wanted. Kind and polite throughout.
Customer in West Sussex Posted on 25/08/2021 , work completed 18/08/2021
The trader replied (on 05/09/2021)
Reviews are very important to any business and we appreciate your time writing and posting it. Regards, Paul.
Very knowledgeable company
Customer Service
Quality
Value
I’m very happy with this company their service and expertise was first class. More than happy to recommend them on and I will be using them again in the future
Customer in West Sussex Posted on 19/08/2021 , work completed 19/08/2021
The trader replied (on 05/09/2021)
We are very grateful for taking the time to write and post your review. It is very much appreciated. Regards, Paul.
Proper British Standards (and I'm not just talking about the locks they installed!)
Customer Service
Quality
Value
Having moved to different properties across different countries, I've dealt with many locksmiths, but dealing with Paul and his team made me realise that they're not all created equal. Professional, polite, and proper results were the key things I was looking for and thankfully, Lock Assist delivered on these. During the property visit, even before discussing the type of locks to use, Paul drilled down on what each room will be used for, and discussed options based on that. You won't have to worry about procuring the locks yourself because they arrange that for you to ensure QA of the items. Beyond the functionality, these guys also genuinely care about how the locks fit the property. They can save you from yourself by suggesting what is "in keeping with" a modern or traditional house, and have the patience to explain what brushed/matte/satin and nickel/silver/chrome, if you care about that. I am super appreciative that they managed to install the locks we needed prior to us moving into our house, which ensured we could sleep soundly on moving day. We were so satisfied with the service that prior to completing the first batch of locks, we booked them in for a follow-up service for what would have been 'optional' to us at the start, such as the keyless combi lock for the garden. Be warned, you will be advised accordingly when you deal with Paul :D But if you want things done right and 'up there' in terms of standards, they're great.
Customer in West Sussex Posted on 03/08/2021 , work completed 03/08/2021
The trader replied (on 05/09/2021)
Thank you so much for your kind and comprehensive review of our service. It really does help us help other potential customers make an informed choice. Regards, Paul.
Great guy
I called Lock Assist in a panic about my car roof box lock. The guy was brilliant. He gave me great advice which I followed and managed to fix the problem myself. This of course saved me money and a whole lot of hassle. He really didn’t need to be so helpful as he didn’t earn anything from me. I would certainly use them for any future problems and happily pay.
Joanne in East Sussex Posted on 28/07/2021 (Reviewer did not use service)
The trader replied (on 30/07/2021)
Hi Joanne, thank you very much for your kind review - not everyone is out to make a quick buck, a few of us believe in offering a great service but no invoice! Always very happy to offer free advice and glad we were able to help you in your hour of need! Regards, Paul.
Lock Assist
Unfortunately our door lock failed on a Sunday and out of 15 phone calls made to locksmiths reportedly all offering a 24-hour callout, this company was the only one that offered a solution. With an arrangement to attend site on Monday morning. They were prompt, informative and importantly they even mention that the callout charge will be less as it was a weekday not weekend and when the bill arrived we were very surprised that even after two visits the bill was less than £220. Great service, will highly recommend this firm, both Paul and the fitter - honest, courteous and knowledgeable.
Kevin in East Sussex Posted on 17/07/2021 (Reviewer did not use service)
The trader replied (on 22/07/2021)
Hi Kevin, thank you for taking the time to write and post your review. They really do help others make an informed choice. Regards, Paul.
Quick Response
Customer Service
Quality
Value
Paul was fast to attend and completed the job efficiently with no mess to clear away, fantastic response and professional attitude made a difficult issue seamless.
Customer in West Sussex Posted on 24/06/2021 , work completed 24/06/2021
The trader replied (on 22/07/2021)
Thank you for taking the time to write and post your review. They do mean a lot and help others make an informed choice. Regards, Paul.