Masons Moving Group Limited

From our first contract with Masons Removals to the time that they unpacked and left us the service was excellent, friendly and very professional. For the actual removal the men came on time, were extremely friendly and helpful. This was the least stressful removal that we have done.

Just wanted to say a massive thank you to the moving team that Masons sent out to move my mum Margaret from Barry to Pontcanna this morning. They were absolutely brilliant. Patient, calm, well-organised and they helped my mum through the whole process with a kindness and consideration that went beyond. They even got her a bunch of flowers which made her feel wonderful and at ease about the whole overwhelming process. I am personally very grateful to you and your team at Masons for making what could have been a difficult day for my mum, into an enjoyable and even relaxed one. My niece is moving back to Barry in the next few months and I will heartily recommend she use Masons.

What could have been a really stressful move was handled exceptionally. We moved to Scotland from Cardiff and weren’t able to tie up the dates so had to get Mason’s to provide storage as well as moving us up two weeks later. I honestly couldn’t have been happier with the service, and I’m very hard to impress! At every point, the staff were helpful, reassuring, happy in their jobs and great ambassadors for Mason’s. Well done. Long move, no dramas, jovial people, care taken with our possessions, and a competitive price. Thanks everyone, would definitely recommend Mason’s.

Masons were recommended to us by a neighbour so we went with them without hesitation. From the first survey with Fern where I was reassured that they could do anything I needed them to do to get our things moved, to waving goodbye to them from our new house, the service Masons provided was top notch. They provided ample packing boxes and materials in plenty of time, checked in with me on a regular basis to see how I was getting on, repeated the survey a week before moving day to see if arrangements have changed, and said those magic words as soon as the packing team arrived ‘we are here to make this as stress free as possible’ which they did. Gareth, D and the team worked quickly and efficiently, needing so little input from me that I spent much of the main packing day (day before the move) sitting down and relaxing! While we had packed most of the house up, there was still a garage to clear and a few things to pack, as well as furniture to move, all of which was done by the tram seamlessly. And then moving into the new house was also a joy because again the team worked tirelessly to reconstruct furniture, get it and the rest of the boxes in the right rooms and ensure that we were happy before leaving. I cannot recommend Masons highly enough.

My move was made easy from start to finish, with the very first phone call, survey of goods to move, right up to the removal men on the big day. All the frontline staff at Masons were professional and courteous. My move went smoothly and I would highly recommend Masons.

From the quote to booking and using Masons for our house move, every aspect was excellent. Everyone I spoke to in the office during the booking process were more than helpful. The team who moved us were friendly, knowledgeable and efficient and a credit to the company. They came the day before moving day to pack the majority of the house and returned on the morning of the move to finish packing. A very competitive price for the work undertaken. Well done Masons I can highly recommend.

This is the third time I have used Masons Movers and have always received great service from start to finish. Nothing ever appears too much trouble and everyone is friendly and helpful. Thanks again, will always recommend you.

This was a substantial domestic house removal from Penarth (South Wales) to London (Wimbledon). It was carried out over five days (3 for uplift, 2 for delivery). It also involved a secondary delivery of a small fraction of the total furniture to an address in Hampstead. Everything was completed on time to the agreed charge. Each team was helpful and friendly, and at one point helped load a table to be auctioned onto the auctioneer's van. The drivers communicated to us en route so we had a good idea of the time of arrival. All the boxes that we could unpack during the unloading process were removed, but we are still waiting for the removal of the remainder. As far as we can now tell, everything was delivered in good condition and no damage was done to either property. We had understood that they would use two 'medium' vans rather than one bigger one, but it was the bigger one that was used. Medium sized vans would have got closer to the entrance to the house and made unloading easier for the men. We think that it was job excellently done, and we are happy with the result.

Informative from the first visit to our old home with many suggestions on packing and good explanation of how they worked. Arrival to pack the van with as much as they could the day before proved invaluable. The removal men were extremely helpful and worked hard both days, with patience waiting for keys to move in. I would highly recommend the firm.

We got three or four quotes Masons being one of those. Fleur did our inspection and quote we found her very engaging and helpful which helped us to decide on Masons for our move. The Thursday the team arrived it was a very hot day but they worked to the schedule hardly stopping for a break and returned on the Friday for the actual move. This again was done on an extremely hot day but the team worked tirelessly to get us in, during our unpacking we found no items were broken or damaged to say we were highly impressed with Masons would be an understatement. Thank you very much.