MakoExpert Ltd - Property Refurbishment Specialist

We found MakoExperts through trusted traders and I am pleased to confirm their ratings are a true reflection of Mario's work. Mario is extremely personable and clear when communicating. He was always keeping us updated with the works progress and, unlike other traders, kept clear accounts and asked for approval of any additional things that implied costs... so no nasty surprises at the end. Mario's work was flawless and he even helped us with a couple of minor things (e. g. shelf mounting) free of charge. I would thoroughly recommend MakoExpert to anyone thinking of hiring them to give new life to your home.

Mario and Kostya attended at short notice to an exterior repaint of my flat, (with some current ongoing after-care), and finished a great job on time and on budget. The communication throughout was just as impressive as the handiwork, with Mario immediately "getting" the desired effect of our choice of paint colour and finish, and making sure he kept me informed of the progress of the job throughout. He drew my attention to a number of flaws and defects in the exterior surfaces that needed remedial work, and always kept me informed about which stage the job had reached and the time remaining to finish. I will be sure to call him first the next time I need a quote.

We contracted Mako Expert to undertake an extensive refurbishment job on our house in the Suffolk countryside. This included: - stripping wall paper, - plastering - making walls good - painting ceilings, walls, doors, radiators, window frames - renovating and retiling a fireplace - fitting a cat flap to solid unit UPVC door All work is of an excellent standard, and was completed on time and to budget. We noted that high quality tools were used (Makita and Milka). Dealing with Mako Experts was extremely professional throughout - Mario's initial site visit to prepare a quote was on a Saturday, and undertaken in great deal - Preparation of the contract, and subsequent invoicing, with Joanna was very professional; and linked directly to the initial site visit and progress of works Mario, Costa, Michael and Raz were diligent in their work, and extremely courteous throughout the 3 week period of being on site. During the works, the house was kept clean and tidy and attention to detail was high. All the work is excellent, but we would like to emphasise the quality of: - Plastering finish (on old walls, difficult to work with) - Overall paint quality finish - Fireplace renovation - an old tired, fireplace looks superb - Cat-flap fitting On completion of the project, the house was left in a clean and tidy state, with all excess materials (paint, plaster etc) left for our future "touch up" use. We could not recommend Mako Experts strongly enough.

We employeed MakoExpert Ltd Team to carry out a full painting and decorating in a five story dwelling in Marylebone. They worked tirelessly, with a high level of detail and efficiency, often turning up early and staying late to get the job done. They had a good professional attitude throughout the project as well as being polite to deal with and trustworthy. Mario, Operations Manager, was always available to provide advice on products and styles. He ensured the property was always kept clean and pushed to finish the works quicker even despite delays from Covid. I had a great experience with Mario and his team and look forward to working with them again in the future.

Mario was unbelievably helpful from start to finish. He build our trust from day one and would always go the extra mile (working late and at weekends) to make sure we finished on time. He repainted the entire house and quickly dealt with additional work which cropped up quickly and efficiently, leaving us very happy with the finished product. I couldn’t recommend Mario enough!

We used MakoExpert Ltd. for a complex set of jobs in our kitchen, and was very happy with both the quality of work, and the service. Unlike other traders I've used previously, Mario and his colleagues involved us in all decision-making processes, and ensured we were satisfied with the finished result. Any questions about the jobs were answered immediately, there were no "surprises". I found Mario to be professional, he obviously has a wealth of experience to draw upon, he always gave honest answers and was keen for us to be satisfied with the work. All the work undertaken on-site by MakoExpert and their contractors, was completed to a high standard. All the materials were properly accounted for, with the remainder left with us after completion. I would recommend MakoExpert, and will use them where possible for future work.

Our roof suddenly poured with rain water through two floors, and in our hour of need Mario was kind enough to go out of his way to contact roofers, one of which was able to assist us immediately. Mario checked up on our progress and made sure that all was solved.

Mario has just completed the painting front and back of my house which was in a sorry state. It required a full scaffold and there were various minor repairs and replacements to guttering which he did without hesitation and for an extra charge. Both painting and repairs were done to a high standard as he is a perfectionist and the finished result is very smart. The work is not cheap but I wanted a good result. It took a few weeks to finish as he works alone and there were extra jobs but I prefer a job like this to be done well rather than in a rush. Of course the work must pass the test of time and winter weather but there is a guarantee which I will not hesitate to use if necessary. Mario was consistent and punctual and kept me in touch with progress at all times. He is neat in both work and appearance and respectful of my space and time and always attended to details; he was present at both the construction and removal of the scaffolding. I will not hesitate to use MakoExpert again.

What work did they do? Mario and his team replaced the decking on my balcony last week and I am delighted I found him. He is helpful, honest, professional, friendly and a great tradesman I imagine I wasn't the ideal client as I constantly changed what work needed to be done, due to issues with my Freeholder. It was quite a stressful period but Mario was amazing. He was in constant communication with me and was always happy to amend the work. I also had a deadline and Mario made sure the work would be completed on time. The work itself was impeccable. The job beforehand was atrocious and rather than cover up the mistakes, Mario and his highly skilled carpenter cleaned and corrected the previous tradesmen's errors. He also did so at no extra cost, which was most kind. The decking was laid perfectly and looks great! Having moved to London from overseas it meant I lost my network of trusty contractors, so after three years I am delighted I met Mario. In this city, there are a lot of cowboys but Mario is certainly not one. He is not only trustworthy but he is great at his job and will always make you feel at ease. I cannot recommend him enough!

We spoke with Mario today on the phone who came across as super efficient and punctual with how he deals with the business and the potential job at hand. He said he would create an invoice without first visiting the property as that was the way he does things which was something I wasn't used to do but I like to give everyone a chance, it was certainly different. I told him it was a very small one bed house and needs painting throughout. A couple of hours later I was emailed a quote. The quote stunned the hell out of me, I thought it was a joke at one point! The quote was for £6,800 and that was for labour only.....not paint / equipment or VAT. I was shocked because we've had around ten quotes now for our small one bed house that needs painting throughout and was offered quotes of around £1,000 to £2,500 all in....labour / paint and VAT etc. I'm not here to complain as theres nothing to complain about as traders are free to charge what they like of course, but I just couldn't fathom that amount for our little house when the rest of the quotes were much much lower. I'm free to say no as much as the trader is free to charge what they charge so yes this isn't a complaint Mario as you came across as extremely efficient but yeh, just stunned by the labour cost! :)