Endorsed by Which?

Masons Moving Group Limited

5.0

322 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
322 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fifth time with this company and still excellent
Customer Service
Quality
Value
Two-day move including packing on Day 1. This took longer than anticipated because only one operative (Nathan) available so whole day instead of half. However he was efficient and effective - knew exactly what to do and gave helpful suggestions about leaving some items until Day 2. Moving day was excellent: part-load to a separate address taken first thing then main load for local delivery. Wyn and Carl were the removers - most helpful and pleasant and nothing was too much trouble. Move was to an apartment so everything had to be moved into a lift and then the property. Unpacking since has shown how well packing had been done and labelled to help identify what was where. Nothing was damaged. Throughout - from first enquiry to actual move - can't fault the company. I don't plan to move again but if I do it will be Masons again.
Customer in Vale of Glamorgan Posted on 10/06/2021 , work completed 03/06/2021
Great Service
Customer Service
Quality
Value
The team masons sent for our move were excellent, nothing was too much trouble and they went out of their way to be as helpful as possible.
Adrian in Vale of Glamorgan Posted on 10/06/2021 , work completed 03/06/2021
Professional from start to finish
Customer Service
Quality
Value
From the survey, through to the delivery of our possessions, it was a pleasure to deal with Masons. The survey was thorough and comprehensive, the quote for the work was competitive, the administration, planning and customer service was first class and the staff that moved us were friendly, helpful, respectful of our home and efficient. We could not recommend this company highly enough.
Neil in West Midlands Posted on 04/06/2021 , work completed 27/05/2021
Professional, Personal, Attentive
Customer Service
Quality
Value
From our initial contact with Masons we were absolutely satisfied by their attention to detail and their genuine concern that we should be satisfied with everything. They had moved us into our present property which is why we chose them again. We were so pleased at their suggestion that our removal would be over two days, the bulk being taken first day. This meant far less stress for us on the exchange day. The three man team, Steve, Craig and Fern were brilliant, so organised, so efficient and so caring. I was also impressed that our goods which were to go into storage were all recorded should we have mistakenly packed something we might need, it could later be easily located. Everything thought through to give customers peace of mind. A really superb removal from a first rate company Thank you Masons.
Customer in Cardiff Posted on 20/05/2021 , work completed 14/05/2021
Simply great!!
Customer Service
Quality
Value
I honestly can’t thank or recommend masons enough. They are so friendly and accommodating and the services they offer are the best out there. From start to finish they were great, I have used both their storage and moving services and everything about the service was perfect :)
Anne-Marie in Rhondda Cynon Taff Posted on 20/05/2021 , work completed 01/04/2021
Fantastic service
Customer Service
Quality
Value
The whole process was fab from requesting a quote to move day. Plenty of communication about the process, easy to book and on the day the removal was slick! Staff were really friendly and worked hard. I’d recommend the service and will happily use Masons in for future moves.
Lydia in Rhondda Cynon Taff Posted on 20/05/2021 , work completed 04/05/2021
Exceptional Team
Customer Service
Quality
Value
Masons' general service was brilliant from start to finish. Notable however was the exceptional performance of the team that did all the heavy lifting on the day. They were friendly, extremely helpful and it seemed willing to go above and beyond the scope of their responsibilities. Service was delivered within the promised timeframe and without a single hitch.
Raoul in Cardiff Posted on 13/05/2021 , work completed 27/04/2021
Third time we have used Masons
Customer Service
Quality
Value
Very happy with the professional way everything was done, right from estimate to final unloading. Impressed by the teamwork, across the company as more removal men descended to help load while they were waiting to unload. Sent 3 to unload and weren’t daunted by the steps. Two other friends also said they had used them. Highly recommended.
Customer in Cardiff Posted on 13/05/2021 , work completed 04/05/2021
Moving house
Customer Service
Quality
Value
Fantastic service. All boxes were removed quickly and efficiently from our old house. All boxes went into storage safely and we were able to arrange a convenient date for the removal of our belongings from storage into our new home. All boxes were put into the correct rooms, really quickly! Staff were friendly, helpful and understanding throughout the whole process and they made the moving process much less stressful. Excellent. Thank you!
Lucy in Vale of Glamorgan Posted on 11/05/2021 , work completed 12/04/2021
great service
Customer Service
Quality
Value
Friendly professional staff who took all of the stress of removals from us, very happy with the service.
Michael in Pembrokeshire Posted on 22/04/2021 , work completed 08/04/2021