I apologise that we did not respond in a timely manner to your letter, but we have been inundated with work due to the very wet summer we have experienced, nonetheless, we should have replied sooner. I am sorry that you did not find the cost of the repair value for money and it might be helpful, therefore, if I explain how we structure the charges for our work and how this applied to the sum that was estimated, accepted and billed for. The minimum charge for any roofing job we undertake is one day’s work plus materials this is because until we strip the roof covering off to undertake a repair, we do not know what we will encounter. It is not possible at the stage of providing an estimate to know what issues we may face; we may need to replace roof battens and damaged felt etc and if that is the case, we would need to remove a larger section of the roof and replace any damaged tiles in the process, because of this we cannot book our operatives in for more than one repair per day. All the estimates we provide are for a fixed price and we take the risk as a business that the job could be more extensive than we have estimated for i.e. more than one day. Unusually, in your case, the repair proved to be very straightforward and we did not encounter any further damage to repair. Our business model ensures that we can to guarantee the cost will never exceed our estimate and our customers receive a 100% professional and comprehensive repair with a 10 year guarantee.