Lucas Plumbing & Heating Ltd

We found ourselves without heating or hot water early in April this year. Also discovered the immersion hot water heater had also packed up. Had a promising start with Lucas plumbing with a quick initial response. But after the initial visits to fix the immersion heater, it was a nightmare. All in all, Lucas plumbing replaced the pump assembly, pressure sensor, relief valve assembly, expansion vessel, a full time consuming flush of the whole system and it still didn’t work. Engineers were great but were very poorly supported by the administrators and management. For some reason, the owner wouldn’t talk to me but preferred to relay messages via a poorly trained administrator even when he himself was in the office. They are too keen to say that new boiler is the solution and also promoting ATAG boilers that no one else has heard of or support. Eventually, I got ideal boilers out who identified the problem as a new heat exchanger and since then the boilers worked. I still had to chase Lucas plumbing to finish balancing the radiators and eventually an engineer turned up in July but never properly completed that element either. I gave up by then and I got another company to balance the system when the boiler was serviced by them last month.

Booked for a boiler service. Service was friendly, and efficient. No issues whatsoever, and I’ll be using this company again in the future.

This company has been providing me with boiler services as well as a replacement boiler and hot water tank. The service is thorough and the work has always been carried out on time and to the price quoted. I can only rate them as excellent.

After looking at the Which? Trusted Trader reviews of local installers I requested a quote from Lucas for a replacement for a working but 26-year-old boiler. The first visit by engineer for estimate was on agreed time and date. I had some predetermined ideas but the engineer was professional and competent and took me through some options to make a decision on. The quote was comprehensive and accurately reflected what we discussed. The work took 2 full days including a few items I asked them to do. We were left with a tidy site and hot water via the Immersion heater for one night the first day and the system fully installed by the end of the second. All in all, I can't fault the Company or service and a pleasure to deal with a local company who take pride in their work and customer service. Would highly recommend.

A friendly and knowledgeable company. A totally professional experience from the time you make the appointment to when the engineer leaves. Have no concerns in recommending the company and have, to family and friends.

We had our annual boiler service carried out this week and the engineer arrived on time and carried out the service in a clean and efficient manner. He serviced the boiler last year too and in the interim the boiler worked without any issues occuring.

Easy to book online. Arrived when expected, courteous and considerate. Did a very good job, efficient and tidy. Will definitely use again.

I had an outside tap fitted in my back garden to avoid carrying watering cans through the house. Also installed a new kitchen tap. George and Kya were sensitive to my lack of mobility and insisted on helping move anything necessary. The special service aspects which stood out included the fitting of new valves under the kitchen sink when a leak was detected - at no extra cost - and the repositioning of an outdoor thermometer which was in the way of new piping. The overall job took four and a half hours and their cheerful and professional approach ensured a stress-free experience.

Lucas plumbing and heating are very efficient. They always turn up on time. Friendly staff and good srevice

The team overcame a challenging installation (second floor) up two flights of stairs. They were friendly and efficient. The price was fair given the work done and the effort of moving the items from the garage to the second floor.

The work was for two elements of plumbing repairs and one was carried out on the first visit and the second, which was found to require an external repair from the water board, couldn't be carried out until approx. 3 weeks later. Both elements of work were carried out in a thoughtful, caring and professional manner and I am very happy with what was installed and carried out. Despite the need for an additional callout, Lucas Plumbing & Heating stuck to the original quotation price, which I thought was both fair and reasonable and I will readily use this company again and would strongly recommend them to anyone. In my view, they merit and deserve top marks!

Great service thanks. Proactively came out earlier than promised as we had a leak and gave good advice and sorted the issue. Thanks very much!

Had 3 visits - problem identified, quoted, then new boiler installed. All staff arrived on time and were very courteous - answering all my silly questions! Boiler installed neatly and new controls explained well. Would highly recommend. Thanks chaps.

I have been using Lucas Plumbing for over 10 years. Jake who is the owner has helped me several times when I have had water leaking out of ceilings, toilets and radiators! Sometimes at just a few minutes' notice. I can't recommend him and his team enough - they are polite, work hard, clean up afterwards and do not rip you off!

Brian Hale and his apprentice from Lucas P & H replaced my boiler expansion vessel. They arrived within the timeframe advised. Brian took the time to explain the process and answer my questions. I contacted Lucas P & H originally because they are a local form, who did a great job for one of my neighbours a few months ago. I would have no hesitation in using them again.

I've used this company before a few times for other things (e.g. relocating a washing machine into the garage and plumbing it in). This was just a boiler service and a list of other niggles/worries. The engineer was polite, friendly and not fazed by my list of requests. He explained what might need further work and gave options on next steps. I'll be getting them back soon to do a few suggested improvements and have no hesitation in using this company in the future.

This is now the 3rd time I've used Lucas Pumbing, and been happy every time. While not the cheapest rates around, they are reasonable, but most importantly they provide a good service quickly. The plumbers explain everything well and get the job done.

Always arrive in scheduled time slot. Courteous and efficient. Will listen to ''add ons'' when present and discuss validity / implications.

Great job done on my boiler annual service team here polite, considerate of space etc and got in with the job Very pleased with the service, feedback provided and professional manner in which they completed the work

I was recommended to Lucas Plumbing &Heating and was not disappointed. I was the last job of a busy day but the Engineer George Blake was friendly, helpful and professional, happy to answer my questions and give advice. He obviously takes pride in and enjoys his job. He is a real credit to Lucas and I would be happy to recommend this company based on personal experience.

Lucas came out promptly to diagnose our water heater problem on Tuesday June 9 and then came back two days later to fix it. A very fast efficient service.

Excellent customer service from Jake in the office through to his colleague who attended and did what 2 other plumbers had failed to achieve without having to remove so much as a tile from my concealed cistern. Thoroughly recommend, great communication skills to excellent, prompt attendance and plumbing skills.

A professional company we have used for many years on several properties and I am happy to recommend them for maintenance and build works.

I have been using Lucas plumbing for a number of years now and highly recommend. They recently replaced a tap cartridge and as always - came on time, did a professional job, were very pleasant to deal with and reasonable price. I referred them to a few friends of mine and all were happy too. I would definitely recommend on them

Easy to use booking website. Plumber arrived within the allotted time and was very friendly and knowledgeable. Our radiators were constantly heating up despite the thermostat being turned off. He identified that replacement valves were required and came back a few days later to undertake the work. Communication through email confirming the appointment and also sending invoices was very efficient and easy to use. I have recommended them to my parents who love locally and would you’re them again if any other issues should arise.