Masons Moving Group Limited

Arrived on time. Nothing too much trouble. Careful and precise with packing and loading. Very efficient and a good price for shipping to Australia. Would definitely recommend.

We had masons for a 2 day move, packing on day 1 was done efficiently by 2 lovely people. The move day went like clockwork and the 4 worked so hard, including moving a huge kitchen cupboard, on a warm day. Everyone was so professional, cheerful and helpful, including returning a fridge freezer to our old house, which we had mistakenly taken with us! our fault, luckily our buyers also used masons, and we moved within Penarth. The return of the fridge freezer was managed so well by masons too. We exchanged and completed on day 2 which added enormously to our stress levels. However both masons brothers we dealt with in the office couldn't have been more helpful, understanding and accommodating. Masons made the whole thing so much easier to deal with. Thoroughly recommend this company

We contacted Masons after having second thoughts about using a different overseas remover who kept adding extras once we had accepted their quote. Masons were recommended by numerous work colleagues and so we asked for a quote (only two weeks before moving date) We were moving from UK to Finland right in the middle of this Coronavirus Pandemic. We received the quote the day following the surveyors visit, it was comprehensive and included full overseas packing customs documents etc. The staff at Masons were really first class, easy to talk to and every question answered, the packers arrived and time and worked quickly to pack everything extremely well - much better than we could have done ourselves, talking to them they were all long time employees and their teamwork really showed as they all just got on with the job and were very helpful and efficient. The move went as they had planned and there were no problems with our goods arriving within the indicated timescale with no hidden extra charges. Overall I'm glad we chose Masons for this move from Wales to Finland, their experience in International moving totally took the stress out of the move for us and its clear from others feedback that this is how they work. In summary if you want to deal with a family firm that communicates well and does what they promise these are the people and I recommend them without hesitation

Two-day move including packing on Day 1. This took longer than anticipated because only one operative (Nathan) available so whole day instead of half. However he was efficient and effective - knew exactly what to do and gave helpful suggestions about leaving some items until Day 2. Moving day was excellent: part-load to a separate address taken first thing then main load for local delivery. Wyn and Carl were the removers - most helpful and pleasant and nothing was too much trouble. Move was to an apartment so everything had to be moved into a lift and then the property. Unpacking since has shown how well packing had been done and labelled to help identify what was where. Nothing was damaged. Throughout - from first enquiry to actual move - can't fault the company. I don't plan to move again but if I do it will be Masons again.

The team masons sent for our move were excellent, nothing was too much trouble and they went out of their way to be as helpful as possible.

From the survey, through to the delivery of our possessions, it was a pleasure to deal with Masons. The survey was thorough and comprehensive, the quote for the work was competitive, the administration, planning and customer service was first class and the staff that moved us were friendly, helpful, respectful of our home and efficient. We could not recommend this company highly enough.

From our initial contact with Masons we were absolutely satisfied by their attention to detail and their genuine concern that we should be satisfied with everything. They had moved us into our present property which is why we chose them again. We were so pleased at their suggestion that our removal would be over two days, the bulk being taken first day. This meant far less stress for us on the exchange day. The three man team, Steve, Craig and Fern were brilliant, so organised, so efficient and so caring. I was also impressed that our goods which were to go into storage were all recorded should we have mistakenly packed something we might need, it could later be easily located. Everything thought through to give customers peace of mind. A really superb removal from a first rate company Thank you Masons.

I honestly can’t thank or recommend masons enough. They are so friendly and accommodating and the services they offer are the best out there. From start to finish they were great, I have used both their storage and moving services and everything about the service was perfect :)

The whole process was fab from requesting a quote to move day. Plenty of communication about the process, easy to book and on the day the removal was slick! Staff were really friendly and worked hard. I’d recommend the service and will happily use Masons in for future moves.

Masons' general service was brilliant from start to finish. Notable however was the exceptional performance of the team that did all the heavy lifting on the day. They were friendly, extremely helpful and it seemed willing to go above and beyond the scope of their responsibilities. Service was delivered within the promised timeframe and without a single hitch.