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Endorsed by Which?
Lock Assist Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we're the ones to call.
Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.
Many safes stocked
But you needn't despair. We sort out these sorts of problems daily & with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.
What we do
Locksmiths
- Emergency locksmith service
Double glazing
- Double glazing repairs
- Double glazing suppliers
Conservatories
- Conservatory repairs
- Conservatory maintenance
Security equipment suppliers and manufacturers
Carpenters
Doors
More Services
- safe opening
- supply
- installation
- master systems
- key cutting
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
192 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent service
Customer Service
Quality
Value
Paul came out to us in Chichester from his base in Hayward’s Heath. Arrived on schedule and did a first rate job changing all the locks on a house we had just moved into. Polite, timely and good value for money. Highly recommend.
maggiebris
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Lock Assist serviced the door latch on a multi-point locking upvc door and replaced the springs for me. It now operates better than ever before.
Malcolm
, work completed
Recommended
Great all-round service
Customer Service
Quality
Value
I've been to Lock Assist before to buy parts and have always found them helpful and a pleasure to deal with. On this occasion I had to call them out as our front door lock had jammed, and they responded very quickly and efficiently, getting us secure until a part could be ordered, and managing my expectations in terms of the likely cost. They then returned to fit the part and repair the door - all done quickly and efficiently. A pleasure to deal with a company that values customer service and I have no hesitation in recommending them
Alan Girling
, work completed
Recommended
Safe Purchase
Customer Service
Quality
Value
I bought a safe from Lock Assist. They had been recommended by a friend and he gave them a glowing reference and I'm not surprised- helpful and knowledgeable. Great customer service- when these days that's really unusual- and when I needed some additional information later they called me straight back. Just brilliant! Cannot recommend them highly enough.
finknottle
, work completed
Recommended
Efficient and effective
Customer Service
Quality
Value
Very pleasant man-cost more than expected, but carried out efficiently slight delay in arriving but it was not an emergency call-out so not critical. Would recommend based on performance on this job.
David, West Sussex
, work completed
Recommended
Great job
Customer Service
Quality
Value
Would recommend fair pricing, very friendly and knows his stuff.
Jo, West Sussex
, work completed
Recommended
Prompt, reliable and fairly priced
Customer Service
Quality
Value
I recently employed Lock Assist to fix an exterior door that had come out of alignment and replace broken locks on several older windows. They were prompt in coming back to me with a fairly-priced quote, turned up when they said they would, did an excellent job on both the door + the windows and stuck to the quote they'd provided. Very impressed. If I need similar work to be carried out future, they'll be first on my list to call.
Andrew Crook
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Good job, very friendly & professional.
Monem, West Sussex
, work completed
Recommended
New house, new locks
Customer Service
Quality
Value
Steve arrived early after a call from the office. He was quick and helpful in making sure I chose the right product.
Christopher, West Sussex
, work completed
Recommended
Friendly and professional
Customer Service
Quality
Value
Quick response with a friendly, effective service at a reasonable price. Have kept their business card safely for possible future use and recommendation!
Roger, West Sussex
, work completed
Recommended
Great
Customer Service
Quality
Value
They were great, turned up on time, unlocked the door & no mess at all. Very nice men.
J, West Sussex
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
Paul came out the day we called and swiftly transformed two very troublesome double glazing locks which we'd been unable to use. Very pleasant to deal with and at a fixed fee. Couldn't wish for a better service.
K Jarrett
, work completed
Recommended
Problem solved
Customer Service
Quality
Value
Our problem was dealt with speedily, politely, efficiently and quickly resolved. Top people to deal with.
Harry, West Sussex
, work completed
Recommended
Excellent support
Customer Service
Quality
Value
Paul was excellent. He dealt with a tricky situation quickly and professionally. I'd definitely use him again.
Jeff T
, work completed
Recommended
Replacement front door night latch for a block of flats
Customer Service
Quality
Value
We got a prompt visit with a satisfactory follow up estimate. The lock was replaced on the date we had chosen and keys were delivered with time to spare. Totally satisfactory.
Michael Cox
, work completed
Recommended
My review
Customer Service
Quality
Value
Quick response to phone call.
Jacqueline, West Sussex
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Came within the hour after being locked out of my home. Efficient & friendly and assuring for single women at home.
Which? Trusted Traders Consumer
, work completed
Recommended
Prompt & efficient
Customer Service
Quality
Value
He came promptly & met me at my flat as arranged. Quickly gained access. Polite & friendly. Excellent.
Kay, East Sussex
, work completed
Recommended
Very Good and professional
Customer Service
Quality
Value
My key broke in lock and the door was badly fitting. Came quickly and sorted all out. Made lock more useable for a disabled person.
Barbara, West Sussex
, work completed
Recommended
Really Good
Customer Service
Quality
Value
A really good job in record time.
Which? Trusted Traders Consumer
, work completed
Recommended
My review
Customer Service
Quality
Value
Brilliant job.
Hilda, West Sussex
, work completed
Recommended
Excellent prompt service.
Customer Service
Quality
Value
Wouldn't hesitate to use again
mlstywalk
, work completed
Recommended
Absolutely fantastic!
Customer Service
Quality
Value
Just superb. Friendly, totally efficient and professional. I'd recommend them all day long.
James Field
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
I was unable to open the back door of the lounge which I had locked. I sent for 'Lock Assist' and they came punctually. The gentleman worked for some time on the door to ensure that it closed easily. I should have no doubt about using them again or recommending them.
Ruth, West Sussex
, work completed
Recommended
Our review
Customer Service
Quality
Value
Excellent fast service with great customer care
AB00018
, work completed
Recommended