Lucas Plumbing & Heating Ltd

My former plumber retired, I contacted Lucas Plumbing having consulted Which Trusted Traders. I had a mixer tap on the kitchen sink which was just over 40 years old and clearly on its last legs. Lucas Plumbing sent a very reliable chap, who assessed the problem and returned a few days later to replace the tap with a new one. Subsequently I managed to block the sink : they appeared, fixed it, and left the sink immaculately clean, far cleaner than I have ever seen it. Apart from their efficient services in practical terms, Lucas Plumbing have another great advantage in that they have an Office Manager who deals with all incoming calls, so that you are not reduced to ringing someone's mobile whilst they are working on other jobs.

Did have to wait a while but it was worth it. Job carried out quickly and efficiently. Everything was well explained.

Very capable engineers who carry out efficient work at a fair price. The quoted price was met. Covid precautions complied with.

We suffered a leak in a pipe joint on 23 Nov, called Lucas Plumbing and they had someone with us at 8.00am the following morning. The leak was stopped and the pipe repaired very quickly and efficiently. Excellent service.

As per usual very good and efficient servicing of the boiler carried out on the day agreed. Boiler was only installed earlier this year by Lucas and service carried out in accordance with warranty/guarantee, nevertheless as usual all round excellent work from installation to service.

Provided central heating to my new build plus kitchen and bathroom plumbing. All done at short notice and complete within 10 days. Very polite guys, very tidy.

Lucas Plumbing were called out because we had issues with our combi boiler. The Engineer (Brian) arrived at the agreed time, he quickly appreciated the cause of the problem and was able to fix it. Before leaving he gave us a few tips as to how we should use the boiler which was very useful. The call-out cost was reasonable and I have no hesitation in recommending Lucas Plumbing & Heating.

We found ourselves without heating or hot water early in April this year. Also discovered the immersion hot water heater had also packed up. Had a promising start with Lucas plumbing with a quick initial response. But after the initial visits to fix the immersion heater, it was a nightmare. All in all, Lucas plumbing replaced the pump assembly, pressure sensor, relief valve assembly, expansion vessel, a full time consuming flush of the whole system and it still didn’t work. Engineers were great but were very poorly supported by the administrators and management. For some reason, the owner wouldn’t talk to me but preferred to relay messages via a poorly trained administrator even when he himself was in the office. They are too keen to say that new boiler is the solution and also promoting ATAG boilers that no one else has heard of or support. Eventually, I got ideal boilers out who identified the problem as a new heat exchanger and since then the boilers worked. I still had to chase Lucas plumbing to finish balancing the radiators and eventually an engineer turned up in July but never properly completed that element either. I gave up by then and I got another company to balance the system when the boiler was serviced by them last month.

Booked for a boiler service. Service was friendly, and efficient. No issues whatsoever, and I’ll be using this company again in the future.

This company has been providing me with boiler services as well as a replacement boiler and hot water tank. The service is thorough and the work has always been carried out on time and to the price quoted. I can only rate them as excellent.