LOX Security Ltd

I had an emergency situation, as we were unable to lock my elderly mothers front door, and we needed to lock up the house to get her to an important appointment. Lox security were fantastic, they really put themselves out to help me and visit promptly. When the came to do the job, they were quick, efficient, gave me a full explanation of the problem, and fixed it quickly and efficiently. The job was also very fairly priced. I have no hesitation at all in recommending them. One word summary - exceptional.

I consistently receive a reliable service from Lox, who are competitive, the staff are courteous, they were clean on installation and completed a very professional job. I was first introduced to Lox in December 2023 and this is the 3rd time I have used them. Each installation has been consistently good.

We inherited a big old lock c30 years old on our front door which has always been a challenge to open. It finally stuck leaving us unable to open the door. Saul came to the rescue and listened to my concerns about replacing it with something of an equivalent size to avoid carpentry to the old door. He did one better, he took the lock apart, got it all cleaned up and operational again and now it works very smoothly. He even removed some external paint to make it look like new! I love the fact he was prepared to take the time to revive an old lock in our throw away world. He clearly knows his craft and his attention to detail really shows in his work. Natalie was also very quick and efficient in her response to my initial email despite the fact she was on holiday! Strong communications and a choice of appointment times and prompt follow up. What a great and friendly team. I will be recommending them highly and definately using Lox services again should the need arise.

We had a difficult situation with our complex front door locking mechanism. Thankfully, we were introduced to LOX by another locksmith and from the very first call to job completion and invoice, they have been first class. Highly professional, courteous, expert service - thank you!

Saul went above and beyond to help me with a few queries about a Visonic alarm system. He really didn’t need to but was incredibly knowledgable and helpful - very grateful for his knowledge and time! Couldn’t recommend more highly! Thank you.

During a very stressful experience for our family, the LOX team provided advice, support and an excellent service from start to finish. A big thank you to their highly professional staff. Definitely would recommend and use again.

Saul and Natalie provided a superlative service - from a swift callback to an early appointment with Saul and then swiftly fixing the problem (very old locks, lost keys, new locks and guidance needed). Saul clearly explained what was needed, outlined different lock options (and security implications) and gave prices for all - giving me 100% clarity about what I was buying. All round excellent service.

I recently contacted LOX Security Ltd to discuss the installation of a CCTV camera and video doorbell for my property. From the first point of contact with Natalie, her helpfulness and ongoing communication was very impressive. Then to have Saul install the products for me, the whole experience of dealing with this company was exceptional and very professional. I would highly recommend LOX Security Ltd.

Very prompt and efficient. Excellent job (replacing lock) and good quality materials. But seemed very expensive - £170 to replace one mortise lock in wooden door.

Had an unfortunate situation and Saul was out to our property within hours of calling up. We met with other companies but Saul was the most professional and impressed with his approach. Installation of a security system took place a few days after. Saul and Natalie have been very helpful.

I was very impressed with the service I received. Such a speedy response after my key broke in the lock. So professional and friendly, I can't recommend them highly enough.

LOX Security fitted our security bollard on our drive in April 2022. I was very impressed with their service from start to finish. Natalie undertook the inspection promptly after my enquiry and within two weeks the bollard had been delivered and fitted. It's an excellent security feature for me, very easy to use and with a high quality finish, offering great peace of mind.

I have used Lox several times and cannot recommend them highly enough for all security issues. Totally trustworthy and easy to deal with.

I needed to update and have a new alarm system fitted and Lox Security was recommended by my friend and neighbour. Saul came and checked over the house and discussed with me what I wanted and what was needed. Following a detailed written quote for the job which I accepted, the new alarm system was fitted. Saul was friendly and efficient in carrying out the work and I am very pleased with an easy to use and secure alarm system. Later when I had some more questions to ask, Saul was very helpful and reassuring.

I had two problems, a back door which couldn't be unlocked from inside my house and also an upstairs window with a broken handle. I have the 'nextdoor' app on my phone so I asked "Can anyone recommend a locksmith?" Within minutes I'd been told of Lox Security with two other people confirming the recommendation. On checking 'Which' reviews I called without hesitation and Saul was able to visit the following afternoon. He's friendly, fully open about costs, and was able to fix both of my lock problems immediately. Everything was left neat and tidy too, so I'd like to strongly recommend this company.

I was having trouble with the lock not working on my UPVC door and it was dealt with very quickly and at a very reasonable cost.

We have a large portfolio of properties and have used LOX Securities on many occasions. Saul is amazing and very helpful and very professional and always does a great job. I highly recommend him :)

My locks on three doors needed attention. A neighbour recommended Saul Lockwood and he came round very promptly. He managed to return them all to good working order. I wouldn't hesitate to recommend him highly to others.

New locks were fitted after moving in to our house. Lox were recommended by a neighbour. Very professional service . Would not hesitate to use again if I had home security issues.

We have used Lox on numerous occasions from fitting a home alarm system to changing locks. Most recently they changed various house locks to enable single key use and moved alarm sensors following some building work. As always very efficient, friendly and fantastic value for money. Cant recommend enough.

Lox security was recommended to me when we needed a lock which had broken, removing and replacing quickly. The work was carried out efficiently and quickly.

Absolutely superb, very honest, trustworthy and a brilliant service. I located Saul and LOX Security via the Which Trusted Trader website. I had locked myself out of my new property and called Saul. He gave me a fixed quote on the phone and bear in mind this was later in the evening. He turned up and was very friendly and professional. He did his magic and very promptly got me back in to the house. Job done. However, the story does not end there. I explained this was a new house and a new lock which had not been demonstrated to me by the seller and he very kindly took the time to explain how to unlock and lock the door and for this particular type how the key needs to be cleaned regularly. He also let me practice a few times whilst he was there both inside and out. I explained to him I was not a big fan of these slam shut doors and would be looking to change to one which needs to be manually locked from outside. He then explained he could do it for me and would take a minute or two. That was very reassuring as I was worried we would get caught out again in future. He made the adjustment to the lock and it now works exactly as we wish. He did not charge me any extra for the advice or the adjustment. I can not thank him enough for his faultless service. If you are looking for a locksmith this is your man. THANK YOU Saul and thank you Which Trusted trader for an excellent service.

I've recently used LOX Security for changing the locks in my new house and I'm very happy with the service received: clear quote, attention to details, punctuality. I've used LOX Security (Saul, in particular) ten years ago with my previous house (to change locks, in two different jobs) and I'm happy to use them again!

Excellent service and know-how. Saved me a load of money for new locks and so on by really looking at the issue and recommending a solution that works and didn't cost an arm and a leg.

We needed to make our house more secure and I was recommended to Saul of Lox Security by a friend. Saul came round, expertly surveyed the house and recommended solutions which were economical and made complete sense. Saul then installed the security measures and did so efficiently and with utmost professionalism, and all for the quoted price. I strongly recommend Lox Security to anyone who needs to make their home secure. A superb service!

Having got Lox to change door handles in our back Franch windows, we got them to dismantle and replace our 20 year old ADT system. One day's work expected and that was what it took. Everything works great. Especially love the cameras. An absolute pleasure to work with.

Due to an extension we gained a new kitchen and two more doors and our twenty year old wired alarm needed replacing so we opted for a new Internet based system. Saul explained how it would work, gave a sensible quotation and spent four hours installing the new system. He then went through the operation of the keypad and setup our phones to monitor any intruder alerts. A very satisfactory transaction.

When I wanted to install a security system in my house I did some research and finally contacted Saul because I was impressed by the many laudatory customer reviews for LOX Security. I am very glad I did. Saul listened carefully to my needs, analysed the house, and recommended and then installed an alarm system tailored to them. He also installed a Ring doorbell, which I'm pleased with, and even arranged for a small safe for personal items to be delivered and installed by a third-party supplier he works with. All through the process I was impressed by Saul's expertise, helpfulness and overall professionalism. Plus his affable personality made working with him a pleasure. I would not hesitate to highly recommend LOX Security to any friend or colleague of mine.

I needed a new house alarm system to replace an old non-functioning system. Saul reviewed my needs and made sensible recommendations on suitable options. After accepting his reasonable quote Saul installed the alarm. The installation went smoothly. Saul also kindly removed the old system. Cost and timing were as agreed. The new system works well and is easy to use. Overall an excellent job.

From the initial communication from their website through to the email correspondence up until the work was completed at the cottage, the attitude and professionalism from all concerned was exemplary. Professionals one and all. Thank you.

My tenants called to say they were worried that the back door of their ground floor flat was vulnerable to potential break-in. I called Saul and he was able to arrange for a visit to the property the same day to assess the condition of the door which had become damaged through wear and tear. He quoted for the repair and was then able to fix the door later the same day. Tremendous service at a reasonable cost which brought peace of mind to my tenants.

Saul came out to assist when I completed on a flat and the seller had not provided a key for a second lock. It was a stressful situation, but I was very glad Saul was recommended to me, as he came very quickly and resolved the problem effectively, with no damage caused, and was just lovely throughout. His communication from the beginning was excellent, so I knew when to expect him, and what to expect in terms of options for what would need to be done. He called when he was nearby so I didn't have to wait outside the locked door, and was really considerate when he arrived. He worked really quickly to open the door and replace the lock, and his work was extremely tidy. I highly recommend him!

We have dealt with Saul and Natalie at LOX Security over a number of years. We manage a large residential block of flats in the local area, where security and safety of residents is the number one priority. LOX have provided a prompt and professional service to ourselves in areas as diverse as door security, lock fitting, CCTV and car park access security. We have no hesitation in providing a reference for their professional works and will be looking to their Company in providing further enhancements to the property during the course of 2019/20.

Saul Lockwood came to review our security needs and provided really well thought out practical ideas. We ended up getting him to replace the locks and handles in our 3 garden facing french windows. He was quick and we are delighted with the result. We thought his charge was very reasonable and we will definitely be using him for our security needs again.

Having been recommended Lox Security, they came and repaired 2 balcony door 5 lever locks, improved the security of the communal front door lock, and fitted a self closing mechanism to the communal front door. Satisfactory work at a satisfactory price, with very pleasant service all round.

We wanted to change locks on 2 patio doors and a front door. Also our front door was not closing properly. The work was done at the quoted cost and promptly and we also benefited from some general advice on security. Very happy and would highly recommend.

We called LOX security when an internal door mechanism broke (locking my daughter out of her bedroom). Despite being a weekend, LOX came quickly and resolved the problem. Great, friendly service. We would definitely recommend and will use LOX again when needed.

From beginning to end they acted efficiently and professionally with a great personal touch. They came and gave a free consultation and demystified the world of security. We worked out together what was the best system for our budget and then added the system around our works at the property. Even dropping in at a phone calls notice to help us. Thank you for going above and beyond.

We needed a full alarm system fitted that included an out building. We contacted Lox security for an estimated cost. Lox carries out a full survey, at no cost, before providing the quote. We decided to go with Lox for the system and we are glad we did! The work was carried out to precision and when the the team left you would not have known they had been. I would fully recommend Lox! Great job!

Really quick response time. Great work and really clear communication. The lock fits better than the old one did!

Saul arrived promptly and he was very friendly and professional. We needed our front door lock adjusting as it was out of alignment. He told us that the lock was fine and didn't need any replacement parts. The door had always been a bit difficult to open and he suggested fitting a handle to ease the problem. He even drove down to B&Q and bought a matching brass handle. That's really going above and beyond just fixing the lock. I am very pleased with his work, the price was also very reasonable. I can't recommend this company highly enough.

Got a quote from Lox to replace all the locks at my new house. They came very promptly. The engineer was very knowledgeable and friendly. He replaced the locks quickly, explained the mechanics, and gave me some home security tips. Will definitely use them next time.

They were quick to respond to my request for two new locks. The master locksmith was polite, chatty and explained everything about the locks, a very professional service. He took great pride in his work. My mother and I were totally reassured, very pleased.

We called LOX to assist with a change of four locks to a house. They came out within a matter of hours. Polite, chatty and professional service. Took pride in their work. Totally reassured my parents regarding the locks. Thank you

We needed a doors and windows security review for insurance purposes. Saul was extremely helpful and courteous and provided advice and cost effective alternatives. The work required from start to finish was professionally handled to the highest quality. Thank you Saul. You deserve the accolade of being a Which? Trusted trader in every way. Highly recommended

Impressive all round - professional, great level of service - flexible, easy to deal with, efficient. Knowledgeable - helpful, succinct information and advice. Definitely recommend!

I first contacted Saul on a Saturday morning for advice about different CCTV systems. He was very patient and gave some good advice. He also sounded knowledgeable and I knew instantly that I would like to offer him my business. I also asked him to diagnose a faulty lock on a multi point locking system. Saul arrived promptly, took his time to explain about the CCTV system and very quickly diagnosed the fault on the locking system as well as explaining how the mechanism worked. He ordered a replacement part and returned two days later to fit, arriving promptly again. It was a fast and efficient job with a bit of crime prevention advice thrown in. I would definitely recommend him.

Saul installed more secure locks in our house and a burglar alarm. He talked us through the options and gave us a no-pressure quote that we feel was very reasonable. The work was done to a high standard and he was very tidy. He's a friendly guy who takes the time to talk through what he is doing and make effort to come at a time to suit you.

Saul was able to quote me for changing our new house's locks that same day, gave very informative advice about the options available, and made it clear that it was our choice as to what we wanted installed. We chose some high security locks, and also wanted 2 sets of patio doors coded to the same keys. Saul ordered these, and as soon as they were in, he called to arrange fitting. I had another trade coming round for something else, so asked if he could make the same time, to avoid too much time off work, and he was very accommodating and made that time for me. The locks were expertly fitted, and Saul also fixed a door that had been a little hard to shut for free. All of this at a very reasonable labour charge on top of the cost of the locks. Finding a tradesman like this it, to me, a little like winning the lottery. I have Saul's (LOX Security) number permanently in my phone now. Highly recommended - you won't be disappointed!

As a Building Management department, we need availability, punctuality, flexibility, expertise and a fair price. five out of five to each of the five BAM

Very happy with the service we received, polite, professional and with competitive rates... We would highly recommend....

Lox Security advised us on the appropriate security features to integrate into our new house (including locks, CCTV and safes etc). Saul has excellent product knowledge. Saul was efficient and professional when he did the work and he was always really careful to tidy up after himself. Saul even helped beyond his scope of work by fixing some internal doors we were having a problem with. All follow up care has been carried out promptly. We would highly recommend Saul and Lox Security.