Lucas Plumbing & Heating Ltd

Concern about possible leaking fuel line. Immediate response and outstanding customer service. Problem resolved quickly and efficiently by experts in their field.

Easy communication with the office, Scott arrived on time, was tidy, explained the job and completed the job on time. Would recommend.

The work was carried out on the day promised and completed on the same day. Their engineers havve always been very good and I have never had a problem.

I have used Lucas Plumbing for a number of years. Their engineers are always helpful, knowledgeable and honest.

The annual service of 10 year old Vaillant boiler identified 2 problems. A visit was arranged within a few days and done. Efficient organisation and helpful work. House nice and warm.

I was told (in writing) that the engineer would attend "to complete your work on 14/11 between 12:00 and 16:00. Nobody arrived, so I phoned at about 16:30 to find out what was happening. The person I spoke to was very apologetic but set a new time of Monday 17/11 between 08:00 and 09:00. The engineer did turn up at that time and did a good job - only took about 10 minutes maximum. The email I received when the job was first instigated (07/11) states as follows :- Cancellation Policy - Lucas Plumbing and Heating Ltd "Please note that once you have booked an appointment it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place you will be subject to a cancellation fee of £84.00 inc VAT " Lucas may wish to change this wording on reflection.

I recently had Lucas Heating & Plumbing in to carry out an annual boiler service and to provide quotes for some additional small works. These tasks were completed to a high standard, the quote resulting in a later visit to replace a faulty 3 port valve. Again, all work was done speedily & efficiently; I find Lucas engineers to be always polite, very capable and have no hesitation in recommending this company. Communications from Ciaran were excellent and a very minor issue arising from the boiler service was speedily resolved.

Jake was great. He worked out the issue very quickly and also noticed a secondary issue which was driving me nuts at the same time. We ended up simplifying things a lot with our underfloor heating control unit and also installing another valve to stop the underfloor heating activating the radiators too (secondary issue). All in all very happy with diagnosis and the remedial actions. We did have a small blip where the replacement unit was faulty, but this was resolved very quickly too. I would highly recommend Jake and the team at Lucas Plumbing & Heating.

James serviced boiler this morning . Arrived early and was polite throughout visit . Left reassuring me boiler in good working order . Very happy with Lucas plumbing efficient and reliable company

We do not have the competency to comment on the quality of the workmanship only time will inform us on this element. However the representative was at pains to ensure we knew he was behind schedule and unfortunately left the front grill off the fire nor clean marks he probably accidentally made on the landing and stairway walls. Furthermore he promised to look at radiators which varied in heat but that was forgotten. He did return to a fix the grill and left hurriedly with head bowed. He was apparently still behind schedule. We cannot doubt his competency or workmanship but the company would benefit if they introduce some form of training in customer care and awareness. Regretfully common courtesy and politeness was not evident

I have used Lucas Plumbing many times for a variety of jobs including gas boiler repairs and servicing, tap replacement, toilet flush repairs, and radiator replacement. They give clear estimates and do a first class job. They work tidily and their engineers are polite, friendly, experienced and knowledgeable. Highly recommend them. Willing to pay that little bit extra for quality and reliability.

Used this company for the first time to do a service on an outside oil boiler. Found them following detailed search and investigation of reviews. Very impressed. Very good communication and clear pricing. Work was done on time with a full report and breakdown of costs. The engineer - Jake - was very professional and a very nice chap. Will certainly use again and I strongly recommend this company. 👍🏻

We had recently moved to an oil fired property and had no idea where to begin. Jake was incredibly helpful, transparent about costs and friendly to boot - answering all of our (many!) questions! Really grateful to him for getting our heating back up and running before the winter months. Would highly recommend him and the team.

I have used Lucas Heating for boiler purchase, installation and service for several years and always found them to be excellent.

James came to service our boiler today and I would just like to say what a lovely young man he is, so polite and nothing too much trouble. We have used your company for many years and have always been very happy with your engineers and quality of work and will continue to us Lucas Plumbing.

Prompt and efficient - really excellent service to replace a part that no other company even bothered to come back to me about. Thank you.

They replaced my ancient boiler, checked all the radiators, replaced some broken radiator thermostats, drained the system as expected and treated with Fernox. Coincidentally I had received a very high bill from Thames Water but couldn’t find evidence of a leak. I’d mentioned this to Jake and he went out of his way to find the problem. An overflow from a small tank in the roof had been positioned above a gutter so could not be seen from the ground. Scott came to deal with this and replaced ballcocks/valves . While later draining the system he detected a serious problem in the hot water tank which was still affecting the overflow, so I needed a new tank. He explained this really well. He changed the tank next day. Because of the extra work they came on one more day to finish off and obviously had to add the tank to the budget, but everything was done very quickly and efficiently. Total respect for my property and no scuffs even when getting the old tank down a narrow staircase. No dust left. No pauses and it was a pleasure to have Scott working in the house. Said If I need explanations they will pop in. Arguably ten stars not five! Arguably ten out of five all round.

Very easy to deal with, good prices, good work and nice team to deal with. Jobs always neat and everything works after.

Fitted new sink tap, was within 4hr booking window. Did a good job and was very tidy. Was kept upto date with the booking as this was for a rental property.

Minor issue post installation, fast and professional response on reporting and on arrival and issue resolved satisfactorily in a timely and professional manner with clear explanation.

After trying several repair organisations, who all declared they were not qualified to work on my system, I was delighted to find that Lucas were qualified. The engineer was onsite quickly, diagnosed the problem and fixed it all within 30 minutes. Restored my faith in heating engineers.

Lucas plumbing are very honest, trustworthy and reliable. Their staff are awesome and did a great job. They are always happy to pop to take a look if I have an issue and offer great advice too.

This is the 4th time Jake from Lucas plumbing has attended my property to assess and undertake repairs to my pool boiler. As always he is polite, punctual and technically competent. His assessments of the problem have been spot on and he has been able to fix both times. Lucas Plumbing are now my go-to company for my boiler servicing and repairs

Very impressed with this company. Turned up promptly and did an excellent job. Very tidy and neat worker who cleared up well when finishing the work. Explained what he was doing along the way and took photos to show what work had been done. From the first telephone call to the finish of the work was impressive so would certainly use them again

James did a great job and returned when we found a valve on the floor. It turned out this was not due to James but he came back at the end of a long day to help us and gave advice.