Endorsed by Which?

Masons Moving Group Limited

5.0

322 Reviews

Why you can trust this trader

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
322 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Terrific service throughout
Customer Service
Quality
Value
Masons moved us to Dinas Powys in June 2025 and they were brilliant from the first visit to the final move. Brett and Richard in the office were very kind and helpful in making the arrangements. On the day of the move, the team of six strong men with two good lorries arrived in clean, branded T-shirts. They were very professional and careful, and courteous too. They took real care of our possessions, and the move went like clockwork. I have nothing but the highest praise for Masons and warmly recommend them to anyone planning a move.
Customer in Vale of Glamorgan Posted on 28/06/2025 , work completed 19/06/2025
Very efficient, friendly, professional service
Customer Service
Quality
Value
We engaged Masons to take care of our house move and from the initial consultation to the final receiving of stored items 6 months later they could not have been more friendly or helpful. Our initial move date changed three times, but this was handled very professionally by the office team and they always assured us it was not a problem. The move itself was as efficient as it could ever be, the team of guys always friendly and keen to please even when asked to relocate items they had already moved in. A six month storage solution for some of our furniture was also provided at a very reasonable cost and delivered as and when we requested. Overall, a very professional and efficient outfit, thoroughly recommended.
Customer in Vale of Glamorgan Posted on 26/06/2025 , work completed 20/11/2024
Removal and storage
Customer Service
Quality
Value
Excellent professional service from start with a phone call to office to end with our final delivery to new home. Furniture was safely stored for 3 months. Everyone did their best to make the move less stressful and were very considerate to my husband who has dementia.
Customer in Cardiff Posted on 20/06/2025 , work completed 09/06/2025
Excellent service and good value.
Customer Service
Quality
Value
Communication was excellent throughout. Price was good. (We compared with another company recommended by estate agents). All the staff were pleasant, helpful and supportive. Great care was taken of all our possessions and the whole move was carried out efficiently, professionally and without any delays. A very good experience and we highly recommend. Thank you very much to all the team.
Customer in Cardiff Posted on 19/06/2025 , work completed 06/06/2025
Removal
Customer Service
Quality
Value
Impressed by good time keeping, good attitude, polite and respectful. Got on with the job. When there was a potential problem the team checked with us and communicated well. Good experience
Customer in Rhondda Cynon Taff Posted on 18/06/2025 , work completed 04/06/2025
Very professional.
Customer Service
Quality
Value
We used this company 20 years ago and the service was excellent so have just used them again . They were professional and efficient and the boys that moved us were outstanding.
Customer in Surrey Posted on 17/06/2025 , work completed 29/05/2025
Moving from Wales to England
Customer Service
Quality
Value
The guys were friendly and helpful. They packed carefully marking each box accurately so that they appeared in the right room the other end. But I was surprised at how quickly everything was packed on the van. At the final destination they were patient as we worked out where furniture could go, and worked cheerfully. I would use them again
Customer in Gloucestershire Posted on 14/06/2025 , work completed 05/06/2025
Excellent service!
Customer Service
Quality
Value
Having read the Which Reviews, we booked Masons to transfer furniture from Cardiff to Mumbles and were very pleased with the service that we received. It was both professional and friendly from beginning to end. They turned up when they said they would, and transferred all furniture without any damage. Reasonably priced. We have no hesitation in recommending them.
Customer in Cardiff Posted on 09/06/2025 , work completed 21/05/2025
Excellent
Customer Service
Quality
Value
I used Masons Removals to move my furniture and belongings into their storage last year and out of storage in May this year. I'm very happy with their service; reasonably priced, they were professional, friendly, and helpful at each step of my relocation journey. And special thanks to Lucy for her patience!
Customer in Gloucestershire Posted on 05/06/2025 , work completed 12/05/2025
Great team
Customer Service
Quality
Value
So far completed part 1 of move. From old house into storage, over 2 days. Both teams were excellent. Friendly, supportive and professional. Will obviously be using them again 🤪 to get out of storage but would definitely recommend them to anyone for a low stress move (no move is stress free!) Thanks everyone
Customer in Monmouthshire Posted on 29/05/2025 , work completed 15/05/2025