Endorsed by Which?

Lucas Plumbing & Heating Ltd

4.9

456 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Lucas Plumbing and Heating Ltd was founded by Jake and Daniela Lucas with the main aim of providing our customers with the highest quality service to insure all our customers experience the highest standards of engineers for all their plumbing and heating requirements.
We have grown steadily since then, and currently our main services are:

• Plumbing
• Heating
• Commercial plumbing and gas
• Oil and gas Installations

........Our team believes in providing the highest quality service and products to insure that all our customers receive an exceptional service every time we work with you …….

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Underfloor heating
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Bathroom fitters

  • More Services

    • commercial catering installation servicing and breakdown

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
456 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Got us out of a fix
Customer Service
Quality
Value
Lucas plumbing and heating helped us out at short notice when we were let down by another company. They were very helpful and Scott was great. I would not hesitate to use them again and would definitely recommend.
LauraM Posted on 26/01/2018 , work completed 26/01/2018
Prompt and professional
Customer Service
Quality
Value
From quotation for new boiler to installation kept informed. Contractor turned up on time, engineers very pleasant and extremely satisfied with installation. Would highly this company.
Henry, Surrey Posted on 16/01/2018 , work completed 16/01/2018
Reliable & work done to a good standard
Customer Service
Quality
Value
Very pleased with Lucas Plumbing and Heating - we had a leak under our hall floor and they were excellent all the way, from diagnosing the leak to fixing it and doing a couple of other small jobs along the way. Always punctual and pleasant to deal with, did what they said they would do when they said they would do it.
TimSenior Posted on 14/12/2017 , work completed 14/12/2017
Brilliant job
Customer Service
Quality
Value
Prompt and professional. Excellent service.
Ann, Berkshire Posted on 24/11/2017 , work completed 24/11/2017
Excellent service
Customer Service
Quality
Value
Had a change of boiler, a Nest thermostat installed and a shower changed. Both Scott and Liam were polite, helpful and worked quick and cleanly throughout. Can't recommend them and Lucas Plumbing and Heating highly enough. Quote was very competitive and did not change. All good from first call to final invoice.
ShaunPaul Posted on 23/11/2017 , work completed 23/11/2017
Excellent service - Boiler & Heating Work
Customer Service
Quality
Value
We had a smart thermostat installed and the boiler mains switch box re-positioned. Friendly, polite, professional service received from booking to job completion, with thermostat explanation. Would highly recommend.
V***** Posted on 09/11/2017 , work completed 09/11/2017
Peace of Mind
Customer Service
Quality
Value
Prompt, efficient, courteous, reliable. Have recommended Lucas Plumbing to all my acquaintances who have been equally delighted.
Susan, Berkshire Posted on 30/10/2017 , work completed 30/10/2017
Thoroughly recommendable
Customer Service
Quality
Value
I liked the communication with the office as it's always a disruption to a routine when something need to be fixed at short time. The time window for the visit was narrowed down at convenient times. The engineer was quick and knowledgeable, having left his shoes out and politely introduced himself, he was soon investigating the problem and he was open to questions who totally satisfied my curiosity. I have no problem in using Lucas Plumbing again. Thank you
Sal Abbagnale Posted on 19/10/2017 , work completed 19/10/2017
Reliable Plumbing and Heating Service
Customer Service
Quality
Value
We have used Lucas Plumbing and Heating Ltd. to maintain our boilers (we have two), fit a new boiler and other general plumbing work for more than three years and the firm fitted the main boiler for the previous owners. We have always found them to be reliable and efficient and they seem to have a very good understanding of the systems we have and are able to maintain them to a high standard. They always turn up when they say they will and have never let us down. They operate very efficiently as well. We get email reminders when services are due and all work is backed up by a written quotation before the job is agreed. On the day or sometimes the day before we get an email reminder that the job is due which gives us confidence and a timely reminder. After work has been completed, invoicing is prompt and efficient and certificates for work such as boiler servicing are sent. We have been very pleased with the quality of the work and the service and have never needed to call them back. It is always done properly first time. It can be hard to find good plumbing and heating companies but we can certainly recommend this one. We are glad that the previous owner of this house recommended them to us.
Thomas Posted on 18/10/2017 , work completed 18/10/2017
Complications Overcome
Customer Service
Quality
Value
Trying to fit the new boiler around existing pipe work caused certain headaches but with extra effort and good workmanship they got the job done in time, replacing an extra controller. So quiet now we cannot believe it's working but going fine.
Richard, Berkshire Posted on 13/10/2017 , work completed 13/10/2017
Great work, neat and tidy. Recommended.
Customer Service
Quality
Value
Boiler replacement and central heating system flush. Great job completed by 2 really nice lads. Good price, great service. Happily recommend them.
Matthew Posted on 12/10/2017 , work completed 12/10/2017
Brilliant reliable plumbing
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating several times, and highly recommend them. Their plumbers are always reliable, come when they promise, do excellent jobs without wasting time, leave everything clean and tidy, and are polite and helpful.
Pole-Baker Posted on 02/09/2017 , work completed 02/09/2017
Great work
Customer Service
Quality
Value
Very good workers. Always left work space clean and tidy at end of day. Would recommend
Neil & Jane Posted on 20/08/2017 , work completed 20/08/2017
Great reliable friendly service
Customer Service
Quality
Value
I have been using Lucas Plumbing for many many years now and have recommended them to so many people. I have used them for a range of jobs from boiler replacements, bathroom refits, servicing and landlord safety requirements, aswell as general breakdowns and repairs. In all the time I have used them, I could not fault the speed and level of service, versatility, professionalism and standard of work. I have seen the company grow from pretty much a one man band when it was just Jake Lucas, to the larger successful company Lucas Plumbing is today. I wouldn't go anywhere else now, and the growth and success of this company really is testament to the excellent service and standard of work Lucas Plumbing provides. I couldn't recommend this company highly enough!
Alison Posted on 14/08/2017 , work completed 14/08/2017
Boiler Service and repair leak
Customer Service
Quality
Value
A great service from initial contact to final completion. The engineer was very knowledgeable and thorough in his work. I would have no hesitation in recommending this company.
Mr Ashok Dhuna Posted on 09/08/2017 , work completed 09/08/2017
Good Boiler Service
Customer Service
Quality
Value
Easy to book, arrived on time and very friendly. What more is there to say.
James Stinchcombe Posted on 08/08/2017 , work completed 08/08/2017
Top quality Worcester-Bosch combi installation
Customer Service
Quality
Value
Very pleased with removal of existing Vaillant combi and replacement Worcester-Bosch. Would certainly recommend this company for sound advice, high quality work and overall professionalism, combined with a reasonable cost, no surprises and a swift appraisal and quote. Top marks!
Robert Hughes Posted on 08/08/2017 , work completed 08/08/2017
Fantastic job done
Customer Service
Quality
Value
It took two weeks to completely replace a complicated boiler system, where previous owners had added bits of equipment over the years. Daniella kept me informed throughout. Scott was here early every morning and worked quickly and efficiently, leaving the site cleared and clean every night. All the old tanks and rubbish were taken away. We are now planning to have air conditioning units installed by Lucas Plumbing and Heating in the near future. We would highly recommend, they did a great job. Many thanks.
Ribeira Posted on 22/07/2017 , work completed 22/07/2017
Simple, easy to deal with, professional
Customer Service
Quality
Value
I have used Lucas P&H for 3 yrs now for my annual boiler service and landlord certificate. I've never been charged for any additional work. The tradesmen have always been professional/polite and friendly. They are accommodating in terms of schedule, times and logistics. It would be nice if largely overlapping work didn't require a double charge (landlord cert and service) but this seems to be an industry norm.
Rideti.me Posted on 22/05/2017 , work completed 22/05/2017
The trader replied (on 23/05/2017)
Thank you for your review and for choosing Lucas Plumbing & Heating for the past 3 years. With regards to the double charge comment i would like to just add that a combined boiler service and landlord certificate is charged at £114.00 inc VAT, that is a saving of £24.00 inc Vat should you book them separately.
Great fault diagnosis, clear quote, efficient admin and clean quality work
Customer Service
Quality
Value
Jake, Daniella and the Lucas Team were prompt, courteous and efficient throughout. They were 100% confiortable with me seeking other quotes and once we decided to progress with them (due to their superior fault finding and diagnosis of the problem), the admin and communication was fast, Clare and accurate. Jake arrived on time and did what was described in the quote perfectly. Job done, heating system fixed (an oil based system). Highly recommended !!
timjnolan Posted on 16/05/2017 , work completed 16/05/2017
Good quality work, very tidy and friendly
Customer Service
Quality
Value
Lucas plumbing did a great job. They completed the following pieces of work on time: Removal of old boiler Removal of old sinks Installation of new boiler with thermostat system Installation of water filter They were able to correctly recommend the best solution to meet our requirements. Work was tidy and good quality. The team were also really friendly.
Adam Roe Posted on 16/05/2017 , work completed 16/05/2017
Efficient and Friendly Local Firm
Customer Service
Quality
Value
I have used Lucas Plumbing on a number of occasions. They work to a very high standard, keep you informed on what they are doing and leave everything tidy after the job is completed, or they finish for the day. I would have no hesitation in recommending them.
Which? Trusted Traders Consumer Posted on 10/05/2017 , work completed 10/05/2017
Excellent job
Customer Service
Quality
Value
An old boiler and tank were replaced with a new combi-boiler, radiator and thermostats. The work was carried out quickly, efficiently and very, very cleanly with absolutely minimum disruption. The fitters were very friendly and professional, the quotation was extremely competitive and came with 3 years annual service, and the whole experience was hassle-free and pleasant. I would recommend the company very highly.
eamon Posted on 29/04/2017 , work completed 29/04/2017
Trustworthy, friendly team
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating for many years simply because the work they do is really good and more importantly can be trusted to be done well. You feel like you are in safe hands with a highly knowledgeable team quick to diagnose any problems and get the job done with the least amount of disruption to the customer. Hard to sometimes find - so really happy to recommend Lucas P&H to anyone.
Nigel Rampton Posted on 07/04/2017 , work completed 07/04/2017
Great service - in every sense!
Customer Service
Quality
Value
We returned recently from a foreign trip to find our house cold and miserable - our oil boiler was not running. On the advice of our friendly plumber we contacted Lucas Plumbing and they couldn't have been more helpful. Despite being very busy in the run-up to Christmas, Jake kindly arranged to fit us in and came promptly on the appointed day. He was extremely knowledgeable, efficient and very pleasant indeed. He diagnosed the problem quickly, fixed it, and then gave the boiler a thorough clean. I meant to write this at Christmas, but got diverted by life. But, I couldn't recommend Lucas Plumbing more enthusiastically - and the administration office was just as efficient and helpful. It is wonderful to deal with a company such as this. Jeff
JeffSm Posted on 31/03/2017 , work completed 31/03/2017