Endorsed by Which?

Masons Moving Group Limited

5.0

275 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
275 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent Service
Customer Service
Quality
Value
I chose this company to pack and move me because I was impressed with Warren, who did the estimate, and his professional approach to the task. I was in regular contact with the office as the day for completion kept changing and they were very kind and patient with me. I was very anxious about the move as I was downsizing and needed to know that everything would fit on the van. When the team arrived to carry out the move I was not disappointed. They were very friendly and patient. I appreciated the way they checked things out with me. The move went very well. No breakages and everything in position. I have no hesitation in recommending them. They were excellent from start to finish.
Customer in Cardiff Posted on 21/01/2021 , work completed 11/12/2020
Great moving experience
Customer Service
Quality
Value
They sent us loads of boxes to pack our stuff a few weeks before. Everything done quickly and without fuss, we had a 3 bed moving to a 4 bed, the 4 guys came at 0930h and everything was cleared by 1200h. They packed all the wall pictures and the TVs at super speed and with all their own materials Arriving at our new place we had new carpets down but these were all well protected. Overall we're really pleased and great value too.
Customer in Vale of Glamorgan Posted on 21/01/2021 , work completed 18/12/2020
Another great move
Customer Service
Quality
Value
We have moved with Masons three times in six years. They arrived as agreed, used their packing service which was very thorough. No accidents, no breakages, very professional and quick. Would not hesitate in recommending them at all. Very good service
Customer in Pen-y-bont ar Ogwr Posted on 21/01/2021 , work completed 11/01/2021
Very good removal company!
Customer Service
Quality
Value
I sold up in May and had to put all of my belongings into storage for 6 months, which I wasn’t expecting to have to do. The packing up of the house was great, done in the given time and the two men were very good, very helpful and hard-working. The same is to be said about the move into my new home. I’m very pleased with the service and would definitely recommend them as well-priced and very efficient at what they do.
Customer in Vale of Glamorgan Posted on 10/12/2020 , work completed 23/11/2020
Excellent!!
Customer Service
Quality
Value
Masons were absolutely fantastic in helping us to move! People say that moving house is one of the most stressful things you will do in your life. However, Masons really took the stress out of it! We moved on a Friday. Masons came to our house on the Thursday and packed everything up for us before returning on the Friday to move the boxes from one house to the other. They packed the whole house in a matter of hours on the Thursday; they were incredibly quick and very professional. All boxes were labelled with their contents so we knew exactly where everything was when it came to unpacking. On the Friday, they were waiting for us at the new house, ready to unload. However they gave us time so we could go into our new house and walk around to take it all in before they began unloading. This was a very nice touch! They really were great and I can’t recommend them enough!! I wouldn’t hesitate in using them again!
Customer in Vale of Glamorgan Posted on 03/12/2020 , work completed 27/11/2020
Excellent move thanks to Masons of Barry
Customer Service
Quality
Value
Masons moved me from Wiltshire to Barry, South Wales, with a fortnight in between, due to lockdown restrictions, of storage needed for my goods. Both the collection and drop off, into my new 4th floor flat (with out lift!) were carried out efficiently, quickly, politely and without any damage. The same driver Gavin was responsible for both ends of the move, in spite of the gap for storage. He, and his team, communicated well and worked incredibly hard. The uplift, with a team of 2, took only 3.5 hours (4 bedroom house) and the drop-off, (team of 4, to a 4/5 floor flat, without lift) took 4 hours. All in all a truly professional and very reasonably priced move. - I've moved 9 times in my life. I would not hesitate to recommend Masons., their communication, from initial contact through to completion and their work is, simply, excellent. Nick Short.
Nick Short in Bro Morgannwg Posted on 27/11/2020 , work completed 17/11/2020
Not the cheapest but worth every penny
Customer Service
Quality
Value
This is the second time we’ve trusted Masons with a house move and they were excellent once again. From the initial contact and quote visit through to the last box off the van, Masons were professional, punctual, incredibly hard working and took great care with some awkward and valuable items. We highly recommend their packing service. At one point they had 8 people in the house carefully wrapping and boxing the contents, each one polite, friendly and very good at their job. Everything was packed up in a day and so well protected that we’ve had zero breakages - that’s impressive. Unloading was just as remarkable. Carl and Chris deserve particular praise - and a pay raise. Because of their planning, communication and hard work the whole contents of a very full removals van was offloaded safely to the correct rooms by 2pm on delivery day. Masons may not have been the cheapest quote but their highest quality service is worth every penny. Recommended without hesitation. Thanks again.
Customer in Inverclyde Posted on 21/11/2020 , work completed 02/11/2020
Moving and storage.
Customer Service
Quality
Value
We have used this Company some years ago and were really pleased with the service. This time was even better. Highly efficient, good value for money, extremely professional and courteous. I would not hesitate recommending them.
Customer in Vale of Glamorgan Posted on 20/11/2020 , work completed 06/11/2020
Removal into store
Customer Service
Quality
Value
Work carried out efficiently and smoothly of all our furniture and boxes and packed into storage crates on the van. All our requests were met in a very pleasant manner.
Customer in Cardiff Posted on 12/11/2020 , work completed 23/10/2020
Masons Cardiff Removals
Customer Service
Quality
Value
Needed to store a room of furniture due to decoration. Very efficient Company, careful with packaging and storing, Excellent response when furniture required again. Faultless.
Customer in Cardiff Posted on 05/11/2020 , work completed 30/09/2020