Martin was recommended to us by my mother-in-law, who he's done several small jobs for, and he came round as promised to see what we needed doing. (There was no charge for a call-out / assessment visit). We knew we wanted to replace a WC and cistern, and discussed with M&M what to do about a thermostatic shower which was only running cold. Martin was friendly and seemed entirely honest in his assessment of the work required . He was reassuringly positive about being able to sort the shower and WC replacements with no fuss,. His advice appeared sensible to a non-plumber. We had to wait a few days to get the work done, because M&M were very busy, but he kept us updated without having to pester him. Martin and his colleague were punctual when they came to do the work, and personable and answered my questions about the work patiently. His work was neatly finished in good time, with the minimum mess, and the fee for the work was very fair. I would definitely use M&M again and recommend them.