Endorsed by Which?

Masons Moving Group Limited

5.0

322 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
322 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Mason’s Removals - Excellent Service
Customer Service
Quality
Value
Just a few words to thank Mason’s removals & especially the two men who took very good care in loading/unloading our belongings. They were polite and went the extra mile to ensure our complete satisfaction. The Company were very competitive and on time. We would highly recommend Mason’s to anyone wanting a good, honest and reliable removals Company.
G in Truro Posted on 21/04/2021 , work completed 08/04/2021
Excellent service done by true profesionals
Customer Service
Quality
Value
After a previous experience moving from London to Cardiff with another company, the service experience provided by Mason's group was excellent. They paid full attention to our needs and provided different options to accommodate our budget. We took the risk of not getting the "on transit" insurance to save some money. Nothing was damaged except for an Ikea desk that came apart when it was moved because, as they explain to me, it was not securely assembled. The desk is still usable and in any case, the extra insurance would not have compensated its loss in value. When it comes to value, it is definitely worthwhile if you want to have the peace of mind of being in good hands when you move house.
Customer in Cardiff Posted on 17/04/2021 , work completed 29/03/2021
Excellent service at short notice
Customer Service
Quality
Value
Masons were able to fit us in at short notice after only being given a weeks notice that we were moving, was turned down by almost 20 local removal companies as they were fully booked. Friendly and professional service from booking enquires through to moving day. Were fairly priced according to how many items we wanted moved. On moving day, had 3 friendly and professional removal men were nothing was too much trouble. They professionally packed our valuable goods for us and took a lot of anxiety out of a stressful and busy day. Would definitely recommend.
Customer in Bridgend County Borough Posted on 15/04/2021 , work completed 09/04/2021
Excellent Service
Customer Service
Quality
Value
Excellent service conducted by removals chaps. Very considerate of the furniture and household when manoeuvring.
Customer in Vale of Glamorgan Posted on 01/04/2021 , work completed 26/03/2021
Excellent Service
Customer Service
Quality
Value
Excellent service from pick-up to storage to drop-off. Friendly and efficient. Would highly recommend.
Nick in Bristol City Posted on 25/03/2021 , work completed 16/03/2021
Excellent service
Customer Service
Quality
Value
Can't recommend Masons highly enough. Prior to the moving date everything was handled very efficiently. Josh and Gareth did the actual move and were fantastic. Polite, clean, hard working, good humoured and very professional. Wouldn't hesitate to use again.
Customer in Bridgend County Borough Posted on 25/03/2021 , work completed 17/03/2021
Excellent from start to Finish.
Customer Service
Quality
Value
Does Any house move go smoothly, ours went to the wire. But Masons were exceptional in their Customer Services. From their very first visit I felt I could trust them with our move. They made my life much easier even when we encountered a change of moving dates. They were on time the day of the move, packed everything properly and were very helpful & respectful. I am also using their Storage Facilities. They have kept in contact with us every step of the way. Their paperwork is spot on. I would recommend them to everyone who is Moving Home. Well Done "Team Masons".
Susan in Cardiff Posted on 19/03/2021 , work completed 05/03/2021
House Move
Customer Service
Quality
Value
We received excellent service from start to finish. Very easy to contact everything arranged promptly professionally and with no fuss. The removal chaps arrived on time, they were polite and hardworking, careful with our belongings. Masons helped make our removal stress free. I would have no hesitation in recommending them.
Christine in Rhondda Cynon Taff Posted on 18/03/2021 , work completed 12/03/2021
Professional support
Customer Service
Quality
Value
From start to finish Masons Moving Group provided a highly professional service of helping us move home. We were provided with a clear estimate of the work to be done and its cost. The staff were knowledgeable and provided good advice throughout. The removal was carried out efficiently and effectively by staff who were courteous, considerate and responsive, taking into account our particular requests.
Customer in Vale of Glamorgan Posted on 15/03/2021 , work completed 23/02/2021
work well done
Masons were professional, very friendly and did a great job for us. The men who came worked very hard and worked very fast. They came on time and explained everything really well beforehand so we knew what wold happen and when.
Jane in South Yorkshire Posted on 10/03/2021 (Reviewer did not use service)