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Endorsed by Which? Trusted Traders

Masons Moving Group Limited

Profile thumb masons group logo 2016 hi res
4.9

95 Reviews

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
95 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent removal staff
Customer Service
Quality
Value
We have had two moves from Masons from our old home to storage and then to our new home. The removal men at all times were courteous, professional and polite. I would not hesitate to recommend Masons Removal Staff. Our tv's and pictures were packed with care. I was surprised that I had to provide an EXTRA payment for insurance, which I considered should have been included in the service. I would have thought that there would be an duty of care on the movers part to ensure there was no damage perpetrated while our goods were in there care. If there was damage it should have been their responsibility not mine. Empty boxes were collected speedily from our home when empty, an excellent 'extra' by the company and appreciated.
David in Talygarn Posted on 15/07/2021 , work completed 28/06/2021
International Transport
Customer Service
Quality
Value
Masons have moved house for me several times but on this occasion they moved furniture from me to my son who now lives in California. Masons were professional and instilled confidence in their service at all times but still remained friendly and approachable. Nothing was too much trouble. Staff on the phones and staff who attended the property were helpful and attentive. I would most definitely use their services again.
Customer in Vale of Glamorgan Posted on 15/07/2021 , work completed 08/07/2021
Smooth Move
Customer Service
Quality
Value
Masons did an excellent job in moving me from Rhoose to Penarth. I had been almost dreading the day but everything went so smoothly I won't say I actually enjoyed it but it was entirely trouble free! The three removal people arrived on time and set to work immediately. They packed and stowed my belongings on the van in record time. My belongings arrived at my new home on time and were unpacked with speed. The three removal people were so friendly and we were able to have the odd laugh with them. I would have no hesitation in recommending Masons Removals.
June in Vale of Glamorgan Posted on 11/07/2021 , work completed 02/07/2021
Giving confidence.
Customer Service
Quality
Value
I plucked Mason Group out of an on line search after being let down by other so called removal companies. Masons turned up to survey at the agreed time, supplied me with a quotation and did everything they said they would do within reasonable time. They moved me, taking time to wrap our furniture against the risk of damage and handled it with care. Quotations, invoices and confirmation correspondence were all dealt with in a professional manner.
Customer in Blaenau Gwent Posted on 09/07/2021 , work completed 01/07/2021
Masons removals
Customer Service
Quality
Value
Thank you to Masons for moving me, very professional and friendly service from everyone involved. the removals team were quick and efficient, did a first class job! Thank you Would make no hesitation to recommend Masons
G. P. in Cardiff Posted on 07/07/2021 , work completed 21/06/2021
Move to Usk
Customer Service
Quality
Value
We found the whole experience with Masons to be friendly, professional, personal and trouble free. From the survey and quotation, the programming and the guys doing the actual removal the whole process was based on our requirements.
John in Monmouthshire Posted on 05/07/2021 , work completed 16/06/2021
S Wales to Shrewsbury
Customer Service
Quality
Value
I have to say the move was very easy. The guys who did the work were both excellent and took a lot of time and care with moving the items into the vehicle. The unloading process was equally efficient. Clearly, a very experienced team and a company you can rely on and trust would highly recommend
Mark in Bro Morgannwg Posted on 24/06/2021 , work completed 18/06/2021
Great Team
Customer Service
Quality
Value
Arrived on time. Nothing too much trouble. Careful and precise with packing and loading. Very efficient and a good price for shipping to Australia. Would definitely recommend.
Kay in Vale of Glamorgan Posted on 24/06/2021 , work completed 17/06/2021
Excellent from start to finish, made moving home so much easier
Customer Service
Quality
Value
We had masons for a 2 day move, packing on day 1 was done efficiently by 2 lovely people. The move day went like clockwork and the 4 worked so hard, including moving a huge kitchen cupboard, on a warm day. Everyone was so professional, cheerful and helpful, including returning a fridge freezer to our old house, which we had mistakenly taken with us! our fault, luckily our buyers also used masons, and we moved within Penarth. The return of the fridge freezer was managed so well by masons too. We exchanged and completed on day 2 which added enormously to our stress levels. However both masons brothers we dealt with in the office couldn't have been more helpful, understanding and accommodating. Masons made the whole thing so much easier to deal with. Thoroughly recommend this company
Kim in Vale of Glamorgan Posted on 17/06/2021 , work completed 03/06/2021
Overseas Removal
Customer Service
Quality
Value
We contacted Masons after having second thoughts about using a different overseas remover who kept adding extras once we had accepted their quote. Masons were recommended by numerous work colleagues and so we asked for a quote (only two weeks before moving date) We were moving from UK to Finland right in the middle of this Coronavirus Pandemic. We received the quote the day following the surveyors visit, it was comprehensive and included full overseas packing customs documents etc. The staff at Masons were really first class, easy to talk to and every question answered, the packers arrived and time and worked quickly to pack everything extremely well - much better than we could have done ourselves, talking to them they were all long time employees and their teamwork really showed as they all just got on with the job and were very helpful and efficient. The move went as they had planned and there were no problems with our goods arriving within the indicated timescale with no hidden extra charges. Overall I'm glad we chose Masons for this move from Wales to Finland, their experience in International moving totally took the stress out of the move for us and its clear from others feedback that this is how they work. In summary if you want to deal with a family firm that communicates well and does what they promise these are the people and I recommend them without hesitation
Richard in Cardiff Posted on 17/06/2021 , work completed 07/05/2021