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Masons Moving Group Limited

5.0

307 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

  • More Services

    • storage
    • load the van
    • boxes
    • european moves

My work

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
307 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 99% of customers
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Second time moving with Masons
Customer Service
Quality
Value
We used Masons to move us from Cardiff to west London in 2021 and when we needed to move a short distance into central London, we decided not to use a local London firm but stick with what we knew. We made the right decision, both in the price and with the quality of the movers. Adam and Craig were brilliant. They moved our baby grand piano with great care and even offered to move things round for us in the new house, in case we’d decided to have them in different rooms to where they’d delivered them. We moved into the new house before the builders had finished and they didn’t flinch at this. We were really happy to use Masons again and bring a little bit of South Wales to London :)
Customer in Greater London Posted on 04/09/2023 , work completed 21/08/2023
Recommended
Another great service provided by Masons.
Customer Service
Quality
Value
Another great service delivered by Masons. This time for removal to storage. Whenever I had a query they were always very helpful from their office staff to the staff at the depot. We used them last year for a home removal service and they were efficient, professional and courteous on both occasions. Highly recommend this removal firm.
Customer in Vale of Glamorgan Posted on 29/08/2023 , work completed 24/08/2023
Recommended
A great team, a hassle free move.
Customer Service
Quality
Value
Masons recently moved us from Cardiff to a three storey house in Barry. The team were professional and cheerful throughout the long day, and met any minor set-backs calmly. They made a potentially stressful day do-able, and we are very grateful for all they did for us. The office back-up was great too, with good communication and we really appreciated having the packing materials delivered well in advance, right through to collecting our wardrobe and packing boxes after the move. We thoroughly recommend Masons.
Customer in Vale of Glamorgan Posted on 24/08/2023 , work completed 08/08/2023
Recommended
Always efficient and friendly
Customer Service
Quality
Value
We have used Masons many times and each time they send a great team of removers who work efficiently and nothing is too much trouble. Makes a stressful time run smoothly. Thank you
Customer in Vale of Glamorgan Posted on 21/08/2023 , work completed 10/08/2023
Recommended
Good Service
My move was made easy from start to finish, with the very first phone call, survey of goods to move, right up to the removal men on the big day. What could have been a really stressful move was handled exceptionally well. Efficient helpful courteous and humorous members of staff on the day of moving. Beforehand service nothing was too much trouble and everything was explained as to how the move would go. Would highly recommend Mason's removals.
Customer in West Midlands Posted on 16/08/2023 (Reviewer did not use service)
Recommended
Friendly and efficient service
Customer Service
Quality
Value
Supportive, efficient and all very calm and understanding about what can be the stressful process of moving goods abroad. Masons were the final company in my goods arriving from Korea and my first choice for sending things back abroad a year later.
Customer in Gloucestershire Posted on 16/08/2023 , work completed 03/08/2023
Recommended
Fantastic service within budget.
Customer Service
Quality
Value
Efficient helpful courteous and humorous members of staff on the day of moving. Beforehand service nothing was too much trouble and everything was explained as to how the move would go. Would highly recommend Mason's removals.
Customer in Vale of Glamorgan Posted on 14/08/2023 , work completed 28/07/2023
Recommended
Stress Free Removal
Customer Service
Quality
Value
From our first contract with Masons Removals to the time that they unpacked and left us the service was excellent, friendly and very professional. For the actual removal the men came on time, were extremely friendly and helpful. This was the least stressful removal that we have done.
Customer in Cambridgeshire Posted on 08/08/2023 , work completed 04/08/2023
Recommended
A difficult day made easy
Customer Service
Quality
Value
Just wanted to say a massive thank you to the moving team that Masons sent out to move my mum Margaret from Barry to Pontcanna this morning. They were absolutely brilliant. Patient, calm, well-organised and they helped my mum through the whole process with a kindness and consideration that went beyond. They even got her a bunch of flowers which made her feel wonderful and at ease about the whole overwhelming process. I am personally very grateful to you and your team at Masons for making what could have been a difficult day for my mum, into an enjoyable and even relaxed one. My niece is moving back to Barry in the next few months and I will heartily recommend she use Masons.
Steve in Cardiff Posted on 08/08/2023 , work completed 07/08/2023
Recommended
Seamless move Cardiff to Scotland
Customer Service
Quality
Value
What could have been a really stressful move was handled exceptionally. We moved to Scotland from Cardiff and weren’t able to tie up the dates so had to get Mason’s to provide storage as well as moving us up two weeks later. I honestly couldn’t have been happier with the service, and I’m very hard to impress! At every point, the staff were helpful, reassuring, happy in their jobs and great ambassadors for Mason’s. Well done. Long move, no dramas, jovial people, care taken with our possessions, and a competitive price. Thanks everyone, would definitely recommend Mason’s.
Annemarie in Angus Council Posted on 04/08/2023 , work completed 26/07/2023
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.