Endorsed by Which?

Masons Moving Group Limited

5.0

275 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
275 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Highly recommended , excellent
Customer Service
Quality
Value
Moved me from storage after 6 months to a flat so fast & efficiently. My family have used them regularly over numerous years. Great family run business, known to me personally for over 30 plus years. Nothing too much trouble, very friendly boys that moved me.
Cheryl Harris Posted on 02/12/2017 , work completed 02/12/2017
Reliable and friendly
Customer Service
Quality
Value
Masons packed up and stored my house contents just over a year ago. The service was quick and efficient, the men who did the work were friendly and helpful. In January they brought my belongings out of storage to my new home and made every effort to be as flexible as possible. Unfortunately one piece of furniture was too large to fit into the house so they returned that to the stores until I was having new windows fitted and the sofa was brought in. Overall, the pricing was pretty competitive, although the storage for the sofa was a bit high.
Sian Thomas Posted on 30/11/2017 , work completed 30/11/2017
Outstanding Professional Removal Serice
Customer Service
Quality
Value
Masons provided a friendly strong and very able team who took all the stress out of a difficult move. Everything was packed well, nothing was broken and every help was provided both at the removal and destination ends. Masons were chosen because of their outstanding reviews and we were not disappointed. In addition, the directors and administration staff did everything in their power to manage the move well. The fees charged for this excellent service were less than those of their main competitors. On all counts, Masons is unreservedly recommended.
Harry H Posted on 27/11/2017 , work completed 27/11/2017
Exceptionally good workers and proficient packers. Worth every penny.
Customer Service
Quality
Value
Our move took place over six working days and we had a full packing service although we did do some packing ourselves for our convenience. We arranged our move with Brett Mason who was very helpful, especially given the last minute hitch on our side which he dealt with extremely well and we thank him for it. The crews were well organised, hard working, timely and polite. We had no breakages. Everything was done as planned. The crew were well allocated and managed and Daniel was particularly good at organising and keeping us regularly informed at every stage. Excellent company to deal with. All the staff we dealt with were polite and helpful. We are more than happy to highly recommend Masons.
Julia Rees Posted on 27/11/2017 , work completed 27/11/2017
A great team effort
Customer Service
Quality
Value
on moving house masons packed and loaded van of our belonings to take to our new house . Then unloaded the van at our new house
Which? Trusted Traders Consumer Posted on 22/07/2016 , work completed 22/07/2016
Highly recommended
Customer Service
Quality
Value
Packing and full house removal
Which? Trusted Traders Consumer Posted on 12/07/2016 , work completed 12/07/2016
Happy with their service from beginning to end
Customer Service
Quality
Value
I used Masons Moving Group when I had a huge move to make - they helped me move my entire house from Wales to London. Everything arrived in one piece and their customer service was exceptional. I am very grateful and would recommend them.
Which? Trusted Traders Consumer Posted on 06/07/2016 , work completed 06/07/2016
100% satisfied
Customer Service
Quality
Value
Helped us moving house, they were really helpful, polite and professional. I would recommend them anytime specially if there is a lot to do, I have been moving several times and they were the fastest !
Mrs Jones, Barry Posted on 01/07/2016 , work completed 01/07/2016
Excellent customer service
Customer Service
Quality
Value
We used this service when we needed to move house, they were brilliant. They even took some items into storage for us which we greatly appreciated! Highly recommended.
Which? Trusted Traders Consumer Posted on 20/06/2016 , work completed 20/06/2016