Lucas Plumbing & Heating Ltd

Very pleased to have found this trader. They were prompt, courteous, communicative, and most importantly did the work I needed and fixed the problem I had. I have previously had one or two other plumbers out to look at the issue with my heating system - who carried out different fixes that didn't resolve the problem. In this case, the experience shone through; they knew exactly what needed to be done, and my system has been converted to fully pumped, removing the problems I had with gravity hot water not working well. I'm glad I looked at TrustedTrader and went, this time, with a trader with great past reviews. Importantly, also, they added a small piece of pipework configuration for the future; should my boiler need to be changed in future. This wasn't necessary now but gives an example of how they delivered a quality service.

The problem: faulty flush valve in upstairs toilet was forcing water thro external soil pipe which over time began to leak onto garage flat roof. The sequence: initial enquiry 26 Jan followed by site survey 2 Feb and quote 4 Feb. Quote was competitive with others & accepted. I was slightly concerned that the survey & actual work were to be done by 2 different people, but was assured the quote was accurate & firm. Engineer (Luke) arrived early 9 Feb. checked the job, went & got the bits he needed and completed phase one, returning 2 days later to complete & make good. Invoice arrived the following day - for exactly the amount quoted - and was paid 2 days later. The conclusion: What I liked was the clarity & efficiency of dealing with them; the engineer's patient & conscientious approach to his work; his pleasant & amenable manner. Be aware that Lucas charge VAT: I got the impression they are quite a sizeable business, but are pleasant, efficient and get the job done in reasonable time for a reasonable price.

First class job, engineer arrived on time, wearing COVID mask, Did the job as agreed, plus sorted out a leek under the kitchen sink, couldn’t have been more helpful.

Yet again Lucas Plumbing has provided an excellent service to fix a noisy shower. Punctual, courteous, tidy, efficient - thoroughly recommend.

Have had underfloor heating which has never worked efficiently since installation and recently not at all. George from Lucas plumbing made a comprehensive assessment of the problems and immediately gave me confidence that he could fix the problem. He was here for a complete day and despite some challenges fitted new pipework, valves and flushed out the system. A new pump was required and the system has been fantastic since and it has never worked as well. George and Phin were efficient and professional. They kept me in touch with the work through the day so I could see what they were doing. I couldn't recommend this company more highly. The telephone service was polite, clear and efficient and the cost of the work was very reasonable

We used Lucas Plumbing and Heating to fix some problems we were having with the underfloor heating and hot water in our new-build house with a smart heating system. From the initial phone call, through to the quotation visit and the work itself, everyone we dealt with was punctual, professional, and highly knowledgeable. The work was completed to a high quality and we were given good instructions on how to use the new equipment they installed. They also stricly followed Covid safety guidelines when working in our house, with masks at all times, ventilation, and social distancing observed, which was much appreciated. It was a pleasure doing business with Jake and his team - almost as much as having our heating working again!

Guys were swift in their work as ever. Explained everything before it was done and fixed a few smaller jobs while they were here. First class service, wouldn't hesitate to recommend.

However complicated is the breakdown the fault-finding is efficient and the issue remedied with a minimum of fuss.

I always use Lucas Plumbing and Heating - at work and now at my home. Professional, efficient and very competitive pricing. I would highly recommend Lucas Plumbing and Heating and only ever heard positive feedback from the residents on the residential estate where I work and they did a brilliant job with my toilet at home.

Called on a Monday and work carried out on Wednesday. Arrived well within time period. Friendly and efficient. Mask worn and I felt perfectly safe. Good value and a lot cheaper than plumbers we have used in the past. Recommended.

Very swift response to our early morning telephone call. We had no heating or hot water. Within no time the Lucas van arrived with an engineer, who quickly found the problem. Unfortunately a part was needed, and this was duly ordered. However should the part not arrive in time it was arranged that heaters would be supplied for our use whilst we awaited the arrival of the part. During the afternoon, just before four pm, we were telephoned and told the part had arrived and the engineer would be making his way to us to fit it. This was not a straightforward job, but the engineer Jake was calmly efficient and determined to get us heating and hot water. He achieved this. Our boiler is external, the evening was cold and dark. The next day, Saturday, Jake telephoned to make sure all was well and we were ok. This service was exceptional.

Having used Lucas Plumbing previously I find they provide their services professionally, effectively and agreed on schedule. Very good and fast at responding to subsequent queries and rectifying the small problem.

The work was completed on time and in an efficient and courteous manner. Lucas Plumbing and Heating are proactive, reminding me when a service is due, which is very helpful.

Very efficient company came out and assessed and identified my boiler problem after contacting them in the morning. By he afternoon the same day the boiler was repaired and working again many thanks to Brian for his professional and courteous manner.

This is my second time I contract Lucas Plumbing, the service, quality and customer service were excellent (as normal)

Efficient handling of request for the site visit. Prompt attendance with polite and thourough trouble shooting and service.

This company is helpful friendly, thorough and professional. My shower went wrong before coming out they investigated possible causes and advised us what to do, they then called the manufacturer, called me back with advice, I then purchased the required part which they fitted within days. I trust this company completely, they could have ripped me off, instead they advised me how to save money and then fitted the part and made sure that everything worked properly quickly and efficiently . I would recommend this company for their honesty and expertise.

Luke's team always good even when things go wrong. They stay and fix it, are polite, knowledgeable and don't try and sell your stuff you don't need. My go to plumbing and heating specialists.

I was impressed by the knowledge and proficiency of the engineer. He completed the work in good time and was respected Covid guidelines throughout the visit.

Included gas boiler service and unvented cylinder annual check. Replacement part installed on the second visit. Carried out at times agreed and with all area left clean. Plumber very respectful and wore a mask at all times. The used firm previously and would again.

Our 23 year old boiler finally died on us and so we needed to go boiler hunting, after getting numerous boiler from the ridiculous £5800 from British Gas to the ultra cheap, we called Lucas Plumbing after being recommend to us, and boy weren't we glad we did. A very through quote with numerous options which included moving the boiler from our airing cupboard to the loft, which gave us more room in the house. We decided to use Lucas Plumbing to install our boiler, we were recommended the ATAG which came with a 14 year warranty. The work was carried out in the three days we were quoted and from start to finish they were great, they kept us updated on the work that was being done and after everyday the areas they used were left clean and tidy, on the final day we were given a thorough run through of how the boiler worked as well as the new thermostat ( which can be controlled by an app). The boiler is just as good as we were told and our house is warm and toasty when we need it to be, as well as being cheaper for us to run. I cannot recommend the company enough and if you are still looking get them to give you a quote, they are not the cheapest nor the most expensive but they are the most professional.

Booking on the phone was easy and friendly. Arrived on time, did the job with no problems, and answered several questions I was concerned about, not in relation to the job in hand.

All work completed satisfactorily and information given on how to keep boiler at correct temperature even when house is empty

I have used this trader many times over the years and it is always a quick response and a friendly very competent job. The big jobs I have used them for are: I have had my oil tank replaced, my oil boiler replaced, a water leak repaired. And smaller plumbing repairs that now I am on my own are beyond my ability, Cost is reasonable and I am always happy to recommend.

After some bad experiences with another gas engineer, I found Lucas Plumbing & Heating and found them to be easy to deal with, professional and good value - which is really refreshing compared with the other company I was dealing with. There was someone to answer my phone call (better than letting it go to voicemail and never calling back), turned up when they said they would and then sent me a very fair bill. All good!