Lucas Plumbing & Heating Ltd

Great service, easy to make appointment. Had a problem with a radiator that other plumbers haven't been able to fix, 10 minutes and the problem was sorted! Would highly recommend.

Having had a water pump suddenly fail leaving us with no hot water in the household, Lucas Plumbing (and in particular Scott) were truly outstanding in fitting a replacement pump within 3 hours of us calling their team. Extremely empathetic on the phone with a clear willingness to try and help us get an appointment almost immediately. Plumber Scott replaced the pump 3 hours after our call on a Friday evening after hours. Truly exceptional customer service and service with a smile that went above and beyond. Superb and I cannot recommend Lucas plumbing enough. Many thanks and you have a customer for the foreseeable future that’s for sure!

Our boiler in recent years has been looked after a different Company, on an annual contract, which included a “service”. When they last visited the engineer was here for SEVEN minutes. I cancelled the contract. Purely by good chance I called Lucas. So glad I did. Lucas are very professional, high standards of work, and communication is brilliant. I made a great choice (luckily) The boiler is now working more efficiently and hopefully economically, time will tell. I will be sticking with Lucas.

Emergency work, carried out promptly and professionally. Impressive. Would definitely recommend this company.

Scott from Lucas Plumbing and Heating visited today to repair a bath and shower mixer and waste. It is so refreshing to deal with a tradesperson and company who are not intimidating or pushy. Highly recommend the company and Scott. Great workmanship, manner and left the space incredibly tidy. Very knowledgable too.

When my heating system failed, I contacted Lucas Plumbing after another plumber had diagnosed a faulty motorised valve but could not complete the repair soon. Lucas Plumbing requested valve details and sent an engineer, who charged for attending but only to confirm the issue—not to carry out the repair. They then provided a quote for the repair, stating that the whole system needed complete draining, and declined to break down their quote into labour and material costs. I engaged another plumber who completed the job for about 40% less and only needed to partially drain the system. My complaint to Lucas Plumbing did not resolve my concerns, and their reply included the sentence, “Please don't feel the need to use us again

The boiler installation was installed on time and on budget. Scott, the engineer was so helpful and patient. He explained everything he was doing. He was so polite and answered any questions we had. He did a very neat job, and left everything tidy and clean. We cannot recommend Lucas Plumbing enough. We found them through word of mouth from a friend who had used them. We have been using them for 4-years now and they never disappoint. They are our "go-to" plumbers. So glad we found them.

Easy to book. Clear appointment process. Good investigation and fitting work. Never tries to over sell you.

Could not have been better

Lucas serviced my boiler and did a couple of small plumbing jobs (mending a tap and a leaking toilet) for me. Done bang on time and all left clean and tidy.