/
Find a trader
Endorsed by Which?

Masons Moving Group Limited

5.0

322 Reviews

See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

  • More Services

    • storage
    • load the van
    • boxes
    • european moves

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
322 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Good job Masons. Well done
Customer Service
Quality
Value
We used Masons to pack, store and move us from Wales to Cornwall and the experience was an absolute pleasure. They were very efficient and complied strictly to Covid rules. We had a couple of minor breakages but when you consider that we had 8 containers full that was no big deal. We would certainly recommend Masons if the occasion arises.
Customer in Cornwall Posted on 04/03/2021 , work completed 16/02/2021
Recommended
Good work
Customer Service
Quality
Value
Employed Masons to pack all my belongings and to move me. Packing was done with great care, nothing damaged or broken. The men that did the move were polite and efficient. Would use them again if I moved again.
Customer in Vale of Glamorgan Posted on 04/03/2021 , work completed 15/02/2021
Recommended
Accommodating, Professional, Timely, Polite.
Customer Service
Quality
Value
We contacted Masons after being let down by our original mover. As we had a degree of flexibility with the date move, Masons worked to our schedule. The movers turned up on time, were extremely polite, quick and took very great care of our belongings. We were relieved they arrived wearing masks. We had only large items remaining and these were all moved and loaded within 35 mins. They moved heavy items in an extremely efficient way giving us confidence that our items would not be damaged. The paperwork and electronic communications was simple, easy to complete and was efficient. We would highly recommend Masons and would use them if we moved again. Thank you so much.
Customer in Vale of Glamorgan Posted on 19/02/2021 , work completed 10/02/2021
Recommended
Friendly, efficient, & stress free!
Customer Service
Quality
Value
Carl’s team arrived bang on schedule, and were straight to work by 9am. They handled all our processions with great care & managed to have our admittedly over-loaded house packed up by noon. They made our move infinitely easier than if we were to do it ourselves - even during a national lockdown. Friendly lads who had some great banter; our move couldn’t have gone smoother. 10 out of 10 to that team!
Customer in Vale of Glamorgan Posted on 18/02/2021 , work completed 18/02/2021
Recommended
Great service as before
Customer Service
Quality
Value
Masons had moved our furniture into store in October and this was the final leg, moving us into our new property in England. They arrived on time and were very professional again. They were quite happy to move things to wherever we wanted and did not make us feel rushed. Carl was in charge again and they were all very friendly and polite. Despite the several weeks in storage, all our belongings were in good condition. We would definitely recommend this firm.
Customer in Gloucestershire Posted on 13/02/2021 , work completed 08/01/2021
Recommended
A satisfied customer
Customer Service
Quality
Value
Having not moved for 35 years and never previously used a professional company I did not know what to expect. However throughout the whole process which involved moving out of one house, storing my furniture and then moving into a new property Masons acted very professionally throughout and made the entire exercise stress-free and I would have no reservations in recommending them to friends and family.
Customer in Vale of Glamorgan Posted on 28/01/2021 , work completed 07/01/2021
Recommended
Great Service
Customer Service
Quality
Value
This is the 2nd time that I have used Mason's and would not hesitate to use them again or recommend them. They turn up at the time agreed and are very professional and friendly. The first time it was pouring with rain and they laid down covers to protect the carpets and also packed up valuable items like pictures and the TV. A great company with great staff. Thank you Mason's!!
Customer in Newport Posted on 22/01/2021 , work completed 10/12/2020
Recommended
Excellent Service
Customer Service
Quality
Value
I chose this company to pack and move me because I was impressed with Warren, who did the estimate, and his professional approach to the task. I was in regular contact with the office as the day for completion kept changing and they were very kind and patient with me. I was very anxious about the move as I was downsizing and needed to know that everything would fit on the van. When the team arrived to carry out the move I was not disappointed. They were very friendly and patient. I appreciated the way they checked things out with me. The move went very well. No breakages and everything in position. I have no hesitation in recommending them. They were excellent from start to finish.
Customer in Cardiff Posted on 21/01/2021 , work completed 11/12/2020
Recommended
Great moving experience
Customer Service
Quality
Value
They sent us loads of boxes to pack our stuff a few weeks before. Everything done quickly and without fuss, we had a 3 bed moving to a 4 bed, the 4 guys came at 0930h and everything was cleared by 1200h. They packed all the wall pictures and the TVs at super speed and with all their own materials Arriving at our new place we had new carpets down but these were all well protected. Overall we're really pleased and great value too.
Customer in Vale of Glamorgan Posted on 21/01/2021 , work completed 18/12/2020
Recommended
Another great move
Customer Service
Quality
Value
We have moved with Masons three times in six years. They arrived as agreed, used their packing service which was very thorough. No accidents, no breakages, very professional and quick. Would not hesitate in recommending them at all. Very good service
Customer in Pen-y-bont ar Ogwr Posted on 21/01/2021 , work completed 11/01/2021
Recommended
Which? Trusted Traders

For Consumers

For Businesses

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.