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Masons Moving Group Limited
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About
Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.
Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.
Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.
What we do
Removals
- Home removals
- International removals
- Storage services
More Services
- storage
- load the van
- boxes
- european moves
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
337 reviews
Recommended
Recommended
by 99% of customers
Sort by
The Perfect Move
Customer Service
Quality
Value
From the outset when we telephoned everyone was incredibly polite, efficient and you immediately felt you were in competent hands. The collection from our property went into storage for a short period and both those movers and the ones who took our stuff from Cardiff to Cornwall were professional and were happy to move items before they left if we then decided we had put them in the wrong rooms! We have used Masons before and would never consider using anyone else. Moving is stressful enough anyway so don't add to it used a reputable firm such as Masons and make your life easier. I would not hesitate to recommend them.
Customer in Vale of Glamorgan
, work completed
Recommended
Masons Removals
Customer Service
Quality
Value
I used Masons to pack and store my belongings and then to move those belongings to our new home. The teams were excellent at both ends. The communication was great and o felt very confident with updates on my storage containers. Would highly recommend Masons.
Customer in Cardiff
, work completed
Recommended
So pleased we chose Masons to do our move
Customer Service
Quality
Value
From the time I first enquired about my parents move I knew they masons would be the best to book with. Friendly and professional from start to finish. A video survey was done due to COVID restrictions and a price given. It was a great bonus that furniture that was not wanted could be disposed of too. My parents are 88 and had lived in their house for 58 years so moving was pretty stressful for them. Two of the team came to pack the day before and two to move everything the next day. All of the guys were great. Thank you. It all went smoothly.
Customer in Monmouthshire
, work completed
Recommended
Professional attitude all through the process
Customer Service
Quality
Value
As the title of the review suggests we were impressed by the levels of professionalism shown by Masons from the quoting through to the day of the move and nothing was too much trouble. We had the packing and moving into storage service. A glossy brochure explaining the process was presented (the only company of three we contacted to do so) on the day of the quote. We weren’t pestered to complete engagement forms as we hadn’t exchanged for a month. Original quote was still live when returning for signing contracts. The day of removal was adhered to and the storage pallet estimate was accurate, so the quote was on target. We weren’t asked for any extras on top. The team on the day were really communicative, making us feel relaxed about the structure of the day and asked if not sure as to what was staying or needed packing. All in all it was a very slick experience and I would have no hesitation in recommending Masons. Well done!
Customer in Vale of Glamorgan
, work completed
Recommended
Penarth to Bonvilston - a well planned and executed move by a helpful team
Customer Service
Quality
Value
A rather unusual set of circumstances in that i was hospitalised a day before the move leaving the task of moving from an 8 bedroom house to a 5 bedroom house to my wife and the Masons team. As planned the packing started 4 days before the move and given the volume packing boxes were gradually moved out leaving the essential items to last. It was organised, calm and to the timescale agreed. My wife welcomed the huge support from all members of the Masons team including the willingness to reposition a few items around the new house. The price is what you got - a well planned and executed move with no damage to items.
Customer in Vale of Glamorgan
, work completed
Recommended
Recommended
Customer Service
Quality
Value
Masons handled my mothers move from Yorkshire to South Wales. They were very efficient and organised. Phone calls always answered within a few rings. Written quotation was received within a few hours of request. (Pickfords didn't bother getting back to me with a quote.) Our original moving date was delayed but this wasn't a problem. (I advise purchasing the postponement insurance if your intended moving date is not guaranteed.) Guys who did the shifting turned up on time and were polite and cheerful. All round good service and I would recommend.
Customer in Bridgend County Borough
, work completed
Recommended
An excellent company to deal with and great service
Customer Service
Quality
Value
This was a simple collection in cardiff, storage and then delivery to an address near Barmouth of a few items of furniture - not a full house move. I dealt with one of the business owners who was very cooperative and efficient, despite this being only a small job. Everything happened as agreed and on time. The two people who delivered the goods let us know their progress and arrived as scheduled. They were both very courteous and friendly. All in all, an excellent service, and I happily recommend this company to others.
Customer in Gwynedd
, work completed
Recommended
Removal of house and garage contents to storage
Customer Service
Quality
Value
Initial impressions on phoning the company was that they were a professional, reliable family run business. They initially sent a surveyor down to talk us through and price the job. We were also at the end of the phone to answer any queries throughout the process. We were supplied with boxes, tape and bubble wrap which was really helpful. On the day of removal the job was completed on time and the removal men were professional and personable. Masons made what could have been a very stressful process very easy. The contents went into storage in Cardiff and they will (as part of the contract) re-deliver to Colchester on 1st November. I am happy to leave a review following this process.
Customer in Neath Port Talbot Principle Area
, work completed
Recommended
Utterly brilliant!
Customer Service
Quality
Value
From first contact to waving goodbye to the lorry, the staff at Masons Moving Group have displayed the kind of exemplary customer service and personal engagement that we all want but rarely expect to receive. With some problematic access issues to overcome the 'Can do.' attitude of Brett and Richard in the office and Carl, D and Cameron on the lorries was both reassuring and productive. Throughout, they were client focussed and obviously skilled, demonstrating a truly commendable level of professional care for both the possessions to be transported and the houses they were removed from and carried into, all the while taking time to accommodate our needs and worries. We used the packing service as well as the removal service, and if we ever move again this and Masons will be our 'go to' option. I cannot fault the service delivered and recommend Masons Moving Group without reservation.
Customer in Ceredigion
, work completed
Recommended
Relax, they’ve got it
Customer Service
Quality
Value
From the initial consultation to the end of moving into our new property, Mason’s Staff were friendly, helpful and very professional. We had a very short time between consultation and moving but they managed to accommodate us in their busy schedule. The move went perfectly and was hassle-free, hence the Relax title. Mason’s quote was extremely reasonable for the work undertaken and the removal men dealt with any little problems. It was so stress-free that I was happy to sit back and let them do what they are so good at. I am usually the organiser in our household so it was nice not to have any responsibility for once. I have no hesitation in recommending Masons as a Removal Company.
Customer in Vale of Glamorgan
, work completed
Recommended
Excellent House Removals
Customer Service
Quality
Value
The office and removals teams were good communicators, well priced for a quality service, supportive, removal men were accomodating and careful with my furniture and the two-day move went smoothly with no lost items and no noticeable damage! Well done Masons Moving Group! I couldn't have expected any more than you achieved and I am so grateful you kept moving stress to a minimum for me.
Customer in Somerset
, work completed
Recommended
Great Effort from the Mason Team
Customer Service
Quality
Value
We had a big move from Slough to West Wales (it's amazing how much you find you have collected over time). Including jukeboxes and some artwork. All went smoothly with great packing fitting it all into the van and trailer. It was a great experience and we would do it all again with Masons if we could ever find the stamina to move again!
Trevor in Pembrokeshire
, work completed
Recommended
Masons Removal Co Cardiff. Highly recommended
Customer Service
Quality
Value
This company knows what it’s about. They came out to the property to give us a Removal quote. Completely professional and competitive. When they came to pack the day before they were so respectful and polite. On the day we had a big lorry plus trailer plus Luton van. Packed from attic to garage and garden as well as house. When our move was held up until later in the afternoon they reassured us and cheered us up. They diverted another van from another job and we had 7 men to unload. Which was done in a remarkably short time. They also reassembled the beds. Lovely men, excellent company. So glad we chose them.
Customer in Cardiff
, work completed
Recommended
Flawless and professional service
Customer Service
Quality
Value
I highly recommend Mason's to anyone. We opted for the packing service as well. The movers arrived, worked so efficiently and packed with such care and speed it was amazing to watch. Customer service the whole way through was impeccable, from looking for quotes to getting advice on different options. We exchanged on the same day and it was very delayed. Mason's sent more people to help unload when we finally got the keys and they were super professional, friendly and fast. We would choose Mason's again in a heartbeat.
Customer in Vale of Glamorgan
, work completed
Recommended
A move south with masons
Customer Service
Quality
Value
Polite, punctual, professional and "no problem". This sums up the service we received from masons. The office staff were most helpful and informative. All the paperwork was in order. The quote was competitive and the video assessment was very reassuring. The removal guys arrived promptly and worked industriously to ensure the majority of our possessions were safely wrapped and stored. The following day everything was loaded and set off to our new home. The next day our possessions were unloaded into rooms, garage or garden as requested in 2 hours, as predicted! Craig and Dee ensured we were happy with everything before they left us. If only they could have stayed to unpack all those boxes too. Cannot recommend this company enough. Thank you.
Sarah in Vale of Glamorgan
, work completed
Recommended
Wonderful service
Customer Service
Quality
Value
We were relocating three and half hours north from Swansea and these guys were simply brilliant. Professional, careful with our items, even down to my plants! Friendly and patient. On-time and highly highly recommend. Thanks guys.
Customer in Castell-nedd Port Talbot
, work completed
Recommended
Totally reliable and professional, very pleased.
Customer Service
Quality
Value
From first contact with Brett to the last we were very impressed by their reliability, professionalism and friendly attitude. The price was agreed on and that didn't change. We moved from France to UK last month and Masons made it totally stress-free. We had downloaded a video of contents which were to be moved and from that they sent the correct sized units to our home in France. They arrived on the date stated and took everything that we had! The removal men were totally professional and friendly, they covered and secured all valuables. They then unloaded into 2 storage containers for us. Recommend to everyone.
Steve & Sam in Bridgend County Borough
, work completed
Recommended
Fabulous professional moving service
Customer Service
Quality
Value
I cannot understand why I have never used a packing service before. Much less stressful - the team were great, checked in with me often and I would not hesitate to recommend them. Really appreciated the putting together of furniture at the other end!
Customer in Devon
, work completed
Recommended
5 star Service
Customer Service
Quality
Value
Masons provided a very professional and friendly service from everyone involved. The packing and removals team arrived on time, were quick and efficient, did a first-class job! Any questions we had the team responded immediately with courtesy and understanding. Would have no hesitation in recommending Masons 1st class removal service.
Customer in Hertfordshire
, work completed
Recommended
Professional and Friendly
Customer Service
Quality
Value
Carefully bubble wrapped all my furniture and stored it while having my flooring redone. Very professional, respectful and friendly. They even made friends with my puppy and went out of their way to make sure everything was packed away safely. When redelivering my furniture they covered my new floor so as not to damage it and unpacked and placed all the furniture where it was going for me. They even fixed a door on one cupboard I’ve been meaning to fix for months!
Carolyn in Rhondda Cynon Taf
, work completed
Recommended
Excellent removal staff
Customer Service
Quality
Value
We have had two moves from Masons from our old home to storage and then to our new home. The removal men at all times were courteous, professional and polite. I would not hesitate to recommend Masons Removal Staff. Our tv's and pictures were packed with care. I was surprised that I had to provide an EXTRA payment for insurance, which I considered should have been included in the service. I would have thought that there would be an duty of care on the movers part to ensure there was no damage perpetrated while our goods were in there care. If there was damage it should have been their responsibility not mine. Empty boxes were collected speedily from our home when empty, an excellent 'extra' by the company and appreciated.
David in Talygarn
, work completed
Recommended
International Transport
Customer Service
Quality
Value
Masons have moved house for me several times but on this occasion they moved furniture from me to my son who now lives in California. Masons were professional and instilled confidence in their service at all times but still remained friendly and approachable. Nothing was too much trouble. Staff on the phones and staff who attended the property were helpful and attentive. I would most definitely use their services again.
Customer in Vale of Glamorgan
, work completed
Recommended
Smooth Move
Customer Service
Quality
Value
Masons did an excellent job in moving me from Rhoose to Penarth. I had been almost dreading the day but everything went so smoothly I won't say I actually enjoyed it but it was entirely trouble free! The three removal people arrived on time and set to work immediately. They packed and stowed my belongings on the van in record time. My belongings arrived at my new home on time and were unpacked with speed. The three removal people were so friendly and we were able to have the odd laugh with them. I would have no hesitation in recommending Masons Removals.
June in Vale of Glamorgan
, work completed
Recommended
Giving confidence.
Customer Service
Quality
Value
I plucked Mason Group out of an on line search after being let down by other so called removal companies. Masons turned up to survey at the agreed time, supplied me with a quotation and did everything they said they would do within reasonable time. They moved me, taking time to wrap our furniture against the risk of damage and handled it with care. Quotations, invoices and confirmation correspondence were all dealt with in a professional manner.
Customer in Blaenau Gwent
, work completed
Recommended
Masons removals
Customer Service
Quality
Value
Thank you to Masons for moving me, very professional and friendly service from everyone involved. the removals team were quick and efficient, did a first class job! Thank you Would make no hesitation to recommend Masons
G. P. in Cardiff
, work completed
Recommended