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Endorsed by Which? Trusted Traders

Masons Moving Group Limited

Profile thumb masons group logo 2016 hi res
4.9

108 Reviews

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
108 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Removal of house and garage contents to storage
Customer Service
Quality
Value
Initial impressions on phoning the company was that they were a professional, reliable family run business. They initially sent a surveyor down to talk us through and price the job. We were also at the end of the phone to answer any queries throughout the process. We were supplied with boxes, tape and bubble wrap which was really helpful. On the day of removal the job was completed on time and the removal men were professional and personable. Masons made what could have been a very stressful process very easy. The contents went into storage in Cardiff and they will (as part of the contract) re-deliver to Colchester on 1st November. I am happy to leave a review following this process.
Customer in Neath Port Talbot Principle Area Posted on 20/10/2021 , work completed 08/10/2021
Utterly brilliant!
Customer Service
Quality
Value
From first contact to waving goodbye to the lorry, the staff at Masons Moving Group have displayed the kind of exemplary customer service and personal engagement that we all want but rarely expect to receive. With some problematic access issues to overcome the 'Can do.' attitude of Brett and Richard in the office and Carl, D and Cameron on the lorries was both reassuring and productive. Throughout, they were client focussed and obviously skilled, demonstrating a truly commendable level of professional care for both the possessions to be transported and the houses they were removed from and carried into, all the while taking time to accommodate our needs and worries. We used the packing service as well as the removal service, and if we ever move again this and Masons will be our 'go to' option. I cannot fault the service delivered and recommend Masons Moving Group without reservation.
Customer in Ceredigion Posted on 14/10/2021 , work completed 01/10/2021
Relax, they’ve got it
Customer Service
Quality
Value
From the initial consultation to the end of moving into our new property, Mason’s Staff were friendly, helpful and very professional. We had a very short time between consultation and moving but they managed to accommodate us in their busy schedule. The move went perfectly and was hassle-free, hence the Relax title. Mason’s quote was extremely reasonable for the work undertaken and the removal men dealt with any little problems. It was so stress-free that I was happy to sit back and let them do what they are so good at. I am usually the organiser in our household so it was nice not to have any responsibility for once. I have no hesitation in recommending Masons as a Removal Company.
Customer in Vale of Glamorgan Posted on 07/10/2021 , work completed 15/09/2021
Excellent House Removals
Customer Service
Quality
Value
The office and removals teams were good communicators, well priced for a quality service, supportive, removal men were accomodating and careful with my furniture and the two-day move went smoothly with no lost items and no noticeable damage! Well done Masons Moving Group! I couldn't have expected any more than you achieved and I am so grateful you kept moving stress to a minimum for me.
Customer in Somerset Posted on 30/09/2021 , work completed 15/09/2021
Great Effort from the Mason Team
Customer Service
Quality
Value
We had a big move from Slough to West Wales (it's amazing how much you find you have collected over time). Including jukeboxes and some artwork. All went smoothly with great packing fitting it all into the van and trailer. It was a great experience and we would do it all again with Masons if we could ever find the stamina to move again!
Trevor in Pembrokeshire Posted on 23/09/2021 , work completed 10/09/2021
Masons Removal Co Cardiff. Highly recommended
Customer Service
Quality
Value
This company knows what it’s about. They came out to the property to give us a Removal quote. Completely professional and competitive. When they came to pack the day before they were so respectful and polite. On the day we had a big lorry plus trailer plus Luton van. Packed from attic to garage and garden as well as house. When our move was held up until later in the afternoon they reassured us and cheered us up. They diverted another van from another job and we had 7 men to unload. Which was done in a remarkably short time. They also reassembled the beds. Lovely men, excellent company. So glad we chose them.
Customer in Cardiff Posted on 07/09/2021 , work completed 01/09/2021
Flawless and professional service
Customer Service
Quality
Value
I highly recommend Mason's to anyone. We opted for the packing service as well. The movers arrived, worked so efficiently and packed with such care and speed it was amazing to watch. Customer service the whole way through was impeccable, from looking for quotes to getting advice on different options. We exchanged on the same day and it was very delayed. Mason's sent more people to help unload when we finally got the keys and they were super professional, friendly and fast. We would choose Mason's again in a heartbeat.
Customer in Vale of Glamorgan Posted on 02/09/2021 , work completed 17/08/2021
A move south with masons
Customer Service
Quality
Value
Polite, punctual, professional and "no problem". This sums up the service we received from masons. The office staff were most helpful and informative. All the paperwork was in order. The quote was competitive and the video assessment was very reassuring. The removal guys arrived promptly and worked industriously to ensure the majority of our possessions were safely wrapped and stored. The following day everything was loaded and set off to our new home. The next day our possessions were unloaded into rooms, garage or garden as requested in 2 hours, as predicted! Craig and Dee ensured we were happy with everything before they left us. If only they could have stayed to unpack all those boxes too. Cannot recommend this company enough. Thank you.
Sarah in Vale of Glamorgan Posted on 31/08/2021 , work completed 20/08/2021
Wonderful service
Customer Service
Quality
Value
We were relocating three and half hours north from Swansea and these guys were simply brilliant. Professional, careful with our items, even down to my plants! Friendly and patient. On-time and highly highly recommend. Thanks guys.
Customer in Castell-nedd Port Talbot Posted on 28/08/2021 , work completed 13/08/2021
Totally reliable and professional, very pleased.
Customer Service
Quality
Value
From first contact with Brett to the last we were very impressed by their reliability, professionalism and friendly attitude. The price was agreed on and that didn't change. We moved from France to UK last month and Masons made it totally stress-free. We had downloaded a video of contents which were to be moved and from that they sent the correct sized units to our home in France. They arrived on the date stated and took everything that we had! The removal men were totally professional and friendly, they covered and secured all valuables. They then unloaded into 2 storage containers for us. Recommend to everyone.
Steve & Sam in Bridgend County Borough Posted on 20/08/2021 , work completed 27/07/2021