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Marathon Windows Ltd

4.9

158 Reviews

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About

Marathon Window Company - Installers of high quality thermally efficient double glazing products since 1975. Surreys leading specialist in designing and installing conservatories, orangeries, garage conversions, double glazing windows and replacement doors.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

  • Doors

    • Bi-fold doors
    • Composite doors
    • Front door
    • Patio doors
    • French doors
    • Orangeries
    • UPVC doors
    • Timber doors
  • Glaziers

    • Replacement window services and repairs
    • Sash windows
    • Aluminium Windows
    • Window consultants
  • More Services

    • plantation shutters

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
158 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Perfect installation
Customer Service
Quality
Value
Marathon promptly provided a quotation with lots of options Having guided us through the options we decided to proceed The target date was met and the installation team were exemplary All the boxes were ticked and problem free
Customer in Surrey Posted on 04/01/2024 , work completed 14/12/2023
Excellent Job
Customer Service
Quality
Value
Marathon Windows replaced all our double glazing and front and back doors. From the beginning to the end, it was a pleasure to use Marathon Windows. Jane, who came to do our quote, was terrific — giving us great advice and suggestions. She was genuinely interested in providing what was best for us, not just making a sale. The installation team (Adam and Anthony) were friendly, efficient, and very tidy. Our new doors and windows are all of excellent quality and look wonderful. Couldn't be happier or recommend them more highly. Thanks again, Which for another fabulous company.
Customer in Surrey Posted on 20/12/2023 , work completed 28/11/2023
Super job
Customer Service
Quality
Value
We are really pleased with our whole house window replacement from quotation through to completion. Such a neat job. Dust sheets everywhere. Cleaned up afterwards. No making good needed on inside and minor painting over small areas of render on outside will be needed. Also done in good time. Compliments to your installation team, Luke, Jack, Les and Adam. Would have no hesitation in recommending Marathon to anyone.
Customer in Surrey Posted on 15/09/2023 , work completed 30/08/2023
Replacement glass and new garage door
Customer Service
Quality
Value
Initial quotation process was good, engineer arrived on time and was quick and precise, no problems good work, very reasonable quotation. Good delivery time, called to arrange installation very reasonable time scales. Installation engineers very good, clean and tidy, professional installation and very quick to be honest, knew what they had to do and done it. Cleaned up after all very good, no complaints.
Customer in Surrey Posted on 11/08/2023 , work completed 04/08/2023
Great Job
Customer Service
Quality
Value
They installed windows on my period property look fabulous & in keeping with its character. I am very pleased with the service, quality, finish & price and would definitely recommend Marathon to anyone thinking of having new windows installed. Their after-sales service is very good too. I chose Marathon as they were recommended to me by a couple of friends who had work done on their properties and I am so glad I did. The owners are charming & friendly and were a pleasure to work with.
Customer in Surrey Posted on 20/07/2023 , work completed 05/07/2023
Excellent work replacing all our windows
Customer Service
Quality
Value
Throughout the whole process of replacing our windows and French doors - from estimating to installation - we have been very impressed by Marathon. Jane visited to advise and measure for the estimate and was really helpful. Anthony handled the installation work and took a real pride in his work. We are delighted with our new windows - the end product is excellent. And after the installation our guarantee paperwork and FENSA certificate arrived promptly. Really pleased we chose Marathon for our replacement windows.
Jane in Greater London Posted on 27/06/2023 , work completed 09/06/2023
Excellent service and installation
Customer Service
Quality
Value
So pleased with Marathon windows we have already asked for further quotes. Efficient service and attention to detail together with pleasant people to do business with made this an easy installation. The fitters are very efficient knowledgeable and helpful, a pleasure to have in the house, leaving the room clean and tidy
Customer in Surrey Posted on 23/06/2023 , work completed 12/06/2023
Really pleased with the work
Customer Service
Quality
Value
We had four replacement windows, a large bay window and door frame with side window and composite door installed by Marathon. There was an expectation of problems with the front door as there were some potential issues with a course of bricks above the frame but, as it turned out the install went extremely well. When an install of this size is undertaken, people need to be aware that there will be unforeseen issues. What matters is how the installers deal with them at the time. Anthony and Paul dealt with all of these extremely well and everything was completed to the highest standard, as promised. I would definitely recommend Marathon to anyone needing such work done and will use them in future, should the need arise.
Customer in Greater London Posted on 20/06/2023 , work completed 16/06/2023
Charming and helpful team; good products and fair price.
Customer Service
Quality
Value
The team were all polite and mostly very good at getting back in touch. The products ordered were custom but delivered wholly according to spec which was impressive. When the special order handles arrived too late they were very prompt in coming out and fitting them too (no extra charges at all). While delivery times can be a bit long this is due to industry issues and they were very quick to schedule in fitting once arrived. A fault with one door was patiently tracked down and corrected. So, while nothing in life is perfect Marathon were about as good as it can get to managing everything to do with new windows and new doors. I don't think they were more expensive than anyone else would have been either.
Customer in Surrey Posted on 13/06/2023 , work completed 28/02/2023
Replacement windows and french doors
Customer Service
Quality
Value
Marathon Windows is brilliant. They've done an overhaul of windows and french doors quickly, on time and within the quote. They delivered the finished result to a high standard and have been tidy throughout. Also, the entire team from the management (Tony, Jane, Nick), admin and fitters were all friendly, professional, courteous and helpful at every stage of the work carried out. Highly recommend them and we will certainly use Marathon Windows again.
Customer in Greater London Posted on 27/01/2023 , work completed 16/12/2022
Good service &back up
Customer Service
Quality
Value
Marathon done a great job with help from Tony and Jane Nick, the fitters at all the team, there is also a great back up for any minor issues which we think are important always someone to talk to.
Peter and Susan in Surrey Posted on 16/11/2022 , work completed 26/05/2022
Replacement patio doors and double glazing window units.
Customer Service
Quality
Value
I find the staff at the office very helpful: replying to emails promptly and available on the phone. I find the fitters to be tidy, professional and the work carried out to a high standard. I find the quality of the doors and windows supplied are of a high standard. I find the surveyor to be punctual and I receive quotes quickly.
Customer in Surrey Posted on 10/11/2022 , work completed 01/11/2022
Replacement of all windows and doors
Customer Service
Quality
Value
Positive experience from the time we came to the showroom to payment. Everyone was polite and helpful. The fitters were cheerful, efficient and worked through a really rainy day. Furniture, etc. was protected with dust sheets and they tidied up after they finished a room. We obtained three quotes and although marathon were not the cheapest, we felt we could trust them, that we would receive what we were promised and that if there were any issues they would be dealt with in a timely manner. The job was completed on time and done to a high standard. Happy to recommend them - Naz
Customer in Surrey Posted on 29/09/2022 , work completed 26/08/2022
Double glazing for church auditorium
Customer Service
Quality
Value
Good quality windows at a competitive price (we got three quotes). Installation was carried out efficiently, respectfully and with all made good. Chased up a response to emails a few times but a minor blip in an otherwise pleasing experience.
Customer in Surrey Posted on 26/09/2022 , work completed 18/08/2022
New Doors and Windows
Customer Service
Quality
Value
Great customer service. From quote to installation service provided was simply outstanding. Fast and reliable. Really Friendly service both in shop and fitters. Highly professional and Highly recommended.
Customer in Greater London Posted on 01/07/2022 , work completed 01/06/2022
New Front Door
Customer Service
Quality
Value
Marathon Windows provided a fantastic service from start to finish. Tony, Jane, the office team and the fitters are very professional, helpful and really friendly. It is rare to find a company who are reliable, trustworthy and punctual, Marathon Windows are all of these. They did a great job and I will definitely be using them in the future and recommending them to family & friends.
Customer in Surrey Posted on 19/05/2022 , work completed 11/05/2022
Replacement windows for my flat
Customer Service
Quality
Value
From the start of the process to the finish every single element was carried out accurately, professionally and sensitively. From Jane and Tony carrying out the initial visits for measurements etc through to the guys who carried out the work, every single person was efficient, organised, accurate, friendly and sensitive to my concerns as someone at high risk and anxious about mask wearing etc. To make the job easier for the guys I went and sat in the garden so that they wouldn't need to wear their masks while working indoors, and when I tried to persuade them to pause for a tea break, they said they just wanted to crack on so that I had my home finished and secure as quickly as possible. They didn't take any breaks at all and when they finished, the clean-up was so perfect I didn't need to do a thing and you wouldn't have known they'd been there except that I now had these perfect windows! I actually stand and admire them, and my neighbours have been full of compliments. The price was reasonable and the work impeccable, and I wouldn't hesitate to recommend them.
Customer in Surrey Posted on 11/05/2022 , work completed 04/04/2022
Replacement Double Doors - third Installation by Marathon
Customer Service
Quality
Value
After the successful installation of new front and side doors in 2020 we decided to complete the the final part of our plan to secure the property by asking Marathon to quote for replacing ageing double doors leading to our patio. As before the work was carried out efficiently both on time and budget with all members of the installation team polite and considerate. In the next couple of years we intend to replace all our windows and would have no hesitation in contacting Marathon once more to complete the work.
Customer in Surrey Posted on 11/05/2022 , work completed 11/04/2022
Windows Replaced for Entire House
Customer Service
Quality
Value
We are so pleased with our new windows! From our initial enquiry all the way through to installation, every part of the service we received with Marathon Windows has been brilliant. Every staff member we’ve seen and/or spoken to has been professional and personable. We wouldn’t hesitate to recommend Marathon Windows. Thank you!
Customer in Surrey Posted on 06/05/2022 , work completed 19/04/2022
New Windows & Front Door
Customer Service
Quality
Value
This is the second time Marathon Windows has completed work for us. This time they renewed our front door and replaced 3 windows within our house. As expected the work was completed without any problems and to a high standard. I would not hesitate in having them back again for any work of this type.
Customer in Surrey Posted on 04/04/2022 , work completed 25/02/2022
Fitted outside door and fitted trim to loft windows
Customer Service
Quality
Value
Marathon Windows fitted an outside door for us which had been previously fitted by a builder only a few months before. Their work was first class, Les who came out to do the job was very polite, respectful of our property unlike the previous builders, tidy and kept me informed throughout. Also fitted trim to loft window. I have recently had them round to quote for trims to remaining windows and replace a seal in the bathroom. Highly recommend. Use with confidence nothing seems to be too much trouble for them.
Customer in Surrey Posted on 17/01/2022 , work completed 14/10/2021
exceptional customer service
Customer Service
Quality
Value
I cant recommend this company enough. Everyone we met from the company was friendly, knowledgeable and super helpful, and the team that fitted the windows were effecient, polite and tidy. They made good the rendering on the walls after fitting the windows and door and when i called because i noticed the letterbox was slightly crooked it was dealt with pretty much immediately with someone coming back to straighten it the following morning. Everything happened when they said it would without any need for chasing and unlike other suppliers they didn't ask for a 50% deposit. In fact, their costs and payment terms were the best of the 3 quotes we received. Im so pleased we chose Marathon and would highly recommend them.
Customer in Surrey Posted on 11/11/2021 , work completed 05/10/2021
Good window fitters
Customer Service
Quality
Value
Good experience. No hard sell or silly pricing "offers". Kept all appointments, and kept to the timetable for installation that you first gave us. The large window you fitted for us is looking good.
Customer in Surrey Posted on 05/11/2021 , work completed 14/10/2021
Replaced all windows at the front of our house
Have dealt with Marathon Windows before, very efficient and friendly. We placed our order with them and the end of June and they came and fitted 9th September. Fitters go out of their way to do a professional job, and leave everywhere tidy. Very courteous, and the office staff are always very good at answer any queries and responding promptly. The windows have made a great improvement to our house.
Customer in Surrey Posted on 24/09/2021 (Reviewer did not use service)
Double Glazing and 2 new doors
Customer Service
Quality
Value
From contact to first visit, second visit to measure up, the fitting of all the house windows, patio doors, new fantastic front door and new back door with a cat flap fitted was excellent. All the staff, owners, office staff, fitters were all professional. No fuss no mess gave a choice of payments. I was recommended to use Marathon Windows and would definitely recommend them myself.
Customer in Surrey Posted on 13/09/2021 , work completed 19/08/2021
Marathon Windows Ltd
Customer Service
Quality
Value
This company were very professional, didn't keep pestering us with phone calls like other local companies, they did the work ( front & back door & new smaller window in the kitchen, the outside wall had to be rendered & new wooden windowsill) one man did the whole job in 2days, tidied up, polite & helpful, would definitely have them again.
Antoinette in Surrey Posted on 21/08/2021 , work completed 01/07/2021
Timeless Leaded Windows
Customer Service
Quality
Value
We have used Marathon a few times now (back double glazed then Garden room sliders). This latest job was for the front and side leaded windows which required a style sympathetic to the 1930’s character. We chose their ‘Timeless’ range. The team handled my queries promptly and the fitters were very professional. We are very pleased with the result, quality and price. Will use again when the Kitchen extension is complete for bi-folds.
Customer in Surrey Posted on 21/08/2021 , work completed 28/07/2021
First class work - highly recommended
Customer Service
Quality
Value
Marathon Windows did a complete replacement of all of our windows (17 windows) and doors (3 doors). We are very pleased with the finished result. The installation was done over 5 days. The installation team were very professional and considerate as they worked around us. The installation was done to a very high standard with no damage to our internal decoration. Everything was left clean and tidy at the end of each day.
Dave in Surrey Posted on 19/08/2021 , work completed 30/07/2021
New front door
Customer Service
Quality
Value
Overall my experience with Marathon was excellent. I felt like I was dealing with a small enough team of people who knew about my job, and was not dealing with a large company who were not aware of me when I rang. I found the office team to be helpful and approachable. Luke and Jack did a great job with the fitting of my new front door; they were very helpful, polite and professional, taking the time to do the job properly rather than getting it done as quickly as possible and leaving. I have used Marathon previously and will definitely use them again. The only negative I would mention is that it took a lot longer for the door to arrive than I had initially been advised and it would have been good to have received a call informing me of the longer than usual wait. However, it well worth the wait as the front door looks so smart and I have had several very good comments from neighbours and family.
Customer in Surrey Posted on 10/06/2021 , work completed 04/06/2021
Solid job.
Customer Service
Quality
Value
Replacement of bay five windows of bedroom. Job done on time at agreed quote price. Guys took down curtain rail and as asked put back in place at end of job. Very clean work and am impressed by whole episode.
Brian in Surrey Posted on 20/05/2021 , work completed 25/03/2021
Marathon Windows
Customer Service
Quality
Value
A stress free experience. Marathon were very professional, efficient and competitively priced. I felt comfortable while the work was carried out, an important factor for an elderly lady, living alone. I highly recommend Marathon.
Janet in Kent Posted on 05/04/2021 , work completed 25/03/2021
New stable door - excellent!
Customer Service
Quality
Value
We had a superb experience with Marathon Windows for a new stable door. Jane and Tony were always in constant contact with regular updates and the entire experience felt tailored just for us. The final door installation was excellent and it looks fantastic. I would recommend them to anyone looking for windows or doors to a high standard.
Ian in Surrey Posted on 11/02/2021 , work completed 04/02/2021
Reliable efficiency
Customer Service
Quality
Value
Marathon have been reliable and efficient from planning to installation. Communication was good. They replaced 4 window panels also resealing window frames where needed, several heavily used window handles, serviced patio doors and replaced the front door. The chaps doing the work where polite, efficient and competent. The windows look new again and the front door looks fantastic and has given the house a face lift, apart from being a pleasure to use ! Marathon fitted our windows originally 25 years ago.
Customer in Surrey Posted on 22/01/2021 , work completed 11/01/2021
Replacement of all windows, patio doors and front door.
Customer Service
Quality
Value
All Marathon staff from first consultation to completion helpful, cheerful and professional. Work carried out on schedule and to agreed budget. Standard of work and quality of product excellent. Fitters very considerate and left everywhere clean and tidy. We were constantly kept informed at every stage. We would not hesitate to recommend this company.
Customer in Surrey Posted on 07/12/2020 , work completed 26/11/2020
Excellent Service, Work and Product
Customer Service
Quality
Value
Dealing with Marathon Windows was good from start to finish. Visits for assessment and measuring up were on time, friendly and polite; the fitters were friendly, polite and efficient and left everything clean and tidy. We are also very pleased with the quality of the new window.
Mike in Surrey Posted on 05/12/2020 , work completed 01/12/2020
Exceptional work
Customer Service
Quality
Value
I have had now all my windows and doors done by this company. From Tony who measured and to the fitters who installed them, it has been a 1st class experience. Very happy customer.
Customer in Greater London Posted on 03/10/2020 , work completed 25/09/2020
Excellent as always
Customer Service
Quality
Value
Marathon have done several jobs for me - replacement patio doors, new door, front windows and now the back windows. Their service is excellent from initial contact, through estimating, surveying and installation. The price is extremely competitive, the products good quality and the installers are reliable, tidy, efficient and true professionals. I can highly recommend them.
Customer in Surrey Posted on 03/10/2020 , work completed 22/09/2020
Excellent Job!
Customer Service
Quality
Value
Extremely pleased in all aspects from service to price to fitting and after care care service. We have ordered additional Windows to be fitted.
Customer in Surrey Posted on 12/07/2020 , work completed 25/03/2020
Excellent quality and service.
Customer Service
Quality
Value
Marathon are the sort of company you want to have to do your windows. We first used them 10 years ago to replace the windows in the front of the house, on the recommendation of a friend in Epsom. We’ve just had them redo the windows at the back and replace the front porch. They’re just as good now. All done in four days, rooms much brighter and lighter and no maintenance. They say they get their business by word of mouth, and I’m sure they do. I just told my daughter to use them for her new house in Reigate. The alternative are the big national companies who charge much more, you get all the high pressure selling and they’re only as good as the people who do it, who can be anyone. With Marathon you know who you’re dealing with.
Customer in Surrey Posted on 10/07/2020 , work completed 01/07/2020
Workmanship & communication
Customer Service
Quality
Value
Excellent experience especially with the whole COVID situation. From communication to installation it’s was a very pleasant experience and would highly recommend. Quality of workmanship, materials etc A1
Keith - Customer in Surrey Posted on 18/06/2020 , work completed 10/06/2020
Professional service throughout
Customer Service
Quality
Value
It started with the windows pre-sales assessment and recommendations. I was very grateful here as I received straightforward, honest advice about my options. I had three other companies come over, but the pre-sales received here was by far the best. The quote was the second best, but the assurances were there. It also helped that several of my neighbours had used the service. The survey was done on a Saturday which helped me a lot. (Pre-sales assessment also offered on a Saturday.) The fitters also came early and I could get to work on time and did a great job, leaving no mess. Throughout the service was quality, timely and competitive. No hesitations on recommending this company. :-)
Customer in Surrey Posted on 28/11/2019 , work completed 23/10/2019
Replacement Windows
Customer Service
Quality
Value
This was the second time I had used Marathon Windows as I had been very pleased with the initial service. Second time around Marathon surpassed my expectations. I needed a quick job to replaced three windows.A competitive quote was arranged quickly followed by the survey and fitting followed within 3 weeks. I was kept well informed throughout of progress and at all stages Marathon came when they said they would and on time. Work was completed to a high standard and I was delighted with the final result. I have already recommended them to a neighbour. It was a pleasure to deal with a long standing local family business (in excess of 45 years) and will have no hesitation in using them again.
Customer in Surrey Posted on 23/11/2019 , work completed 20/11/2019
The best window company
Customer Service
Quality
Value
I have used Marathon over the last 30 years and find them to be reliable trustworthy professional and always go the extra mile for there customer can not recommend them enough a joy and satisfaction to deal with be it with Head Office all the team on site.
Customer in Greater London Posted on 15/10/2019 , work completed 15/10/2019
Not great when dealing with poor quality control
Customer Service
Quality
Value
Good experience from start to installation. However, bad experience and poor communication when dealing with poor quality control on 3 double glazed units. After 2 visits in May and July, replacements still had scratches, each replacement was worse than previous one! October now and still waiting, this time for the manufacturer to come over and have a look at scratched glass panels. Also, black substance oozing out of sealant at corner of window frame. Wondering how much longer I need to wait for everything to get sorted.
Customer in Greater London Posted on 08/10/2019 , work completed 11/04/2019
New windows
Customer Service
Quality
Value
We are very happy with our new windows. Fitters were hard working, polite, quiet and helpful regarding difficulties regarding our animals. Pleased with the look and quality of windows.
Customer in Greater London Posted on 05/10/2019 , work completed 30/09/2019
Great quality of service
Customer Service
Quality
Value
Well done you have a great team, providing refreshingly honest and up front customer service. The use of dedicated installation technicians, showed great professionalism, their attention to even the smallest of details meant the service was seamless. They did you proud. I am a big fan of shopping local, you all did a fabulous job. Thank you.
Customer in Surrey Posted on 05/10/2019 , work completed 17/09/2019
New front door
Customer Service
Quality
Value
Just had a new front door fitted and we’re so happy with it. The service from start to finish was fantastic, helpful and professional. Great price as well ..... as I did shop around but decided to go local and I’m so glad I did. Happy to give them five stars and recommend to all my friends and family
Lara - Customer in Surrey Posted on 27/09/2019 , work completed 18/09/2019
Patio doors and window
Customer Service
Quality
Value
After doing our due diligence and receiving several quotes we chose Marathon. We knew we had made the right choice when Tony who came to measure up repaired some damage to our front door on the spot after being asked if it could be repaired as part of the overall work. We had a patio door and kitchen windows fitted by Adam and Billy who were efficient and professional throughout. Very pleased with the finished product and have no hesitation in recommending the company and would use them again.
Customer in Greater London Posted on 01/09/2019 , work completed 22/08/2019
Expert workmanship
Customer Service
Quality
Value
Came on time everyday, worked non stop! very good job, very neat and tidy. Good price, very happy that I chose, Marathon, would use them again.
Sharon, Surrey Posted on 20/08/2019 , work completed 20/08/2019
Very prompt & very professional!
Customer Service
Quality
Value
Re-fit of all house windows & front & back doors. Budget & schedule exactly as promised. Very friendly & helpful. Cleaned-up behind them wonderfully. Mishaps correctly promptly & helpfully. Would use again in occasion arose. Very good value for money!
Alan, Surrey Posted on 20/08/2019 , work completed 20/08/2019
Excellent service from start to finish
Customer Service
Quality
Value
Marathon replaced all the original sash windows in our house with similar uPVC ones. We are delighted with the result and the service we have received. The saleswoman who first called, the surveyor who measured up and the men who installed the windows were all polite and helpful - and above all professional. We are so pleased we selected this company.
Customer in Surrey Posted on 20/07/2019 , work completed 10/07/2019
Very professional
Customer Service
Quality
Value
Changing 5 windows including a bay window. Work very professional and satisfactory. We are very pleased with new windows.
David, Surrey Posted on 28/05/2019 , work completed 28/05/2019
Great workmanship and service
Customer Service
Quality
Value
Excellent workmanship and approachable members/owners... Very commendable. I particularly liked the fact that there was no ‘hard selling’ like some companies in the industry but yet, it was all comprehensive and a great service.
Customer in Greater London Posted on 23/05/2019 , work completed 14/05/2019
Pukka job.
Customer Service
Quality
Value
Work carried out by qualified fitter (That's his job!) Very efficient & cheerful. All work done was to specification of ordered products. Highly recommended.
Hilary, Surrey Posted on 16/05/2019 , work completed 16/05/2019
Just Superb
Customer Service
Quality
Value
Have used Marathon before but this is the first big job they have done for us. They have just replaced all windows and doors in our rather dated new house, which involved knocking out part of the rear wall in the back sitting room to accommodate the new patio doors. We are delighted with the stand out service we have received from start to finish and the price was very competitive too. As always Tony has been helpful, honest & very accommodating to our needs and Jane was great in helping us choose a colour for the front door which needed to be in keeping with the style of the property! Thanks to the girls in the office too, who were efficient in booking appointments. Now, the fitters, well what can we say? Top notch, no other words for it! The work has been completed to a very high standard, with careful attention to detail and quality finishing. Adam & Billy were friendly, punctual, reliable, extremely hard working and incredibly helpful. Nothing was too much trouble. They always left everything clean and tidy at the end of the day and you would barely have known they had been there. It was an absolute pleasure having them in the house and we missed them when they had gone. Marathon Windows have done a wonderful job for us and we couldn't be happier. We would use them again and again and have no hesitation whatsoever in recommending their services to others.
Customer in Surrey Posted on 05/05/2019 , work completed 27/04/2019
Excellent fast efficiant from the initial home visit taking the measurment to completing the work
Customer Service
Quality
Value
After a long painful search and wasting our time talking to the so called big double glazing companies!!! we came across Marathon Windows and from the first survey visit by Jane Harper we knew it was the one we going to choose, her visit was followed by Toni who took the measurements and with his extensive knowledge gave us his valuable advise. From then communications were excellent. On the agreed day of installation two men crew arrived (Les and Charles) joined later by Gareth with a big refreshing assuring smile they fitted the first 3 Windows and over the next 5 days completed all the fittings (11 Windows, 2 Doors and French Door to the Patio. During their work they were very professional, polite, helpful respectful and joy to be around as they have lovely sense of humour they always cleaned after work and left the place shinning. All the installations were completed on time. When I think back we consider ourselves lucky that we didn't fall for the big companies falls gimmick and we chose Marathon Windows. Big thank you to all who worked to transform our house. I would highly recommend this company.
Customer in Greater London Posted on 04/05/2019 , work completed 03/05/2019
Polite & reliable.
Customer Service
Quality
Value
Prompt & professional. Workers very good & polite. One problem with lock, that was fixed ASAP is now resolved satisfactorily. All good now & would recommend them. Nice to deal with a small caring company.
William, Surrey Posted on 08/04/2019 , work completed 08/04/2019
New Window replacement.
Customer Service
Quality
Value
Marathon were appointed by our Management Co to replace 75% of windows within the block including communal windows following a robust selection process. They stood out in terms of professionalism, price, speed of response, recommendations & an excellent product. My 4 windows in a first floor flat completed within a day and a half with barely noticeable damage to my property. It was left clean and tidy and new windows make a huge difference to the aesthetics of the building and my own property. Overall very pleased with service received from Marathon & happily recommend to anyone.
Customer in Greater London Posted on 26/03/2019 , work completed 12/03/2019
Professional & courteous.
Customer Service
Quality
Value
Work completed to a high standard. Considerate of builders working on house at the same time. Arrived promptly & cleaned up thoroughly.
Caroline, Surrey Posted on 25/03/2019 , work completed 25/03/2019
Quick and efficient
Customer Service
Quality
Value
Marathon Windows were great. The installer did an excellent job; fitting the two new windows quickly and with a minimum of mess. The price was fair and I'd recommend them to any friends that wanted a similar job doing.
Customer in Surrey Posted on 15/03/2019 , work completed 22/02/2019
Top quality work
Customer Service
Quality
Value
Very pleased with Marathon from start to finish, very fair pricing and I cannot recommend them highly enough
Customer in Surrey Posted on 14/03/2019 , work completed 07/03/2019
Excellent customer service and attention to detail
Customer Service
Quality
Value
Easy to deal with; quote and survey by Tony was easy and he kept perfect time; the guys, Luke and Anthony did a great job with attention to detail. Work carries 10 year insurance backed guarantee on all aspects of installation. And very reasonably priced. Third window company I have used in two years. And easily the best. Wish I had used them from the off! Thank you!
Customer in Surrey Posted on 28/02/2019 , work completed 26/02/2019
Very professional.
Customer Service
Quality
Value
Have used Marathon Windows in the past and their workmanship is still as professional as it has always been over the last 15 years, still deliver a brilliant job, and clean and tidy.
Keith, Surrey Posted on 18/02/2019 , work completed 18/02/2019
Brilliant Job - no stress, no dramas
Customer Service
Quality
Value
They did what they said they would do when the said they would do it for a fair price. The workmen were friendly, efficient, punctual and tidy - what's not to like! I'm so glad I went with this local firm.
Customer in Surrey Posted on 03/02/2019 , work completed 25/01/2019
Excellent result.
Customer Service
Quality
Value
Work was carried out to a high standard, everything looks and works exactly as I wanted. Very pleased with result, would highly recommend.
Roger, Surrey Posted on 29/01/2019 , work completed 29/01/2019
Excellent job done
Customer Service
Quality
Value
Delighted with the installation of our porch fitted by Luke and his great assistant. They were very professional, clean, neat and tidy. Very impressed with the outcome! Will definitely recommend.
Gill, Surrey Posted on 28/01/2019 , work completed 28/01/2019
Excellent customer service
Customer Service
Quality
Value
We have used Marathon twice now. On this latest occasion, they were punctual, helpful and fixed two minor faults promptly. A small amount of redecorating was required. When a fault occurred 9 years after our first installation, Marathon attended the following call out and fixed the issue.
Neil, Surrey Posted on 23/01/2019 , work completed 23/01/2019
Prompt & professional
Customer Service
Quality
Value
I would recommend Marathon Windows to anyone. They were professional in everyway. The workmanship was excellent, they cleaned up you wouldn't know anyone had been there apart from the windows being replaced.
Marion, Surrey Posted on 15/01/2019 , work completed 15/01/2019
Brilliant job & very professional.
Customer Service
Quality
Value
The 2 personnel demolishing the old conservatory & installing the new one did a fantastic job (Andy & Paul). The job took just under 2 months which took into account the Xmas & New Year.
Robert, Surrey Posted on 03/12/2018 , work completed 03/12/2018
21st century quality & professionalism
Customer Service
Quality
Value
Really pleasant & non stressful quotation process. Much lower prices than the "big boys" with top quality product. The fitters really are the companies own installers and treat you individually. Clean, good finish. Very few problems once fitted, any small issues, speedily resolved at no additional charge. Easy to get in touch post fitting.
Roger, Surrey Posted on 07/11/2018 , work completed 07/11/2018
Marathon Windows - Epsom
Customer Service
Quality
Value
We were given a recommendation for Marathon Windows, Jane was absolutely lovely who came to measure up, they provided a fair quote really quickly and throughout the order process she really took time to make sure everything was perfect. The fitters work tidy and they were delivered within the correct timescales and the new windows look absolutely fabulous. WOULD HIGHLY RECOMMEND THEM.
Nicki C Posted on 16/10/2018 , work completed 16/10/2018
Brilliant result
Customer Service
Quality
Value
A new window was installed which has transformed the room. The work was carried as planned in a very profession, considerate manner. Once complete the team cleared the site both inside and out to a high standard. We are extremely pleased with the finished effect and wished we had spoken to Marathon Windows years ago.
William Simmonds Posted on 03/10/2018 , work completed 03/10/2018
A great company who really value their customers
Customer Service
Quality
Value
We have used Marathon Windows four times in the last eight years. In all they have supplied us with 13 double-glazed windows, a new front door, a replacement for our ageing French windows and a bi-fold door for our newly-refurbished kitchen. They don't use the gimmicks that other companies use (e.g. inflating the price then offering huge discounts). Their sales staff are helpful and honest with you. Their products are excellent and reliable. I would have no hesitation in recommending Marathon to my family, friends or colleagues.
Tony Davis Posted on 29/09/2018 , work completed 29/09/2018
Highly recommend!
Customer Service
Quality
Value
Fitted windows and doors throughout our house. Fantastic service; worked quickly and efficiently and tidied up well. Reasonable price and finished ahead of schedule. Would highly recommend.
Laura, Surrey Posted on 25/09/2018 , work completed 25/09/2018
Conservatory
Customer Service
Quality
Value
I would highly recommend Marathon Windows. A very friendly and professional company which is happy to work in tandem with their client. The builders and fitters are very hard working, a pleasure to have around and take care to tidy up at the end of the day. There is a great team spirit and I would certainly use them again.
Caroline Ford Posted on 04/09/2018 , work completed 04/09/2018
So Relieved!
Customer Service
Quality
Value
Marathon did a fantastic job for me, replacing a new but badly designed and installed bay window which had been put in only a few weeks before, by the builders working on my garage conversion. So pleased I made the decision to get this work redone by a professional company. The new window is well fitted and the design is good, and meets my specification. Both Tony and James were extremely helpful in supporting me to make various informed decisions, without me feeling pressurised at all. Stan the installer was also very knowledgeable about his job and paid great attention in order to get every aspect of the installation correct. I thoroughly recommend.
Gillian Creedy Posted on 01/07/2018 , work completed 01/07/2018
Great products by professional staff
Customer Service
Quality
Value
Great service provided by all members of the team. Was kept informed at every stage of the process of assessment, ordering and installation of window. Have purchased windows and door from the company and would not hesitate to recommend them. I will be ordering further door and windows to complete the renovation of our flat. All staff very helpful, knowledgeable and professional at all times.
Sweetpea Posted on 23/06/2018 , work completed 23/06/2018
Professional, hard working - reliable.
Customer Service
Quality
Value
Professional from start to finish. Very approachable. Kept me updated. Clean & tidy at end of each day. Would highly recommend.
Diana, Surrey Posted on 18/06/2018 , work completed 18/06/2018
Professional work
Customer Service
Quality
Value
We have used Marathon Windows since 1982. They have always been professional, arriving on time, cleaning up afterwards, working to a high standard. I would recommend them to all who asked.
Alan, Surrey Posted on 11/05/2018 , work completed 11/05/2018
Very efficient
Customer Service
Quality
Value
Completely satisfied with the service received: efficient and professionally polite all round. Would recommend and will used again. A recent job so cannot comment on any long term consequences.
David, Surrey Posted on 09/05/2018 , work completed 09/05/2018
Satisfactory
Customer Service
Quality
Value
An excellent company to deal with. We have used them for over 30 years.
Michael, Surrey Posted on 04/05/2018 , work completed 04/05/2018
Brilliant job prompt and professional
Customer Service
Quality
Value
From my first enquiry they were helpful and courteous. Put me at my ease about the work they were going to do. Arrived promptly and great attention to detail. The fitters left my home immaculate with their hoovering skills. Nothing was too much trouble. It was a great pleasure to have received them into my home and to know their workmanship will give me comfort and warmth for many years to come.
Molly, Surrey Posted on 26/04/2018 , work completed 26/04/2018
Prompt and Professional
Customer Service
Quality
Value
Very pleased with quality, service and final product. Would recommend.
Michael, Surrey Posted on 13/03/2018 , work completed 13/03/2018
Superb job
Customer Service
Quality
Value
Could not have asked for more. They were recommended to me and I would recommend them to anyone.
Clare, Surrey Posted on 12/03/2018 , work completed 12/03/2018
Superb job
Customer Service
Quality
Value
Could not have asked for more. They were recommended to me and I would recommend them to anyone.
Clare, Surrey Posted on 12/03/2018 , work completed 12/03/2018
High quality product and staff
Customer Service
Quality
Value
All staff very professional and friendly - from sales to fitters. No sales pressure at all. Good communication throughout. High quality product. Very professional fitting with high quality end result.
Sandra, Surrey Posted on 20/02/2018 , work completed 20/02/2018
Brilliant Job, On Time, Polite and Tidy.
Customer Service
Quality
Value
Brilliant job. Punctual, tidy, polite, definitely recommend.
Gordon, Surrey Posted on 14/02/2018 , work completed 14/02/2018
Brilliant job
Customer Service
Quality
Value
Work carried out was of a high standard, Both surveying and installation. Fitters arrived on time and were clean and efficient.
Kenneth, Surrey Posted on 12/02/2018 , work completed 12/02/2018
Wonderful windows, great service
Customer Service
Quality
Value
Marathon are not the cheapest on the market - but you get what you pay for. Excellent quality products which are fitted perfectly. Brilliant company, their superb reputation is well deserved.
Elizabeth, Surrey Posted on 28/11/2017 , work completed 28/11/2017
Good Work from a Local Company
Customer Service
Quality
Value
A polite and professional service. I particularly appreciated the lack of any hard sell.
George, Surrey Posted on 12/11/2017 , work completed 12/11/2017
Efficient job
Customer Service
Quality
Value
Fast processing of order and arrived to do the job when they said they would. The fitters were punctual and did the job efficiently in the time they said they would. They also fixed a broken door lock which was very helpful of them.
Derren, Surrey Posted on 01/11/2017 , work completed 01/11/2017
Excellent again
Customer Service
Quality
Value
I originally used Marathon Windows to replace my patio doors and I was so pleased with the job that I had no hesitation in using them again to replace an external door. Again a first-class job at a reasonable price. I would highly recommend them.
Marilyn, Surrey Posted on 12/10/2017 , work completed 12/10/2017
Excellent job, prompt, professional, good timekeeping, trustworthy and reliable.
Customer Service
Quality
Value
Excellent service right from salesmanship, who was pleasant, helpful, and took time to explain different options available without making us obliged to buy. Excellent installation, brilliant timekeeping, flexible, good listeners, caring and understanding of customer needs and after-care. Took away old rubbish. Would recommend Marathon any day for high standards, product, prompt overall service.
Zarintaj, Surrey Posted on 29/09/2017 , work completed 29/09/2017
Brilliant job. Pleasure to deal with.
Customer Service
Quality
Value
Professional - did what they promised. Saved me money by recommending I want for a cheaper solution than I originally planned. Workman pleasant to deal with, cleaned up perfectly. A great company to deal with.
Colin, Surrey Posted on 28/09/2017 , work completed 28/09/2017
Super Job
Customer Service
Quality
Value
Marathon windows were professional in all aspects from the initial enquiry to the actual fitting. The fitter arrived on time and carried out his work taking care not to disturb the existing decoration and keep everything neat and tidy.
Ian, Surrey Posted on 13/09/2017 , work completed 13/09/2017
Brilliant Job
Customer Service
Quality
Value
Very nice job on replacing previous glass roof with Pilkington blue glass. Made our conservatory feel as good as new and a pleasure to use again. Friendly, efficient service. Very happy to recommend.
David, Surrey Posted on 11/08/2017 , work completed 11/08/2017
Job Well Done
Customer Service
Quality
Value
Thank you Marathon Windows for an excellent job without any hassle. We were so pleased the first time we used them, we went straight back when we wanted more windows replaced. Another job well done.
Shirley, Surrey Posted on 04/08/2017 , work completed 04/08/2017
Brilliant Job - Very Efficient
Customer Service
Quality
Value
I have had work done before. New front door fitted and very pleased with the work and the item. I have recommended them before - totally professional.
Michael, Surrey Posted on 24/07/2017 , work completed 24/07/2017
Brilliant job
Customer Service
Quality
Value
The installers showed pride in their work which resulted in a well made front door being well fitted.
Gilly, Surrey Posted on 17/07/2017 , work completed 17/07/2017
Excellent job
Customer Service
Quality
Value
We'd used this company 24 years ago and the window looks great, minimal damage to my lounge and cleared everything away. They are also competitively priced - I had two other quotes.
Eileen, Surrey Posted on 19/06/2017 , work completed 19/06/2017
Brilliant job
Customer Service
Quality
Value
Clear and non pressured info given, which helped me choose them over other suppliers. Excellent fitter, quick, efficient, tidy and cheerful!
Jane, Surrey Posted on 20/05/2017 , work completed 20/05/2017
Professional job
Customer Service
Quality
Value
The installation was carried out in a professional and tidy manner by a friendly competent staff. I would recommend them to others.
Frank, Surrey Posted on 16/05/2017 , work completed 16/05/2017
Brilliant job, brilliant service
Customer Service
Quality
Value
We have used Marathon Windows a number of times and every time their customer service is brilliant from beginning to end. No task is too hard for them and you are never ripped off. 100% reliable.
Hannah, Surrey Posted on 28/04/2017 , work completed 28/04/2017
Brilliant job
Customer Service
Quality
Value
Absolute satisfaction all round. Having seen installations in other properties, marathon would be top of my list.
Noreen, Surrey Posted on 07/04/2017 , work completed 07/04/2017
Excellent service
Customer Service
Quality
Value
Really happy, excellent service!
Which? Trusted Traders Consumer Posted on 14/02/2017 , work completed 14/02/2017
Very good
Customer Service
Quality
Value
Very good job. Good service.
Which? Trusted Traders Consumer Posted on 09/01/2017 , work completed 09/01/2017
Job Well Done and Great After Sales Service
Customer Service
Quality
Value
This company provided an accurate, careful and courteous service in supplying and fitting double glazed windows in a number of rooms and replacing our porch. The after sales service has also been prompt and efficient to deal with the adjustments required from the inevitable settling of new doors. Quality service.
Peter, Surrey Posted on 09/01/2017 , work completed 09/01/2017
Excellent
Customer Service
Quality
Value
Excellent from start to finish.
Which? Trusted Traders Consumer Posted on 18/11/2016 , work completed 18/11/2016
Excellent aftercare
Customer Service
Quality
Value
Excellent aftercare. Many thank. Great job. We love our new windows and doors.
Which? Trusted Traders Consumer Posted on 17/11/2016 , work completed 17/11/2016
Excellent service
Customer Service
Quality
Value
Excellent service! We are looking at a back door to be replaced. Thanks!
Which? Trusted Traders Consumer Posted on 04/11/2016 , work completed 04/11/2016
Prompt and efficient.
Customer Service
Quality
Value
I did have post fitting problems but you dealt with them promptly and efficiently.
Which? Trusted Traders Consumer Posted on 11/10/2016 , work completed 11/10/2016
Exact fit!
Customer Service
Quality
Value
Window made with hole for the tumble dryer, exact fit!
Which? Trusted Traders Consumer Posted on 07/10/2016 , work completed 07/10/2016
Great Job
Customer Service
Quality
Value
Excellent finish.
Happy Customer Posted on 05/09/2016 , work completed 05/09/2016
A pleasure
Customer Service
Quality
Value
It was a pleasure to have Les in the house.
Happy Customer Posted on 04/07/2016 , work completed 04/07/2016
Very pleased
Customer Service
Quality
Value
I'm very pleased with my windows, both your installers were excellent and should be commended.
Happy Customer Posted on 20/06/2016 , work completed 20/06/2016
Very high quality
Customer Service
Quality
Value
Most pleasant staff. Always arrived on time and work was very high quality.
Happy Customer Posted on 02/06/2016 , work completed 02/06/2016
Very pleased
Customer Service
Quality
Value
Les is a delightful man and we were very pleased with your product and all of his work.
Happy Customers Posted on 01/06/2016 , work completed 01/06/2016
Fantastic service
Customer Service
Quality
Value
Fantastic service and lovely people to have in my home!
Very Happy Customer Posted on 13/05/2016 , work completed 13/05/2016
Excellent job
Customer Service
Quality
Value
We moved to our bungalow 3 years ago. Our first job was to put a new bay window I'm so glad we chose marathon for an excellent job. We then had a conservatory and we are thrilled with the result. I can only speak highly of the workmen. Very professional. I would recommend Marathon to anybody.
Happy Customer Posted on 30/04/2016 , work completed 30/04/2016
Thank you Marathon Windows!
Customer Service
Quality
Value
Thank you for making the whole process easy.
Happy Customer Posted on 15/04/2016 , work completed 15/04/2016
Fantastic.
Customer Service
Quality
Value
Thanks to your team for a good job, Les was first class installer, he was professional and in asset to your company. Fantastic.
Which? Trusted Traders Consumer Posted on 19/11/2015 , work completed 19/11/2015
Very satisfied
Customer Service
Quality
Value
Overall, very satisfied with the service. Thank you.
Which? Trusted Traders Consumer Posted on 16/10/2015 , work completed 16/10/2015
High attention to detail!
Customer Service
Quality
Value
The installers were extremely helpful and friendly with high attention to detail. We love our new windows and doors.
Which? Trusted Traders Consumer Posted on 16/10/2015 , work completed 16/10/2015
First class
Customer Service
Quality
Value
Another first class job - Clive who fitted the windows was excellent - helpful & efficient & courteous, would certainly recommend this company to friends & family professional service from start to finish.
Which? Trusted Traders Consumer Posted on 09/10/2015 , work completed 09/10/2015
Very Professional
Customer Service
Quality
Value
Very pleased with all the work completed in a very professional manner.
Which? Trusted Traders Consumer Posted on 01/10/2015 , work completed 01/10/2015
Excellent.
Customer Service
Quality
Value
Your fitter, Les, who works by himself, was very, very good and deserves a pay rise! Excellent work!
Which? Trusted Traders Consumer Posted on 11/09/2015 , work completed 11/09/2015
Very pleased.
Customer Service
Quality
Value
This was the third time I have used Marathon Windows company. I am very pleased with the windows and personal service.
Which? Trusted Traders Consumer Posted on 18/08/2015 , work completed 18/08/2015
Excellent
Customer Service
Quality
Value
Efficient & courteous, helpful both times. Excellent & professional, skilled. Thank you.
Which? Trusted Traders Consumer Posted on 08/08/2015 , work completed 08/08/2015
Excellent service.
Customer Service
Quality
Value
We have always had excellent service from Marathon over the years.
Which? Trusted Traders Consumer Posted on 27/07/2015 , work completed 27/07/2015
Great service for over 20 years.
Customer Service
Quality
Value
We have used Marathon many times for over 20 years, and always had excellent service and products.
Which? Trusted Traders Consumer Posted on 27/07/2015 , work completed 27/07/2015
Excellent fitters.
Customer Service
Quality
Value
The fitter did a great job, thanks! So pleased with the outcome.
Which? Trusted Traders Consumer Posted on 27/07/2015 , work completed 27/07/2015
Always happy
Customer Service
Quality
Value
We are always happy to deal with your company.
Which? Trusted Traders Consumer Posted on 16/07/2015 , work completed 16/07/2015
Fabulous finish.
Customer Service
Quality
Value
Very competitive price. Fabulous finish and quality.
Which? Trusted Traders Consumer Posted on 16/07/2015 , work completed 16/07/2015
My Review
Customer Service
Quality
Value
Would welcome back anytime.
Which? Trusted Traders Consumer Posted on 15/07/2015 , work completed 15/07/2015
A pleasure
Customer Service
Quality
Value
Very pleased with the product and your team. A pleasure to do business with you.
Which? Trusted Traders Consumer Posted on 03/06/2015 , work completed 03/06/2015
Very pleased with work!
Customer Service
Quality
Value
Very pleased with the standard of work and particularly with the making good.
Which? Trusted Traders Consumer Posted on 09/03/2015 , work completed 09/03/2015
A' rated
Customer Service
Quality
Value
Will certainly use Marathon in the future.
Which? Trusted Traders Consumer Posted on 25/02/2015 , work completed 25/02/2015
Excellent
Customer Service
Quality
Value
I am very pleased with the new doors, they have been much admired! I would certainly have Marathon Windows again if I wanted further work done.
Which? Trusted Traders Consumer Posted on 17/02/2015 , work completed 17/02/2015
Very pleased
Customer Service
Quality
Value
I have already had a conservatory and porch installed by your company and now windows. The work is always carried out effectively and with minimum interruption to my daily life
Which? Trusted Traders Consumer Posted on 16/02/2015 , work completed 16/02/2015
Excellent
Customer Service
Quality
Value
The installers were very polite and a pleasure to have in my house. They were friendly and did a lovely job.
Which? Trusted Traders Consumer Posted on 12/02/2015 , work completed 12/02/2015
Delighted!
Customer Service
Quality
Value
Delighted with my new door and windows! Excellent quality, I am so pleased! The installers were hard working and very considerate.
Which? Trusted Traders Consumer Posted on 08/02/2015 , work completed 08/02/2015
Very satisfied
Customer Service
Quality
Value
Purchased your products numerous times - always satisfied.
Which? Trusted Traders Consumer Posted on 04/02/2015 , work completed 04/02/2015
Delighted with work
Customer Service
Quality
Value
We have always been pleased with your windows and so has our family
Which? Trusted Traders Consumer Posted on 26/01/2015 , work completed 26/01/2015
Excellent
Customer Service
Quality
Value
Job completed in a timely manner with little disruption. All waste removed and new doors cleaned. Very polite fitters. All in all, very satisfied.
Which? Trusted Traders Consumer Posted on 12/01/2015 , work completed 12/01/2015
Very happy
Customer Service
Quality
Value
Very happy with the work. Men introduced themselves and shook hands. Very polite and professional!
Which? Trusted Traders Consumer Posted on 09/01/2015 , work completed 09/01/2015
Will use again
Customer Service
Quality
Value
Adam & Gareth, the fitters, are a credit to your company. Excellent work.
Which? Trusted Traders Consumer Posted on 07/01/2015 , work completed 07/01/2015
Will use again
Customer Service
Quality
Value
Couldn't be more happy with the patio doors and the installers. Will use you again and again.
Which? Trusted Traders Consumer Posted on 06/12/2014 , work completed 06/12/2014
Charming company.
Customer Service
Quality
Value
Two very nice men carried out the work to a very high standard. There was a slight scratch on part of the frame but the men came back to sort problem. Very satisfied customer!
Which? Trusted Traders Consumer Posted on 02/12/2014 , work completed 02/12/2014
Certainly recommend
Customer Service
Quality
Value
I will certainly recommend and your staff were so good.
Which? Trusted Traders Consumer Posted on 24/11/2014 , work completed 24/11/2014
Outstanding work
Customer Service
Quality
Value
Your installers, Gareth & Adam, were extremely polite, professional & helpful. We are thrilled with the quality of our new windows!!
Mike, Surrey Posted on 17/11/2014 , work completed 17/11/2014
I would not recommend this trader
Customer Service
Quality
Value
Months taken to come for the initial quote. Additional months taken to respond to messages, even when visiting the shop to chase for answers and our quote. Wrong handles supplied, despite waiting extra 6 months approx for these to be checked and delivered. Initial installation with windows incorrectly made for sizes that bore no resemblance to surveyed/quoted dimensions. Windows measured for upstairs room fitted downstairs (even though downstairs windows would not fit upstairs!). Some patterned glass installed upside down., and some the right way up. Silicone work very untidy, out of square, and large section of framing cut out at about 30 degrees to create a joint. Profiles not mitred or aligned. Newly decorated room plaster board joints broken around the newly installed windows. Took almost a day to clean away cement from the "making good" that they felt was perfectly OK and the floor. Trader left us feeling very poorly served and unsatisfied indeed.
CMR402300954 Posted on 10/11/2014 , work completed 10/11/2014
Highly recommended
Customer Service
Quality
Value
I am always delighted with the products and the fitters. I will be in touch Jan '15'!!
P, Surrey Posted on 07/11/2014 , work completed 07/11/2014
Fourth decade buying
Customer Service
Quality
Value
We always appreciate your helpful service and will be returning to you soon for our top floor! In my fourth decade buying from your company!
Which? Trusted Traders Consumer Posted on 29/10/2014 , work completed 29/10/2014
Excellent installation.
Customer Service
Quality
Value
Excellent installation, service and best price we had quoted (out of 6 selected companies). Would recommend!
Laura, Surrey Posted on 20/10/2014 , work completed 20/10/2014
First class
Customer Service
Quality
Value
First class all round
Which? Trusted Traders Consumer Posted on 17/10/2014 , work completed 17/10/2014
Very professional
Customer Service
Quality
Value
I am so pleased with my windows and how the work was carried out.
M, Surrey Posted on 28/05/2014 , work completed 28/05/2014
Great installation
Customer Service
Quality
Value
Very helpful, good installation and so far very pleased with the products.
Which? Trusted Traders Consumer Posted on 08/04/2014 , work completed 08/04/2014
1st class
Customer Service
Quality
Value
We are very happy with our new windows and door. Looks fabulous and keeps our house lovely and warm.
Which? Trusted Traders Consumer Posted on 07/04/2014 , work completed 07/04/2014
Which? Local Review
Customer Service
Quality
Value
No sales pressure. Provides clear quote and leaves you alone to decide. Prompt and efficient service for quotation, survey and installation. Fair price. Have had various windows / doors replaced in stages each year for several years. Satisfied each time.
LOCAL HERO Posted on 06/01/2010 , work completed 06/01/2010