Endorsed by Which?

Masons Moving Group Limited

5.0

228 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
228 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent company - lived up to reputation
Customer Service
Quality
Value
From initial enquiry until final invoice the Masons team have been professional, helpful and friendly. We did a video link walk in our old home as live at a distance. Easy to do - and we got our quote the next day for removal, packing and storage of excess items. At every stage the team gave quick and clear feedback to enable us to decide what we needed, especially as we only had three weeks notice of moving. Throughout the 3 days pack-up Gavin, Carl and Justin were on-time, super efficient, courteous and friendly and I felt very confident of the care they gave our items. They worked in a tidy and structured manner, and had a combination of common-sense and ingenuity for solving any challenges faced. On arrival to our new place the unpack was equally well handled and all items that had been disassembled were reassembled with no issues. The whole move was smooth, efficient and despite the rain all done with good humour. Highly recommend - have no hesitation in using again - thank you so much.
Customer in Vale of Glamorgan Posted on 14/11/2022 , work completed 09/11/2022
A very good job
Customer Service
Quality
Value
Mason's of Barry undertook a removal requiring collection from three floors and a full packing service. Some furniture required dismantling and reassembly. The crew were friendly and efficient, clean and thoughtful. Everything required was done exactly as requested, on time. Everything arrived safely, and in the same condition it was collected. From start to finish, I would not fault them. I do not hesitate to recommend them, and would definitely use them again.
Sandra in Cardiff Posted on 10/11/2022 , work completed 03/11/2022
Efficient and friendly
Customer Service
Quality
Value
Masons helped move some items of furniture for me, including a valuable dresser, from one storage facility to another plus picking up and dropping off at two other locations. They were very efficient and nothing was too much trouble. They were pleasant and positive throughout.
Customer in Cardiff Posted on 10/11/2022 , work completed 07/11/2022
Phenomenal service
Customer Service
Quality
Value
These guys are truly amazing! I used the packing service and it was very smooth and made the process of moving much less stressful. My original movers (Steve and Justin) were great - friendly, efficient and helpful. Unfortunately I ended up not getting keys to my new home on the day and Masons were brilliant. They kept my possessions safe in the vans for the weekend and then sent out 6 guys on the Monday to get me moved in as quickly as possible. These guys went above and beyond - even carrying my bike shed over their heads to get it in position! Thank you Masons, I’ve already been recommending you to everyone I know!
Customer in Cardiff Posted on 03/11/2022 , work completed 24/10/2022
Excellent company
Customer Service
Quality
Value
I cannot thank the Masons crew enough for their help, expertise and patience in organising me through a chaotic and difficult day. A delay at my destination resulted in a late finish, but again their speed and efficiency put me safely in my new home by days end. So glad I chose Masons and would definitely recommend them.
Customer in Bridgend County Borough Posted on 30/10/2022 , work completed 14/10/2022
Storage problems
Customer Service
Quality
Value
We sold our property in March 2021 and put our household goods in to storage with Masons; they moved us in to our new house in October 2022. The collection of our goods was adequate but seemed a little haphazard in the way the property was put into the storage containers with, it seemed, little attention paid to the 'Fragile' and 'This way up' signs on the boxes. That said there seems to be little damage to the boxes we've opened so far in our new house. The delivery to our new house was very efficient and their team were very careful in avoiding damage to the new house. Our main issue is with the storage. We were told that the storage facilities were climate controlled but a lot of the soft materials we've opened are musty and damp and we have mould on some of the furniture. As a moving company they're probably no better or worse than the others but if you're planning to store household goods it might be worth physically checking on the temperature/humidity of the facilities and compare with other companies.
Customer in Monmouthshire Posted on 28/10/2022 , work completed 11/10/2022
Move from Penarth to Saundersfoot
Customer Service
Quality
Value
The Masons team were all absolutely fantastic. They provided an incredibly professional service at all levels. They were really accommodating even though our date changed several times. The removal team took incredible care packing delicate items and were really efficient at getting things sorted with minimum fuss and stress. The whole process was fantastically smooth. Would not hesitate to use Masons again. Awesome service well done Masons!!!
Customer in Vale of Glamorgan Posted on 25/10/2022 , work completed 22/09/2022
Reliable, Flexible and Professional Removals in Cardiff
Customer Service
Quality
Value
The Masons team were excellent from start to finish. The move was quite daunting and stressful for us as we had to move quite quickly and had to make big decisions on short notice. Nothing was daunting or too much trouble for Richard and his team. Richard was always there to help us work out the best options and go the extra mile to accommodate our ever changing circumstances. We had to move our furniture into storage for a couple of month and moved from Cardiff to Winchester. The teams doing both removal and delivery were excellent, professional and very experienced. I was impressed by the diligent, efficient and speedy manner in which they approached the move and dealing with challenging parking situations. I will use Masons again and have no problem in recommending them.
Customer in Cardiff Posted on 20/10/2022 , work completed 13/10/2022
Professionalism and politeness from beginning to end.
Customer Service
Quality
Value
The 2 men assigned to us for the day operated with the utmost professionalism, both during the move out from our 4 bed property and the move into a smaller 3 bed house. What was most amazing was the speed they worked at and the care taken with our possessions, my wife and I thought that our sofa would not get through the front door of our new home but it was soon sat in the front room with no damage to the sofa, walls or paintwork. Would I use Masons again? Most definitely. Would I recommend Masons to anyone else? Most certainly In my opinion, you would not find a more professional company with employee's who put the customer first and foremost.....Amazing experience.
Leslie in Torfaen Posted on 19/10/2022 , work completed 23/09/2022
Masons are the best
Customer Service
Quality
Value
Masons are excellent and I’d happily recommend them. They moved me from Swansea to Barry very effectively. The office staff were friendly and professional and the removals men were just the same. They took great care moving not only the easier but also the more challenging items out of one house and garden and into another. The bed mattresses were put into sealed packs and the furniture was padded. Everything was well stacked and secured in the lorry and van and nothing was damaged, be it the moved items or the buildings. Many thanks to the removals team Wyn, Warren, Simon and Steve - and to the Masons ’boys’ (I was a schoolboy contemporary) and the office lady.
Customer in Vale of Glamorgan Posted on 13/10/2022 , work completed 19/09/2022