Direct Maintenance Contractors

I was delighted by a kitchen installation done by Martin and Direct Maintenance Contractors using a design and units supplied by IKEA. This involved de facto project managing as I was in London - Martin and his team began work on the exact day he had promised, proved themselves trustworthy, reliable and hard-working, keeping me in the loop with what was happening as the job progressed and finishing only a day or two later than scheduled. The small space is completely transformed, the quality of workmanship very good. Prices charged were exactly as quoted - not cheap but good value for a quality job. If I have one quibble it would be the payment system. I would have been happy to put down a deposit though none was requested, but when I was sent an invoice half way through the job, payment was required immediately rather than within the usual 30 days. I would also have preferred to pay by credit card as Which? in fact recommends though I believe some of the protection gained by this is replicated by the Trusted Trader scheme. Overall though a big thank you to Martin and his guys for a great job, I'd be happy to work with them again and plan to.

This is the 3rd time Martin and his team have done work for us. The most recent work completed involved re-doing all the flooring in the house, removing a wall in the utility room (including plastering etc) and updating the locks/handles on all the doors and windows. The work completed was to a great standard and we are pleased with the end result. A huge thank you to Martin and his team for everything they did for us! The team is extremely friendly and approachable. The work was really well done and required coordination with the gas and electric men who also had to complete work in the house. Martin handled the end to end coordination and it was extremely smooth.

Direct Maintenance did an amazing job removing on old conservatory and replacing it with a lovely patio for us. When Martin visited to take details for the quote, we explained what we were after, he listened carefully and helped offer suggestions. The quote we received then outlined the work in great detail which we found really helpful. When the work was being carried out the team were very reliable and arrived punctually every morning. The team were very hardworking and worked at a good pace. Everyone in the team was friendly and approachable. Communication was excellent and very prompt. Martin and the team were open to listening to any concerns we had and were happy to adapt and be flexible to accommodate any changes we requested. We highly recommend using Direct Maintenance and have already put in a request to have more work done by them.

We used this building company to refurbish an old garage into a watertight workshop with power and light. Martin provided excellent service throughout and was very good at keeping us informed.

I chose this company because Martin took time to discuss my requirements on his visit & subsequent emails & his quotation was comparable with others & clear on what was & wasn't included in price (e.g. pre-oiling of worktop). Martin and his team of Tom & Mike arrived early each morning & set to work straight away. They were very approachable to discuss the work & didn't grumble about the very small work space & very uneven floor that made every measurement critical. Everything fitted perfectly. They were extremely accommodating, helpful & full of useful advice & guidance. It was great that the team always stopped to ask when there was any feature that required a cosmetic or practical choice, took notice of & remembered any requests & pointed out any issues or features (e.g. my choice of door handle location/size might touch/knock on opening). It's clear they take pride in their work & hold themselves to high work & customer standards. Martin visited every day to check the work, help out & discuss any issues (one being a cosmetic solution to a cabinet gap caused by an undersized fan). They happily accommodated specific requests that required extra thought, i.e. cabinets on one wall stepped out to provide pipework space & deeper worktop, cabinets on other side fitted to allow removal when access required, boxing in leaving space for future fridge-freezer etc. They even made an upstand I'd forgotten to buy from the worktop excess. Overall a reliable, trustworthy & skilled team.

Martin was prompt to respond to enquiries and gave us a reasonable estimate. He took time to discuss a number of possible causes of the leak in our roof and to allow for there being more or less work that might be needed. They did a very thorough investigation and managed to solve the problem. He was great at keeping us up to date with any delays and the work was completed very efficiently in spite of all the problems associated with Covid and atrocious winter weather. We would not hesitate to use the firm again.

This is the second time we have employed Martin. This time to complete a first story extension, rebuild the chimney and to strip and render the back of the house. All the work was completed to a high standard. Martin was always on hand to talk and give sound advice on any queries, and worked with us at all times. He is organised, professional and honest. Always advised on what to expect for the forthcoming week in terms of the progress of the build. Also he thinks of everything e.g. the extension build was during the summer. Martin asked the scaffolders to avoid the patio doors to enable us to continue to use them through the build. I would not have thought of this and it made a big difference. Martin and his team work hard, polite and considerate, and tidied up at the end of every day. Excellent value for money and he has a lovely dog too!

Martin is someone who identifies himself with the interests of his customers. My wife and I have been very fortunate in finding Martin to repair two of our roofs. Needless to say the work he did was on time and done with great care. We found Martin to be very co-operative with all our wishes. He is punctual, hard-working and we would recommend him.

Martin did a very good job in rebuilding and making safe a stone pier outside the front of our house. I am very pleased with the result. I have used Martin on a number of jobs during the last 18 months or so. I have found him to be approachable, friendly and reliable. His work is of a very high standard.

Martin and his team have done an amazing job with our renovation. After having problems with our previous builders, he had a big task on his hands, not just finishing a whole house renovation but also rectifying shoddy work from the previous builder. He provided us with a very detailed quote; due to our tight budget he sat down with us and discussed ways we could save money to get the job done without cutting corners. He was upfront with us about any additional costs as and when they arose. Where we were unsure about details regarding finishes, the advice given always turned out to be spot on. We will definitely be using him again for more work in the future. We cannot recommend him more highly.