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Endorsed by Which? Trusted Traders

Masons Moving Group Limited

Profile thumb masons group logo 2016 hi res
4.9

151 Reviews

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What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

  • More Services

    • storage
    • load the van
    • boxes

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
151 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Great service
Customer Service
Quality
Value
I am very happy with Mason's service moving house. All staff professional and friendly. They accomodate us to move house with a short notice which I was extremely needed. I would highly recommend Mason's company.
(your username) Posted on 20/05/2022 , work completed 12/05/2022
Recommended
Very patient.
Customer Service
Quality
Value
Great service, patient with our ever changing moving dates. The team moving us to and from storage were professional and lovely. The office team were a little blunt but helpful.
Customer in Rhondda Cynon Taf Posted on 05/05/2022 , work completed 11/04/2022
Recommended
Great service.
Customer Service
Quality
Value
Excellent service from a family business. We are repeat customers as Masons did a great job last time. All of the staff both on the move itself and in the office were professional, friendly and nothing was too much trouble. Masons also agreed to store garden plants for us for until we move into our new home and the team leader of the move said he would make sure they are watered. Definitely above and beyond.
Customer in Kent Posted on 04/05/2022 , work completed 28/04/2022
Recommended
Can’t fault them!
Customer Service
Quality
Value
1st class customer service up to the day of completion. On the day we had 2 friendly yet professional crews that took care to move 2 lorry loads of our items. Would thoroughly recommend.
Customer in Newport Posted on 23/04/2022 , work completed 08/04/2022
Recommended
Hard working, professional, careful, good value
Customer Service
Quality
Value
First class service from beginning to end, and competitively priced. A great team did the packing, loading and unloading, they were professional, hard working and careful with our belongings. At key points during our two day move, when it looked like the job would fall behind, the call was made to send more men to augment the core team. As a result, the move was as stress free as it could possibly be for us. Have already recommended Masons to friends and will continue to do so in future.
Sarah in Cardiff Posted on 19/04/2022 , work completed 08/04/2022
Recommended
Great removal firm
Customer Service
Quality
Value
This week I moved from my flat in London to my new home in South Wales. When picking a removal firm, I tried one of the big national firms, but they were unhelpful, didn’t get back to me and on one occasion, quite rude! So I thought I would try a local firm and came across Mason’s Moving Group Ltd. From the first contact to the last box being out away, they were friendly professional and just really nice. They made the whole experience stress free… I was particularly impressed with the two guys who actually did the removal; Warren and Gavin. From the first call to let me know they were on the way, to the empty van yesterday afternoon, they have been brilliant. Polite, efficient, patient, professional - they have made moving a pleasure and easy (at least for me!).
Customer in Vale of Glamorgan Posted on 14/04/2022 , work completed 13/04/2022
Recommended
Very patient and professional
Customer Service
Quality
Value
We received our completion date at short notice and I called a few companies and also family but Mason's fit our needs. Paul came out for a look around to see what needed moving, agreed on price and job was set. The next morning Simon and another guy showed up and the move began. Throughout the whole morning, they were very quick, professional and such a pleasure to deal with. They were also both very patient and understanding. As our contract exchange, completion and move was all happening on the same day it was very hectic but we got it all sorted thanks to Masons.
Craig in Vale of Glamorgan Posted on 02/04/2022 , work completed 01/04/2022
Recommended
Faultless
Customer Service
Quality
Value
After 35 years in the same smallholding, we had amassed a ton of Stuff. Masons moved us 120 miles with good humour and great professionalism. The lads packed and wrapped every last item as though they were priceless. Faultless indeed.
Mark and Una in Talbot Green Posted on 31/03/2022 , work completed 25/03/2022
Recommended
Very pleased with the work
Customer Service
Quality
Value
We have three times used Masons Moving Group for furniture removal and also once for long-term storage. Removals staff were friendly courteous and professional, treating our property with great care. Fragile items such as televisions were well packaged by staff before removal even though we did not pay an additional sum for a packing service. Both removals were undertaken without any damage either to the home ( despite difficult upstairs access on one occasion) or to the furniture /goods being moved. Our property was in storage for a lengthy time ( about 12 months) and was found to be in excellent condition when it was eventually removed from storage . We would not hesitate to use Masons Moving Group again or to recommend this firm to others.
Customer in Vale of Glamorgan Posted on 23/03/2022 , work completed 09/03/2022
Recommended
A difficult sofa.
Customer Service
Quality
Value
After what was thought to be an impossible sofa to move into our new home, Masons tried again with a new look at it all, and it worked. Excellent job.
Customer in Vale of Glamorgan Posted on 20/03/2022 , work completed 15/03/2022
Recommended
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Have a question?

0117 456 6032
Mon–Fri: 9:00–17:00
Standard network rate.