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Long Eaton Appliance Company Ltd T/A Long Eaton Kitchen Company

4.9

32 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 08:30–16:30
  • Sunday - Closed

About

We have been in business for 25 years specialising in supplying, designing and fitting kitchens and appliances throughout the east mids . We have a huge showroom with a wide selection of Range cookers , built in and freestanding appliances. We also have a wonderful selection of both contempory and traditional kitchens on display in our kitchen showroom and our fully trained staff on hand to answer any questions you may have. Should you require a home visit from our kitchen designer this is available free of charge. From full kitchen design and fit through to replacement and fitting of your appliances you will find us to be knowledgable , helpfull and extremely competitive on price !!
We are also the east midlands number 1 supplier of quality appliance brands , these include , MIELE , NEFF , BOSCH , SIEMENS ,RANGEMASTER , QUOOKER , STOVES ,

What we do

  • Kitchen fitters

    • Granite Worktops
    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen showroom
    • Kitchen tiling
    • Kitchen worktops
  • More Services

    • we can supply and fit all kitchen appliances

Customer reviews

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4.9
32 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent service and workmanship
Customer Service
Quality
Value
Jim and the project team were excellent and so easy to work with. From initial concept and site visit, Jim was able to visualise our thoughts and their team of kitchen fitters and trades were able to realise our ideas expertly. Everyone who came to our house was professional, courteous and extremely tidy. Their workmanship and attention to detail was outstanding and would highly recommend LE Appliances to anyone considering buying just an appliance or like us a kitchen building project where everything is taken care of and managed.
Customer in Derbyshire Posted on 03/09/2024 , work completed 28/06/2024
The trader replied (on 05/09/2024)
Thank you so much for your fantastic review! We’re thrilled to hear that Jim and the project team were able to bring your vision to life and make the process smooth from start to finish. It’s wonderful to know that our kitchen fitters and tradespeople exceeded your expectations with their professionalism, courtesy, and attention to detail. We’re delighted that you found the entire experience seamless and that we could take care of everything for your kitchen project. Your recommendation means a lot to us, and we’re grateful for your trust.
Excellent service from start to finish
Customer Service
Quality
Value
We received excellent advice from Jim, the kitchen designer, whose product knowledge was very extensive. He managed to accommodate all of our suggestions and requirements for both the units and the appliances into the finished design that we wanted. Craig the kitchen installer always arrived promptly as advised and carried the strip-out and installation in a professional and neat and tidy manner, including disposing of the old kitchen units and appliances. He is a perfectionist and his attention to detail and skill set quickly turned a bare room into a stunning kitchen. Nothing was too much trouble for him and he co-ordinated the plasterer and Mark the electrician who easily facilitated a new ring main to accommodate all the new appliances without any disruption. Throughout the kitchen installation we felt confident that we were in safe knowledgeable hands, with each step being explained, with what was going to happen next, etc. All the team cleaned up as they worked and kept any disturbance to an absolute minimum. The whole process from design to installation was professionally carried out, we could tell from early on that we were in safe hands and this gave us peace of mind. To conclude, the whole project was completed on time and within the agreed budget. Since completion, we have been contacted several times to see if we are still “happy” with the kitchen and if we are managing to use all the new appliances, etc. We would like to thank the team at LEK
Customer in Derbyshire Posted on 02/09/2024 , work completed 19/06/2024
The trader replied (on 05/09/2024)
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Jim, Craig, and the entire team were able to deliver exactly what you envisioned for your new kitchen. It's great to know that Jim’s design expertise helped bring all of your ideas together, and that Craig’s precision and dedication to his craft made the installation process smooth and stress-free. We’re especially happy that the coordination between the tradesmen kept everything running seamlessly without disruption, and that you felt in safe hands throughout the project. It’s wonderful to hear that you're still enjoying the kitchen and that our follow-up has been helpful. Your feedback means a lot to us, and we’re delighted that we could provide a kitchen you love within your budget and timeline. Thank you again for choosing LEK!
Alterations to form a new kitchen /eating /lounge area.
Customer Service
Quality
Value
We had Ian from LEA come out to our home to give us an estimate on our kitchen renovation. Ian was very professional with his advice and even recommended his builders to give us an estimate on the building work we required. From start to finish LEA and their team worked together from Wayne PM and builder / plasterer/Mark the electrician and the kitchen fitter . Everything went smoothly and to plan . They were all very professional and skilled workman. The quality of the product is 100% We are very happy with our new kitchen extension. We recently returned to buy a new American fridge freezer for our utility room and Dave in store looked after us. I would highly recommend this company.
Customer in Derbyshire Posted on 08/08/2024 , work completed 30/06/2023
The trader replied (on 29/08/2024)
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Ian and the entire team. It's great to know that everything went smoothly and that you're happy with the quality of your new kitchen extension. We appreciate your continued trust in us for your utility room as well. Your recommendation means a lot to us!
New kitchen
Customer Service
Quality
Value
Could recommend this company, very efficient,work done to a very high standard, trades men very efficient and helpful
Customer in Derbyshire Posted on 16/05/2024 , work completed 14/02/2024
The trader replied (on 29/08/2024)
Thank you for your review! We're glad to hear that you were pleased with our efficiency and the high standard of our work. It’s great to know our team was helpful throughout the process. We appreciate your feedback!
I love it!
Customer Service
Quality
Value
We were having some alterations to the flat roof on the kitchen extension and replacing the lighting and ceiling in the kitchen when we decided to have the fixtures and fittings replaced as well. Long Eaton Kitchen Company was the first of a number of traders we had decided to visit. Having visited the showroom and discussed our thoughts and preferences with the staff we asked them to give us a quote. We were so impressed we didn’t visit any other kitchen firm. Everything we had talked about was noted so the design produced ticked all of our boxes and more. We needed electrical work, walls and ceiling made good, as well as plumbing, new floor etc. The final quote included all the additional services. The craftsmen were all top of their trade. The removal of the old kitchen and fitting of the new took just over 2 weeks. It took another couple of weeks for final fixes to be completed but we had a functional kitchen in that time. We are extremely pleased with the quality and finish of units, work surface, electrical goods, lighting, flooring etc. There isn’t a thing I would change. I love it! Pam Hallam
Customer in Derbyshire Posted on 12/01/2024 , work completed 20/11/2023
The trader replied (on 29/08/2024)
Thank you so much, Pam! We're delighted to hear how happy you are with your new kitchen. It was our pleasure to bring your vision to life, and we're thrilled that the design and craftsmanship met all your expectations. Knowing that you love the final result and wouldn't change a thing is the highest compliment we could receive. Thank you for choosing us and for sharing your wonderful experience!
New kitchen supplied and fitted by Long Eaton Appliance Company
Customer Service
Quality
Value
We had postponed having a new kitchen, as we dreaded having to experience poor quality units at high prices and shoddy workmanship. Thank goodness we found Mr. Ian Sowter at Long Eaton Appliances! From start to finish, Ian gave good, sound advice, no hard pushing just to make a sale! A caring, patient man who went above and beyond to make sure we were 100% satisfied and happy, every step of the way! Our many, many thanks to Ian; a brilliant man and certainly a great Ambassador for Long Eaton Appliances. Ian then went on to find us two first class men who take great pride in their work: our brilliant Kitchen Fitter, Craig who had an eagle eye for every detail and perfection and our equally brilliant Electrician, Mark. Both Craig and Mark clearly take pride in their work and as a retired Rolls-Royce man, I recognise exceptional talent and excellent workmanship. Craig and Mark paid great attention to detail and take pride in their work, no cutting corners for them; amazing workmen, sadly in our experience, not very often found these days. A project we were dreading, turned out to be a great, friendly and happy experience which we would recommend to anyone! We are now loving and enjoying our perfectly designed and beautiful quality, new kitchen, and all at a great price for good quality products; thank you for all the excellent work you did, meeting our budget and schedule and keeping us in the picture throughout the whole job.
Customer in Nottinghamshire Posted on 28/12/2023 , work completed 19/12/2023
The trader replied (on 29/08/2024)
Thank you so much for your kind words! We're thrilled to hear that your experience with us exceeded expectations and that you are loving your new kitchen. It was a pleasure working with you, and we’re delighted that Ian, Craig, and Mark made the process smooth and enjoyable. Your recognition of their hard work and dedication means the world to us. Enjoy your beautiful new kitchen, and thank you again for your wonderful recommendation!
So happy with our new kitchen
Customer Service
Quality
Value
Our kitchen was designed and fitted by Long Eaton Appliance Company and all our new appliances were supplied by them. The designer was very patient, helpful and never pushy with us during the design process. The kitchen fitters and all other tradesmen were friendly and professional and fitting was to an excellent standard. The whole process of removing the old kitchen and installing the new was excellently planned and, despite a few delivery problems which were promptly resolved, ran so smoothly as a result. We were kept informed of progress throughout and always consulted regarding any necessary tweaks to the original design. A great service and a beautiful new kitchen which we love using. We are so pleased with the result.
Customer in Nottinghamshire Posted on 30/07/2023 , work completed 31/03/2023
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
A quality kitchen
Customer Service
Quality
Value
We were immediately impressed with Long Eaton Appliance Company’s kitchen department from our very first chat with Jim. He was helpful and answered all our questions, suggesting ideas we hadn’t thought of. We liked the fact that they completed all aspects of our kitchen including tiling and flooring to a high standard, a complete one stop shop. We chose a white gloss kitchen which looks modern and contemporary and is easy to keep clean. We are very happy with it and have had some lovely compliments. We would not hesitate to recommend this company.
Customer in Nottinghamshire Posted on 19/07/2023 , work completed 31/10/2022
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen! I will be sure to pass on your comments to Jim he will be pleased to hear you enjoyed his service.
Reconstruction of downstairs
Customer Service
Quality
Value
From design through to completion LEA were fantastic, they considered everything to make sure that our kitchen was exactly what we needed. Jim was patient and very thoughtful throughout the design phase and any questions were answered with confidence. Not only did we have a new kitchen but we had the whole bottom floor re-modelled, Wayne and his team were excellent in making sure the work was carried out to a high spec and on time. Really important with a young family. It’s only been a few weeks since completion, but I couldn’t rate LEA anymore, we are loving living in the new space. Sure there will be bumps in the road, but everything was dealt with swiftly and little impact to my family. Thanks again to all the team at LEA.
Customer in Nottinghamshire Posted on 07/07/2023 , work completed 23/06/2023
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. I will be sure to pass on your kind comments to Jim and Wayne. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Excellent customer service
Customer Service
Quality
Value
Excellent customer service! We bought a Bosch upright freezer from Long Eaton Appliances in Jan 2023. When defreezing it yesterday I noticed the plastic cover for the copper heating tube (inside back) was dislodged, because of a lump on the tube. To check whether it was safe, I rang Bosch customer services, who told me their service personnel were not electricians so I'd have to get an electrician to look at it (at my own expense) and Bosch would "refund for the spare part". This didn't match the situation as I saw it, so I rang LEA and Sally the customer service manager understood the nature of the problem immediately; I sent her photos, she was able to contact the relevant person at Bosch and rang me back within minutes to assure me the join was safe, so I could replace the frozen foods before they thawed.
Customer in Nottinghamshire Posted on 04/07/2023 , work completed 03/07/2023
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and I will be sure to pass on your thanks to Sally.
Great friendly service. Excellent value.
Customer Service
Quality
Value
David and his team at Long Eaton did a great job. My fitted kitchen looks fantastic. Job was done on time with no hassle and for a great price. From start to finish thoroughly professional. I would recommend this company if you want a no hassle experience.
Customer in Derbyshire Posted on 04/04/2022 , work completed 01/04/2022
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Beautiful kitchens
Customer Service
Quality
Value
We had our kitchen designed and installed by long Eaton appliance company and we could not recommend them more. Great service and a beautifully delivered kitchen, absolutely thrilled with the result.
Customer in Greater Manchester Posted on 16/03/2022 , work completed 01/02/2022
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
So pleased with the results of my new kitchen
Customer Service
Quality
Value
Long Eaton Appliance Company gave me the confidence to have our kitchen re-done after much deliberation with my husband. We knew it needed doing but the thought of the mess and all that was involved put us off. However Ian and team did everything and held our hand along the way. Even when we changed our minds about aspects of the design or colours Ian was able to show us new designs so that we got just the way we wanted it. Also having all the appliances in store and demonstrated to us gives you a complete package to make your dream kitchen a reality.
Customer in Nottingham Posted on 21/02/2021 , work completed 30/01/2020
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen! I will pass on your thanks to Ian, he will be glad to hear you enjoyed his service.
Very satisfied
Customer Service
Quality
Value
I had a new kitchen and appliances designed and fitted by Long Eaton Appliances. The planning and design of the kitchen was very well done. I Was extremely pleased with all work carried out. All workmen were polite, arrived on time and made sure everything tidied at the end of the day. They kept me informed each day of the progression and what would be happening next and if I wasn’t happy with something they made sure it was sorted. I would (and have) recommend them to others.
Customer in Derbyshire Posted on 07/02/2021 , work completed 23/12/2020
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Reliable. Great value
Customer Service
Quality
Value
Brilliant experience from ordering kitchen to having it fitted. Very helpful tidy and competent fitters. Great price as well! All completed on time. What more could you ask for. Would thoroughly recommend this company.
Customer in Derbyshire Posted on 03/02/2021 , work completed 29/01/2021
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Outstanding workmanship and service
Customer Service
Quality
Value
They arrived prompt striped out our kitchen completely, and made a tremendous job of rebuilding the kitchen with units and appliances. The fitter, plumber, electrician and plasterer were all very pleasant and helpful young men. particularly the fitter (Craig) and the electrician (Mark). We also found the staff at Long Eaton most pleasant and very helpful without being pushy. We would be only to happy to recommend them.
Customer in Nottinghamshire Posted on 04/08/2019 , work completed 22/06/2019
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Transformed KItchen
Customer Service
Quality
Value
We decided on a full make over for our existing kitchen, having made slight amendments when we first moved into the property 18 months earlier. And a full make over is exactly what Long Eaton Appliances were able to provide. From advice to planning, from selection of finishes and work surfaces to styles of cupboard 'innards', from suitable appliances for our needs to additional electrical and plumbing work - all were available and to the highest standard from Ian and his team. All fitters and providers were to time and fitted seamlessly together. Equipment was removed, delivered and fitted on dates promised. A new floor was laid, electrics completed and cupboards and appliances fitted so that we were only without some kind of working kitchen for a very short time. And when completed we couldn't believe the difference. More efficient, lighter, easier to work in - you name the improvement and we would say everything was several times better than our old kitchen. Thanks to Long Eaton Appliances for all the work - and for a follow up workman's visit when one very small floor piece needed refitting - all done with no hassle at all to us.
Customer in Nottinghamshire Posted on 10/03/2019 , work completed 22/05/2017
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
New kitchen
Customer Service
Quality
Value
I just love my new kitchen and it has been admired many times, and I have recommended them to other people. They were excellent workmen clean neat and tidy excellent service all round. They have a great team of workmen. Cannot fault.
Customer in Leicestershire Posted on 28/02/2019 , work completed 31/07/2018
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Brilliant customer service
Customer Service
Quality
Value
I ordered a number of kitchen appliances around 6 years ago from Long Eaton and was very pleased with service, price and delivery etc. Unfortunately we have had continuing problems with a range cooker and were dealing direct with the company and not getting anywhere but on Which’s advice went back to our supplier (Long Eaton). Sally has been brilliant at sorting out a free repair last year and when it went wrong again this year managed to get us a replacement cooker. I can’t thank Sally and the company enough for the help they have been with these various problems!
Nicola Yates Posted on 18/08/2018 , work completed 18/08/2018
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and I will be sure to pass on your kind comments to Sally.
Beautiful Contemporary German Kitchen
Customer Service
Quality
Value
Cameo Kitchens were fantastic at planning my long desired and awaited beautiful contemporary German cashmere gloss kitchen. If you are looking for a professional, customer focused and quality kitchen, then Cameo Kitchens are your first stop! I would highly recommend them to anyone who is looking for a new kitchen. Gary and Dionne are both very warm people who listen and care about what the customer wants and needs from their kitchen, with plenty of options or alternatives to meet budget requirements or room dimensions. It took me years to save up for the kitchen of my dreams and thanks to Gary and Dionne, they made my dream kitchen turn into a reality! Petrina M Hatfield
Trina1974 Posted on 06/06/2017 , work completed 06/06/2017
Long Eaton Appliance Company Kitchen Design
Customer Service
Quality
Value
We originally visited Long Eaton Appliance Company to purchase products from the appliance showroom and then we met Martin in Kitchen Design who was extremely helpful and professional and we pretty much placed the order there and then. Nothing was too much trouble for him. He worked out various designs and gave us advice when needed and we thought the overall cost was really good value for money. We chose Neff and SMEG appliances with Getacore work surfaces which all arrived on time as promised. We chose the fitting service provided by Long Eaton Company Kitchen Design and a guy called Craig fitted out units, sink and worktops - his workmanship was excellent and he was friendly and professional and a real credit to the company. We were thrilled with all aspects from start to finish and love our new kitchen. I would highly recommend Long Eaton Appliance Company and their kitchen design service without hesitation. Thank you !!
Amanda Posted on 20/04/2017 , work completed 20/04/2017
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Kim Jones
Customer Service
Quality
Value
Excellent company. Great team from Kitchen Designer Martin, Project Manager Wayne, Kitchen Fitters Will and Craig, Electrican Mark et al. I would highly recommend Long Eaton Applicance Company for the quality of their customer service, design, workmanship and above all value for money. I am really enjoying my new kitchen including all new appliances. Thank you to everyone for supplying me with the kitchen I have always wanted.
Kim Jones Posted on 21/12/2015 , work completed 21/12/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Great Value, Reliable, Punctual, Excellent Service
Customer Service
Quality
Value
From start to finish it was a delight dealing with Long Eaton Appliance Company. It was so good to find a professional company that offers excellent value for money and carries out its promises to the letter. As soon as I placed the order Long Eaton emailed confirming the order, also the amount paid and delivery date. Although the appliance was not in stock when I placed the order, the company kept me informed regarding its delivery date and the appliance arrive exactly when indicated, which was only 1 week from the date of order. I would not hesitate in recommending this company. Thank you Long Eaton.
Andrew Posted on 14/11/2015 , work completed 14/11/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service.
Designed and fitted kitchen
Customer Service
Quality
Value
Found the company to be very good from the initial design to the finished kitchen everyone was very polite and helpful throughout. A very competent tradesman fitted the kitchen always asking how we thought as it progressed. A couple of small problems were quickly dealt with and as such we would recommend this company to anyone requiring such work to be done.
porcelain Posted on 26/08/2015 , work completed 26/08/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Amazing company and excellent service
Customer Service
Quality
Value
We have bought several white goods from David and his team over the last few years and on each occasion have been very impressed with the professionalism and expertise of this company. We have gone with their recommendations and have not been disappointed. Each member of staff has been courteous and friendly and the items have been delivered within 48 hrs. I cannot recommend this company highly enough - thank you!
Deirdre W Posted on 15/07/2015 , work completed 15/07/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service.
Delighted with our new kitchen!
Customer Service
Quality
Value
Fitters extremely helpful and friendly. We were consulted on every decision from start to finish .cupboards and appliances top quality. Workmanship excellent. Would recommend this company everytime. A truly dreamy kitchen!
fay.ryan Posted on 02/07/2015 , work completed 02/07/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Quality and Service
Customer Service
Quality
Value
Having looked for months for our replacement kitchen we were lucky to find these online and were pleased with the range of white goods and high end cooking appliances we eventually brought under the one roof. We also went into the show room and ended up buying a new fitted kitchen with granite worktops. The delivery men were professional and considerate and the fitters had the job completed to a high standard and as planned for when the granite company arrived to finish the complete project. Highly recommended to our family and friends with some already having brought replacement cooker and microwave.
Jefferson Posted on 25/06/2015 , work completed 25/06/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service.
Recommendation
Customer Service
Quality
Value
Very impressed with the service we received. Staff were friendly and helpful without being pushy. Fitting and quality of kitchen was excellent. And nice to deal with and support a local company. Would definitely recommend.
julian Posted on 25/06/2015 , work completed 25/06/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service.
Never Again
Customer Service
Quality
Value
My kitchen was started in February, it has been a very trying 4 months. The kitchen is good quality Long Eaton App have been quick to respond to my problems, but the fitting has been terrible. The kitchen was fitted before the floor was levelled, meaning my rangemaster cooker and fridge freezer, were taken out and put into a non water tight unfinished extension. In February we had to walk around the outside of the house morning noon and night, just to get some milk for drinks. This went on for 5 days. Floor finished the kitchen was refitted. Many problems along the way. One an electrical socket left over the sink in the utility room. 2 corner cupboard not fixed to the wall in kitchen. 3 extractor hose left hanging with dirt and grease from the wall above the units. Out of sight out of mind. I did wonder why my kitchen was so cold. 4 freezer put into a gap much too small, leaving no room for air to circulate. The kitchen has only just been finished. I just have to repair the damage to my wooden floors, they were not covered until, after I complained. The pillar in my front garden also needs repair, they hit that twice with a large van. I think the one thing that stands out for me, is seeing my brand new cooker and fridge freezer covered in dirt and dust standing in the freezing cold, then just brought into my kitchen and plumbed in not new and shiny any more. Would I use them again no. Although Long Eaton have good products, fitting has let them down.
Lizzie Posted on 02/06/2015 , work completed 02/06/2015
The trader replied (on 29/06/2015)
Hi Lizzie , first all may I say that we are surprised at your review of us in this way as any queries that you have had during the job I know our team have jumped on for you, in response to each issue , firstly the reason the floor was not level was because the builder needed to connect central heating pipes under the screed if he had not done this the pipework would have been visible in the extension, it is not unusual for floors to be levelled after the kitchen goes in but you had asked for this to be done before and hence it was agreed the fridge and cooker would be placed in a covered part of your extension ( had you asked for us to bring the fridge and cooker back and redeliver we would have been happy to do so.) The reason that the electrical socket that was over the sink was because the position of the sink was changed from the original plan in order to accomadate your microwave this was an over sight on our behalf but as soon as this was spotted Mark ( our electrician )was rushed out to get this moved but wasn't allowed access, however it was rectified when you allowed him access back in. There was one bracket that had come undone on a corner unit , both our fitters agreed this needed refitting and this once again was done immediately on your request ( I should add that the unit was perfectly safe as it was secured by other fixings). the duckting was left in place as originally you were having a flyover shelf to allow to duckt you extractor this was changed to recirculation and definitely should have been spotted by the fitters and sorted , I know this has now been sorted. The freezer that you were originally supplied had plenty of room for circulation , the reason was discussed with yourself and Dave as this was the only s/steel option that we could find for you and we knew the space was tight , we did offer you the chance to change to a smaller white freezer (as this was all that was available ) and I know that we have now got this sorted for you.In reference to the mess left on your wooden floor and Dust on the moved appliances this is something that we have taken issue with the fit team on your job and can only apologise for the inconvenience caused. The damage caused to your pillar I know was an accident by one the trades people on sight , I know that a repair was sorted for this but now understand that there is still some unsightly mortar which needs tidying and I will ensure that this is done .Once again we do not wish to have any unhappy customers and as much as I know you have found the experience of your kitchen not as seamless as it could have been , I know from the response that everyone from our team that has seen your kitchen ( including our kitchen team manager Ian ) we are confident the end product that you have is one that we are proud of .
kitchen
Customer Service
Quality
Value
Long Eaton Appliances re fitted our kitchen and did a fantastic job. The design was good and the fitters were extremely helpful. They were always on time and very tidy at the end of every working day. We now have a lovely kitchen! Thank you very much!!
CMR402303699 Posted on 21/01/2015 , work completed 21/01/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Jane Connolly
Customer Service
Quality
Value
Delighted with my new amazing kitchen, which has even turned out better than I had imagined! From planning, supply to installation, all staff have been efficient, professional, polite and friendly, the service has been second to none. I wanted to retain the character of the house, and chose a traditional style, with modern touches. The team were extremely helpful and offered sound and practical advice throughout . All appliances, units and fittings are of excellent quality, and a pleasure to use. Thank you to all involved. I thoroughly recommend this Company.
Jane Connolly Posted on 13/01/2015 , work completed 13/01/2015
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!
Wonderful new kitchen, a joy to work in.
Customer Service
Quality
Value
We were highly delighted with the service we received from our first visit to the showroom, to completion. Our visits to the were handled in a friendly and non pushy way with plenty of helpful advice. The fitting team were second to none. They were friendly, polite and made the disruption as pleasant as possible. They were always on time and left everything as clean and tidy on leaving. Their attention to detail was fantastic, giving us a light and airy, well planned kitchen, delighted.
Rickers Posted on 28/07/2014 , work completed 28/07/2014
The trader replied (on 22/09/2023)
Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you enjoyed our service and we hope you continue to enjoy your new kitchen!