Masons Moving Group Limited

The team at Masons were so helpful and supportive throughout the move process, able to accommodate date changes as and when we became aware of these. Carl & Carl took care of us on the day and again were wonderful, they did a great job and called in extra hands to make sure we were in after a late exchange - brilliant! So pleased we chose Masons.

We moved from a five bed home to an apartment. So it was quite a big job so quite daunting for us, and to add a little complexity, half way through the process we had to change to non-simultaneous completion. Nothing was too much trouble for Brett and Richard and their teams. Every obstacle I threw at them they had a solution. It made a challenging situation a lot more bearable. Every team member we dealt with was polite and considerate of our situation. Expertly packed, even big items like our treasured pool table and lots of glass and mirrors. Everything was protected and packed perfectly. And the guys were so lovely and made us feel at ease Thank you to you all.

The staff member who attended to the packing, worked very systematically and effectively during the process to ensure all ornaments, mirrors and tvs we’re carefully and securely packed. He was at all times very polite considerate and trustworthy. On the day of removal, a team of 3 arrived at the agreed time and they took great care in dismantling beds and wrapping the respective parts, together with all sofas and wooden furniture before transferring them to the removal lorry. I was impressed by the diligent and efficient manner in which they attended to matters and also their approach in ensuring the furniture was stored and individual items recorded as they were placed in their respective wooden containers. I was given a copy of the items placed in each of the 4 respective containers. Not only was it agreed with Masons to store my furniture until my new build property is available to me but they also agreed to take furniture that I no longer required, to the home of my daughter and this was safely delivered. My wife and I have been extremely impressed by all staff who we have met and or spoken to by telephone. They have all been extremely helpful and everything that we asked or expected of them was attended to. The company are without doubt a very professional and caring organisation and I am happy to unreservedly recommend their service.

We cannot fault Masons and we think they are excellent in all departments. In our conversations with Brett and Richard we always felt that we were being listened to and valued, and most importantly they had time for us. The details of the move (a stressful downsize!) were made very clear, with helpful advice given including options for doing all the packing ourselves compared with having it all done for us. The fees were listed accurately with no hidden extras, and we thought they were very reasonable - and later on when we saw how hard Damian and Nathan worked (flat out for two full days) we think that they earned every single penny. Fern visited us to get an idea of the scale of the move and gave us a really accurate estimate of what was needed having also visited our purchase property to check on access issues for vans. We were also impressed with the possibility of using Masons storage if needed. We could only confirm the precise moving date within 10 days of completion, and Masons were very understanding about our uncertainty. They have a huge fleet of vans and an experienced workforce that offer contingency planning should anything be delayed. The day before the move they came in to pack up all our stuff, with the staff understanding immediately the layout and the destinations of boxes for rooms. On the actual day everything went smoothly with no breakages and all boxes and furniture left in the right locations. All in all we would recommend Masons without reservation.

Masons moved me from Cardiff to Surrey. I used the packing service and everything was wrapped and cushioned. My move went very smoothly. All the team were helpful, polite and efficient and I would not hesitate to recommend them.

I am very happy with Mason's service moving house. All staff professional and friendly. They accomodate us to move house with a short notice which I was extremely needed. I would highly recommend Mason's company.

Great service, patient with our ever changing moving dates. The team moving us to and from storage were professional and lovely. The office team were a little blunt but helpful.

Excellent service from a family business. We are repeat customers as Masons did a great job last time. All of the staff both on the move itself and in the office were professional, friendly and nothing was too much trouble. Masons also agreed to store garden plants for us for until we move into our new home and the team leader of the move said he would make sure they are watered. Definitely above and beyond.

1st class customer service up to the day of completion. On the day we had 2 friendly yet professional crews that took care to move 2 lorry loads of our items. Would thoroughly recommend.

First class service from beginning to end, and competitively priced. A great team did the packing, loading and unloading, they were professional, hard working and careful with our belongings. At key points during our two day move, when it looked like the job would fall behind, the call was made to send more men to augment the core team. As a result, the move was as stress free as it could possibly be for us. Have already recommended Masons to friends and will continue to do so in future.