Endorsed by Which?

Ingram's Removers & Storers

5.0

99 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Mar 2020

About

Durham and Darlington's Premier Removal and Storage Company

From humble beginnings Ingram's have now evolved into a company offering a wide range of services both to the public and commercial sector alike. Established for over 60 years, we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements. Being a versatile company we cater for all types of requests for removals and storage. We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.

As members of the British Association of Removers we adhere to a strict code of conduct in all our dealings with customers, from their initial enquiry up to completion. Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We have over 40 years of membership with BAR.

What we do

  • Removals

    • Home removals
    • Storage services
  • More Services

    • documentation storage
    • packing service
    • sale of packaging

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
99 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Moving can be stressful.
Customer Service
Quality
Value
Moving home for the first time in 37 years was a prospect which filled me with dread. But from my first contact with Malcolm Ingram my concerns/worries shrank considerably. His calm reassurances, and help with even some of the most minor of detail, confirmed all would be well. On the day of the move the tone was set by the three men who carried out the move. Smiling, efficient and energetic, I knew we were in good hands. They emptied our home quietly, with care, to the point you had to remind yourself they were actually there. We missed a couple of items, small and of no significant value, but we were asked should they be packaged and placed on the removal lorry. That is just one of many examples of their attention to detail. Once at the other end, no sign of flagging, if anything the level of professionalism picked up a gear. Not content to place items in a room designated by us, they were keen to know where exactly furniture should be placed to our satisfaction. The men never lost their good nature, handled all our queries and moved our belongings as if their own. I do not intend to ever move again - famous last words - but if I ever did, Malcolm Ingram would be my first port of call. Thank you so much to you all.
Customer in County Durham Posted on 24/06/2024 , work completed 21/06/2024
Move from County Durham to Kent
Customer Service
Quality
Value
Absolutely fantastic service. Very efficient and friendly guys. They moved us 350 miles and went above and beyond. I would 100% recommend them for all Removals! Definitely 10 out of 10 customer service
Customer in Kent Posted on 20/06/2024 , work completed 18/06/2024
Move to the Isle of Wight by Ingrams Removals
Customer Service
Quality
Value
Thank you for providing such an excellent service! I just wanted to let you know that the lads have been brilliant and they are a credit to the company. They have been so obliging and good natured and made the move so much easier than I anticipated. It was sad to see them leave this morning. We had a bright sunny day yesterday and I think they caught a few rays! Not so nice today so excellent timing. Anyway, just thought I’d let you know! Kindest regards, Lin Nightingale
(your username) Posted on 26/05/2024 , work completed 23/05/2024
Ingrams Removals
Customer Service
Quality
Value
An absolute pleasure to put our house move completely in their hands. Nothing was a bother, everything went so smoothly with the loading of our possessions, they were so thoughtful and caring, on time and very polite. The waiting about for keys was a different matter. The removals wagon was sat outside our new home for over four and a half hours, we didn't know if things were going to happen before 5pm or not and the men just sat and waited without a bother. Mr Ingram himself was getting a bit worried for us and kept intouch throughout the afternoon, he was very sympathetic about the situation, even asked if we had somewhere to stay if the keys were not handed over and completion didn't go ahead. Eventually 4.50pm we got the keys, full steam ahead and Mr Ingram kindly sent another 4 men's out to us to help get us in and sorted out in no time at all. We were so grateful to them all for what they did, can't thank them enough. We have no intention of ever moving again but if we do Ingrams would be the firm to move us. Our deepest appreciation Tracey and Kevin Turvey..
Customer in County Durham Posted on 22/05/2024 , work completed 03/05/2024
Great service for a complex move to storage and temporary accommodation
Customer Service
Quality
Value
Ingrams moved us from the South East of England in November 2022 to Bishop Auckland, and finally into our refurbished property in March 2023. The job was quoted and priced remotely and the move-out went very smoothly. Most items went into storage, although some went to the new house / building site, or our short term rental. Items were finally retrieved from storage in March 2023. The team members for both moves were all very helpful and polite - which is so important - at what is a super stressful time. Some furniture bolts went missing in the move, but these were quickly replaced. Staff in the office are also really helpful. Customer service was great and we'd thoroughly recommend Ingrams.
Customer in County Durham Posted on 14/05/2024 , work completed 09/03/2023
House removal
Customer Service
Quality
Value
We moved house earlier this week and would thoroughly recommend Ingram’s. They were excellent from the first quote to the final clearance of our empty cartons! They were very reassuring confirming the removal dates and process. Emails were answered promptly and although there was uncertainty over the exchange of contracts for our sale/purchase, they were patient and understanding throughout. On the removal day, the lads who packed the lorry were fantastic - they were very considerate and professional through the whole removal process. On our move-in day, the lorry arrived at our new house at the agreed time and the lads unloaded very efficiently. They were careful and tidied up as they went. They were absolutely brilliant and I would definitely recommend them to anyone who is moving. A brilliant job!
Customer in County Durham Posted on 19/04/2024 , work completed 15/04/2024
Amazing Service
Customer Service
Quality
Value
We’ve had Malcolm & the team move us & our parents numerous times, they never disappoint. Which is the reason we didn’t think about using anyone else to move house. The team are professional, friendly, easygoing, worked their socks off for 2 days solid, with any help & request’s never a bother for them. We would definitely recommend them for a stress free as you can get house move! Thank you very much.
Customer in County Durham Posted on 14/04/2024 , work completed 10/04/2024
Professional friendly service would definitely recommend
Customer Service
Quality
Value
This is the second time we have used Ingrams and would not hesitate to recommend them. From initial phone call to actual move they were friendly, courteous, most helpful and professional. Cannot fault any aspect of their work and everything went extremely smoothly for us. Thank you
Customer in County Durham Posted on 11/03/2024 , work completed 08/03/2024
Moving Day
Customer Service
Quality
Value
From the first appointment when Cameron came out to look at the house we were packing up until the moment they left us at our new address Ingrams were the ultimate professionals and they couldn’t do enough for us , extremely helpful and sensitive to our needs on the day , the company kept us informed of all the arrangements for the actual day and I would highly recommend them Great job that made a stressful day much easier Thankyou
Customer in County Durham Posted on 09/03/2024 , work completed 01/03/2024
Brilliant service
Customer Service
Quality
Value
Ingrams moved me from Birmingham to the North East, including storing my furniture for 18 months. From start to finish the service has been top notch. Great communication, timely, efficient, polite, friendly, and everything done with great care. Highly recommended
Customer in County Durham Posted on 16/02/2024 , work completed 16/02/2024