M.B. Heating Solutions Ltd

MB replaced my boiler back in 2017, I have to say it wasn't the best experience due to a number of issues during install and after. I base my decisions around reviews so sharing my experience could help fellow readers to decide and due to time from install in review. The company may have changed its standards. During Install, placed controls in a different location to request, My guess as is it was easy. Put a hole in a bedroom ceiling when working in the loft. They made a song and a dance about repairing this as tried to say it wasn't them. they are the only people who were in the loft. And wanted us to sign a form to waiver any further responsibility if it was to happen again. As they had to correct a fault on the valve. After, had ongoing issues with the valve so got British gas to come and fix it they wouldn't sign a brand new boiler up to the homecare service due to a bad install. Flues too close to the neighbours and although running a pipe into the ground, it had nothing attached to it, as in the form of a limestone soakaway. Wrong fusing on wiring. All in all, poor job. But I now have come to sell my house and they have not even registered the work on Gas Safe or the local authority. So I've had to pay for an insurance policy for the new owners. This was some time ago. I do hope they have improved.

Why is it a surprise to find a tradesman, who knows to turn up when he says he will, does the installation without fuss or problems, and then offers advice on how to use the appliance

Faultless service. My boiler flooded my kitchen and MB came out straight away to stop the leak and then was able to fit me in for a new boiler the next day. 100% recommend

Michael identified two problems - lack of gas pressure and faulty PCB.. He promptly arranged for Network Gas to sort out the first, which was done within 2 hours. He returned to fit the new PCB but Worcester Bosch had sent the wrong one, and he had to come again with the correct one. Michael was helpful throughout and explained clearly what the issues were. I was very pleased and will use him again.

Extremely impressed with MB. I needed a radiator removing ASAP, searched for a local plumber, and contacted three. MB responded almost immediately, and I arranged the appointment - all done very easily. On the day, because I was trying to juggle other appointments, I asked if it was possible to be given a rough idea of timing, which I was, and then I was also contacted to let me know Michael would arrive in 30 minutes - which he did. He was polite, friendly, was clearly experienced, and completed the job quickly and efficiently. He tidied everything, and e mailed me an invoice. I would not hesitate to recommend this company, and would use them again.