Endorsed by Which?

Masons Moving Group Limited

5.0

228 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
228 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
What a great experience moving with Masons.
Customer Service
Quality
Value
From the outset of calling Masons for a quote to saying Goodbye to the teams at the end it was absolutely seamless. Fern came to the house to assess what needed to be moved to quote. The quote was very good for my beloved goods. I had lived in my house for twenty six years and was downsizing only a mile away. I had a few questions and spoke to Diane, Richard, Brett and Peter who all reassured me along the way. I had a packing package and Simon did an amazing job in packing my many collections. He packed them as though they were his own items - super. He was joined by other colleagues to finish ready for the move on the eleventh. They teams arrived promptly. They were respectful in my home and in handling my boxes but most of all they were so pleasant and helpful all the way. On arriving at my new home once again we had great teams and again they couldn't have been more helpful. On a final note it is always said that moving house is just about one of the most stressful things you can do in your life but The Masons Team did everything possible to actually make this a pleasant one. They also came back and collected the empty boxes. Thank you all so very much.
Customer in Vale of Glamorgan Posted on 08/03/2022 , work completed 22/02/2011
Fantastic. Highly recommended
Customer Service
Quality
Value
I thoroughly recommend Masons. We had an excellent experience from start to finish. Nothing was too much trouble for the removal team and they even came back to pick up the empty boxes! Brilliant and thanks to everyone at Masons
Customer in Cardiff Posted on 04/03/2022 , work completed 17/02/2022
Brilliant service
Customer Service
Quality
Value
We hired Masons for our recent house move and start to finish they were professional, quick and went above our expectations. When we move again, we will definitely be using them!
Customer in Vale of Glamorgan Posted on 03/03/2022 , work completed 25/02/2022
Storage Made Easy.
Customer Service
Quality
Value
We had a water leak which meant that we had to put into storage the Dining Room and Breakfast Room Furniture whilst the remedial works took place. The packing crew were great and took care in both the packing and the furniture moving. Everything that was being stored was listed. When the day came to bring the furniture out of storage a crew of four turned up and nothing was too much trouble for them and they did things swiftly and carefully. I would happily recommend Masons Moving Group to anyone.
Leonard in Vale of Glamorgan Posted on 24/02/2022 , work completed 21/02/2022
House Move.
Customer Service
Quality
Value
We had move house at short notice Masons came recommended to us and from the first phone call to completion the whole process was fantastic, At short notice they organised everything in a professional manner. The Staff were great and made the experience a lot less stressful. Thank you. I highly recommend Masons.
Paul in Cardiff Posted on 24/02/2022 , work completed 15/02/2022
Fantastic Removal Company!
Customer Service
Quality
Value
We recently used Masons to pack and move us to a new house within Cardiff. Having never moved with a professional removals company I had been quite anxious about this aspect of the process! However, we were utterly delighted with the service we received - all the guys were great. They were efficient, careful, respectful and extremely hard working - we absolutely couldn't have asked for more from them! Would wholeheartedly recommend to anyone. Thank you.
Customer in Caerdydd Posted on 20/02/2022 , work completed 10/02/2022
Excellent service - highly recommended
Customer Service
Quality
Value
From the first contact with Masons, I felt like a valued customer. The service was superb, the team carrying out the work did an excellent job and my worldly treasures were delivered, well packed and in great time. I can now begin the job of unpacking and building my home. Nothing is missing and nothing is broken. I will always recommend Masons for a smooth, cost effective and superb service. Thank you!
Customer in Pembrokeshire Posted on 18/02/2022 , work completed 03/02/2022
Moving
Customer Service
Quality
Value
They were very good as I am on my own downsizing we had quite a long delay to get keys they were very patient, worked very hard to get everything sorted
Customer in Bridgend County Borough Posted on 18/02/2022 , work completed 09/02/2022
Repeat customer review
Customer Service
Quality
Value
We used Masons to move furniture from Wales to Australia in 2015. We used Masons again in 2022 and are the only removalist we trust. Exceptional, professional and friendly service from initial phone call to when the boxes were collected. No issues, no fuss, no stress.
Customer in Merthyr Tydfil County Borough Posted on 16/02/2022 , work completed 03/02/2022
Store to Home
Customer Service
Quality
Value
Masons moved our entire household of furniture and items from our storage unit to our new house. The service was punctual, friendly and efficient. We found the movers to be careful and considerate during our move and have already recommended their service to friends of ours.
Customer in Cardiff Posted on 16/02/2022 , work completed 03/02/2022