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Trusted Traders

Masons Moving Group Limited

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4.9

13 Reviews

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes

Customer reviews

Reviews summary

4.9
13 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Excellent service from start to finish
Customer Service
Quality
Value
Masons packed the total contents of our house in Cardiff (including a grand piano) and put them into store. Seven months later they delivered them to our new home in Hampshire. The service was excellent - all done as set down in the estimate - no damage or breakages and great care taken of the piano - very pleasant and helpful staff. I would highly recommend them.
H Edwards05/06/2018
Professional, efficient and quality
Customer Service
Quality
Value
The entire process has been professional and efficient. From the first contact to the packing of the last box everyone has been excellent, both knowledgeable and personable as well as wanting to do a good job. Great value for money as well! Thank you.
Graham Webster29/03/2018
Very professional service
Customer Service
Quality
Value
Masons Moving were a pleasure to deal with from start to finish. From discussing our needs with their top man through to the actual move and then dealing with their accounting people, they were all efficient, pleasant and very professional. The men who moved us out of our house and then the second group who delivered our furniture were very pleasant, courteous and hard working. Masons were the most cost effective company we received quotes from (by a long way) but their service level did not suffer in any way at all.
A Fleck03/03/2018
Excellent response
Customer Service
Quality
Value
Due to delays with the Exchange of Contracts and purchaser pressure we found ourselves having to move on a day our original preferred removal company could not accommodate us, neither could the 2 other companies who quoted. Our estate agent directed us to Masons. Being based in Cardiff I was doubtful they could help us with 3 days (including a weekend) notice. They where nothing but fantastic. I gave them a lot of information over the phone and with all credit to them they quoted within the hour without even seeing what we had, which was a lot. They did not take advantage of the predicament I was in, their quote being pretty much the same as what we where going to pay anyway - this to me is a sign of a credible and trustworthy company. The team turned up as expected 3 days later and spent the next 4 days moving us. They where all great guys, pleasant and diligent. My only negative comment is that too many boxes where mislabelled (mostly room description, but also type of content) which made the process of unpacking somewhat harder. This was however a minor inconvenience in the overall scheme of things when they had responded so well to our situation. I'd definitely recommend Mason's to other house movers. James Ostler Hereford to Dorchester in December 2017.
James Ostler31/01/2018
Highly recommended , excellent
Customer Service
Quality
Value
Moved me from storage after 6 months to a flat so fast & efficiently. My family have used them regularly over numerous years. Great family run business, known to me personally for over 30 plus years. Nothing too much trouble, very friendly boys that moved me.
Cheryl Harris02/12/2017
Reliable and friendly
Customer Service
Quality
Value
Masons packed up and stored my house contents just over a year ago. The service was quick and efficient, the men who did the work were friendly and helpful. In January they brought my belongings out of storage to my new home and made every effort to be as flexible as possible. Unfortunately one piece of furniture was too large to fit into the house so they returned that to the stores until I was having new windows fitted and the sofa was brought in. Overall, the pricing was pretty competitive, although the storage for the sofa was a bit high.
Sian Thomas30/11/2017
Outstanding Professional Removal Serice
Customer Service
Quality
Value
Masons provided a friendly strong and very able team who took all the stress out of a difficult move. Everything was packed well, nothing was broken and every help was provided both at the removal and destination ends. Masons were chosen because of their outstanding reviews and we were not disappointed. In addition, the directors and administration staff did everything in their power to manage the move well. The fees charged for this excellent service were less than those of their main competitors. On all counts, Masons is unreservedly recommended.
Harry H27/11/2017
Exceptionally good workers and proficient packers. Worth every penny.
Customer Service
Quality
Value
Our move took place over six working days and we had a full packing service although we did do some packing ourselves for our convenience. We arranged our move with Brett Mason who was very helpful, especially given the last minute hitch on our side which he dealt with extremely well and we thank him for it. The crews were well organised, hard working, timely and polite. We had no breakages. Everything was done as planned. The crew were well allocated and managed and Daniel was particularly good at organising and keeping us regularly informed at every stage. Excellent company to deal with. All the staff we dealt with were polite and helpful. We are more than happy to highly recommend Masons.
Julia Rees27/11/2017
A great team effort
Customer Service
Quality
Value
on moving house masons packed and loaded van of our belonings to take to our new house . Then unloaded the van at our new house
Which? Trusted Traders Consumer22/07/2016
Highly recommended
Customer Service
Quality
Value
Packing and full house removal
Which? Trusted Traders Consumer12/07/2016