Lucas Plumbing & Heating Ltd

The boiler installation was installed on time and on budget. Scott, the engineer was so helpful and patient. He explained everything he was doing. He was so polite and answered any questions we had. He did a very neat job, and left everything tidy and clean. We cannot recommend Lucas Plumbing enough. We found them through word of mouth from a friend who had used them. We have been using them for 4-years now and they never disappoint. They are our "go-to" plumbers. So glad we found them.

Easy to book. Clear appointment process. Good investigation and fitting work. Never tries to over sell you.

Could not have been better

Lucas serviced my boiler and did a couple of small plumbing jobs (mending a tap and a leaking toilet) for me. Done bang on time and all left clean and tidy.

Concern about possible leaking fuel line. Immediate response and outstanding customer service. Problem resolved quickly and efficiently by experts in their field.

Easy communication with the office, Scott arrived on time, was tidy, explained the job and completed the job on time. Would recommend.

The work was carried out on the day promised and completed on the same day. Their engineers havve always been very good and I have never had a problem.

I have used Lucas Plumbing for a number of years. Their engineers are always helpful, knowledgeable and honest.

The annual service of 10 year old Vaillant boiler identified 2 problems. A visit was arranged within a few days and done. Efficient organisation and helpful work. House nice and warm.

I was told (in writing) that the engineer would attend "to complete your work on 14/11 between 12:00 and 16:00. Nobody arrived, so I phoned at about 16:30 to find out what was happening. The person I spoke to was very apologetic but set a new time of Monday 17/11 between 08:00 and 09:00. The engineer did turn up at that time and did a good job - only took about 10 minutes maximum. The email I received when the job was first instigated (07/11) states as follows :- Cancellation Policy - Lucas Plumbing and Heating Ltd "Please note that once you have booked an appointment it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place you will be subject to a cancellation fee of £84.00 inc VAT " Lucas may wish to change this wording on reflection.