L W Gas Ltd

The boiler failed to fire first thing in the morning resulting in no heating or hot water. Called L&W around 8.30 who said that they we would review their work program for the day and called me back. After 15 mins Lee the boss called me back to obtain some more detail of the failure and the system and told me that they would have somebody with me by 11.00 am. The technician arrived on time and after some initial analysis identified the problem as a faulty solenoid valve which happily he carried as a spare in the van. The replacement valve was quickly installed and the system restarted.

I've been using LW Gas for a few years now, and their service is always impeccable. Communication is fantastic, they are happy to sort appointments via email, which is very helpful as I don't often have the opportunity to speak on the phone. Their operatives are always really friendly, efficient, and clean & tidy. Can't recommend this company enough!

The engineers arrived virtually on time and carried out an efficient service of the boiler and 2 gas fires. They left everything clean and tidy and were very pleasant.

Have been using this company for many years, both for our own house, plus family members properties. They are always helpful and quick to respond. Also they give a half hour "window" of time when the engineer will call, which means you don't have to wait in for hours with just a morning or afternoon slot. Will always explain why a replacement part is required and will tell you the approximate cost of it at the same time. Quite honestly, I can't fault them.

We received the annual automatic email reminder to say that our Boiler and Gas Fire Service was due and we were offered a precise diary date and time to suit our availability. Engineers, Ken and Mitchell, arrived on time. They were very friendly and respectful of our property using shoe coverings. They completed their work in an efficient and professional manner, paying particular attention to detail and left everything clean and tidy.

Have used L W gas before for a boiler service and was very pleased with work so went back to them for another boiler service just before Christmas. Unfortunately boiler condemned but Lee attended next day to discuss options and quote for work which was planned at earliest opportunity and was reasonably priced. Following concerns about significant disruption from removing existing open flue boiler from house internal chimney and replacing underfloor pipe work to combi on outside wall, Lee proposed a solution which made fitting easier, achieved the aim and allayed my concerns. Due to other commitments L W gas already had, work couldn’t be started immediately and was planned 15th and 17th Jan. On both occasions team arrived prompt and were efficient and professional keeping me advised of any issues and suggesting solutions. Work was completed to a high standard 90% on first day and finished by 1230 pm on 17th with new system and controls being explained to me. Arrangements were also made for removed items and residue to be collected later that day which it was. A few days later a small weep was found on one radiator connection but this was rectified very quickly. Overall I found LW gas helpful, efficient and they kept me informed when they would be attending and how work was progressing. Very pleased and satisfied with whole process and would strongly recommend and use again.

Had an issue with my hot water and as it was late evening - sent email request to a few company. Liz from the office phoned first thing next day and Ken came at lunchtime. Really lovely guy and was very patience with my questions and understood concerns I had. Discussed benefits as to getting a new boiler rather than try and keep my 20+ year old boiler running. Didn’t feel pressured at all and gave me options. Great service from Lee in quoting and assisting with finance - again answering questions promptly. 3 weeks later - sent 2 of his team to install boiler. Both guys very friendly explaining what they needed to do and kept me informed. Did the work quickly and kept area clean and tidy. Took time to explain how to use the new boiler etc Will definitely use them for the annual services Highly recommend - top service from all involved.

LW Gas were on time for my annual service and landlord gas safety check I need for my Ukrainian guests. Polite and tidy, excellent comms and reminders every year that its due, without harassment. very reasonable price and no hard sell

L W Gas came and installed my boiler last year (great price, 0% interest on finance, and friendly service), and then carried out the first annual service this month (good price, trustworthy & efficient). I’ve been very impressed with them so far, and I’ll continue to use them for annual services going forward.

LW Gas Limited are a company that works to the highest standards, earlier this installed a complete heating system and just recently came to check the system was working well and in addition replaced the toilet system. Staff always polite, efficient and on time, clean up after work completed and I highly recommend this company.