Masons Moving Group Limited

Masons moved us almost 29 years ago and they were fantastic so we thought we would use them again. The quote was very reasonable for what we wanted, which included a part load to our daughter in England and china and glass packing. A team arrived the day before our move and very carefully packed the fragile items. They then decided to load a van and take it away overnight to get a head start on move day. This was a great idea. The team arrived promptly on move day to finish packing up the house and the garden. There were a lot of boxes as we were moving from a 5 bedroomed house but there wasn't a single grumble that some boxes were clearly very heavy. On the contrary, the team worked with great humour. They arrived on time at our new home (approx 35 miles away) and unloaded the van with the same humour and efficiency, checking with us that we were happy before they left. They even placed our garden furniture exactly where we wanted it rather than just unloading it. I have absolutely no hesitation in recommending Masons. From our first enquiry until them leaving us at our new home they provided an exceptional level of service and made the day as stress-free as possible. Absolutely first class!!

I have nothing but praise for this company. They were supportive when the first 2 house sales fell through and worked with me as exchange did not happen till the day the contracts completed. The team that came to do the actual removal were excellent. Very friendly, very professional. Checked everything was taken from the first property and nothing left behind and then placed everything in the new property where we requested, nothing was too much trouble for them.

Masons brought a sense of calm, organisation, efficiency and fun to what had been a stressful house move. The quotation was friendly, quick and value for money and the office staff were very accommodating with planning. On the move day my husband and I were so pleased with the prompt and courteous staff who took control, but still always had time to listen to our questions and concerns. Their experience and professional manner gave us complete confidence in their abilities and this was demonstrated with a timely relocation with not an item misplaced or broken. Carpets were covered and paintings treated with absolute care. Thank you Masons we would never have coped without you.

From initial quote through to actual move. Friendly helpful would highly recommend took out a lot of the stress for us.

From start to finish a great experience. Moving out fast and efficient. great team. I didn’t lift a finger. Moving in everything went to the right rooms, right area. Same thing I didn’t lift a finger. A great experience, never do it yourself get Masons the lack of stress is well worth the money. Five stars.

By far the best removal company I have dealt with. Professional, efficient and super helpful. I am unable to find any fault whatsoever. Very competent pre-move survey carried out in person, answered all my questions and gave me confidence in my choice of remover. Some other companies simply asked for a list of contents to be provided which left me anticipating problem on the day and potentially, a price rise. They were very helpful too trying to organise the moving date which was not easy given my new house was not ready. Much appreciated. On the day, Mason’s arrived on time, all in a fabulous mood - cheerful, eager, positive, and so polite and helpful I was actually taken aback. Their attitude never flagged once, not even as they drove away. My contents had to go into storage for a week and the same service was provided when they came out of storage. Massive thanks to Gareth, Steve (x2) and Dean - you totally took away all my stress from the moment you arrived. I can honestly say I enjoyed the whole experience. 🙂 I strongly recommend this company. Only very slightly more expensive than other removers but well worth it for the service provided. You get what you pay for. Simply outstanding!

From the moment our removal needs were assessed and quoted for, we knew Masons was the firm for us. They offered to help with the disposal of unwanted furniture at both addresses, and handled changes with the same without quibble. Come the day the removal team were friendly and efficient for the whole of the three day process. We cannot speak too highly of the whole Masons team, and would recommend them to anyone. Thank you team.

From the outset Masons we’re so helpful in sorting out my move. It was (to me) a complicated move requiring a drop off and then storage followed by a later final delivery. But they just took everything in their stride. Not the cheapest company but the service they offered combined with their help and outstanding performance in its execution made them the most desirable company for me. When they arrived this level of professionalism continued. The two removals men were friendly, knowledgeable of their trade and very helpful. Nothing was too much trouble and they took absolute care of my possessions especially items I marked as fragile or important. The speed at which they worked was amazing. And the first part of my move turned out to be as stress less as I could imagine. I have no hesitation in recommending them and I would definitely use them again should the need arise.

We found Masons to be be very professional in their work. The staff were very courteous and nothing was too much trouble. They took extreme care and pride in their work - no damage & no breakages. The company were very obliging when dates had to be rearranged at short notice. Although they were not the cheapest quote, we are glad that Masons did the job, from the initial survey we were completely confident and happy that they would take great care of our belongings. Please thank the men who helped us settle into our new home.

I was really getting myself stressed out about moving from Cardiff back to Hampshire. Masons sent someone round to answer questions and assess the job and ultimately handled disposal of a lot of Ikea furniture, heavy mattresses, a couple of broken microwaves and more. Within five hours of arriving at my place in Cardiff, they had everything in the vans and arrived promptly the following day at my parents 150 miles away. They packed up a whole bunch of stuff I had been unable to get done and they coped with the terrible access at the block of flats I lived in (right in the centre of the city, with no parking of its own and only one lift). I can't recommend them enough and I will likely use them in the future if I return to Cardiff as planned. It wasn't what I'd call cheap (without having several quotes from similar providers) but it's worth paying for quality for the peace of mind and they did a great job. It would have been impossible to do it on our own.