Lucas Plumbing & Heating Ltd

I had a very poor experience today, returning to this firm after using them last year with no bother. Booking made 2 weeks previously, 12-4 call out. Promised first call of the afternoon (reiterated over the phone). Called at 1330 asking where plumber was. Told he was delayed on morning job, called me back at 1420. Received call at 1500 to say he would be another half hour. I questioned why, lady (who turned out to be the owner) started raising voice, told me I was calling her a liar, and would cancel the appointment. I was taken aback to be honest, I had merely questioned how a job could have overrun by 3 hours plus. She got even more irritated and then put the phone down on me. I didn't raise my voice once. If she has a recording of the call she's welcome to submit it. Very, very poor. Can only assume there's a lot of mugs out there willing to put up with this. I would lose my customers fast with an attitude like that. Anyone know a good, reliable, plumber?

My taps had been leaking for some weeks and various work was done on them, but they still continued to leak. It appeared that the new parts were slightly different from the original, so minor adjustments were made and I am now leak free. The plumbers were very cheerful about their work which was done very efficiently. I would recommend this company.

The job was to stop a leak from the side shower on the bath. After the initial call out, the engineer ordered a new part. When the part arrived, it was it was the wrong one. So another was ordered and installed, but the leak continued and the tap worked in the opposite way, so turning on the tap produced a shower unexpectedly. Finally another engineer ordered another part and fitted it and it now works beautifully.

I had some 35 year old faulty sink mixer tap, shower mixer and gate values replaced. The engineer was friendly, tidy and efficient. Work was completed as per the quote. Would highly recommend.

Very impressed with the communication and professionalism of all at Lucas. I have no hesitation in recommending this company.

Lovely guys. Quote was quickly given, and although the work took longer, no further charge. Polite, friendly, efficient.

The work was carried out to a very good standard on budget. Issues were sorted out quickly and effectively. All on site were a pleasure to work with. Jake and his team coped very well with my inexperience of project management. I recommend them to all.

Always had great service with Lucas Plumbing. They’re trustworthy and get the job done quickly and properly.

Scott was great Turned up on time knew exactly what to do, worked cleanly, tidied up after I would highly recommend them

Altogether an excellent and professional service. Called in advance to advise arrival time. Very efficient, thorough and neat. Also reasonably priced. I will continue to use them for servicing (and any other plumbing jobs that may arise).