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Masons Moving Group Limited
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About
Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.
Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.
Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.
What we do
Removals
- Home removals
- International removals
- Storage services
More Services
- storage
- load the van
- boxes
- european moves
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
322 reviews
Recommended
Recommended
by 99% of customers
Sort by
The Perfect Move
Customer Service
Quality
Value
From the outset when we telephoned everyone was incredibly polite, efficient and you immediately felt you were in competent hands. The collection from our property went into storage for a short period and both those movers and the ones who took our stuff from Cardiff to Cornwall were professional and were happy to move items before they left if we then decided we had put them in the wrong rooms! We have used Masons before and would never consider using anyone else. Moving is stressful enough anyway so don't add to it used a reputable firm such as Masons and make your life easier. I would not hesitate to recommend them.
Customer in Vale of Glamorgan
, work completed
Recommended
Masons Removals
Customer Service
Quality
Value
I used Masons to pack and store my belongings and then to move those belongings to our new home. The teams were excellent at both ends. The communication was great and o felt very confident with updates on my storage containers. Would highly recommend Masons.
Customer in Cardiff
, work completed
Recommended
So pleased we chose Masons to do our move
Customer Service
Quality
Value
From the time I first enquired about my parents move I knew they masons would be the best to book with. Friendly and professional from start to finish. A video survey was done due to COVID restrictions and a price given. It was a great bonus that furniture that was not wanted could be disposed of too. My parents are 88 and had lived in their house for 58 years so moving was pretty stressful for them. Two of the team came to pack the day before and two to move everything the next day. All of the guys were great. Thank you. It all went smoothly.
Customer in Monmouthshire
, work completed
Recommended
Professional attitude all through the process
Customer Service
Quality
Value
As the title of the review suggests we were impressed by the levels of professionalism shown by Masons from the quoting through to the day of the move and nothing was too much trouble. We had the packing and moving into storage service. A glossy brochure explaining the process was presented (the only company of three we contacted to do so) on the day of the quote. We weren’t pestered to complete engagement forms as we hadn’t exchanged for a month. Original quote was still live when returning for signing contracts. The day of removal was adhered to and the storage pallet estimate was accurate, so the quote was on target. We weren’t asked for any extras on top. The team on the day were really communicative, making us feel relaxed about the structure of the day and asked if not sure as to what was staying or needed packing. All in all it was a very slick experience and I would have no hesitation in recommending Masons. Well done!
Customer in Vale of Glamorgan
, work completed
Recommended
Penarth to Bonvilston - a well planned and executed move by a helpful team
Customer Service
Quality
Value
A rather unusual set of circumstances in that i was hospitalised a day before the move leaving the task of moving from an 8 bedroom house to a 5 bedroom house to my wife and the Masons team. As planned the packing started 4 days before the move and given the volume packing boxes were gradually moved out leaving the essential items to last. It was organised, calm and to the timescale agreed. My wife welcomed the huge support from all members of the Masons team including the willingness to reposition a few items around the new house. The price is what you got - a well planned and executed move with no damage to items.
Customer in Vale of Glamorgan
, work completed
Recommended
Recommended
Customer Service
Quality
Value
Masons handled my mothers move from Yorkshire to South Wales. They were very efficient and organised. Phone calls always answered within a few rings. Written quotation was received within a few hours of request. (Pickfords didn't bother getting back to me with a quote.) Our original moving date was delayed but this wasn't a problem. (I advise purchasing the postponement insurance if your intended moving date is not guaranteed.) Guys who did the shifting turned up on time and were polite and cheerful. All round good service and I would recommend.
Customer in Bridgend County Borough
, work completed
Recommended
An excellent company to deal with and great service
Customer Service
Quality
Value
This was a simple collection in cardiff, storage and then delivery to an address near Barmouth of a few items of furniture - not a full house move. I dealt with one of the business owners who was very cooperative and efficient, despite this being only a small job. Everything happened as agreed and on time. The two people who delivered the goods let us know their progress and arrived as scheduled. They were both very courteous and friendly. All in all, an excellent service, and I happily recommend this company to others.
Customer in Gwynedd
, work completed
Recommended
Removal of house and garage contents to storage
Customer Service
Quality
Value
Initial impressions on phoning the company was that they were a professional, reliable family run business. They initially sent a surveyor down to talk us through and price the job. We were also at the end of the phone to answer any queries throughout the process. We were supplied with boxes, tape and bubble wrap which was really helpful. On the day of removal the job was completed on time and the removal men were professional and personable. Masons made what could have been a very stressful process very easy. The contents went into storage in Cardiff and they will (as part of the contract) re-deliver to Colchester on 1st November. I am happy to leave a review following this process.
Customer in Neath Port Talbot Principle Area
, work completed
Recommended
Utterly brilliant!
Customer Service
Quality
Value
From first contact to waving goodbye to the lorry, the staff at Masons Moving Group have displayed the kind of exemplary customer service and personal engagement that we all want but rarely expect to receive. With some problematic access issues to overcome the 'Can do.' attitude of Brett and Richard in the office and Carl, D and Cameron on the lorries was both reassuring and productive. Throughout, they were client focussed and obviously skilled, demonstrating a truly commendable level of professional care for both the possessions to be transported and the houses they were removed from and carried into, all the while taking time to accommodate our needs and worries. We used the packing service as well as the removal service, and if we ever move again this and Masons will be our 'go to' option. I cannot fault the service delivered and recommend Masons Moving Group without reservation.
Customer in Ceredigion
, work completed
Recommended
Relax, they’ve got it
Customer Service
Quality
Value
From the initial consultation to the end of moving into our new property, Mason’s Staff were friendly, helpful and very professional. We had a very short time between consultation and moving but they managed to accommodate us in their busy schedule. The move went perfectly and was hassle-free, hence the Relax title. Mason’s quote was extremely reasonable for the work undertaken and the removal men dealt with any little problems. It was so stress-free that I was happy to sit back and let them do what they are so good at. I am usually the organiser in our household so it was nice not to have any responsibility for once. I have no hesitation in recommending Masons as a Removal Company.
Customer in Vale of Glamorgan
, work completed
Recommended