Masons Moving Group Limited

We had to move at relatively short notice and feel so lucky that we chose Masons. They were so helpful and professional in our time of need. On the day the team arrived and made us feel at ease. They packed everything carefully and in good time. We can't thank Warren and his team enough for their patience on the day, as we had issues getting the keys from the solicitor which took time. A big thank you to the admin team and the wonderful removal team - it had been a stressful day, but they kept us calm. We can't recommend them highly enough!

The office staff were friendly and helpful when I approached them, and a visit was arranged to assess how much stuff we had to move. Judging by the number of boxes they supplied, the young lady who came to assess our house obviously underestimated how much stuff we had to pack up. It wasn't a problem as we'd already bought fifty boxes ourselves, so we had enough, and I know Mason's would have provided more if I'd asked for them. She also failed to take notice of my warning that access to our new property was narrow and difficult, so on the moving day plans had to be hastily changed to swap from a lorry and trailer to two lorries. Thankfully the foreman on site, was able to sort things out, and he and his men were absolutely fantastic across the two days. Nothing was too much trouble, and they went out of their way to make sure everything was packaged to avoid breakages. Ours was a big job, and a lot of stuff had to be taken up two flights of stairs. I found myself apologising for the amount of stuff that had to go in the attic, but the men were really great about it. They were a friendly bunch, and they absolutely worked their socks off on both days. I'd recommend them any day of the week.

I was recommended Masons by a work colleague, and I couldn't recommend them enough. From the initial consultation to moving day, their professionalism and upbeat manner were second to none. On what could have been a very stressful day due to delays with our new property, the workmen were so reassuring, which made our day so much easier. All our furniture was packed so carefully, transported and assembled in our new home, so it was totally stress-free. We were supplied with plenty of boxes, tape and bubble wrap, which was really helpful. Totally reliable! An excellent company to deal with, and I will definitely be using them even if we move. A huge thank you!

From the outset when we telephoned everyone was incredibly polite, efficient and you immediately felt you were in competent hands. The collection from our property went into storage for a short period and both those movers and the ones who took our stuff from Cardiff to Cornwall were professional and were happy to move items before they left if we then decided we had put them in the wrong rooms! We have used Masons before and would never consider using anyone else. Moving is stressful enough anyway so don't add to it used a reputable firm such as Masons and make your life easier. I would not hesitate to recommend them.

I used Masons to pack and store my belongings and then to move those belongings to our new home. The teams were excellent at both ends. The communication was great and o felt very confident with updates on my storage containers. Would highly recommend Masons.

From the time I first enquired about my parents move I knew they masons would be the best to book with. Friendly and professional from start to finish. A video survey was done due to COVID restrictions and a price given. It was a great bonus that furniture that was not wanted could be disposed of too. My parents are 88 and had lived in their house for 58 years so moving was pretty stressful for them. Two of the team came to pack the day before and two to move everything the next day. All of the guys were great. Thank you. It all went smoothly.

As the title of the review suggests we were impressed by the levels of professionalism shown by Masons from the quoting through to the day of the move and nothing was too much trouble. We had the packing and moving into storage service. A glossy brochure explaining the process was presented (the only company of three we contacted to do so) on the day of the quote. We weren’t pestered to complete engagement forms as we hadn’t exchanged for a month. Original quote was still live when returning for signing contracts. The day of removal was adhered to and the storage pallet estimate was accurate, so the quote was on target. We weren’t asked for any extras on top. The team on the day were really communicative, making us feel relaxed about the structure of the day and asked if not sure as to what was staying or needed packing. All in all it was a very slick experience and I would have no hesitation in recommending Masons. Well done!

A rather unusual set of circumstances in that i was hospitalised a day before the move leaving the task of moving from an 8 bedroom house to a 5 bedroom house to my wife and the Masons team. As planned the packing started 4 days before the move and given the volume packing boxes were gradually moved out leaving the essential items to last. It was organised, calm and to the timescale agreed. My wife welcomed the huge support from all members of the Masons team including the willingness to reposition a few items around the new house. The price is what you got - a well planned and executed move with no damage to items.

Masons handled my mothers move from Yorkshire to South Wales. They were very efficient and organised. Phone calls always answered within a few rings. Written quotation was received within a few hours of request. (Pickfords didn't bother getting back to me with a quote.) Our original moving date was delayed but this wasn't a problem. (I advise purchasing the postponement insurance if your intended moving date is not guaranteed.) Guys who did the shifting turned up on time and were polite and cheerful. All round good service and I would recommend.

This was a simple collection in cardiff, storage and then delivery to an address near Barmouth of a few items of furniture - not a full house move. I dealt with one of the business owners who was very cooperative and efficient, despite this being only a small job. Everything happened as agreed and on time. The two people who delivered the goods let us know their progress and arrived as scheduled. They were both very courteous and friendly. All in all, an excellent service, and I happily recommend this company to others.