Masons Moving Group Limited

Most impressed with the efficiency of the team. They were courteous, friendly and packed quickly, effectively and took care in labelling the boxes so that the contents would be easy to place in the appropriate room in the new house. They were also punctual and worked professionally having set out the basics regarding timings, toilet facilities and tea and coffee requirements. Altogether made a stressful situation much easier for those of us in our 70's.

We have used Masons before and came back to them because we have always been reliable. From our first enquiry to the day of the move things went smoothly. The removal men were most helpful and pleasant. Our furniture has gone into store and we look forward to it been delivered when we are ready.

From first contact through to end of move Masons were always easy to deal with. Initial questions were clear and concise getting completion done quickly. The removers on both the day we moved out and then into our new home were excellent. Getting on with the job in hand always polite and respectful of our property and belongings. Fragile items (e.g. TVs) were well covered with protective wrap. Highly recommended for both Service and cost. Will definitely be using them again when we have our property refurbished and need to move out while work is underway.

From initial enquiry until final invoice the Masons team have been professional, helpful and friendly. We did a video link walk in our old home as live at a distance. Easy to do - and we got our quote the next day for removal, packing and storage of excess items. At every stage the team gave quick and clear feedback to enable us to decide what we needed, especially as we only had three weeks notice of moving. Throughout the 3 days pack-up Gavin, Carl and Justin were on-time, super efficient, courteous and friendly and I felt very confident of the care they gave our items. They worked in a tidy and structured manner, and had a combination of common-sense and ingenuity for solving any challenges faced. On arrival to our new place the unpack was equally well handled and all items that had been disassembled were reassembled with no issues. The whole move was smooth, efficient and despite the rain all done with good humour. Highly recommend - have no hesitation in using again - thank you so much.

Mason's of Barry undertook a removal requiring collection from three floors and a full packing service. Some furniture required dismantling and reassembly. The crew were friendly and efficient, clean and thoughtful. Everything required was done exactly as requested, on time. Everything arrived safely, and in the same condition it was collected. From start to finish, I would not fault them. I do not hesitate to recommend them, and would definitely use them again.

Masons helped move some items of furniture for me, including a valuable dresser, from one storage facility to another plus picking up and dropping off at two other locations. They were very efficient and nothing was too much trouble. They were pleasant and positive throughout.

These guys are truly amazing! I used the packing service and it was very smooth and made the process of moving much less stressful. My original movers (Steve and Justin) were great - friendly, efficient and helpful. Unfortunately I ended up not getting keys to my new home on the day and Masons were brilliant. They kept my possessions safe in the vans for the weekend and then sent out 6 guys on the Monday to get me moved in as quickly as possible. These guys went above and beyond - even carrying my bike shed over their heads to get it in position! Thank you Masons, I’ve already been recommending you to everyone I know!

I cannot thank the Masons crew enough for their help, expertise and patience in organising me through a chaotic and difficult day. A delay at my destination resulted in a late finish, but again their speed and efficiency put me safely in my new home by days end. So glad I chose Masons and would definitely recommend them.

We sold our property in March 2021 and put our household goods in to storage with Masons; they moved us in to our new house in October 2022. The collection of our goods was adequate but seemed a little haphazard in the way the property was put into the storage containers with, it seemed, little attention paid to the 'Fragile' and 'This way up' signs on the boxes. That said there seems to be little damage to the boxes we've opened so far in our new house. The delivery to our new house was very efficient and their team were very careful in avoiding damage to the new house. Our main issue is with the storage. We were told that the storage facilities were climate controlled but a lot of the soft materials we've opened are musty and damp and we have mould on some of the furniture. As a moving company they're probably no better or worse than the others but if you're planning to store household goods it might be worth physically checking on the temperature/humidity of the facilities and compare with other companies.

The Masons team were all absolutely fantastic. They provided an incredibly professional service at all levels. They were really accommodating even though our date changed several times. The removal team took incredible care packing delicate items and were really efficient at getting things sorted with minimum fuss and stress. The whole process was fantastically smooth. Would not hesitate to use Masons again. Awesome service well done Masons!!!