From his initial scoping visit to the completion of the work, Shaun and his team were fantastic both with the heat-pump work and the bathroom refurbishment. Having just moved into our new home, a very quirky wood-built house, we wanted to move on from a gas to a heat-pump system. We didn't know any trades in the area so were nervous about who to choose. Shaun's visit reassured us - not just his obvious technical knowledge, but also his ability to look for solutions to potential problems. At the same time we drew his attention to our bathroom, which was in urgent need of refurbishment, something that his firm was well placed to sort out. Both jobs were completed over a period of three and a half weeks, though Shaun had been working for some time prior on the technical aspects of the heating system to ensure maximum efficiency, and we couldn't be more satisfied with the outcomes. The bathroom was totally refurbished - tiles, floor and all the sanitary installations - and looks great and, importantly, fully functioning. The heat-pump system was obviously more complex entailing new radiators as well as the pump and water cylinder. That work required a lot of problem-solving due to the nature of our house, all of which the team took in their stride with humour and skill. We have no hesitation in strongly recommending Shaun and his team. Their positive attitude and cheerfulness, even when encountering a problem, ensured that we were fully informed and comfortable throughout.