Endorsed by Which?

Masons Moving Group Limited

5.0

238 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
238 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent service
Customer Service
Quality
Value
Everyone I dealt with at Masons were consummate professionals from first to last contact. They were efficient, polite, diligent and organised. They made a process which can be stressful, as seamless and straightforward as possible. I would certainly recommend them for anyone moving home.
Customer in Cardiff Posted on 13/05/2024 , work completed 26/04/2024
Excellent service.
Customer Service
Quality
Value
We have used Masons twice and I can't praise them enough. The guys are very professional and friendly and go the extra mile to care for the items they are moving. One of the team we had recently moved us previously and remembered conversations we had had before which was good as have similar interests. We are now using Mason's for storage also and got to say I am impressed with the service the location and security measures.
Customer in Vale of Glamorgan Posted on 17/04/2024 , work completed 10/04/2024
Excellence
Customer Service
Quality
Value
The removal service by Masons was excellent . Right from the beginning they were helpful and supportive They were flexible and responsive to any changes and always ready to offer solutions Packing was efficient and fast . On arrival at my new home I was faced with a flooded access road but they provided me with the basics that night and managed to get the removal lorry through the next day . The team were cheerful and encouraging . In essence they made the move a pleasant experience and I would certainly recommend them
Customer in Cumbria Posted on 14/04/2024 , work completed 09/04/2024
Incredible, safe removals!
Customer Service
Quality
Value
Superb service from start to finish. We cannot thank all the help we had during our 3 day move. All removers were fantastic, extremely helpful, polite, careful and professional throughout. A special thank you to Gavin the foreman and James who both went above and beyond! Would highly recommend!
Customer in Cardiff Posted on 11/04/2024 , work completed 05/04/2024
Masons Removals Helpful,reliable,Good value,
Customer Service
Quality
Value
Masons moved us back in march this year, from the start they went out of their way to help us as we only had three weeks notice to move and i was stressing. Richard, Peter and the whole team helped us with everything always on the end of the phone with good advice and answers to my many questions. The team on the day worked really hard ,moving all our belongings with care and making sure everything was loaded up before moving on to our new home. Masons pricing policy is very fair and clear they provide good quality boxs and wrapping material for your belongings as well. I would recommend Masons as a good reliable trusted company this is the second time i have used them and they wuld be my first choice if needed to move or store anything in the future.
Customer in Caerffili Posted on 10/04/2024 , work completed 04/03/2024
Professional Team of People
Customer Service
Quality
Value
I have used Masons before when relocating from Eire to South Wales and they were great. So they were my preferred "go to" team of people when I recently had to do just a small move of my late Mum's possessions - they did the pick up and multiple drop off's around the location and as I experienced before, they were very considerate and professional in their approach to the task in hand all the way through from my call to Richard in the office to dropping the last item. I have no hesitation in recommending Mason's to anyone who wants an efficient and very customer friendly service when it comes to moving your possessions. Thanks you for another great service Masons.
Customer in Posted on 06/04/2024 , work completed 19/03/2024
A Safe Pair Of Hands
Customer Service
Quality
Value
We have worked with Masons for over a year moving a very large number of boxes across the UK for our archive. They have been efficient, pleasant and great value. When we reached capacity they were there to assist and safely store boxes temporarily while we prepared room at our facility. All in all a pleasure to deal with. Should we have any more moving requirements we will be sure to contact Masons first.
Customer in Posted on 05/04/2024 , work completed 28/03/2024
Excellent, professional service!
Customer Service
Quality
Value
From start to finish we were really impressed with the service provided by Masons. Every phone call was answered promptly and we had great advice from everyone we spoke to. When Fern came to assess the move she was very helpful and gave us some great tips. As advised we kept in regular contact until we had a firm moving date and we were told what the schedule would be for moving day. The team of three that moved us were just amazing- hard working, careful and friendly and helped everything run smoothly. We contacted the office a few days after our move and the empty packing boxes were collected the same day. We would highly recommend Masons to family and friends for their great service.
Customer in Vale of Glamorgan Posted on 28/03/2024 , work completed 22/03/2024
Great service
Customer Service
Quality
Value
Can't thank Mason's enough for their fantastic service for our house move. They were so helpful throughout the day and saved us money on a storage unit by using their experience to reorganise our existing unit. We have recommended them to friends. Thanks.
Customer in Swansea Posted on 25/03/2024 , work completed 12/03/2024
First class Service
Customer Service
Quality
Value
This is the fourth time that Masons have helped us move house. Whilst all our experiences to date have been very good this last move was the best. Over the two day move, Having and his team couldn't have been more helpful or accommodating. We were kept informed at all times about expected times to arrive on each day, and the time stated was met. Despite changing our minds a few times on location of furniture, nothing was too much trouble. Would happily recommend to all on the service provided by Brett, Richard and the whole Masons team
Customer in Cardiff Posted on 13/03/2024 , work completed 29/02/2024