/
Find a trader
Endorsed by Which?

Masons Moving Group Limited

5.0

275 Reviews

See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

  • More Services

    • storage
    • load the van
    • boxes
    • european moves

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
275 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Professional, trouble-free move
Customer Service
Quality
Value
We chose Masons to move us from South Wales to Shropshire, and they were a good choice. The guys were friendly, polite, and did an efficient job.
Customer in Shropshire Posted on 29/01/2020 , work completed 10/12/2019
Recommended
Excellent service
Customer Service
Quality
Value
Fast efficient service. Packaged kitchen and breakables on Day 1 everything dismantled and boxed then arrived the following day all items unpacked placed in correct rooms. Great pleasant staff made the days easy to deal with nothing but praise for the team. Very impressed with the way they dealt with the piano and pictures.
Customer in Carmarthenshire Posted on 16/12/2019 , work completed 29/10/2019
Recommended
Move from Newtown, Powys to Cardiff
Customer Service
Quality
Value
Masons provided the most reasonable quote for moving from Newtown to Cardiff. The move went well, packing and hauling to storage taking two days followed by move from storage to new home a fortnight later. All employees were helpful and careful. On reporting missing components of an exercise bike the company checked their vehicles and premises and offered full recompense for the missing items. A good reputable company.
Customer in Cardiff Posted on 14/12/2019 , work completed 30/10/2019
Recommended
Great Company
Customer Service
Quality
Value
This is the second time I have used Masons and they did not disappoint. From the first phone call to make arrangements until the day of moving the service was first class. Very polite and efficient during our phone conversations and home visit. The day of the move could not have been smoother. The four removal men involved could not have been more helpful and friendly, nothing was too much trouble for them. We arrived in Barry from Bristol and they were on the go again straight away. They put together all my beds and furniture without any problems. I recommend Masons 100%
Customer in Vale of Glamorgan Posted on 13/12/2019 , work completed 18/11/2019
Recommended
House move
Customer Service
Quality
Value
A reasonable service just two small let downs. Late arrival to start the removal and not enough room on the lorry to fit everything, luckily I managed to squeeze the rest into my car.
Customer in Cardiff Posted on 13/12/2019 , work completed 25/10/2019
Efficient, careful and courteous
Customer Service
Quality
Value
We used Masons on our recent move from Belgium back to UK. From the initial communications they were extremely helpful and ensured our timelines were met. The two guys who packed our house were super efficient, carefully with our belongings and extremely courteous to us. We received our belongings with a different team but they were as good as the first team, working hard to unpack the truck into our home exactly as we wanted it ensuring there was not one bit of damage. An excellent customer service and all the guys were super friendly throughout. Extremely good service from all and I would highly recommend Masons.
Customer in Devon Posted on 07/12/2019 , work completed 02/12/2019
Recommended
Move from Barry
Customer Service
Quality
Value
In September I moved from Barry to Leighton Buzzard. I contacted Brett Mason to arrange the move. The whole move was problem free and was very impressed with the team that I used. Nothing was too much trouble. They arrived when when they said they would and everything worked out well.
Customer in Central Bedfordshire Posted on 06/12/2019 , work completed 06/09/2019
Recommended
Efficient service
Customer Service
Quality
Value
Through and precise quotation with understanding of my needs. Boxes provided in good time. On the day there was a team of movers who had my detached house loaded into the lorry in good time. The unpacking was completed equally efficiently and my beds and wardrobes reassembled. Took the stress out of a long day.
Customer in Cardiff Posted on 21/10/2019 , work completed 28/06/2019
Recommended
Took the stress out of the move.
Customer Service
Quality
Value
Very efficient. Turned up the day before to start packing. Move went smoothly and items were protected as it was raining. Loaded and unloaded efficiently. Very pleased and would highly recommend the packing and moving it was so worth the extra cost for them to do the packing.
Customer in Bridgend County Borough Posted on 09/08/2019 , work completed 14/06/2019
Recommended
Outstanding service
Customer Service
Quality
Value
Having previously used Masons for local removals, we naturally chose them again for our overseas relocation. Our move was scheduled over several days we received a written relocation plan, which proved invaluable and all the masons staff involved worked hard to ensure there were no problems. We were delighted once again with the service we got
Customer in Vale of Glamorgan Posted on 05/08/2019 , work completed 29/05/2019
Recommended
Which? Trusted Traders

For Consumers

For Businesses

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.