Lucas Plumbing & Heating Ltd

The service was highly professional from start to finish. Response was quick; everyone turned up on time; the best products were used; I was kept informed of progress and next steps and quotes and invoices arrived promptly. On top of that, service was friendly and teething problems corrected swiftly. Thank you Jake and all your team.

Very happy with the service. A few problems were found with my boiler and was fixed within the week. Good price. Knowledgeable friendly plumber that came with 2 very pleasant young apprentices. Efficient and helpful lady on the phone. Would highly recommend.

Boiler service and control panel were replaced quickly and efficiently. The company's administration is very reliable and rapid. There is always an email reminder of the date and time prior to the call and a check afterwards before payment is required. The engineers are polite, helpful and unobtrusive. There was a problem caused after the last service but it was rectified speedily without question.

I had a problem with the ballcock in the cold water tank and asked for a quote to replace it and the 60 year old tank. They said they would send someone to survey it in 2 days, which was fine. Later that afternoon I found water dripping though the kitchen ceiling so I contacted them again to see if they could send someone that day. Later that afternoon a plumber arrived and replaced the ballcock. He was a courteous man, very helpful and fixed the problem in an hour and a quarter which included going out to obtain a missing component. The system is now operating correctly and I still have an intact ceiling. I am now awaiting the quote for the tank replacement. I would definitely recommend this company.

We produce whirlpools and I searched for a company who would evaluate the removal of one of our whirlpools in quite a delicate situation. After trying many companies Lucas Plumbing answered very positively. The professionality was clear from the very start. I work regularly with many plumbing companies within the UK, and where the most are very good and I have no complaints, none have quite matched this service. The customer contact was exceptionally well done, under difficult circumstances, I was included in all customer contact and regularly updated. I received a full job report when the work was completed including photographs of every step. The invoice was very clear with very reasonable price. I cannot praise this company enough, my only regret is that I cannot use Lucas plumbing for every job I have in in the UK.

Replaced two valves on unvented hot water cylinder. Went out of their way to meet my request for the work to be done earlier than had been planned because a problem had arisen. Work done to new schedule, very professionally. Paperwork excellent for quotation, invoice and receipt. It was a pleasure to deal with all Lucas personnel.

Cannot rate Lucas Plumbing & Heating highly enough. Each time I have needed their services they have turned up promptly, identified the problem, given an estimate and then completed the job on time and as per estimate.

Lucas Plumbing is a great company to work with. They installed a new oil boiler a couple of years ago as we embarked on our house refurb project, connected it to the temporary accommodation/outbuilding we were moving into on site to live in during the refurb, nothing is ever a problem or too complicated for them. Their admin team is five stars also, reminding you of annual services etc. Perfect.

Couldn't be better - booking easy, reminders sent of visit, engineer arrived on time and completed work in efficient and friendly manner. Prices reasonable too.

I had a very poor experience today, returning to this firm after using them last year with no bother. Booking made 2 weeks previously, 12-4 call out. Promised first call of the afternoon (reiterated over the phone). Called at 1330 asking where plumber was. Told he was delayed on morning job, called me back at 1420. Received call at 1500 to say he would be another half hour. I questioned why, lady (who turned out to be the owner) started raising voice, told me I was calling her a liar, and would cancel the appointment. I was taken aback to be honest, I had merely questioned how a job could have overrun by 3 hours plus. She got even more irritated and then put the phone down on me. I didn't raise my voice once. If she has a recording of the call she's welcome to submit it. Very, very poor. Can only assume there's a lot of mugs out there willing to put up with this. I would lose my customers fast with an attitude like that. Anyone know a good, reliable, plumber?