Lucas Plumbing & Heating Ltd

Really happy with the repair work undertaken on my oil boiler. Lucas Plumbing & Heating were able to attend quickly, undertook diagnostic and follow up work quickly and efficiently and all at a fair price. Really happy and would definitely recommend.

Boiler failed. Phoned just after 9AM. engineer was here within 2 hours. Fault identified and engineer returned the same afternoon and repaired. Very efficient and friendly service.

I would definitely recommend Lucas Plumbing & Heating. We had a leaky hot water cylinder that we decided to replace. Lucas Plumbing & Heating were quick to respond to my enquiry, attend the property, provide and amend quotes for work/products required, and contact me to arrange a date for work to be undertaken. The installation engineer was on time, courteous, professional, tidy, completed the work to a very high standard, removed the old cylinder and all other mess, tested the heating and hot water system thoroughly, and answered all my questions. We can’t believe how neat and tidy the new cylinder and associated pipework looks in comparison with the old system. The engineer did an excellent job, we are very grateful and will certainly be contacting Lucas Plumbing & Heating for annual servicing and to request that they undertake any additional plumbing jobs in future.

Our boiler stopped working on Sunday evening and by Monday morning we had arranged for someone to come out on Tuesday morning to assess what was wrong. They arrived on time and carried out the assessment which was to replace the gas valve. The office quoted for that and by the following day (Wednesday) the work was done and central heating restored. Good and speedy service both from the person doing the work and the office support personnel.

Very pleased to have found this trader. They were prompt, courteous, communicative, and most importantly did the work I needed and fixed the problem I had. I have previously had one or two other plumbers out to look at the issue with my heating system - who carried out different fixes that didn't resolve the problem. In this case, the experience shone through; they knew exactly what needed to be done, and my system has been converted to fully pumped, removing the problems I had with gravity hot water not working well. I'm glad I looked at TrustedTrader and went, this time, with a trader with great past reviews. Importantly, also, they added a small piece of pipework configuration for the future; should my boiler need to be changed in future. This wasn't necessary now but gives an example of how they delivered a quality service.

The problem: faulty flush valve in upstairs toilet was forcing water thro external soil pipe which over time began to leak onto garage flat roof. The sequence: initial enquiry 26 Jan followed by site survey 2 Feb and quote 4 Feb. Quote was competitive with others & accepted. I was slightly concerned that the survey & actual work were to be done by 2 different people, but was assured the quote was accurate & firm. Engineer (Luke) arrived early 9 Feb. checked the job, went & got the bits he needed and completed phase one, returning 2 days later to complete & make good. Invoice arrived the following day - for exactly the amount quoted - and was paid 2 days later. The conclusion: What I liked was the clarity & efficiency of dealing with them; the engineer's patient & conscientious approach to his work; his pleasant & amenable manner. Be aware that Lucas charge VAT: I got the impression they are quite a sizeable business, but are pleasant, efficient and get the job done in reasonable time for a reasonable price.

First class job, engineer arrived on time, wearing COVID mask, Did the job as agreed, plus sorted out a leek under the kitchen sink, couldn’t have been more helpful.

Yet again Lucas Plumbing has provided an excellent service to fix a noisy shower. Punctual, courteous, tidy, efficient - thoroughly recommend.

Have had underfloor heating which has never worked efficiently since installation and recently not at all. George from Lucas plumbing made a comprehensive assessment of the problems and immediately gave me confidence that he could fix the problem. He was here for a complete day and despite some challenges fitted new pipework, valves and flushed out the system. A new pump was required and the system has been fantastic since and it has never worked as well. George and Phin were efficient and professional. They kept me in touch with the work through the day so I could see what they were doing. I couldn't recommend this company more highly. The telephone service was polite, clear and efficient and the cost of the work was very reasonable

We used Lucas Plumbing and Heating to fix some problems we were having with the underfloor heating and hot water in our new-build house with a smart heating system. From the initial phone call, through to the quotation visit and the work itself, everyone we dealt with was punctual, professional, and highly knowledgeable. The work was completed to a high quality and we were given good instructions on how to use the new equipment they installed. They also stricly followed Covid safety guidelines when working in our house, with masks at all times, ventilation, and social distancing observed, which was much appreciated. It was a pleasure doing business with Jake and his team - almost as much as having our heating working again!