Lucas Plumbing & Heating Ltd

Replaced two valves on unvented hot water cylinder. Went out of their way to meet my request for the work to be done earlier than had been planned because a problem had arisen. Work done to new schedule, very professionally. Paperwork excellent for quotation, invoice and receipt. It was a pleasure to deal with all Lucas personnel.

Cannot rate Lucas Plumbing & Heating highly enough. Each time I have needed their services they have turned up promptly, identified the problem, given an estimate and then completed the job on time and as per estimate.

Lucas Plumbing is a great company to work with. They installed a new oil boiler a couple of years ago as we embarked on our house refurb project, connected it to the temporary accommodation/outbuilding we were moving into on site to live in during the refurb, nothing is ever a problem or too complicated for them. Their admin team is five stars also, reminding you of annual services etc. Perfect.

Couldn't be better - booking easy, reminders sent of visit, engineer arrived on time and completed work in efficient and friendly manner. Prices reasonable too.

I had a very poor experience today, returning to this firm after using them last year with no bother. Booking made 2 weeks previously, 12-4 call out. Promised first call of the afternoon (reiterated over the phone). Called at 1330 asking where plumber was. Told he was delayed on morning job, called me back at 1420. Received call at 1500 to say he would be another half hour. I questioned why, lady (who turned out to be the owner) started raising voice, told me I was calling her a liar, and would cancel the appointment. I was taken aback to be honest, I had merely questioned how a job could have overrun by 3 hours plus. She got even more irritated and then put the phone down on me. I didn't raise my voice once. If she has a recording of the call she's welcome to submit it. Very, very poor. Can only assume there's a lot of mugs out there willing to put up with this. I would lose my customers fast with an attitude like that. Anyone know a good, reliable, plumber?

My taps had been leaking for some weeks and various work was done on them, but they still continued to leak. It appeared that the new parts were slightly different from the original, so minor adjustments were made and I am now leak free. The plumbers were very cheerful about their work which was done very efficiently. I would recommend this company.

The job was to stop a leak from the side shower on the bath. After the initial call out, the engineer ordered a new part. When the part arrived, it was it was the wrong one. So another was ordered and installed, but the leak continued and the tap worked in the opposite way, so turning on the tap produced a shower unexpectedly. Finally another engineer ordered another part and fitted it and it now works beautifully.

I had some 35 year old faulty sink mixer tap, shower mixer and gate values replaced. The engineer was friendly, tidy and efficient. Work was completed as per the quote. Would highly recommend.

Very impressed with the communication and professionalism of all at Lucas. I have no hesitation in recommending this company.

Lovely guys. Quote was quickly given, and although the work took longer, no further charge. Polite, friendly, efficient.