MakoExpert Ltd - Property Refurbishment Specialist

Mario and his team did an excellent job and were so easy to work with. They were very professional and communicated well, keeping me informed about progress and timings etc. I originally contacted Mako to repair a hole in the wall and to paint a couple of rooms in my flat in preparation for sale. Mario was aware that I am looking to sell and made some excellent suggestions for additional pieces of work that would be good to complete ahead of sale (e.g. repairing the kitchen kick board, grout and silicone replacement in the bathroom, maintenance of door handles etc.). Mario was very good at explaining the options and work being undertaken at each stage. The work was performed to a really high standard, and they left the flat in a perfect condition on completion of the work (no dust, damage etc.). Joanna in the main office was also easy to deal with, and the invoicing process was really clear. Overall a fantastic job and I would definitely use Mako again.

Quoted me £6000 for laying 60m^2 of laminate flooring, that is £100 per m^2, which is almost unheard of. Different builders have quoted between £1500 and £2500 for the same job. As he was my first quote, we arranged to meet in person for a more detailed quotation on a few additional points. Initially, Mario was very friendly, but I was disappointed when he proposed just using scotia/beading around the flooring, without proposing any alternatives, for £6000 I'd at least expect him to replace the skirting. Mario also suggested that he could get a cheaper price for the flooring if I bought it through him, this is often no longer true with online wholesalers, he would know this. Having got a couple of new quotes since provisionally accepting his, I mentioned that his wasn't very competitive and that I'd be looking for closer to £1000 to £2000, he then got angry, accused me of 'wasting his time', and threatened to try to invoice me for his petrol and congestion charge. When I asked if it was because he doesn't like laying laminate flooring, or if the job was too small (I mentioned that we'd get him back to do the kitchen and bathrooms if all went well), he denied that this was the reason, and that this was just his price. It appears Mako Expert profits by charging extortionate prices to those who don't know better (as emphasised by his quote), and then doing decent but not excellent work (as emphasised by him proposing beading and not skirting replacement).

I asked Mario and his team to paint three rooms in our grade 2 listed home. When they arrived, the electricians had left the rooms in quite a bad shape and made some damage that Mario hadn't seen when he quoted for the work. We were working towards a really tight timescale, as we'd booked carpets being fitted and moving in. Despite all of that, Mario and his team were unfazed by the unexpected work, talked me through how it could be fixed and reassured me from the beginning that they could handle it and still provide great results in the timescales we'd agreed. Wow! They didn't disappoint. The team worked so hard to get everything done in time for us and the results were incredible. The finish they achieved was unbelievable, considering the state of the plasterwork and woodwork when they started. The rooms look brand-new, even though the house is hundreds of years old. We weren't living in the house, or nearby, when the work was being done. So Mario messaged me regularly and called every evening to let me know how the work was progressing. That level of communication and management was excellent and beyond what I expected. Once the work was done, Mario insisted on doing the handover in person and used a high powered LED spotlight in each room, to make sure I could see there weren't any floors. They left the house immaculate, having cleaned up after themselves and the other tradesmen and left us all the unused materials for us to reuse. I can't recommend them enough.

Mario was trustworthy and efficient. He was very professional and also kept things tidy. He did a nice job and stuck to the timelines he initially told me.

Mario and the team from MakoExpert carried out a major refurb on our large apartment in London after we moved back from abroad. All the rooms were painted, plumbing works in both bathrooms, installing new lighting, repairing decking in the outside area, and a number of smaller jobs. Every job was performed with a huge amount of care, and the results are fantastic. The flat was thoroughly prepared in advance to minimise mess / disruption, and on every visit during the project, it was obvious that the team took great pride in their work, and in looking after the property. We found MakoExpert through online reviews, and our first meeting with the project manager Mario was very positive. He made great suggestions on what to fix, and was very transparent on costs and timelines. The work was carried out very professionally, and we are delighted with the results. We would recommend the MakoExpert team for any decorating / refurbishment work.

Mako Expert was recommended and selected to do repair and decorating work both outside and inside our flat. Mario of Mako Expert conducted both the briefing and the works himself. He has a strong work ethic and prides himself on delivering a high standard of finish. He also has various tools and machines which helps deliver a good finish and save time. Joanna of Mako Expert managed the contracts and invoicing and was efficient answering my questions. I was pleased by the attention to detail showed by Makoexpert. This included covering all flooring and furniture to protect everything. Whenever I raised an area I wanted further attention, Mario was happy to take a look and fix the issue if reasonable. I took his recommendation on paint products which tended to be more expensive but the finish was worth it. All materials were purchased by Makoexpert with receipts shown as proof of purchase when invoicing. The project was estimated to take four weeks. In the end more work was required than expected so works took just under five weeks. Mako Expert were not the cheapest but they charged a fair price for the quality of works delivered. On the whole I’m pleased with the result and will look to use Mako Expert on future works. If using again, I will do more to clarify what works are in scope and out of scope so I’m clear on potential extras. Finally, I’d recommend giving final works a detailed look to ensure nothing has been missed.

We had our flat painted and decorated by Mario and his team - 2 bedrooms, reception room, stairs and hallway. The property is Victorian and as well as painting the plaster needed a lot of attention. I am really impressed with the results - there was a lot of detail involved with different pieces of woodwork, windows, stairs, colours and it all looks very neat and tidy. Mario and his team were very professional, making sure we were well informed of the process and exact costs and why at every step of the way. As well as the painting, they also repaired the staircase which looks fantastic and painted some outside railings which I'm very happy with. Highly recommended.

I used MakoExperts for a repair to my bathroom ceiling following a leak from an upstairs flat. The work was carried out well, and completed quickly. Mario explained the stages of the work beforehand, so that I was clear about the process, and he was a tidy and careful worker.

I thoroughly recommend Mario who refurbished one of our bedrooms to a high standard. The children were very curious and wanted to see what he was doing; he took the time to show his tools which they were thrilled about. He left the flat in a prefect state, all clean with no dust - very appreciated.

We found MakoExperts through trusted traders and I am pleased to confirm their ratings are a true reflection of Mario's work. Mario is extremely personable and clear when communicating. He was always keeping us updated with the works progress and, unlike other traders, kept clear accounts and asked for approval of any additional things that implied costs... so no nasty surprises at the end. Mario's work was flawless and he even helped us with a couple of minor things (e. g. shelf mounting) free of charge. I would thoroughly recommend MakoExpert to anyone thinking of hiring them to give new life to your home.

Mario and Kostya attended at short notice to an exterior repaint of my flat, (with some current ongoing after-care), and finished a great job on time and on budget. The communication throughout was just as impressive as the handiwork, with Mario immediately "getting" the desired effect of our choice of paint colour and finish, and making sure he kept me informed of the progress of the job throughout. He drew my attention to a number of flaws and defects in the exterior surfaces that needed remedial work, and always kept me informed about which stage the job had reached and the time remaining to finish. I will be sure to call him first the next time I need a quote.

We contracted Mako Expert to undertake an extensive refurbishment job on our house in the Suffolk countryside. This included: - stripping wall paper, - plastering - making walls good - painting ceilings, walls, doors, radiators, window frames - renovating and retiling a fireplace - fitting a cat flap to solid unit UPVC door All work is of an excellent standard, and was completed on time and to budget. We noted that high quality tools were used (Makita and Milka). Dealing with Mako Experts was extremely professional throughout - Mario's initial site visit to prepare a quote was on a Saturday, and undertaken in great deal - Preparation of the contract, and subsequent invoicing, with Joanna was very professional; and linked directly to the initial site visit and progress of works Mario, Costa, Michael and Raz were diligent in their work, and extremely courteous throughout the 3 week period of being on site. During the works, the house was kept clean and tidy and attention to detail was high. All the work is excellent, but we would like to emphasise the quality of: - Plastering finish (on old walls, difficult to work with) - Overall paint quality finish - Fireplace renovation - an old tired, fireplace looks superb - Cat-flap fitting On completion of the project, the house was left in a clean and tidy state, with all excess materials (paint, plaster etc) left for our future "touch up" use. We could not recommend Mako Experts strongly enough.

We employeed MakoExpert Ltd Team to carry out a full painting and decorating in a five story dwelling in Marylebone. They worked tirelessly, with a high level of detail and efficiency, often turning up early and staying late to get the job done. They had a good professional attitude throughout the project as well as being polite to deal with and trustworthy. Mario, Operations Manager, was always available to provide advice on products and styles. He ensured the property was always kept clean and pushed to finish the works quicker even despite delays from Covid. I had a great experience with Mario and his team and look forward to working with them again in the future.

Mario was unbelievably helpful from start to finish. He build our trust from day one and would always go the extra mile (working late and at weekends) to make sure we finished on time. He repainted the entire house and quickly dealt with additional work which cropped up quickly and efficiently, leaving us very happy with the finished product. I couldn’t recommend Mario enough!

We used MakoExpert Ltd. for a complex set of jobs in our kitchen, and was very happy with both the quality of work, and the service. Unlike other traders I've used previously, Mario and his colleagues involved us in all decision-making processes, and ensured we were satisfied with the finished result. Any questions about the jobs were answered immediately, there were no "surprises". I found Mario to be professional, he obviously has a wealth of experience to draw upon, he always gave honest answers and was keen for us to be satisfied with the work. All the work undertaken on-site by MakoExpert and their contractors, was completed to a high standard. All the materials were properly accounted for, with the remainder left with us after completion. I would recommend MakoExpert, and will use them where possible for future work.

Our roof suddenly poured with rain water through two floors, and in our hour of need Mario was kind enough to go out of his way to contact roofers, one of which was able to assist us immediately. Mario checked up on our progress and made sure that all was solved.

Mario has just completed the painting front and back of my house which was in a sorry state. It required a full scaffold and there were various minor repairs and replacements to guttering which he did without hesitation and for an extra charge. Both painting and repairs were done to a high standard as he is a perfectionist and the finished result is very smart. The work is not cheap but I wanted a good result. It took a few weeks to finish as he works alone and there were extra jobs but I prefer a job like this to be done well rather than in a rush. Of course the work must pass the test of time and winter weather but there is a guarantee which I will not hesitate to use if necessary. Mario was consistent and punctual and kept me in touch with progress at all times. He is neat in both work and appearance and respectful of my space and time and always attended to details; he was present at both the construction and removal of the scaffolding. I will not hesitate to use MakoExpert again.

What work did they do? Mario and his team replaced the decking on my balcony last week and I am delighted I found him. He is helpful, honest, professional, friendly and a great tradesman I imagine I wasn't the ideal client as I constantly changed what work needed to be done, due to issues with my Freeholder. It was quite a stressful period but Mario was amazing. He was in constant communication with me and was always happy to amend the work. I also had a deadline and Mario made sure the work would be completed on time. The work itself was impeccable. The job beforehand was atrocious and rather than cover up the mistakes, Mario and his highly skilled carpenter cleaned and corrected the previous tradesmen's errors. He also did so at no extra cost, which was most kind. The decking was laid perfectly and looks great! Having moved to London from overseas it meant I lost my network of trusty contractors, so after three years I am delighted I met Mario. In this city, there are a lot of cowboys but Mario is certainly not one. He is not only trustworthy but he is great at his job and will always make you feel at ease. I cannot recommend him enough!

We spoke with Mario today on the phone who came across as super efficient and punctual with how he deals with the business and the potential job at hand. He said he would create an invoice without first visiting the property as that was the way he does things which was something I wasn't used to do but I like to give everyone a chance, it was certainly different. I told him it was a very small one bed house and needs painting throughout. A couple of hours later I was emailed a quote. The quote stunned the hell out of me, I thought it was a joke at one point! The quote was for £6,800 and that was for labour only.....not paint / equipment or VAT. I was shocked because we've had around ten quotes now for our small one bed house that needs painting throughout and was offered quotes of around £1,000 to £2,500 all in....labour / paint and VAT etc. I'm not here to complain as theres nothing to complain about as traders are free to charge what they like of course, but I just couldn't fathom that amount for our little house when the rest of the quotes were much much lower. I'm free to say no as much as the trader is free to charge what they charge so yes this isn't a complaint Mario as you came across as extremely efficient but yeh, just stunned by the labour cost! :)

Mario and Joanna have been a pleasure to work with. I was let down by a design company and had to get a new painter and decorator and someone to lay a new kitchen flooring in as soon as possible, to complete a fraught job on my new flat. Mako Expert were quick to respond and Mario was in to view the property and work to be completed in days. Mario is extremely knowledgeable, constantly problem solving in a badly designed kitchen, he is detail orientated and a perfectionist, which i appreciated. Mario, laid a beautiful new kitchen floor in for me, prepared my walls, doors, frames and skirting boards and painted them beautifully. I also used a plumber though Mako Expert and discovered they have other trade to complete a job. A great one stop shop!

Mario and his team did such a great job decorating my home that I asked him to do some internal repairs and external work. In addition to the work I asked him to do, Mario advised me on preventive measures to avoid damage to my house. I had no hesitation undertaking the improvements he recommended. Mario consistently delivers outstanding work, is cheerful and cooperative, and he always goes beyond the call of duty.

I can only give excellent feedback for Mario and Mirek and the work they did for us. We had previously had a builder leave our house renovation project incomplete. There were multiple issues that needed to be addressed including issues with heating, plumbing and leaks, electrical work, decorating and making good on previous issues as well as dealing with snagging issues. Some of this work was very complicated as it required uncovering what a previous contractor had done and required scaffolding and other equipment but was effortlessly handled without disruption to us. Mario and Mirek were very friendly and easily contactable. They arrived promptly to assess and give us a quote for the work we needed to complete. They made a lot of effort to keep us regularly updated throughout the day as to what they were doing and what material they needed. Where we needed anything extra to be done (as other issues were uncovered as they began to work) they let us know early and we were able to agree. They went to a lot of effort to make sure that the area was kept clean during and after their work each day. This was especially appreciated as my wife was pregnant and something they were both mindful of without even having to ask. At the end of the project they walked through with us both to ensure we were happy with the work. They have remained contactable since. We are so happy with their work we have recommended them to our parents and would happily use their services again.

Mario from MakoExpert did a great job putting down a new kitchen floor, plastering and painting the kitchen and solving some quirky issues we had been putting up with such as a fridge that quite didn't fit! He was very hardworking, very professional, punctual and tidy. I very much appreciated that he was able to schedule the work to suit me and he communicated with me very well about options and solutions. The new floor is beautiful, the overall kitchen is so much better and fresher and he can be proud of the results. I am pleased I hired him for this task and would recommend him to others.