Bathroom tap
This is the third time I have used Lucas Plumbing and Heating Ltd and I have been really happy with the service offered. When I called to make a appointment for a plumber to come to my house, the girl that answered the phone was very helpful and arranged the time around my shift so I didn’t have to miss work. The Plumber arrived promptly on time and was very friendly and polite. Once he finished the work he explained what he had done and I was very happy to be able to use my hot tap again on my bath 🛁😃
Customer in Reading
Posted on 16/09/2020
, work completed 16/09/2020
Recommended
Appalling customer service
I'm disappointed to have to write this review as have used this company many times, previously having received good customer. However, things have obviously changed I have received appalling customer service, the job wasn't fixed - short term solutions put in place so the property required several call outs. The lady in the office was happy to lose my custom even though I'm a regular customer for several properties and there's not been an issue in the past, just about says everything when a company no longer cares about its customers.
Customer in Hertfordshire
Posted on 14/09/2020
, work completed 20/08/2020
First class work, on time, as per quote
Luke arrived on time, took his shoes off!, got stuck in. He rehung the radiator, replaced the bath taps all within the quote (both time and price) would be happy to have him back for any plumbing problems. Thank you
Customer in Wokingham
Posted on 11/09/2020
, work completed 09/09/2020
Recommended
Efficient gas boiler service
The engineer was polite, wearing a mask, and kept socially distanced. The service was completed quickly and efficiently without leaving any mess.
Customer in Wokingham
Posted on 10/09/2020
, work completed 08/09/2020
Recommended
Excellent service
Yearly boiler service carried out punctually, efficiently and comprehensively. Also, sound advice on draining and refilling the system provided free of charge. The combi boiler (Greenstar CDi 30) was installed by the same company 3 years ago and has been faultless throughout. Recommended.
Customer in Wokingham
Posted on 02/09/2020
, work completed 02/09/2020
Recommended
First class service!
I found this company on line & called them because I had a problem with an electric boiler & had no hot water! Their response was both knowledgeable & helpful. They came out within 24 hours and resolved the problem at a very reasonable price. I am absolutely delighted with their service and would definitely recommend them them as a reliable & professional company.
Customer in Wokingham
Posted on 26/08/2020
, work completed 26/08/2020
Recommended
Excellent Service
I have use Lucas Plumbing for domestic plumbing issued and needed a reliable plumber to help us open for business after the shutdown. They arrived on time and due to the situation managed to resolve the issue within 24hrs. Excellent, honest and reliable.
Customer in Wokingham
Posted on 23/07/2020
, work completed 23/07/2020
Recommended
10 out of 10
Ours was (for us) quite a big job ,a new oil tank and a new exterior boiler ,we found them skilled, proficient, punctual, polite,reasonably priced and everything was left clean and tidy. This was 5 star service at it's best and we would highly recommend Lucas Plumbing and Heating.
Rob
Posted on 11/07/2020
, work completed 10/07/2020
Recommended
Efficient and prompt service
I have used this company several times, and called on their services again this week to resolve a problem with a faulty toilet, and replace an outside tap. I was, as always, extremely pleased with the friendly, prompt and efficient service of this excellent Plumbing company, and I wouldn't hesitate in recommending them.
Customer in Wokingham
Posted on 07/07/2020
, work completed 06/07/2020
Recommended
Quick and Efficient
Our old gas central heating boiler was replaced with a new condensing boiler in less than 2 days with minimal disruption to the rest of the system. The existing opening for the external flue was re-used leaving a very neat finish on the outside of the house.
Customer in Wokingham
Posted on 06/07/2020
, work completed 24/06/2020
Recommended
Great efficient work
As always Lucas were tops. The previous sink and bathroom work was undertaken very efficiently and the found leaks were rectified on this occasion. The parts required were no longer available so a work around was undertaken and very successfully. Would recommend Lucas as a helpful and efficient company.
Bryan Pledger
Posted on 05/07/2020
, work completed 30/06/2020
Recommended
Replace shower thermostat
As ever, Lucas Plumbing were fast to arrange a visit. When here, they did a professional and thorough job with a minimum of fuss. Their work is always of a high standard.
Customer in Wokingham
Posted on 02/07/2020
, work completed 29/06/2020
Recommended
Boiler repair
Lucas Plumbing and Heating attended my property on request for a quotation for repair to my boiler. They attended at the agreed time and the engineer was extremely efficient and capable and would highly recommend this company
Customer in Bracknell Forest
Posted on 02/07/2020
, work completed 01/07/2020
Recommended
Replacing 7 old radiators and valves
The work was done efficiently and neatly in the 2 days with minimal disruption. The engineer was polite and helpful throughout. All was carried in accordance with the quotation.
Peter in Wokingham
Posted on 01/07/2020
, work completed 26/06/2020
Recommended
Excellent
Good service. The engineer came on time and fixed the problem .Will always use them. I am also having my boiler serviced as the prices are very reasonable
Customer in West Berkshire
Posted on 17/06/2020
(Reviewer did not use service)
Recommended
Prompt efficient service
This is a well managed and efficient plumbing/heating company. We have used them for many years now and have only had positive experiences.
Customer in Wokingham
Posted on 17/06/2020
, work completed 16/06/2020
Recommended
Prompt and polite
Came over to diagnose a ceiling leak and a faulty shower. Worked quickly on the shower and made a quick solve, ceiling leak was diagnosed within the hour, coming back for part two tomorrow. Overall, prompt, polite and professional service. Would highly recommend.
Customer in Wokingham
Posted on 16/06/2020
, work completed 12/06/2020
Recommended
Excellent customer service
I have used Lucas Plumbing several times and have been very impressed with all the staff I’ve encountered. The reception staff are polite and courteous and very efficient at booking appointments. Every plumber that has done work for me have been superb - very friendly, respectful and respectable, they have been a credit to their company. The work has been faultless and has been, in my opinion, reasonably priced too. I would thoroughly recommend this company.
Customer in Wokingham
Posted on 07/06/2020
, work completed 20/05/2020
Recommended
The central heating was running contually during hot weather
Lucas Plumbing and Heating sent an engineer promptly and he quickly identified and resolved the problem. He was clearly knowledgeable and professional. We have had no problem since. The price was modest and we were very satisfied with their service.
Customer in Wokingham
Posted on 03/06/2020
, work completed 20/05/2006
Recommended
Professional and helpful.
I employed the company to identify and repair a leak on the hidden services between two back to back bathrooms. The pipe work is boxed in and partially tiled with no access into the void. The engineer had the necessary equipment to investigate the location of the leak with the minimum disruption and damage to the property. He was efficient and courteous. From the first office contact to completion of work the company was most professional. Especially as the work was expedited during the lockdown. I have no hesitation in recommending this company. I am a retired Chartered Engineer so recognise a good building services company.
Customer in West Berkshire
Posted on 30/05/2020
(Reviewer did not use service)
Recommended
Very helpful
Many thanks for your speedy response and for Brian's very professional help in sorting out my problem.
Martin
Posted on 20/05/2020
, work completed 19/05/2020
Recommended
Great service
Lucas plumbing sorted out a leak at my property with minimum hassle. Pleased with the job results. Can always count on them getting the job done to a high standard.
Customer in Hampshire
Posted on 12/05/2020
, work completed 11/05/2020
Recommended
Excellent service
In the midst of corona crisis our power shower stopped working. I contacted Lucas by email and within 48 hours I received and accepted a quote. The work was completed quickly, efficiently and wthin the time scales set. The plumber was very aware of the need to social distance. I would definitely recommend this company for politeness, efficiency and speed of service.
Customer in Wokingham
Posted on 30/04/2020
, work completed 28/04/2020
Recommended
Lucas Plumbing
Excellent professional service from Lucas Plumbing & Heating Engineers nothing was too much trouble and an excellent completed job. I would recommend this company to anyone. I have an oil boiler and it is hard to find an heating engineer and plumber that you can say are excellent.
Jane in Wokingham
Posted on 17/04/2020
, work completed 15/04/2020
Recommended
Go to plumber
Always use Lucas because they are consistently brilliant Friendly, professional, fair quotes Excellent COVID safety policy; wear respiratory masks.
Customer in Wokingham
Posted on 17/04/2020
(Reviewer did not use service)
Recommended