Lucas Plumbing & Heating Ltd

The problem: faulty flush valve in upstairs toilet was forcing water thro external soil pipe which over time began to leak onto garage flat roof. The sequence: initial enquiry 26 Jan followed by site survey 2 Feb and quote 4 Feb. Quote was competitive with others & accepted. I was slightly concerned that the survey & actual work were to be done by 2 different people, but was assured the quote was accurate & firm. Engineer (Luke) arrived early 9 Feb. checked the job, went & got the bits he needed and completed phase one, returning 2 days later to complete & make good. Invoice arrived the following day - for exactly the amount quoted - and was paid 2 days later. The conclusion: What I liked was the clarity & efficiency of dealing with them; the engineer's patient & conscientious approach to his work; his pleasant & amenable manner. Be aware that Lucas charge VAT: I got the impression they are quite a sizeable business, but are pleasant, efficient and get the job done in reasonable time for a reasonable price.

First class job, engineer arrived on time, wearing COVID mask, Did the job as agreed, plus sorted out a leek under the kitchen sink, couldn’t have been more helpful.

Yet again Lucas Plumbing has provided an excellent service to fix a noisy shower. Punctual, courteous, tidy, efficient - thoroughly recommend.

Have had underfloor heating which has never worked efficiently since installation and recently not at all. George from Lucas plumbing made a comprehensive assessment of the problems and immediately gave me confidence that he could fix the problem. He was here for a complete day and despite some challenges fitted new pipework, valves and flushed out the system. A new pump was required and the system has been fantastic since and it has never worked as well. George and Phin were efficient and professional. They kept me in touch with the work through the day so I could see what they were doing. I couldn't recommend this company more highly. The telephone service was polite, clear and efficient and the cost of the work was very reasonable

We used Lucas Plumbing and Heating to fix some problems we were having with the underfloor heating and hot water in our new-build house with a smart heating system. From the initial phone call, through to the quotation visit and the work itself, everyone we dealt with was punctual, professional, and highly knowledgeable. The work was completed to a high quality and we were given good instructions on how to use the new equipment they installed. They also stricly followed Covid safety guidelines when working in our house, with masks at all times, ventilation, and social distancing observed, which was much appreciated. It was a pleasure doing business with Jake and his team - almost as much as having our heating working again!

Guys were swift in their work as ever. Explained everything before it was done and fixed a few smaller jobs while they were here. First class service, wouldn't hesitate to recommend.

However complicated is the breakdown the fault-finding is efficient and the issue remedied with a minimum of fuss.

I always use Lucas Plumbing and Heating - at work and now at my home. Professional, efficient and very competitive pricing. I would highly recommend Lucas Plumbing and Heating and only ever heard positive feedback from the residents on the residential estate where I work and they did a brilliant job with my toilet at home.

Called on a Monday and work carried out on Wednesday. Arrived well within time period. Friendly and efficient. Mask worn and I felt perfectly safe. Good value and a lot cheaper than plumbers we have used in the past. Recommended.

Very swift response to our early morning telephone call. We had no heating or hot water. Within no time the Lucas van arrived with an engineer, who quickly found the problem. Unfortunately a part was needed, and this was duly ordered. However should the part not arrive in time it was arranged that heaters would be supplied for our use whilst we awaited the arrival of the part. During the afternoon, just before four pm, we were telephoned and told the part had arrived and the engineer would be making his way to us to fit it. This was not a straightforward job, but the engineer Jake was calmly efficient and determined to get us heating and hot water. He achieved this. Our boiler is external, the evening was cold and dark. The next day, Saturday, Jake telephoned to make sure all was well and we were ok. This service was exceptional.