Lucas Plumbing & Heating Ltd

I asked several plumbing companies to provide me with a quote for the installation of a vanity unit and the connection of the necessary plumbing. Only one replied to explain their company’s billing system for a small job, Lucas Plumbing & Heating. His workman was on time, advised me on his suggestion to install the unit in the most efficient way and worked focused from start to finish. I felt comfortable with him in the house as he was a friendly and knowledgeable jung workman. He tested and cleaned after he finished his job. I received a job report straight afterwards with the option to discuss matters immediately, if necessary. The communication and administration is very straightforward and prompt. I have used Lucas Plumbing over a period of 28 years and have always been extremely satisfied with his service.

Lucas Plumbing came and serviced the boiler. They arrived on time and worked quickly and safely. Very positive experience from booking the appointment to completing the work and sending out the paperwork.

Jake came promptly on schedule and did a thorough job. Very tidy, polite and pleasant. Our gas fire is probably the cleanest part of the house now. We have found Lucas Plumbing and Heating very helpful and trustworthy every time we have called on their services.

No problems, very quick job. They checked we were happy with the temperature for the shower once they had replaced the cartridge.

Were able to clear blockage without any major issues and were just very nice and helpful. When booking they were also extremely helpful and courteous.

As arranged on time good work done in efficient time and fashion. All systems tested clean and operational on completion We have used Lucas Plumbing 3 or 4 times now. Consistent response every time.

As is usual with work carried out by Lucas engineers was done in a professional way. Area left clean and tidy during and on completion.

If I may say, Kya, the technician who was sent out, is a great asset to your company. He was very polite, and no amount of questions I asked was too many, as I was curious about how the heater, boiler, and water system in the apartment work. Kya provided clear explanations and insights while carrying out his work. Daniela, who handled my initial call and inquiry, was also very professional and friendly. Unfortunately, I can't recall the name of the gentleman who answered the phones on the day of the work, but his politeness, friendliness, and professionalism were equally noted. I would recommend Lucas Plumbers to anyone in need of a good team providing excellent service.

Engineer Finn was both polite and knowledgable. He identified the problem and got straight on with the repair but took the time to explain exactly what he had done. Top marks Lucas Plumbing

Very good service. Prompt reply on the phone with a date being booked in for the work. My engineer Finn was very pleasant, polite and explained everything to me. Although the problem wasn’t solved, because the parts need to be ordered and fitted, the service was excellent. I would recommend this company . Please could you send Finn to complete the work. Thank you,

Unexpectedly large water bill. No obvious leak. The Lucas team were very quick to answer my e-mail and I got a slot on the day. A very clear and knowledgeable young man arrived at the end of the day, and narrowed things down quickly. Turned out it was a very small persistent leak from toilet cistern to bowl. Resolved in less than 30 minutes. Great service from the word go - excellent plumber firm. Thank you.

We used to use Lucas Plumbing for our oil boiler until it was replaced by a heat pump. When we had a small plumbing job, we naturally called them again since they had always been very dependable. The engineer came on time and was very pleasant and helpful. He was careful and set about replacing a pair of faulty tap cartridges. This was done efficiently and all was proved to be working perfectly. All in all a very positive experience from a throughly excellent engineer working for a friendly and experienced local company.

The Engineer arrived on time did all the work requested and answered our general queries regarding the wisdom of a power flush of our radiators. He explained why sectors of some radiators were cooler. A helpful emailed quote as to how much such work would cost followed.

Engineer was polite and informative, worked quickly and efficiently. No mess quick and tidy. much appreciated.

Lucas Plumbing were able to visit quickly and undertake the work required. The work was efficient, tidy and exactly what we needed. The customer service and the colleagues who carried out the work was all excellent.

Good prompt service, good technician and admin back up. Lucas have turned out to be a first rate service company, it’s not easy to companies like that around here.

Pool boiler wouldn’t ignite. After several visits a number of parts needed replacing. The engineer was outstanding and prepared to come at the weekend. Puts customer service at many other plumbers to shame. Office admin really on the ball also. Bill was v expensive for parts however.

Lucas installed a new shower screen and cartridge. Pleased with the work, tidiness and time taken. Will use again.

Excellent work done with good explanations against my questions. Done on time and very friendly. For excellent work, modest charge.

Lucas plumbing was very quick to respond to an emergency call out. I came down stairs to find water gushing out from underneath my washing machine. It was a small pipe coming from the mains that was leaking badly it entailed some of the wall being removed .The problem was quickly identified and fixed with very little mess for a very fair price. Finn who did the job is very well trained and very capable. I am very impressed by Lucas plumbing. Belinda Hayes

Always find appointments easy to arrange, Engineers punctual, reliable and very organised admin before and after.

We had our boiler changed by Lucas Plumbing, they arrived when they said they would, they were tidy and completed on schedule and budget. There was a small teething problem they came straight back and fixed the problem. They were friendly and competent and aways kept us informed off the progress. Thank you.

As ever having used Lucas Plumbing and Heating on a number of occasions in the past, the work carried out efficiently as usual. Thanks to the engineer as usual site left clean and tidy again . Reported to the office on the Monday and completed by the next Wednesday. Always a great service from their office and engineers.

I have no hesitation in recommending Lucas Plumbing & Heating Ltd. Emilia was very helpful in fitting us in and I found their young engineer, Finn, to be polite & courteous - nothing was too much trouble for him and he did a great job.

My elderly parents had a diswasher installed by Currys, but after an hour the water connection pipe joint burst and water was coming out at mains pressure. My mother called me in a panic and it took me half an hour to get to their house. Water was everywhere and I turned off the mains. Currys couldn't attend until the next day and my parents had no water except of course the inch of water on the kitchen floor! I phoned Lucas who we use for our normal plubing needs. They pulled out all the stops and got to us in less than 2 hours with parts so that we could get the water back on. We were so relieved and grateful to Lucas for sorting this out for us.