Lucas Plumbing & Heating Ltd

I saw Lucas Plumbing fitting a new boiler at my friends house. I was impressed by their professional and courteous service and asked them to come look at my heating system (The company that had installed it had been ignoring my requests to repair it for over 4 months). Lucas Plumbing came and carried out a free assessment and provided a quote, pointing out some other issues that needed attention. I needed a new thermostat, a new control panel, to stop a continuous over flow (6 months!) and a servicing of a pressure cylinder. The quote was reasonable and acceptable. Appointment booked to carry out work. Was sent emails to remind me near the day, and a note to remind payment by Debit Card only, which was fine. Named plumber, Scott arrived on the dot of 8am - was courteous, polite and respectful of my home, he carried out the work tidily and speedily, no mess, no bother. He walked me round all the work done and explained operational differences. Payment made over the phone to the office, I was especially pleased and impressed that the bill was down graded to a lower amount, because Scott had carried the work out in less time. Impressive honesty and ethics. I am very pleased and completely satisfied with the service provided and would readily recommend Lucas Plumbing and Heating to anyone and everyone looking for a reliable, professional, reasonably priced and courteous service. Not very often you can say that these days. Thank You Lucas Plumbing

They completed the work requested, it took a little longer than expected but the job has been completed totally satisfactorily and on budget. Their representative was very polite communicative, extremely tidy - no water damage or leaks whatsoever. A very skilful plumber

I received and went ahead with a quote (which was based on some pictures of my plumbing setup I had emailed in to the admin office as requested) to replace a faulty cold water pressure reducing valve on my Megaflow system. The quotation process was quick and well detailed in terms of parts and labour. A reminder email was sent to me the day before the work was due to be carried out and the plumber (Scott) duly arrived on the day to complete the job as promised. He was very polite, took his shoes off when entering my home and completed the job to a high standard and left the place clean and tidy - as has been attested to by other reviews on this site. However, I have only given 3 stars for value as the quoted time I received to complete the job (2 hours) included having to make good (i.e. move / reposition) any pipework that didn't fit so that the new part (which had been updated since it was originally manufactured) could be accommodated in to my existing setup. As it turned out, the new part took up the same amount of space as the old and amending the pipework was not needed. However two hours was still taken to fit the new part which only required isolating the mains water supply (via the check valve in the same cupboard) and undoing a couple of compression joints to remove and then replace the faulty part. This work could have been completed in an hour or so (as quoted by another firm) and I feel that the last 30 - 45 minutes was used making up the quoted time.

We used Lucas Plumbing and Heating to replace a shower pump. We have been very impressed by their professionalism from enquiry to estimate to carrying out the work. The initial visit, to gauge the extent of the work, was very thorough. The estimate was well laid out, itemised and clear. Lewis turned up on the appointed day and worked diligently. There was no mess. The shower pump is working well. We will definitely use Lucas Plumbing and Heating for future plumbing problems.

We had a new boiler fitted along with three replacement radiators. The guys (Scott & Liam) were brilliant, knowledgeable, helpful and just really good at the job. They left everything neat, tidy and clean. Very highly recommended.

The trader fully explained the work that was going to be done : to replace my boiler, and resite it to an outside wall. A clear quotation arrived days later. Scott, theyou young mana who came to carry out the work was excellent: competent, courteous & friendly manner, explained clearly when I asked him questions, knew what he had to do & he cleared up & vacuumed each evening. When he finished the work he explained clearly how to operate the boiler. As some brick work needed replacing where pipes had been removed, two days later a builder arrived to replace the new bricks. He explained what he had to do and I could hardly tell where the new bricks were. They matched the existing ones. I am extremely pleased with the work done & and would certainly recommend this company!