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Lock Assist Limited

5.0

189 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we're the ones to call.
Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.
Many safes stocked
But you needn't despair. We sort out these sorts of problems daily & with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service

  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance

  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
189 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Excellent service.
Customer Service
Quality
Value
Prompt service. Efficient and friendly service. Thank you.
H C, West Sussex Posted on 10/12/2016 , work completed 10/12/2016
Recommended
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.
mrs lucie walton
Customer Service
Quality
Value
We have always been very happy with the prompt and reliable service we receive.
lucie walton Posted on 05/12/2016 , work completed 05/12/2016
Recommended
The trader replied (on 20/01/2017)
Hi Lucie, many thanks for your review and happy to help. Paul.
Prompt and excellent service
Customer Service
Quality
Value
When I booked the locksmith I was told the price, the approximate time I had to wait & the cost. This information was accurate.
Jacqueline, West Sussex Posted on 24/11/2016 , work completed 24/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Jacqueline, many thanks for your review and happy to help. Paul.
Brilliant service
Customer Service
Quality
Value
Called Lock Assist and they arrived within a few hours to sort out our main office door.
Alison, West Sussex Posted on 23/11/2016 , work completed 23/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Alison, many thanks for your review and happy to help. Paul.
Locksmith
Customer Service
Quality
Value
An excellent company, very knowledgeable locksmiths who provide a prompt and professional service. They are a pleasure to deal with and I would highly recommend their services. Very approachable and give good value.
Abby Day Express Property Services Posted on 22/11/2016 , work completed 22/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Abby, many thanks for your review and happy to help. Paul.
Very professional
Customer Service
Quality
Value
Speedy response and even managed to swap out the levers from our old lock so all our keys still work!
Which? Trusted Traders Consumer Posted on 16/11/2016 , work completed 16/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.
Excellent Service
Customer Service
Quality
Value
Arrived on time as stated. Very professional, giving good advice, completed the job smoothly and very efficiently. Very clean workmanship and cleaned up when job finished. Price as quoted for the job. Would highly recommend and will use again.
Gordon Sussex Posted on 12/11/2016 , work completed 12/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Gordon, many thanks for your review and happy to help. Paul.
Great immediate service.
Customer Service
Quality
Value
I had a problem with locks on my double glazing. Lock Assist were professional, helpful, friendly and they solved the problem first time. Also great value compared to a double glazing company.
Dale, West Sussex Posted on 10/11/2016 , work completed 10/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Dale, many thanks for your review and happy to help. Paul.
Prompt & professional.
Customer Service
Quality
Value
Excellent, all round.
Glen, West Sussex Posted on 05/11/2016 , work completed 05/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Glen, many thanks for your review and happy to help. Paul.
Prompt and professional.
Customer Service
Quality
Value
Called Sat AM as patio door lock broken. Came at agreed time & fixed.
Colin, West Sussex Posted on 05/11/2016 , work completed 05/11/2016
Recommended
The trader replied (on 20/01/2017)
Hi Colin, many thanks for your review and happy to help. Paul.
Prompt & professional
Customer Service
Quality
Value
Great service, called 7.30 am, arrived 11am fixed 11.20 am. No call out charge.
Justine, West Sussex Posted on 26/09/2016 , work completed 26/09/2016
Recommended
The trader replied (on 20/01/2017)
Hi Justine, many thanks for your review and happy to help. Paul.
Would highly recommend!
Customer Service
Quality
Value
My company uses Lock Assist Ltd on a daily basis. They do many jobs for me such as fixing locks and fire doors. I am always happy with the work and never have any complaints at all. The work is always completed on time and budget and I would highly recommend the company. The customer service is always excellent and I am always happy with the price. Great work!
Estate & Property Management, West Sussex Posted on 08/09/2016 , work completed 08/09/2016
Recommended
The trader replied (on 20/01/2017)
Hi EPM, many thanks for your review and always happy to help. Paul.
Locksmiths
Customer Service
Quality
Value
They have changed many locks and keys for us in the past including emergency call outs.
Which? Trusted Traders Consumer Posted on 01/08/2016 , work completed 01/08/2016
Recommended
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.
Best Locksmith's in Mid Sussex
Customer Service
Quality
Value
Locks needed to be changed as tenant had locked themselves out. Contractor arrived very quickly and changed the locks quickly and efficiently.
Which? Trusted Traders Consumer Posted on 01/08/2016 , work completed 01/08/2016
Recommended
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.
Best locksmith I have used in 50 years!
Customer Service
Quality
Value
This company was able to open a door which my tenant had jammed locked. They also obtained a special safe key that others had failed to find and have now cut several spare keys. Paul who carried out the work was delightful, honest and very prompt with his work. I would recommend this company to others as I had no complaints at all and was very happy with the work. Paul is the best locksmith I have ever used in 50 years!
Joffy, Rh175ae Posted on 06/07/2016 , work completed 06/07/2016
Recommended
The trader replied (on 20/01/2017)
Hi Joffy, many thanks for your review and happy to help. Paul.
OUTSTANDING
Customer Service
Quality
Value
Tenant had jammed a door locked. Lock Assist opened the door. They also obtained a special safe Key that others had failed to find. Have also cut several spare keyss
Which? Trusted Traders Consumer Posted on 06/07/2016 , work completed 06/07/2016
Recommended
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.
Great work!
Customer Service
Quality
Value
Lock Assist Ltd replaced the lock to our front door as the door was jammed. Paul did a brilliant job and I had no complaints at all. He was courteous and polite and I would highly recommend him to anyone. I was recommended Lock Assist Ltd through someone and they certainly lived up to their expectations. The customer service I received was brilliant and the quality of work was also great!
Management Inspiration Limited, West Suffolk Posted on 12/06/2016 , work completed 12/06/2016
Recommended
The trader replied (on 20/01/2017)
Hi Robert, many thanks for your review and happy to help. Paul.
Top quality
Customer Service
Quality
Value
Fitted an entire external master key system then further internal locks as and when.
Which? Trusted Traders Consumer Posted on 01/05/2015 , work completed 01/05/2015
Recommended
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.
Would highly recommend!
Customer Service
Quality
Value
I had external locks changed by Lock Assist Ltd; this meant that they were much more secure. I was very happy with the work which Paul did and had no complaints at all. The work was completed on time and to budget and I thought the quality of work and customer service was excellent. I would highly recommend this company to anyone!
Dave, West Sussex Posted on 10/04/2015 , work completed 10/04/2015
Recommended
The trader replied (on 20/01/2017)
Hi Dave, many thanks for your review and happy to help. Paul.
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.